This did not put me off from go for Hasselblad if I get the possibility to buy one. But I do think they should bring back the the ability to service lenses to Sweden. And also as alot of people have suggested, that in cases of services that drags out over a month, they should offer a loner or just change out the lens. The small cost for them to just change out the lens would be a win in customer happiness. Why not just have a change out system support. If it brakes within a year, just change out the lens. After the guarantee is out. Offer a service support fee, if they cant fix it within a week the service is free or get a refurbished like new lens back.
Agreed on all points. I’m still going to be shooting Hasselblad; I love the cameras and lenses. But it would have been nice to have something to have as a temporary replacement during the repair time or something else to help support, which I think would be well within their ability to do.
Thanks for the video. It’s always interesting to see how different manufacturers handle repairs. I’ll just say it could have been worse for you. I had a €4,500 Sony A7RV that had a defective touchscreen two months after purchase. The repair service diagnosed a non-existent water damage without even opening the camera and replaced a non-defective part that I then had to pay for-€350. They took almost three months to find the error and didn’t repair a front dial that was definitely broken as well. No apology, no loaner device, nothing. By far the worst repair service I’ve experienced across three camera brands. So if that’s all that happened with Hasselblad, I would definitely stick with them. :D
Oof, I'm really sorry you had that experience. I'm not a huge Sony fan, but that's still surprising to hear. I'm really glad that I didn't have to pay anything throughout this process. Haha and yeah, as I said in the video, I'll still be sticking with Hasselblad. Love the cameras, and no brand is perfect.
You are absolutely correct. Five months is not acceptable. I have the same setup. I have other cameras but I am at the point now where the other cameras, Leicas, are irrelevant. Your setup/my setup is a great setup. I understand your being wounded. BTW, Leica's service is also atrocious. I have had good luck with Sony.
I was a Canon shooter before I got in to Hasselblad and if I was relying on my photography for my employment I’d definitely throw down some cash for a backup Canon setup just in case. But yeah I love the setup I have now and feel like I’ve gotten spoiled with Hasselblad’s image quality and design.
I personally think they should have sent you a loaner lens. I work in video production and my aputure distributor gives me loaner demo units when one of my lights needs to go in for repair that takes over a month. But I haven’t had to send a piece of camera equipment in for a long duration.
For the price, they should offer replacements and resell the refurbished units. Or at least offer a better additional paid warranty that covers replacements.
Years ago when I shot with Sony I had a 24-70 lens that after 3 months of ownership the focusing mechanism broke. As with your Hasselblad experience it was under warranty. Sony support was ok to work with but it took them two and a half months to get the lens back to me. Shortly after that I left Sony for Canon. It was not due to this but other reasons. I had the luck to be able to shoot with a Canon R6 for a few hours from someone that i knew. I love long exposure photography and the bulb timer built into the menu system is just perfect for that. So about 6 months later I made the switch. Back to why i posted this. Sony is a big brand as you mentioned but it took them for ever to get the lens back to me.
That’s unfortunate that not even they are immune from things like this. If I was someone relying on this gear to make a living, that would really be an issue.
I live in Germany and gave my Leica M10 for a repair to Wetzlar (approx. 200km distance). I waited also 3-4 Months for the repair of a circuit board. I have also a XCD55 2.5 and I hope for the best :D
Your experience was similar to mine. Nice communication with the US team but glacially slow service. My 35-75 was also sent to Japan. Twice because the first time the thing wasn't fixed. Basically, it was in Japan for about 14 months with both services and about 3 months between Hasselblad US and Sweden. The first time I was able to wrangle a 65mm F2.8 as a rental while my lens was on month 4 in Japan. Then the second time I sent it back, they said it was impossible to offer another rental. I'm not convinced that the repairs needed that much time. I simply think that the factory in Japan ignores it until the customer starts making a stink and Hasselblad Sweden starts poking at them. As with both times, my lens suddenly gets sent back very quickly when I start questioning them.
Man, that's rough. On the one hand, it's good to know this wasn't a strange, isolated experience, but on the other I'm sorry that you had to go through all that. As I said, when we want to be using and enjoying these cameras, to have gear like that be gone for so long, it definitely hinders a photographer's ability to do.... photography.
