Isuzu 'don't buy' part 2: Responding to your feedback & comments | Auto Expert John Cadogan
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There are 3 things to look for when buying a car….an ashtray…a cigarette lighter and a radio antenna on the front guard. If these 3 things are not there, don’t buy it.
Diesel, yes. Not a Ford ? Yes.
I'm buying.
Imagine a world where, Manufacturers sold parts at respectable prices and valued the customer enough to provide genuine service. I guess we will just have to imagine.
😂 you do realize that selling oem renewal parts is a cash cow right?
I used to work in a tier2 automotive parts manufacturing company.
We would sell 1/2 if the assembled part for twice what we sold the whole part to the assembly plant.
@@lynngreydanus-smith8816 Price point: what the market will stand.
You got the car we got the part.😁
@@lynngreydanus-smith8816 I used to work in purchasing at one of the auto manufacturers here in Australia. It was common that the spare parts purchasing woudl pay twice the price as the manufacturing purchasing for the same item or assembly. They woudl then add a markup and on sell to the dealers, who then add a markup and sell tot he public. It was common for a part to be 10 times the price the factory paid for it by the time it got to the end user.
@@Gnrnrvids we made crash pads ( dashboards) for dodge mini vans.
Now the air bag is in a magnesium cup behind a 1 piece vinyl shell that has weak spots in it so it will blow through. Air bag deploys new dash. $$$
Need a new tie bar to hook the dash to that’s extra
Need a new complete dash grab the ankles and since we where the only plant that made them the price was set high.
I’ve seen us running at rate of 2700 per day make 400-500 of these partials, I asked about why and was told oh we sell those for more than the full dash to the assembly plant.
I believe that world is called Disneyland.
John I absolutely laughed my ass off at your description of my UA-cam account name! This is why I love your content so much you really do make a pisstake so damn funny. Is that how you spell “pisstake”? With 2 S’s? Very good response mate and thanks so much for including my comment in your video. Keep up the good work as always my friend 👌🏼
I live in Phuket Thailand and have a 17 year D Max. Ultra reliable and the best and inexpensive service. Sorry about Australia
I bought a 1998 LN167R Toyota HiLux 8 years ago, and had the engine rebuilt as the history was sketchy. While it's not the prettiest or fastest 4WD among my group of mates, it spends almost no time at the dealership or mechanics waiting for parts, warranty claims, and the associated headaches like DPF issues compared to those driven by friends. I don't think I'll be trading mine in anytime soon.
Awesome video, John, thanks for all that you do.
I get that. I really do. But I sold off my older cars and only drive highly rated newer cars with crash life saving features and build. I think my family and friends deserve the best chance to survive the worst should it happen.
@@grantleyhughes yeah you gotta think about safety when you have a family. I buy cars with maximum security even if it's out of my budget. What's the point of having money if you lost a loved one cause you were too stingy to spend on safety features.
I've had a 2000 Hilux for 15 years and just taken delivery of a new DMAX, for a real remote solo trip I'm trusting the Hilux.
@@alberttresslevic914 If you love the Hilux, why did you go for something else? After my first Mercedes I've had nothing else. Just curious as to why.
@@grantleyhughes
Work car (3 year lease) and the new Hiluxs are over priced, the last 2.8 Hilux I drove did not impress to justify the additional cost so I chose something new.
I've also spent time with the BT/Ranger, Triton, Navarra and and wouldn't really want any long term.
Maybe in the future a new generation ute will come out worth the cost to hold onto longer, pipe-dream I know.
You are really heavy duty. And you are keeping the faith.
It's simpler than that. I am a bastard.
@@AutoExpertJC That is probably true. But you're the right kind of bastard.
At work this week, the muffler on the TCM forklift shit itself.
So, we call the dealer for a quote to replace it. $3,141 .. including $1,700 for the part. For a muffler..
So, I took 2 hours, removed it, welded a patch over the hole and it's back working again. I will look for an after market muffler soon even if I have to go to a random exhaust centre and ask "do you have a muffler this diameter, this length, with a 40 mm pipe"... and make the bastard fit, still thousands less than a dealer part.
John, I think you touched on the fact that most modern cars are well above the average mechanics pay grade. As a dinosaur who cut his teeth on points and carburetors, I've spent insane amounts of time playing catch up with technology to simply service my own cars, much less all of the new systems out there... The last time my car broke down, I spent literally three days learning how a pulse band width modulated fuel pump worked and another two days with a millimeter diagnosing a shot electric fuel pump. Hint... DC motors don't have infinite resistance, regardless of how they are controlled. But believe it or not... that's not a test that's indicated in the service manual. Honestly an oscilloscope might have made the diagnostic faster. (and yes I do have one, I was just too lazy to dig it out of the basement)
Still, my point is that the average mechanic doesn't have or even know how to use a scope and doesn't get paid to check the continuity of 300 meters of wires, so he looks up the codes on the scan tool and replaces parts. In my case, if the fuel pump didn't fix the problem, then replace the fuel pump control module, it that doesn't work, replace the fuel filter, then replace the computer, if that doesn't work, replace the fuel rail pressure sensor and then maybe check the wiring for continuity.... By this point the repairs have exceeded the value of the car and the customer is likely to give up.
OK... so all of my college roommates were engineers and I had to read their text books to carry on an intelligent conversation in my own apartment, and I owned a computer company in the early 1980's, and I've been fixing cars for over 45 years, and I'm only learning one car at a time and I'm semi-retired and have three days to spend learning how a modern fuel system works.... And I have a bi-directional high level scan tool, several meters and a scope and can read wiring diagrams... But trust me... the grease monkey at the local shop or even dealership isn't likely to be nearly as thorough and it is going to cost you big bucks when they guess wrong. And even though computer aided diagnostics have come a very long way, we are far from the day when you won't need an actual engineer to fix some modern cars.
