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Good news on the BYOD question I wasn’t sure about in the video. We do support BYOD out of the box. i.e. If you would like to use your own personal mobile device with a company paid SIM/wireless calling plan , Teams Phone Mobile will work just fine (caveat: the personal device must support the business mobile carrier SIM)
Hi Shervin! I've just started trying to roll Teams Phone Mobile out to our users and I'm running into issues which I think might be related to the First-run user experience you mention at 8:38. We have two Galaxy S21s running successfully that both prompted for this info after enabling the feature in Verizon's portal and they're working great! On the other hand, I've tried to enable a Pixel 2, Pixel 7 and now an iPhone 11 and 14, these phones did not prompt the user to confirm the device phone number. We've end up with weird issues like both dialers showing up for incoming calls on the Pixels and incoming calls on iPhones give a "call cannot be completed" message when the user tried to answer and the caller goes to VM. Both Pixels and iPhones also seem to only show the old call "Join" menu rather than the new uplift message in the Teams app. It really seems like the app just isn't aware that the feature is enabled yet and we're not sure how to trigger that first run experience. Any thoughts on how we might do that?
Hi there, thanks for sharing this with me! Could you please send me a message on LinkedIn? I’d like to share this with the Microsoft Product Manager, for her perspective. Thank you.
Hi Sherman quick question in relation to this feature: Ability to show a mobile number or company’s advertised number as outbound caller ID when making outbound calls from the smartphone’s native dialer or any Teams endpoint. can this be broken down to individual DDIs? or just the base office number. A customer of mine wants all their DDIs to be presented each time they call out and ability to answer the calls on those specific mobiles when they receive calls on the DDIs, because they have around 5000 mobiles makes it fairly important ask thank you
Hi there, absolutely! That’s actually the default behavior. When you call from your mobile, your mobile # shows up as caller ID for the recipient. Nice thing about this is that your mobile # and Teams phone # are the same. Hope this helps!
Also found this in our docs: SIM-enabled phone number calling with Teams. Users can make and receive calls from their smartphone’s native dialer or Teams endpoints using a single business owned SIM-enabled mobile number. When users make an outbound call from their Smartphone’s native dialer or any Teams endpoint, they can show either their mobile or a company service number. Incoming calls ring the smartphone native dialer and simultaneously ring active Teams clients. learn.microsoft.com/en-us/microsoftteams/operator-connect-mobile-plan
For questions about this video, join our free Community here: groups.google.com/g/collaborationsimplified
Your question may have already been answered or you can start a new conversation to ask our experts.
Good news on the BYOD question I wasn’t sure about in the video.
We do support BYOD out of the box.
i.e. If you would like to use your own personal mobile device with a company paid SIM/wireless calling plan , Teams Phone Mobile will work just fine (caveat: the personal device must support the business mobile carrier SIM)
Hi Shervin! I've just started trying to roll Teams Phone Mobile out to our users and I'm running into issues which I think might be related to the First-run user experience you mention at 8:38. We have two Galaxy S21s running successfully that both prompted for this info after enabling the feature in Verizon's portal and they're working great! On the other hand, I've tried to enable a Pixel 2, Pixel 7 and now an iPhone 11 and 14, these phones did not prompt the user to confirm the device phone number. We've end up with weird issues like both dialers showing up for incoming calls on the Pixels and incoming calls on iPhones give a "call cannot be completed" message when the user tried to answer and the caller goes to VM. Both Pixels and iPhones also seem to only show the old call "Join" menu rather than the new uplift message in the Teams app.
It really seems like the app just isn't aware that the feature is enabled yet and we're not sure how to trigger that first run experience. Any thoughts on how we might do that?
Hi there, thanks for sharing this with me! Could you please send me a message on LinkedIn? I’d like to share this with the Microsoft Product Manager, for her perspective. Thank you.
Hi Sherman quick question in relation to this feature:
Ability to show a mobile number or company’s advertised number as outbound caller ID when making outbound calls from the smartphone’s native dialer or any Teams endpoint.
can this be broken down to individual DDIs? or just the base office number.
A customer of mine wants all their DDIs to be presented each time they call out and ability to answer the calls on those specific mobiles when they receive calls on the DDIs, because they have around 5000 mobiles makes it fairly important ask thank you
Hi there, absolutely! That’s actually the default behavior. When you call from your mobile, your mobile # shows up as caller ID for the recipient. Nice thing about this is that your mobile # and Teams phone # are the same. Hope this helps!
Also found this in our docs:
SIM-enabled phone number calling with Teams. Users can make and receive calls from their smartphone’s native dialer or Teams endpoints using a single business owned SIM-enabled mobile number. When users make an outbound call from their Smartphone’s native dialer or any Teams endpoint, they can show either their mobile or a company service number. Incoming calls ring the smartphone native dialer and simultaneously ring active Teams clients.
learn.microsoft.com/en-us/microsoftteams/operator-connect-mobile-plan