@@PavornocPhotography Yeah, it's pretty disappointing. Like you said in the video, for a "boutique" brand this is pretty unacceptable. I still like the Hasselblad stuff but... I can't really count on them when a problem happens. Very much the playbook of "direct to consumer" brands which Hasselblad pretty much is at this point.
8:42 Professionals taking paid gigs with that kind of gear can rent the gear they need for a shoot and bill the expense through to the client. And professionals who rely on this gear on a daily basis for project work will budget for redundancy in the gear they use - yes, that means two bodies and lens options to always have redundancy.
They should have lent you a replacement, or even straight up replaced it. I had a similar experience over 20 years ago with a XPan 30mm lens, which eventually was not even resolved by Hasselblad, but by a combination of my local dealer, and Leica, who imported Hasselblad into my country at the time. Both were ashamed of the service I got from Hasselblad. I don’t think anybody knows for sure who manufactures the XCD-V series, but the original XCD series, and the XPan lenses, were manufactured by Nittoh. Seems their service team is one semi-retired guy and his dog.
My money is on Panasonic; there's a Japanese engineer whose name is on the patents for a bunch of Leica stuff and is also on the patents for several Hasselblad lenses. To me, that makes them a likely candidate as production company engineers usually assist in product development these days.
Yeah I would have preferred just a swap out while they fix the lens and maybe sell it as refurbished or something. I don't know exactly who makes the lenses; I know the sensors for the X2Ds are made by Sony and are the same in the Fujifilm GFX 100 series; the big difference between the looks of those sensors is Hasselblad's Natural Color Solution (HNCS). But for the lenses, yeah, not sure.
I had to send my 55v back also and was without for about the same amount of time. My 55v was not focusing properly, every image I shot was soft. I guess it was worth the wait, it a super sharp lenses.
It’s the same with Leica, took then 6 months to repair one of my lenses. Personally, I would not have bought a duplicate lens, I would have rented one as needed for paying gigs only.
I think you should have been more firm with them for this delay, they should have compensated you or even given you a replacement lens especially since this lens is expensive and should have been worth its price. Maybe if you threatened to sue them they would have given you a new one instead of your lens?
The reason I didn’t buy a Hasselblad digital system is exactly for this reason, when I was using their H system, I often get error related to digital back and lens connection, Hasselblad’s electronic is not most reliable to be honest…. Their v system is mechanical and works reliably for pro work back in the days. Similar situation for Leica I have been using their gears since 2010, they are beautifully made but I have unfortunately used their repairs a few times, great customer service( used to be better now still good, but not as good as before), for Nikon I never have issue so far, I guess they are known for their reliability
I think (in general) the focus of Leica and Hasselblad are different areas, but they both are top of their class. I get that smaller companies like that can’t necessarily have the same level of testing and electronics quality assurance as bigger brands, but it is still a disappointment when you spend so much on the gear and something goes wrong.
Sucks to hear! It might be a good idea to get insurance which also covers emergency rentals, definitely a small investment compared to the camera. I'm enjoying my X2D EEE as well, it's already led me to sell my SL3, and likely Q3 next - pairing everything down to the X2D for colour and M11M for B/W.
That’s probably a good suggestion haha. I’d love to give the Q3 a shot. Hard to beat Hasselblad’s color science in my opinion, but I’m sure the M11M for monochrome is stunning.
Nice people, quick answers but poor experience at the end with unexpected unavailibility and no idea about the root cause. This is definitely not what many would expect from Hasselblad.
Agreed. I was genuinely expecting a few weeks for turnaround; 3 weeks tops. Not this sort of delay. As much as I love the brand, this should be a red flag for anyone seriously considering committing to Hasselblad for their professional work when their business relies on it.
I didn't necessarily mean to scare anyone off Hasselblad. I still love the brand and their products. But I did want to share my experience in case anyone is relying on this gear for the livelihood.
If you do not like this, do not buy a Leica either. I have had good turnaround with Leica gear..I have spare Leica gear for everything since I used it for decades.
I don’t understand why they repair? It is under warranty , they have to change it with the new one. Horrible. You won’t have this issue with Fujifilm for sure
Any product in the category, and the producer knowing their customers are professionals,should do an instant swap for a new lens, and just keep the problematic one to analyze and repair… or trash… this sort of waiting time… 5 months… is a joke… on you… the customer
Eh... I like Leica as a brand and I think the camera designs overall are beautiful and well engineered. But, Leica isn't medium format, the wait times for things like the Q3 are absurd, and I'd spend as much money for those cameras as I do on Hasselblad.