And to make matters worse, more and more cars are going modular, where they are combining several cheap parts into a single expensive one that can't be serviced. A $20.00 shock absorber becomes an integral part of a $200.00 strut for example and the labor to change it goes up from $25.00 to another $200.00.
So unless a person is mechanically inclined and electronically competent, I think it would be to their benefit to get rid of a car before the warranty runs out or expect the consequences. When a car manufacturer warranties a car for 5 years and 130K km... they are telling you something. That's how long they engineered the car to last. If you buy a car with a 3 year 50,000 K km warranty... you should not have a reasonable expectation of 10 years and 160 K km of reliable servicer and consumer law should not have mercy on your soul....
Ranting aside... I will now teach you how I buy new cars... First I go to the service department and have a nice long chat with the service manager or the mechanics there, as a "mechanic" myself, you will be surprised how much they will tell me... in fact techs love to gripe about the cars they have to fix. Once, I went to a Ford dealership and inquired about a car my father was thinking about buying, the techs took me in the back were they had 16 blown engines from that model car that were waiting to go back to the factory under warranty replacement... Needless to say we didn't buy that model car. In fact, as much as the sales people were pushing that model, in the shop the mechanics were laughing and joking about how stupid people were to be buying them. Before you buy a car talk to the service department and/or an independent mechanic.. do not take reliability information from the sales department or the car company advertising.... I promise you, that will save you thousands on a new car.
Lastly, it's high time for car reviewers spent some time in a service department or talked to mechanics. I can't tell you how many times I've seen car reviewers touting the ergonomic shifter handle on a car that blows head gaskets every 60,000 km or has a water pump in the oil sump. It's time for car reviewers to stop playing stupid and pretending that cars aren't purpose built machines.
Sorry for the last rant... I just couldn't help myself.
I enjoyed reading your response thanks for the heads up.
If you are happy to accept that a $50,000 car lasts 3 years then you are much richer than I am. Personally I expect a car should last with no major faults for 10 years as an absolute minimum. As a result I steer away from over priced crap cars that you seem to like. As Barnum (maybe) once said there is a sucker born every minute.
To say a vehicle is essential only as good as the warranty period is complete horse poo and the reason we get to the point where at currently with many people believing cars are simply disposable items like whitegoods or something. This is not only rediculous it is environmentally immoral. Now I'm not a green environmentalist nutter or anything but I was brought up by my grand father who ran a farm and purchasing a new vehicle every 3 years was not on the cards within the budget of the farm. My grandfather drove his main Nissan for example for 20 years. Sure there were a few expensive repairs but nothing compared with the cost of a replacement vehicle. He even tried bio diesel which at one point caused an expensive clean out, but not once did the fuel pump die. Most reputable manufacturers vehicles go at least 10 years with normal driving and good maintenance before major components like this start failing. Anyway, as someone who fixes jet aircraft for a living, good luck with trying to get airlines to replace their aircraft every 3 years. No airline in the world could afford that. Myself personally, I drive a vehicle that is 35 years old and sure there's been a lot of repairs but no mechanic I go to has ever complained when I rock up listing what I require fix and the parts to replace it. They certainly don't go giving me chats about replacing my car. If they did I would be inclined to thank them for there time, promptly leave and go visit a mechanic who will actually give a damn. In fact it should be promoted that a vehicle is as awesome and reliable as the maintenance that is put into it. But when the vehicle is this young and critical components are failing when it's been well maintained, well for this person, it would point to a poor quality manufacturer(or subsidiary company who makes the part for them) failing to get there manufacturing correct and this only ends up letting the end user down while destroying the companies reputation and image. This translates into future sales declining, job losses and the list goes on. Surely that's something worth protecting more than simply bailing outside a warranty period. With a number of companies offering 8 to 10 year warranties, effective double or even triple there original period, I'd say the warranty period says absolutely nothing at all about the life span/durability of a vehicle and is more of a bonus. Legally Reasonable durability extends beyond the warranty period which in this case seems to be missing 1 year in any case going by the difference in time period to another dealer that piped up in this report. Manufacturer's should be seizing these issues as opportunities to ensure the great reputation of there brand and the quality of there components instead of shying away under the banner of warranty, especially when it's only just out. This customer could be hailing this company to there fellow work mates which is going to benefit them via more sales in the future as opposed to a declining customer base as the word quickly get's around. If you don't believe me, just go take a look at Jeep. No one in my work place of 200 workers for example will touch them, due to the horrendous regular service costs they went through alone, let alone recommend one. Surely that's not the path all manufacturers want to go down and the ones that don't are going to be the winners. Sadly just on what I've heard here, I personally will not be recommending nor going near Isuzu as compared with say Hyundai or Toyota, this premature failure is unacceptable and far from reliable or robust.
Just a heads up, I didn’t bother reading your comment, I’ll just wait for the movie to be released. Cheers
@@MrHoundDoug My wife's car is a 1992 and has around 800,000 km on it. It came with a 2 year 40;000 Km warranty. The steering rack needs replacing now as she has a tendency to hit curbs... of course the repair costs will come out of our pocket. In fact just about all of the repairs it's ever had came out of our pocket. We actually have two of these cars, I retired mine from daily service at around 400,000 km and use it as a spare. I literally got bored driving it after 27 years and tired of fixing the little things that broke. But then I' was a pretty good diagnostician and mechanic and repairs cost me a whole lot less than they might cost you. I will also add that I interviewed several mechanics before we bought the first one new and practically tore one apart with the service staff before talking to the sales people. And yes, this particular model of car was a bit pricy, but mechanically it was far superior to the competition. In the shop, I actually examined a specimen with 160,000 km on it, and I was clearly convinced that the car was way better than the warranty indicated. By any standard, it was a bargain. In fact, the car outlived my father (who passed away at 92) and I plan to give it to my daughter who is getting her driver's license. So I'm not suggesting that anyone buy an overpriced car. But if you don't have my particular skill set, the warranty is usually a good indicator of the quality of the vehicle. And if you can't replace or rebuild a high pressure fuel pump yourself, you are going to be stuck with the bill when the warranty runs out. As a footnote... the last fuel pump I replaced cost me around $100.00 and took me several hours to do with the help of my daughter. I would not buy a car with a $4000.00 fuel pump. And yes, I do calculate the price of repair parts before I buy a car.
But at least in this case the dealer was backing the customer so they were willing to forgo their wedge. That’s a good dealership.
The heavy metal analogy cracked me up......all the songs/bands from my youth :) keep up the great work
from my personal experience working in the automotive industry as a motor mechanic a very high percentage of quality aftermarket parts are manufactured by the same company that sells them to the OEM sector just in a different box.
These Motley Crue references cracked me up. Puns at it's peak form.
Biodiesel is hard on diesel pumps. You save money in fuel cost and you put that money aside for a new pump. Merica gotta love it.
Years ago I rebuilt starters, generators and alternators at a dealership. For the last couple 3-4 decades it is now just replace the part with a "rebuilt" part from a parts business. Easier to warranty the part they say. Isuzu was a pretty good company in the 1980s they warrantied many things after the warranty expired if the customer had regular service records at a dealership and followed suggested work to do at that mileage.
In 1985 I bought a new Citroen diesel car and the owner's manual recommended adding up to 20% petrol to the fuel tank when temperatures fell around zero degrees C. This was to liquidise the fuel which would semi-liquidise into wax at very low temperatures. However that engine had a mechanical fuel pump and mechanical injectors. The modern pump and injector systems wouldn't tolerate this - thus making me want to run 1980's cars - they are far more reliable , far cheaper to buy and run, and far easier to fix than modern ones. I don't need my car to tell me when it gets dark or work the wipers when it rains - I can turn the lights on by myself because I have eyes. I can see rain hitting the screen and I know where the wiper switch is. I don't need my car to recharge my phone or wipe my bottom. I can do all these things myself thank you, unlike the apparent target audience for new vehicles.
Very reasonable point. Still, safety is the one area in which today's cars are markedly superior. The difference is remarkable and shocking. The other issue is parts availability. If you're an off reader, these newer TC systems are phenomenal.
@@yuglesstube Safety is a big issue with older vehicles; I drive an 80's Mazda because it's so cheap and easy to service and maintain but there's no way I'd let my wife or daughter drive it..
Winter diesel is actually a thing you know?
Hi John, I bought a 2015 Mazda 3 new and had it serviced at the dealer 3 times. Each service went up by about $40, even though thay had a fixed cost model in place.. The last service they rang and told me the wipers and brake fluid needed replacing. Both were fine so I refused, I don't know, call it experience. That was the last time I had my car serviced at a dealer.
My dad had his landcruiser 80 series serviced by Dennis. He was between jobs at the time (retired) so he would watch him work, I know, a bit creepy hey. Now Dad had dropped the oil a few times in his life so he knew a bit about cars. Here are a couple of examples of Dennis' work ethic. Dennis would drop the oil and Dad would ask why he hadn't put the sump plug in, Dennis would say "no hurry, let the last drop out". Dennis would inspect the bearings in the drivetrain. Now all he would have to do per the Toyota service was to make sure the wheels turned freely. Dennis would undo the neccessary bolts and inspect the bearings, apply any lubricant if needed and then reassemble to the correct torque. Do you think the dealership would do this?
My independent mechanic came with excellent references and he has been much cheaper. The best quote I can take from him is, " a dealer will always look for things to replace". And by the way, when I booked an appointment with him I mentioned the brake fluid needing replacing ( Mazda Dealer). Mind you this was 10000 km later, he grabbed his electronic tester, took the cap off and lo and behold the brake fluid was all good, no charge.
I will never get my car serviced at a dealer, even the "free" one at 1000Km. How do you know if the work experience kid, the first year apprentice, the functioning alcoholic or the respected tradesperson with the latest training is working on you car. It's such a good feeling to talk face to face with the person that is on the tools when you get your car serviced.
Thanks for your informative channel. Keep up the good work.
Hamish
Well said on all counts and hats off to you for replying/responding. I have a new level of appreciation (not that that worries you LOL)
I’m lucky. My dealer will allow me to supply oil for servicing (saving $70 on every service after my cost) and they are fairly similar with parts. If I provide the part they will fit it, with the caveat that if the part fails through no fault of the installation, they aren’t liable. Which is fair!
It was interesting to hear the guy comment about the trucks with identical engines and their warranty! So I’d be arguing that point along with the sales slogans used. Thanks John! Entertaining enough I resubscribed
I knew a guy once who had a mis-fueling incident. He put his hose in the wrong receptacle. Caused a big hoo-ha. Cost him half his house and a shit load of his superannuation. 😉
The wrong receptacle is a real problem...
Would've cost less to book the old model in for a hone and re-sleeve
Just need to trade in, everyone knows they shit the tin after 30 years
Received a strong 30-grit reaming, never good.
Hahaha
Two years back my i30 brought up a check engine light. Turned out to be the automatic transmission had a torque converter issue. Took the car to the local Hyundai dealer and was quoted $7500 for a new transmission.... Went to a local auto transmission specialist who took on the job... took 3 visits but it only cost me $2500 and I had my i30 back...