Due to the heavy use nature of my work, I moved into the Hasselblad system through multiple X1DII and low usage HC/HCD lenses, mostly orange dot. They have been absolutely incredible and reliant, stories like this gives me survivors guilt. You did everything right and you are an excellent customer, they should have taken care of you by a straight replacement or a loaner.
Ah thank you, I appreciate that! I wouldn't feel guilty though! I'm glad that you never had an experience like that, and I hope mine was a rare case. Like I said in the video, I still love Hasselblad and will continue using their gear, I just felt like I should post the video sharing my experience as a caution for anyone else in case they find themselves in a similar situation.
You sound like an extraordinarily patient and understanding person. I agree with everyone who has already noted that at the very least Hasselblad should have provided you with a loaner lens until your lens could be fixed. I own the Hasselblad X2D and the 55 XCD lens too. It is currently the only lens I own for the system. All the current generation of compatible lenses are in excess of $3000 (there are 2 older P lenses that come in for less than 2K) so it's not like you can just say, what the heck, I'll buy another lens just to have as a back up. I love this camera/lens combo but my anxiety level for future problems has just skyrocketed. Thanks for the video. Wishing you good luck with the system going forward.
😂😂 thanks so much, I appreciate that! But yeah, I can’t justify spending the money to have backups of this gear. I love the gear, love the system, but this was certainly a surprise to deal with.
I don't understand why like 50 percent of reviewers I watch over edit their videos. Clipping the video every other line is super hard to watch. Id rather see mistakes then that
For sure man I'll just upload a 30 min video with dead air, mistakes, me figuring out what I wanna say, and bad takes when most viewers don't watch more than 4 minutes anyway. Trust me if I thought anyone would watch that, it would save me a lot of time.
@PavornocPhotography cool, way to take criticism. How about figuring out what your going to say before recording the video. Or making smoother transitions. I liked the content, but I would not watch another of your videos do to this. You should want to attract new customers, especially someone like me that watches a lot of this kind of content
Part of receiving criticism is knowing you can't please everyone. And you didn't even offer criticism in your first comment, you just complained about the video. Your second comment actually had some suggestions and constructive criticism, so thank you for the thoughts. I'm glad you liked the content, but I'm not a reviewer, so my channel probably wouldn't appeal to you anyway if that's what you're looking for.
5 months is ages but Leica is about the same and they work on their own lenses. Re Hasselblad, there is a fundamental issue internally with their support being too separated from the part of their company that can lend out loaners. I think it's... unfortunate their lead time is so long, but with Hasselblad very visibly giving away so much stuff to youtubers (which I don't fundamentally have an issue with) they should probably have loaners for people who actually give them money. Especially because it sometimes feels like we're fighting over the scraps of small production runs on the lenses. Hasselblad used to be THE brand for professionals of a certain sort, I think they need to work on that a bit more. They're not going to steal the jewelry camera market from Leica so maybe let's focus on what is actually useful to the sort of personal, professional or otherwise, who is looking for a camera that produces the best possible output.
Yeah, I *wish* I was at the level with this channel where Hasselblad wanted to support me directly like that. Great to see a camera I love in the hands of some of my favorite creators, but like you said, when I spend money myself to get this gear, I was hoping for a better solution. You have a good point though that the internal disconnect between functions probably prohibits more being done in that regard.
Well in some way I’m glad you aren’t at that level cause you have found out a fundamental issue that customers will have to deal with. What a shambles.
The biggest problem with "Hasselblad" today is that it is NOT Hasselblad ! It is Chinese DJI and they ditched either cut down or ditches services in several countries, plus prices are too high for what you not get ! I used HASSELBLAD 6c6 Cameras in the 1980´s and 1990´s, back then you could trust the quality and the service was superb. I do not trust Chines products, I hear it is the same problem with "Volvo" cars. Get a Japanese Fuji GFX camera.