I'm no Mech, but reading the OBD codes gave the remedy away, and in all honesty it should have been a one visit $1500 repair, but I won't bitch cos I don't own a shop that could effect that kind of repair.
Its a myth that dealerships have the best mechanics. 95% of their work are oil changes and brake pads. Other than that they follow what the manufacturer says which is replace the whole part like a trans.
As a D,max owner and a mechanic I don't agree. My D,max is fine. 50000 k's and no issue. Would'nt take my car to a dealer mechanic anyway. Stop bagging out car's. That's what your doing. No mention that all warranties are the same.
As a journalist surely you have a duty to report on all aspects of this case fully and so far you have done a good job of reporting the customer's case and the dealer's response. May I ask, have you contacted Isuzu with a view to gaining an interview for them to explain their standpoint?
🙄
This issue with dealerships is global, had to get lawyers involved in getting my gf Toyota yaris repaired that had less than 200km on it, it spent a year at the dealership before they replaces the car...6 years now the replacement car and less than 45k the new car isn't starting and shes spent thousands on dealerships maintaining that trash bucket... Still smells new tho 🤔
Toyota is junk dude
@@AdmissionGaming Don't be silly Blake
John clearly states the dealer is supporting the warranty claim, it's Isuzu who is refusing to pay for it
@@AdmissionGaming yer oka is very reliable brand other than there desiels that have some issues
@@bigglyguy8429 new Toyota's are junk though
250000km warranty sounds about right, the only high pressure pump failures I've seen with mates + 4wds is on a Patrol that eventually died around the 230000km and a Pajero that managed to get 390000km before it decided it was all too hard. They are a fairly precision beast, but honestly as a new OEM part they should usually cruise in around the $2000 mark unless its some massive unit out of an actual truck or dozer.
Its not a big job to put them in either, so for some pro-mechanics I doubt its going to take more than 2-3hr
There are aftermarket pumps out there along with some small industries that will refurb them, so if it really comes down to a 'must get on road ASAP' situation it could be something to look into
The only issue with independent repairers now is that unless you really do know a properly good mechanic or panel beater that you can really trust, there's quite a risk in going to an independent now. The quality of work and service really has dipped in the automotive repairs trade especially and it is so hard to find a bloody good mechanic. I would like to know your take on this percieved dip in quality in the trade if you have heard or experienced it John.
I agree I live in SE QLD the independents here are terrible.
I mostly agree with this video. But occasionally you implied quality parts never fail prematurely. That simply not how physics and manufacturing work. Sampling and precise maths are used to ensure quality within a target range. To approach 100% you would have to test every part, and likely destroy all of them in the process…
The real issue is what companies do in situations like this, rare or not.
And Darryl got a reply from Isuzu that reads "you can go your own way"
My 2016 New purchased DMax has had the Air Conditioner Evaporator fail recently. This is one of many common failures of the DMax. Yes it's out of warranty and I'm having it replaced out of my own pocket. I cannot be bothered with Isuzu Ute Australia any more and will NOT buy thier products ever.
Mine (2016 SX) dumped is gas too.. my cousins did the same (2016 LSU) .. very common problem.. very annoying
Thanks for follow up JC. I would take the pump and go to a reputable injector business for testing/report. This way you can make a decision on easy repair or legal fight.
In a few of these cases I’ve heard with our friends and dealings with your friends V* & L##dr###r the rebuild of HP pump was $1200 & $600 labour.
These were diesel pump & injector specialist companies in WA that deal with commercial to large earth moving vehicles.
Other issue is more you fight the vehicle is depreciating and off the road. Fighting could take you a year to sort with out use.
I have been buying cars for fifty years as of last May. I have noticed, over that time, that the cars that were panned by motoring journalists could be bought at quite a discount. Being a skinflint, I bought a few of the most criticized cars ever made, mostly Valiants and Fords but including the odd Mitsubishi and Nissan. All of them turned out to be good reliable cars.
I have a list put together by a Mercedes repairer that lists where to get the genuine parts direct from the individual manufacturers. Boy has that saved me a lot of money over the years. The mark up because it cones in a branded box can be astronomical! Surely these are out there for other manufacturers.
I bought a VY SS ute back in 2001.
Suffered the well known piston slap although only very mild. I suggested an engine swap and they did it happily. Fast forward to recent times and I've had an engine in a 2016 CX5 replaced just out of warranty and with 170000 klm. Again no hassle from the dealer and manufacturer.
Hopefully my yet to arrive everest( first new car since the ute) will provide me with better luck with the vehicle but a comparable dealer experience to that of Holden and Mazda.........
Oh God I hope your Everest is reliable my friends have had a real horror experience with theirs. Rear driveshaft not being straight from factory and so forth. Even now it still vibrates.
@@AdmissionGaming atleast it will look good sitting in the repair shop while I write angry emails to Ford Australia......
Have owned two Everest. Current one, 2019 has done 80k kms, zero warranty issues.
In the UK, "farm diesel" is coloured with a pink dye (so is called pink diesel). It stains the engine components and is easily identifiable under any investigation as being used in road-going vehicles in a way to avoid fuel tax. UK fuel tax is a major part of the cost of fuel at the pump. Pretty sure you knew that.
I actually copped my own 30-grit industrial reaming from BMW Motorcycles Arsestraya a few years back. Multiple, premature parts failures on an R1200R. They made me pay of course, no remedy for me either. BMW Motorrad AU are up there with the very worst of them. Great vid as always John and yes, you are a bastard.
Yes couldn't agree more .I bought a k1600 new and had multiple electrical problems and BMW Australia were about as useful as an ashtray on a motorbike .I will never ever darken the doorway of BMW again
@@alanrix5344 Likewise, and sorry to hear about your own bad experience.
My 2018 silverado had a large EVAP leak. I took it in under warranty but it was denied. It took them 2.5 hours to find the source of the leak with a smoke test. Seems a simple visual inspection of components is not how they roll. My puppy had chewed the thermowelded plastic end of the line at the cannister. Dealer wanted to replace the entire line from tank to cannister. 400 dollar part and 4hrs labor....1000 dollars total. While waiting for the part a few weeks I got under the truck to inspect the damage myself. I wound up cutting the plastic end off the metal line and replacing it with some hose and clamps laying around in my garage. 15min later...problem solved.
I hear about the "farm fuel" issue from time to time, it really grinds my gears.
The truck that delivers fuel to my farm is the same truck that delivers fuel to the service stations up the road. Frankly I'm more worried about putting contaminated fuel in my $450k tractor than I am my ute 🤣
G’day I’ve heard about complaints with tractor manufacturers making them unnecessarily difficult to work on. This has made me wonder if converting them to electric could be an option . I know that you need high torque which means high current drain but there is a bit of a way around this which is by having a smaller but high speed motor with a very high gear reduction. The other factor which gives me some hope that this may be an option is that I assume most tractors don’t travel very far in a day. So I was wondering if you could give me some estimation of how far a tractor would travel per day on a large farm ?
Outstanding commentary and advice John as usual.
'Which' is a choice. 'That' is a thing. Any time you say 'which' and you could substitiute it for 'that' and it works, do it.
Hi John, sorry for the next comment, not aimed at you but aimed at anyone who thinks that the A.C.C.C. will grow some sharp teeth instead of blunt gums......... Dream on about the A.C.C.C. dimwits waking up and doing anything about bad customer care by big companies. If a local milk bar owner gave bad customer care and the customer complained to the A.C.C.C. they would go straight for the milk bar owners throat, then gloat about how they care about the consumer but as soon as it involves multi-million or billion dollar companies the A.C.C.C. will either not bother, pretend to care and do nothing or release a press statement saying they found no grounds for complaint. So much for the A.C.C.C. caring about consumer rights.
I would never buy anything made by Isuzu simply because of the their customer non-care.......
@@peterrech2307 cancelled my order based on what I was seeing in their motoring groups/forums.
Dealership prices are big have. Anew front diff for my 15 dmax is $4200 not fitted. I put in a locker with plenty of change
miss fueled? my nozzle accidentally fell into the wrong orifice sir. Having worked in the fuel industry, I have been requested by oil companies to do fuel samples at service stations after complaints from dealerships regarding contaminated fuel and damage to vehicle injection systems. 98 % samples come back from laboratory as completely free of contaminants. Other 2% are from environmental from weather events or staff induced events. Farm and home fueling are the most common fuel contamination sources, poor storage or dirty containers.
I tried this excuse with my wife after my nozzle slipped in her sister "by accident" ..its a common problem, it happened a few times... sooòoo its obviously a forgiveable issue
Part time viewer, 100% enjoy content I watch here.
Just gotta make a comment not about the content being discussed but rather the flashlight, I had to convinced my wife that i needed that marauder 2 in my life. 😅 now the wait for the package lol
He should definitely contact the ACCC..I have done this in the past and it saved me thousands after the company refused to budge on an issue they caused. ACCC sorted em out good and proper.
I’m interested to hear what you’ve got to say but you make it so difficult to take you seriously. Wish you would cut out all the ramble and get on with it. Normally only 50% content. The fast forward click helps with wading though the fill ins though. Regards
we have a customer with a 2019 Kia Sorento with the Diesel engine, we have recovered this vehicle twice in the last 2 years because it has had petrol put in by mistake. the first time the customer did in fact drive it about 40km to our workshop because it sounded 'funny'. the second time it was filled with petrol the customer arranged to tow it to us. on both occasions we drained the tank and fuel lines and fitted a new filter. the vehicle still operates satisfactorily as far as the customer is concerned.
the biggest issue I see in 'engaging with the machine' is that whilst you, the dealership, the ACCC, etc., etc. are having this big 'shitfight' about who repairs/pays for 'X', your car, and probably your only means of reliable transport, be it recreation or work, is sitting somewhere gathering dust. What happens if you're a tradie & just spent $15K having the vehicle decked out for work (plus all the equipment, tools, etc)? Every day that vehicle is off the road, you're losing money & clients. How do you put a $$$ figure on the days, weeks, months in that situation?
Listening to a bit of Nickelback on your phone, I think the battery running out would be a godsend.
I noticed San Quentin on the screen also!! John loves the Chad!!
Some of this is happening worldwide and across all areas of business.
There are businesses that are charging unreasonable fees and applying extraordinary profit margins, just because they can, in all spheres of business.
Systematic disrespect for the customer always comes with this and it is the core and the source of the problem.
As an independent contractor ( outside the automotive industry), I know that, I win jobs and my customers stay with me, because I look after them and charge a reasonable fee for my parts and service.
I have been a dealer for brands that where well respected and distributed by agents that looked after me and my customers, only to have that brand change distributorship and I have had to stop using that brand.
There are car brands that may have lower quality products, but because the dealers and the brand representatives, are not ( or are less)greedy, support the customer well, build a product & service package that is of far more value to the customer, than the product alone should deserve.
THIS is why there are high priced brands, that even if I had the money, I would not touch with, your barge pole.
No matter what the item or service ........ find a good, reasonably honest, independent contractor and look after them, they will look after you.