Hello… Thank you for your video. I’m going through a similar situation but for a very different reason with the 55mm F/2.5 V lens. The lens cannot zone focus using DOF in full manual mode. Regardless of aperture setting the lens will render out of focus at infinity. I’m certain that many photographers don’t use zone focusing often or at all and tend to rely more on autofocus… which does work great. I believe that some or all of these lenses are either mis-calibrated or there is a design flaw in the manual focus mechanism. Two of these lenses on two different X2Ds have this issue. I have a case with Hasselblad open. The second lens tested was Hasselblad’s North American Sales Representative! He’s currently now on the case with Sweden. So if everyone with this lens could test their 55 V lenses using DOF markings and check the resultant focus at infinity it would be very interesting to see to what extent this is occurring.
Unacceptable. The original Hasselblad company would NEVER have left you in such a predicament.
"Hasselblad" in name only.
You just convinced me not to pull the trigger on getting a Hasselblad.
This did not put me off from go for Hasselblad if I get the possibility to buy one. But I do think they should bring back the the ability to service lenses to Sweden. And also as alot of people have suggested, that in cases of services that drags out over a month, they should offer a loner or just change out the lens. The small cost for them to just change out the lens would be a win in customer happiness. Why not just have a change out system support. If it brakes within a year, just change out the lens. After the guarantee is out. Offer a service support fee, if they cant fix it within a week the service is free or get a refurbished like new lens back.
Agreed on all points. I’m still going to be shooting Hasselblad; I love the cameras and lenses. But it would have been nice to have something to have as a temporary replacement during the repair time or something else to help support, which I think would be well within their ability to do.
Thanks for the video. It’s always interesting to see how different manufacturers handle repairs. I’ll just say it could have been worse for you.
I had a €4,500 Sony A7RV that had a defective touchscreen two months after purchase. The repair service diagnosed a non-existent water damage without even opening the camera and replaced a non-defective part that I then had to pay for-€350. They took almost three months to find the error and didn’t repair a front dial that was definitely broken as well.
No apology, no loaner device, nothing.
By far the worst repair service I’ve experienced across three camera brands. So if that’s all that happened with Hasselblad, I would definitely stick with them. :D
Oof, I'm really sorry you had that experience. I'm not a huge Sony fan, but that's still surprising to hear. I'm really glad that I didn't have to pay anything throughout this process. Haha and yeah, as I said in the video, I'll still be sticking with Hasselblad. Love the cameras, and no brand is perfect.
You are absolutely correct. Five months is not acceptable. I have the same setup. I have other cameras but I am at the point now where the other cameras, Leicas, are irrelevant. Your setup/my setup is a great setup. I understand your being wounded.
BTW, Leica's service is also atrocious. I have had good luck with Sony.
I was a Canon shooter before I got in to Hasselblad and if I was relying on my photography for my employment I’d definitely throw down some cash for a backup Canon setup just in case. But yeah I love the setup I have now and feel like I’ve gotten spoiled with Hasselblad’s image quality and design.
@@PavornocPhotography Yes and yes. You get spoiled very quickly with HB images.
I personally think they should have sent you a loaner lens. I work in video production and my aputure distributor gives me loaner demo units when one of my lights needs to go in for repair that takes over a month.
But I haven’t had to send a piece of camera equipment in for a long duration.
For the price, they should offer replacements and resell the refurbished units. Or at least offer a better additional paid warranty that covers replacements.
Did they offer to loan you a lens while it was being repaired?
No, I would have loved if they did, but I was just out a lens for that time.
Years ago when I shot with Sony I had a 24-70 lens that after 3 months of ownership the focusing mechanism broke. As with your Hasselblad experience it was under warranty. Sony support was ok to work with but it took them two and a half months to get the lens back to me. Shortly after that I left Sony for Canon. It was not due to this but other reasons. I had the luck to be able to shoot with a Canon R6 for a few hours from someone that i knew. I love long exposure photography and the bulb timer built into the menu system is just perfect for that. So about 6 months later I made the switch. Back to why i posted this. Sony is a big brand as you mentioned but it took them for ever to get the lens back to me.
That’s unfortunate that not even they are immune from things like this. If I was someone relying on this gear to make a living, that would really be an issue.
Did they extend the warranty? Because it's not your mistake that it took 5 months for repair
No; at least they haven’t said anything to that effect.
They should have sent you a replacement for sure. Glad your issues were finally solved... but after 5 months?
I live in Germany and gave my Leica M10 for a repair to Wetzlar (approx. 200km distance). I waited also 3-4 Months for the repair of a circuit board.