I never have and never expect to buy a new vehicle, for a number of reasons, one of which is that I never want to deal with the whole dealership experience and the whole warranty thing.
The real problem with consumer law, (blame the ACCC) is that it’s so wish-washy. There’s nothing specific about it. On balance as useful as tits on a bull to the Australian public
John, can you do a video on Optus as I'm hacking up my Liver and both kidneys as we speak.
Hey, wot are my chances of Mercedes replacing the vacuum lines in my car under consumer law...?? Bought new in 1979, it's a bit out of warranty, but it's only done 295000km....🍻
I haven’t been to a dealer for service for years. For motorcycles it’s even worse,many don’t even want your bike as often it’s older than the people working on it..
My 2012 Hilux single cab 3.0l diesel hums like a top. Regular services, no add ons a part from the extra battery for the canopy stuff. Been a farm ute, outback camping vehicle and daily drive…hardly ever look under the hood except to fill washer reservoir.
Good video John. Keep up the entertaining videos. Always listen to your stuff on the way to work like a nerd 🤓
A mate of mine bought a new Triton and after 3 months the engine shit itself, no end of drama from Mitsubishi, no return phone calls or emails. This must be across the board on all vehicle manufacturers. 🤔
You are spot on with just going with an error code or system scan to diagnose and come up with a definitive failure of a given device.
Far too many dealers and so called mechanics in dealerships have not got a clue how to diagnose a problem such as this and just take the scan results as gospel.
Bearing in mind that the dealers price may have included injectors as its good practice to do them as they will have become damaged also.
There's next to no chance the injectors would come out of a pump failure unscathed and so if only the pump was repaired or replaced, then the injectors would soon fail.
The system has to be spotless from the tank to the injector nozzles to affect a proper repair.
Infact it is the injectors failing first that will often be the result of a failing pump.
Good outcome for the dealers if they get the job.
Not so good for their customers.
I feel this guy's pain and disappointment and truly hope Isuzu will come to the party for him.
John so many years ago when I was in Adelaide I pulled into an ampol in my diesel land cruiser
And on the other side was a guy with a Nissan patrol and he was putting petrol in his diesel patrol 84 model short wheel base
He said to me he put ten dollars petrol and then filled it up with diesel and says it makes it go better
Something I was quite reluctant to try
On a second note being a owner of an older fleet of vehicles if my diesel Ute fuel pump crapped itself
I’m off to the wreckers or gum tree to find a part for as little as possible and then I fix it
I would never go to the Holden dealer saying it hasn’t lasted long enough you owe me a part
Just get over it and move on I say 🤦♂️🤦♂️
Can you tell me how you get to those blue bins high up and tell me what is in them? :)
I have a rather horrible warranty situation with a Ford Mustang where the manifold failed at about 6 years and 65,000 Ks and Ford have declined to fix it saying I need to buy a new one. Total cost 3,600 or more, which is utterly ridiculous when the component that broke is worth about $4.The dealer then charged me $1200 for their diagnostics and that doesn't include the fix.I argued with them and they've offered 750 back because they realise that 9 hours to take a manifold off, visually inspect it and put it back on, is utterly incompetent.I would like to supply a full set of documents to you to read out in one of your articles and give them a bit of a whooping.We are currently in the process of talking to our friends at the ACCC.
Hi John how do we get in contact with you need advice on my Ford Ranger Wildtrak Biturbo has done 22,600kms and just been told by the ford Dealer it needs a new engine, and it may take well over a month to get a new engine, very disappointed. Kind Regards Peter.
Since 2013 I've had a Subaru Liberty 3.0R Spec B, Subaru Forester, Audi A5 Cabriolet Audi SQ5, and now onto our second VW Polo GTI. Same dealer. Every issue I have had with these cars has been resolved reasonably - including replacing the engine on the A5 Cab, (free at 100,000km), replacing the upper oil pan on the SQ5 (free at 100,000km) replacing the electric steering rack on the SQ5 after I drowned it (free at 130,000km) Each of the really big ticket repairs on the Audis was post warranty period and done for free. Maybe this has been because of my dealer/brand loyalty - Audi Australia certainly paid for a big chunk of the repairs. I have also over serviced all these cars and the dealer knows it. So what? If you are on a good thing stick to it - and make sure you know what TSBs are out there for your vehicle.
Burden of proof, makes a person fun at parties.
Now do some research on the number of out of warranty repairs that isuzu have honoured and report back. you will be surprised and possibly develop a better perception of the brand. I feel there are some crucial details omitted from this "one" instance, when evaluating the issue.
My 2019 Isuzu Mux Lst had a Sat Nav failure within 18 mths which required the replacement of the entire infotainment system. This took Blacklocks in Lavington over 12 months to fix. No sooner that was fixed, the Turbo , at just 40 klm, decided to start whining like a 70's Police siren. This is apparently a very common problem.
Hey J.C. In this case the dealer (small/medium business) has tried to be helpful corresponding with the (bigger business) manufacturer which is very good but may I enquire whether A.C.L. dumps responsibility on the business that received the owning customer’s money, i.e. the dealer, and whether the dealer is supported by the manufacturer is a different issue?
Just a quick google, prices between $1000-1700 for the fuel pump add the $1000 for Labour and support your local diesel mechanic. You agree to the terms and conditions of the warranty when buying a new vehicle. If the customer hit the same km when the car was still in warranty and the pump failed it wouldnt be a discussion point it would be a glad that happened when i was still covered under warranty. Unfortunately this isnt the case. But as a consumer im glad there are different warranty timings with Mitsubishi leading the way it drives car companies to constantly improve reliably. If the standard inplace ACCC warranty applied we would all be throwing our cars away after 5 years.
On the point of the trouble code leading directly to the quote, if they had tested it properly and it was only a small part of the pump that failed, I'm sure it's such a precision component that it isn't designed to be serviced and therefore is sold only as a whole unit.
the reality is that if you don't want to live with out of warranty repairs (that are not covered by a total recall eg: Takata) then don't own a car outside of the warranty period.
A refurbished injector pump can be had for a little over $1,000. Less if you just want a known good unit from a wrecker. And fitment will be
Was thinking about buying a new isuzu ute
However after this information about how isuzu treats its customers im now back to looking at a toyota
Mitsubishi maybe these days, but they never used to be. I had clutch shudder in a Van from around 1200kms, I eventually got the service manager to drive it at around 60,000kms, and his suggestion was to pop the clutch as it started to shudder horrendously where the engine was metallically banging the mounts. At 72,000 it failed, Mitsubishi head office offered to replace it for $1,800 because I had a good service history with the dealerships, and it was on all of the service reports from that 1200km mark.
Long story slightly shorter, I took the van home, got the flywheel machined, which was the problem according to the clutch specialist, bought a heavy duty clutch kit and fitted it myself all for $450. I needed the van to produce an income and couldn't afford to be off the road for months while trying to fight the system.
But I will never buy another Mitsubishi, and I have recommended Hyundai ILoads to everyone since then, they may have lost a few hundred sales through myself and the Electrical groups I am in because there is quite a few other people who had similar issues with Mitsubishi.
My 2011 VE Commodore wagon which I brought at 30,000 km in 2013 just hit 195,000 km (service in 2 days) and the only big thing that has ever had to be replaced is the coil pack.
I also have a 2018 diesel 4x4 and a 2021 hatchback (all 3 driven slightly harder that most, but far less harder than what they were designed and built for) and let me tell ya, the grief, recalls, stop driving messages, repairs electrical and mechanical issues ect in the 2 newer cars is a f@$ing crap fight. That's probably why I think the good old "billion dollar" engineering program produced some pretty good vehicles.
New isn't always better.
A family member owns a 2010 sidi v6 commodore 3L and I've heard horror stories about the timing chains but due to regular oil changes they so far haven't experienced this issue. Hope they get the kilometres that you have without too much drama.
@@michaelgooley229 Unfortunately the 3ltr was always just a bit s$#t. Marketing, much like it is now, makes some people believe that a smaller engine is better in reliability, servicing and fuel consumption.
As with any vehicle, maintenance is key, and most times preventative maintenance is best, don't let things get to worn or old before replacing.
Hope the family member gets a great run with the car 👍
@@michaelgooley229 My old VT Ecotec (3.6L) commodore from 1999 is still running smooth after 200,000km. Had to replace the radiator 3 times, coilpacks, disc rotors, ABS module, serpentine belt and pulleys, suspension and bushes..... never touched the block or fuel system though. Unbelievably reliable machine.
Its interesting to consider how another brand would handle a similar problem. For example a company that advertises a 10 year warranty. They would not be able to respond the way this company did.
At times there John I thought I had switched to ch. 2 and tuned into Shaun Micallef mad as hell with the camera switch thing
It's called a 'match cut' in cinematography. I just pisstake it...
I have a MY18 Dmax. Isuzu maintenance schedule dictates replace Fuel filter when fuel filter warning lights come on versus replacement every 12 months or 15,000 ks. Now that is not what should be the case, it should be every 12 months or 15,000 ks (10,000 ks probably better) whichever comes first. That is from owner's service schedule. That is poor maintenance from IUA. I change out filter every 12 months myself.
"Reasonable consumer" What is reasonable to you and reasonable to me may be quite different.
That is the problem with the legislation. There are 26 million shades of grey.
I would not blame any manufacturer that took the position: "We will cover everything under the warranty, but not beyond: even if the car has a good service history".
Hope they checked the fuel rail pressure safety valve. It was a chronic cause of intermittent low fuel pressure for along time in Isuzus
Hey John
Maybe you could consider not recommending Hyundai as a reputable company with warranty.
I had a Santa Fe that the diesel engine shat itself after only 104500kms and they were soo difficult in replacing the engine and now it has taken over 6 weeks still waiting.
There are some 1.7 million of these diesel 2.2engines that have now failed in the World.
Hyundai is stalling fixing these crap engines
Your impersonation of “Corey” I could almost guarantee was spot on.
Just as I'm playing a sleepy time game of solitaire, this drops down.
I will resist, and watch tomorrow.
Oh yeah, I already purchased the work light thing
Yay - Odiance! Yesssssss!
@@AutoExpertJC that's it, the names are becoming Marvel-lous
Can confirm the i3 mini torch is superb. Your phone light is like a candle in comparison
You saved a lot of money for me.
First I was going to buy mux.. then I saw this video and decided against it.
Then I was going to order v6 ranger and I saw your other video about V6 unreliability.
So I decided to stick with my old car 🚗
I looked up "reliability" in the Oxford dictionary and it had the definition: Isuzu D-Max
The quality and cleanliness of fuels in Australia may be at fault here. High sulphur (sulfur) content of imported fuels can cause problems with vane pumps (unsure of the design of Isuzu diesel pump). I have replaced the fuel pump in my Lexus LS400 only once in 380000 kms. ALL fuel storage tanks at filling stations have a component of water. A hydroscopic paste is applied to dipsticks which shows the level of collected condensation in filling stations tanks (fuel floats on diesel and petrol)....if the service station operator lets tanks run very low a possibility of pumping water into your car's tank exists...modern bowsers will detect this and shut off before the fuel enters the car's tank....hopefully. Isuzu has no responsibility to compensate in this case....the Lexus fuel pump failed at, you guessed it, approx 120000 kms. I fitted an after market Delphi brand....the quality is good has worked well to now. (380000kms) Thank you for this balanced YT channel John.