I have also a XCD55 2.5 and I hope for the best :D
Oh man that’s even worse when it feels like your own backyard 😅. Genuinely I think the lens is amazing so I’m sure you’ll get use out of it!
Your experience was similar to mine. Nice communication with the US team but glacially slow service.
My 35-75 was also sent to Japan. Twice because the first time the thing wasn't fixed. Basically, it was in Japan for about 14 months with both services and about 3 months between Hasselblad US and Sweden. The first time I was able to wrangle a 65mm F2.8 as a rental while my lens was on month 4 in Japan. Then the second time I sent it back, they said it was impossible to offer another rental.
I'm not convinced that the repairs needed that much time. I simply think that the factory in Japan ignores it until the customer starts making a stink and Hasselblad Sweden starts poking at them. As with both times, my lens suddenly gets sent back very quickly when I start questioning them.
Man, that's rough. On the one hand, it's good to know this wasn't a strange, isolated experience, but on the other I'm sorry that you had to go through all that. As I said, when we want to be using and enjoying these cameras, to have gear like that be gone for so long, it definitely hinders a photographer's ability to do.... photography.
@@PavornocPhotography Yeah, it's pretty disappointing. Like you said in the video, for a "boutique" brand this is pretty unacceptable. I still like the Hasselblad stuff but... I can't really count on them when a problem happens. Very much the playbook of "direct to consumer" brands which Hasselblad pretty much is at this point.
8:42 Professionals taking paid gigs with that kind of gear can rent the gear they need for a shoot and bill the expense through to the client. And professionals who rely on this gear on a daily basis for project work will budget for redundancy in the gear they use - yes, that means two bodies and lens options to always have redundancy.
They should have lent you a replacement, or even straight up replaced it. I had a similar experience over 20 years ago with a XPan 30mm lens, which eventually was not even resolved by Hasselblad, but by a combination of my local dealer, and Leica, who imported Hasselblad into my country at the time. Both were ashamed of the service I got from Hasselblad. I don’t think anybody knows for sure who manufactures the XCD-V series, but the original XCD series, and the XPan lenses, were manufactured by Nittoh. Seems their service team is one semi-retired guy and his dog.
My money is on Panasonic; there's a Japanese engineer whose name is on the patents for a bunch of Leica stuff and is also on the patents for several Hasselblad lenses. To me, that makes them a likely candidate as production company engineers usually assist in product development these days.
Yeah I would have preferred just a swap out while they fix the lens and maybe sell it as refurbished or something.
I don't know exactly who makes the lenses; I know the sensors for the X2Ds are made by Sony and are the same in the Fujifilm GFX 100 series; the big difference between the looks of those sensors is Hasselblad's Natural Color Solution (HNCS). But for the lenses, yeah, not sure.
Sometimes you have to be tough with companies. They only care about their own interests.
You didn't need to sugarcoat the support, its the company's support which was delaying whatever the process maybe. Its a shitty support period.
😂 fair enough. I guess I was trying to give them credit where I felt they earned it, but yeah it wasn’t a great experience overall.
I had to send my 55v back also and was without for about the same amount of time. My 55v was not focusing properly, every image I shot was soft. I guess it was worth the wait, it a super sharp lenses.
It’s an incredible lens. Their optics are such high quality. It just sucked to be without it for so long but it’s still one of my favorite lenses.
ever since I noted FREE Hassies to UA-camrs, I smelt something horrible! Delays at Hasselblood and Leica are simply unacceptable..
a great backup is to use rental companies that offer this type of lens on as need-basis
I wish the IRS demanded a million from me, based on my income; I wish I had problems with Hasselblad!
Oh god I’m so glad the IRS isn’t wanting a million from me 😅😂
It’s the same with Leica, took then 6 months to repair one of my lenses.
Personally, I would not have bought a duplicate lens, I would have rented one as needed for paying gigs only.
But when there's long lead time for repairs Leica will often loan you something whilst you wait.
I think you should have been more firm with them for this delay, they should have compensated you or even given you a replacement lens especially since this lens is expensive and should have been worth its price. Maybe if you threatened to sue them they would have given you a new one instead of your lens?
The reason I didn’t buy a Hasselblad digital system is exactly for this reason, when I was using their H system, I often get error related to digital back and lens connection, Hasselblad’s electronic is not most reliable to be honest…. Their v system is mechanical and works reliably for pro work back in the days. Similar situation for Leica I have been using their gears since 2010, they are beautifully made but I have unfortunately used their repairs a few times, great customer service( used to be better now still good, but not as good as before), for Nikon I never have issue so far, I guess they are known for their reliability
I think (in general) the focus of Leica and Hasselblad are different areas, but they both are top of their class. I get that smaller companies like that can’t necessarily have the same level of testing and electronics quality assurance as bigger brands, but it is still a disappointment when you spend so much on the gear and something goes wrong.
Humble 🔥.
How do u have the moneys for these camerasss 😢
😂 as a person with a degree in fine art who studied photography in school, I can tell you; by not doing art for my job.
@ makes sense now 😅
Sucks to hear! It might be a good idea to get insurance which also covers emergency rentals, definitely a small investment compared to the camera. I'm enjoying my X2D EEE as well, it's already led me to sell my SL3, and likely Q3 next - pairing everything down to the X2D for colour and M11M for B/W.
That’s probably a good suggestion haha.
I’d love to give the Q3 a shot. Hard to beat Hasselblad’s color science in my opinion, but I’m sure the M11M for monochrome is stunning.
@@summarity Quite sure the lens is always recognised by Q3 body …
Nice people, quick answers but poor experience at the end with unexpected unavailibility and no idea about the root cause. This is definitely not what many would expect from Hasselblad.
Agreed. I was genuinely expecting a few weeks for turnaround; 3 weeks tops. Not this sort of delay. As much as I love the brand, this should be a red flag for anyone seriously considering committing to Hasselblad for their professional work when their business relies on it.
Wow I have both those cameras and this video is really concerning. They should have just replaced it. For goodness sake. 😮
I didn't necessarily mean to scare anyone off Hasselblad. I still love the brand and their products. But I did want to share my experience in case anyone is relying on this gear for the livelihood.
If you do not like this, do not buy a Leica either. I have had good turnaround with Leica gear..I have spare Leica gear for everything since I used it for decades.
In Europe you're not allowed to let your customers stranded for 5 months, it's 30 days or money back
Once again, Europe doing things better than America. 😅
I don’t understand why they repair? It is under warranty , they have to change it with the new one. Horrible.
You won’t have this issue with Fujifilm for sure
@@GKhanKutar Fujifilm is sometimes full of bugs but nobody wants to fix it (xpro3 experience)
I assume just because they don’t have the volume, but agreed that it would have been nice to just swap out for a different one.
Any product in the category, and the producer knowing their customers are professionals,should do an instant swap for a new lens, and just keep the problematic one to analyze and repair… or trash… this sort of waiting time… 5 months… is a joke… on you… the customer
Such BS... they should have a lens for you to use during this time... if you r a pro that's totally unacceptable!!!
Hasselblad 503 CX+ CFVii 50 MP, A12 film backs.
All I can say is never buy a Leica. I have waited 8 months for a repair on one of their lenses.
The wait times for Leica products is on another level
I’m sticking to Nikon lol 😆
Not acceptable at all. I hope I don’t get the same problem.
My advice go to Leica.
Eh... I like Leica as a brand and I think the camera designs overall are beautiful and well engineered. But, Leica isn't medium format, the wait times for things like the Q3 are absurd, and I'd spend as much money for those cameras as I do on Hasselblad.
Someone earlier said to not go Leica lol
Professional? Really!
Due to the heavy use nature of my work, I moved into the Hasselblad system through multiple X1DII and low usage HC/HCD lenses, mostly orange dot.
They have been absolutely incredible and reliant, stories like this gives me survivors guilt.
You did everything right and you are an excellent customer, they should have taken care of you by a straight replacement or a loaner.
Ah thank you, I appreciate that! I wouldn't feel guilty though! I'm glad that you never had an experience like that, and I hope mine was a rare case. Like I said in the video, I still love Hasselblad and will continue using their gear, I just felt like I should post the video sharing my experience as a caution for anyone else in case they find themselves in a similar situation.