I brought the first ever new model hilux 2015 plate its had two dpfs two tail shafts one clutch master cylinder. All fixed buy Toyota for free even out of the warranty period. While i had a courtesy car in the mean time..I'm on 180000 kms and 7 years. The engine is still fine and its still going strong.
Two tailshafts? Jesus man what happened thats terrible - are you talking about the front cv driveshafts or the rear one from transfer case to diff?
@@AdmissionGaming Nar the tail shift its two piece. It was a factory fault with machining not told about but when you get in the gas you can feel a big clunk silping a tooth most of the hiluxs were auto so they were already pre loaded on take off so you couldn't tell....
@@tighematthew dam I didn't think toyota had manufacturing defects like that, but that maybe whats wrong with my friends 2013 n70 hilux it gets a big clunk on take off and between gears has done about 70k though so maybe a bush or something not sure.
@@AdmissionGaming yeah mine was the spline where the tail shaft joins
I tried posting a link to the original video on the MUX Owners facebook group and the fascist moderators denied it....
OEM’s can out run Usain Bolt in the Goodwill stakes.
True, it's a regulatory 'fail'.
How many people drive a small tank to a bowser and put itty-bitty car petrol in it?
6 years, 120,000km and out of warranty? WTF!? Nothing to see here other than the said owner taking the piss expecting the manufacturer to foot the bill. Owner needs to pay up and move on.
The discussion of goodwill reminded me of credible accusations that Tesla has been committing systematic warranty fraud for years. It appears many repairs that should fall under warranty are actually invoiced (and recorded in their systems) as "goodwill".
Cannot speak highly enough of Mazda fixing my CX5 two times both outside of warranty by YEARS.
My mate works for a Isuzu dealership.. I remember him telling me he replaced a chassis under warranty..just the chassis..so I think you need a different dealership.. the ute was a farm car, think it a 100k on it so it was fairly abused all farm ks I'd say..
Yeah, I’m hearing this about Isuzu. Both a brother and sister who were Isuzu owners crossed over the other side purely based on some of the ridiculously priced spare parts.
300C CRD - definitely died after having petrol put in the tank and was driven for a week or more, until the knocking got too loud.. Ran, very smokey, and died.
Injectors, pumps and all sorts of horrid bits, e.g. . Swirl motor, and turbo.
New engine time.
Petrol does not lubricate the pumps, etc, so fuses started blowing for the pump, and so on.
New or rather amended legislation for consumer law is required in
my view.
This should be in the form of loser pays the legal fees when the consumer is forced to take the legal route.
This means if you have a solid consumer law claim it incentivises manufacturers to settle because they will be up for multiple tens of thousands in legal fees, instead of only the cost of repairs.
You’re a champion mate !!! Keep up the good work 😊❤
Isn't mis fueling a diesel vehicle even once a extremely expensive mistake ,like 15 to 20 grand?
It would be something you would only do once
New common rail diesels...Yes.
Older IDI mechanical pumps....maybe a new pump...but nowhere near 20K....
@@JohnSmith-yv6eq I'd say your probably correct
But even if it 5 to 10 grand for putting petrol in a diesel vehicle then driving off down the road is still a very bad day
Especially if your loaded up with camping gear with the wife and kids , towing a boat or caravan
I don't know which would be worse
The ear and ass chewing ,sleeping in the dog house for the next month or also for ruining everyone's trip
Or paying the thousands of dollars in repairs ,towing bill and getting everyone home safe again
As your vehicle insurance is not going to cover miss fueling as that's all on you
As you were saying at the end there, dealership mark ups are insane. If the worst happens and Dave cannot get Isuzu to foot the bill and fix it for him i would take the vehicle to a good diesel mechanic.
Hi John, you are getting me VERY worried now as I payed a deposit on a RAM 1500 - The dealers have nota good reputation but this vehichle suits me to a T !!!!!!!!!!
Hmm good luck I've heard really bad things about dodge.
I heard the electrics are like a built in glow plug, but not in a good way.
Hi John, love your content. Informative and hilarious. Grateful if you could please do a video on the Isuzu/Mazda bump steer class action. And it’s current resolution. I.e. my understanding is they won’t actually fix it…. Just provide a steering alignment and potentially a tyre replacement. But fundamentally the problem will exist for the life of the vehicle.
I'm a mobile mechanic in Brisbane and I had a customer who had a BT-50 and who put petrol in his diesel - he had a quarter tank of diesel before filling and filled it right up with petrol. Then he drove it about 30kms home - when he got home he was wondering why it sounded a bit clattery etc... he called me out to have a look at it - I could smell the petrol in the fuel... drained it all out and flushed the fuel system and it seemed to run fine... except he afterwards complained that it never had the same kind of pulling under heavy throttle.
Checked it out again and found that it couldn't quite build up to max fuel pressure and i suspect it was because of damage to the fuel pump. Unfortunately he ended up selling the car as is. The point is that most modern diesels will run somewhat on quite a bit of petrol because the computer can easily retard the injection timing and fuel volume etc to try to prevent knocking... but other damage is caused.
Also, the company Isuzu is a dog to deal with. This story shows that Isuzu doesn't deserve our money.
For those in the third world 120 thousand kilometers is about 75 thousand miles. Says it all about Isuzu cars reliability.
Well done.
@@AutoExpertJC sarcasm is the lowest form of wit, I can get under a Jack Russell without banging my head on his nuts. 😆
Correct. 340k’s on my ‘89 300E clubbie (ex-daily) now and still runs like new.