You sound like an extraordinarily patient and understanding person. I agree with everyone who has already noted that at the very least Hasselblad should have provided you with a loaner lens until your lens could be fixed. I own the Hasselblad X2D and the 55 XCD lens too. It is currently the only lens I own for the system. All the current generation of compatible lenses are in excess of $3000 (there are 2 older P lenses that come in for less than 2K) so it's not like you can just say, what the heck, I'll buy another lens just to have as a back up. I love this camera/lens combo but my anxiety level for future problems has just skyrocketed. Thanks for the video. Wishing you good luck with the system going forward.
😂😂 thanks so much, I appreciate that! But yeah, I can’t justify spending the money to have backups of this gear. I love the gear, love the system, but this was certainly a surprise to deal with.
I don't understand why like 50 percent of reviewers I watch over edit their videos. Clipping the video every other line is super hard to watch. Id rather see mistakes then that
For sure man I'll just upload a 30 min video with dead air, mistakes, me figuring out what I wanna say, and bad takes when most viewers don't watch more than 4 minutes anyway. Trust me if I thought anyone would watch that, it would save me a lot of time.
@PavornocPhotography cool, way to take criticism. How about figuring out what your going to say before recording the video. Or making smoother transitions. I liked the content, but I would not watch another of your videos do to this. You should want to attract new customers, especially someone like me that watches a lot of this kind of content
Part of receiving criticism is knowing you can't please everyone. And you didn't even offer criticism in your first comment, you just complained about the video. Your second comment actually had some suggestions and constructive criticism, so thank you for the thoughts. I'm glad you liked the content, but I'm not a reviewer, so my channel probably wouldn't appeal to you anyway if that's what you're looking for.
5 months is ages but Leica is about the same and they work on their own lenses. Re Hasselblad, there is a fundamental issue internally with their support being too separated from the part of their company that can lend out loaners. I think it's... unfortunate their lead time is so long, but with Hasselblad very visibly giving away so much stuff to youtubers (which I don't fundamentally have an issue with) they should probably have loaners for people who actually give them money. Especially because it sometimes feels like we're fighting over the scraps of small production runs on the lenses. Hasselblad used to be THE brand for professionals of a certain sort, I think they need to work on that a bit more. They're not going to steal the jewelry camera market from Leica so maybe let's focus on what is actually useful to the sort of personal, professional or otherwise, who is looking for a camera that produces the best possible output.
Yeah, I *wish* I was at the level with this channel where Hasselblad wanted to support me directly like that. Great to see a camera I love in the hands of some of my favorite creators, but like you said, when I spend money myself to get this gear, I was hoping for a better solution. You have a good point though that the internal disconnect between functions probably prohibits more being done in that regard.
Well in some way I’m glad you aren’t at that level cause you have found out a fundamental issue that customers will have to deal with. What a shambles.
The biggest problem with "Hasselblad" today is that it is NOT Hasselblad ! It is Chinese DJI and they ditched either cut down or ditches services in several countries, plus prices are too high for what you not get ! I used HASSELBLAD 6c6 Cameras in the 1980´s and 1990´s, back then you could trust the quality and the service was superb. I do not trust Chines products, I hear it is the same problem with "Volvo" cars. Get a Japanese Fuji GFX camera.
I totally agree, although the "Japanese" lens manufacturer he keeps referring to, is Fuji. First World problems make me cry tears of joy.
They should have given you a loaner or a permanent replacement. This is expensive PROFESSIONAL equipment. It is inexcusable to have such a delay.
Yeah I would have preferred to get at least a loaner if not a full replacement while they take their time figuring out the issue.
Hello…
Thank you for your video.
I’m going through a similar situation but for a very different reason with the 55mm F/2.5 V lens.
The lens cannot zone focus using DOF in full manual mode. Regardless of aperture setting the lens will render out of focus at infinity.
I’m certain that many photographers don’t use zone focusing often or at all and tend to rely more on autofocus… which does work great.
I believe that some or all of these lenses are either mis-calibrated or there is a design flaw in the manual focus mechanism. Two of these lenses on two different X2Ds have this issue.
I have a case with Hasselblad open. The second lens tested was Hasselblad’s North American Sales Representative! He’s currently now on the case with Sweden.
So if everyone with this lens could test their 55 V lenses using DOF markings and check the resultant focus at infinity it would be very interesting to see to what extent this is occurring.
Is hand made camera manufacture you should expect
not at that price point, should be working properly
I get that defects happen; nothing and no brand is perfect. But even hand made as you say, no, 5 months is not what should be expected.