Troubleshooting: Why the Nutri Ninja® Auto-iQ™ won’t start
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- Опубліковано 24 сер 2015
- Troubleshooting to help you optimize the use of your Nutri Ninja Auto-iQ blender.
Learn more at www.ninjakitchen.com.
Find recipes at www.ninjakitchen.com/recipes.
THIS ISN'T REAL TROUBLESHOOTING SMH
So my nutra ninja just has a "- -" and doesn't do anything... the light turns off after a while and when I push the button the double dashes come back on, yet nothing happens....
Did u find a solution? Mine is having the same problem
We are sorry to hear about this issue, Luiz. To aid you please call us at 1-800-365-0135. We are open Monday through Friday 9:00AM to 9:00PM ET, and Saturday 9:00AM to 6:00PM ET.
@@Azvd1 pretty sure parents threw it out or something when renovating... oh well.
@@EPNutriNinja pretty sure parents threw it out or something when renovating... oh well.
We're sorry to hear the blender was disposed of. Please let us know if you have any other questions or concerns. We're happy to help.
Immediate result.. I could not lock my Ninja in place after 8 months... video showed that the handle has to be to the front. Did this and it worked! Thankyou CM, Victoria, AUSTRALIA
No power! Worked for 3 days! Such a quality product!
+BH Hi, we are terribly sorry to hear that your unit has stopped working. We would love to be able to assist you with this. When you will have a moment, we invite you to give us a call directly so we can do the proper troubleshooting and understand what happen. You will find our contact information below. We look forward on assisting you. Thank you
Ninja Customer Service:
866-826-6941
Monday-Friday, 8am-10pm EST
Saturday-Sunday, 9am-6pm EST
Good to see you in New Mexico. I used to live in Cuba NM. Loved it.
What I have not seen on ANY of these ninja videos is THE FOUR TABS ON THE CUPS WEAR OUT REAL, REAL FAST! Once the tabs are worn, the ninja will no longer work unless you hold the top of the cup in a tight clockwise direction or it will either fail to start or stop after a few moments. A set of cups is around $30.00 and to replace them ever few months is expensive. Also this dizzy dame is less than helpful, you get more info from reading the directions or asking your kid!
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REPLY
I have same problem. The tabs on the base are clearly worn down. They in turn wear down the cup tabs. The tabs on the base appear to be removable and replaceable. Does anyone know if Ninja sells replacement ones? Thank you.
I have same issue wer r these tabs located please advice
Seriously !!?? I just bought the nutri ninja today and it will not turn on no matter what. Are you seriously blaming your faulty product on people not plugging it in.
+Cc We're deeply sorry to hear that your Nutri Ninja is not working and would love to assist. If you didn't already, please give us a call at 877-646-5288 M-F 8am-10pm|Sat-Sun 9am-6pm ET. Thanks!
Same exact thing happened to me!!
+Ellie Patrikios Hi Ellie, are you still having issues with your Nutri Ninja? If so, please don't hesitate to contact us via phone at: 877-646-5288 M-F 8am-10pm|Sat-Sun 9am-6pm ET. Or send us a private message via Facebook facebook.com/nutrininjakitchen, with additional details of your experience. We'd love to assist!
+Nutri Ninja I purchased the nutri ninja bl 480 today and it absolutely will not turn on. I don't know what the issue is. I looked through the manual and still no luck. My mom is beyond furious right now.
I used ice in my blender and there was liquid in as well and now it won't work. I though lt it was supposed to be able to blend ice. The numbers work but the blender doesn't and I'm past my 1 year warranty since you all don't allow the 2 year warranty if not bought from you.
Worked for me! The “pouring” part of the blender should be lined up with the lid.
Mine wont even power on. What gives? Yes its plugged in to a working outlet
Mine will do everything but says “Err” when I try to use the blend or ultra blend modes??
Same here
Same for me.
Fixed mine after a quick inspection of the lock in area. Mine would click, but the light would still blink and it wouldn't turn on. All I had to do was clean out all of the gunk that had built up from spillage that was keeping it from locking in the whole way.
I got it... Plug it. In and turn button on. Thanks so much!
That's awesome! We're so happy to hear this troubleshooting guide could be of help to you!
I have nutri ninja, I have noticed that the blade is not rotating smoothly even with hand rotation as before. Can u help me plz
Reakky? I watch this video bc its a troubleshoot, and this lady is taking how to turn in on?
Hi G. Gonzalez, we are sorry to hear that you are having this issue. Due to the lack of Private Messaging functions on UA-cam, please contact us by phone at: 1-877-646-5288. Our representatives are available Monday to Friday, 8:00 am - 10:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST. By email at: cservices@sharkninja.com, or any of our Social media networks, in order to protect your private information from being posted publicly.
Thank you for your understanding.
Cynthia
Same here, mine broke down because I left it plugged in, might have overheated even tho I’m not using it. But this video is just telling us how not to be stupid. 😂
Mine recently started shutting off halfway through the smoothie cycle. No idea why, unless it's overloaded, or vibrated out of position. It's never been an issue until the last week or so. Usually it goes 55 seconds, now 25 and it completes.
Blended nicely yesterday. Put it on to make a smoothie. No display on and nothing working on it. Not happy
Hello, Flaminghell, Thank you for taking the time to reach out to Ninja®, We are sorry to hear that your unit is not working properly. In order for us to better assist you, please give us a call to our customer service number at 866-826-6941 from Monday to Friday from 9:00 a.m.to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET - Joe
I will never buy another Ninja
my last two weeks
omg thank you!
Thank you Ninja Service person! I was about to throw my unit in the trash and buy a new one when I thought I should contact service department and see if there was something more to do that I hadn't already done. Well there was, he had me put it back together and make sure it was lined up correctly. I felt at the time I had it right but apparently I did not. NOW it works! Saved me from throwing it away! Thanks.
+Dorothy Merris We are so happy to hear that our Ninja Customer Service was able to prevent you from throwing your unit! This is exactly the reason why we always suggest to contact us before doing anything. We do stand behind the quality of ours products and especially our Customer Service team! We really appreciate the great feedback. Thank you!
My red button is blinking when I have the single serve cup on. I have no idea what to do to trouble shoot it
i have had 6 of these, and every last one of them fails within a month or two except the one i got today, which didn't work out of the box. every time i had insurance so i got it replaced, no problem. My question is, why is this company selling a faulty device like this?????
Purchased yesterday with high hope But timer lights are blinking double digit .Its not working at all
Same exact thing happened to me!!
Thank you so much this helped right away! 👍🏾🤗
Thanks!!!
hi, I have a ninja foodie 3 in 1 BN800EU.
I was doing a banana smoothie and the glass got stocked, not sure what I can do to remove it.
Please help!!!
Hi, Natalia! We're sorry to hear about your Ninja. We see your model number is a Europe model, so we'd recommend reaching out to our Europe team for further assistance. We've attached the link below, please select your country, and the contact us option will be in the top right-hand corner of the page!
spr.ly/6055uuQm5
the lock in the handle of big container is causing a problem with the blinking power button. There is a mechanism in the handle of the big container..there is a metal pin that pushes down into the plastic handle..then this pushes another plastic button down in the handle...this is causing my problem. Everything is locked down & I'm still getting the red blinking power button.
+ Easy Company Hi, we are sorry to hear about your experience with the 72oz pitcher. Usually when the lid is not locked correctly on the pitcher, the unit will flash to indicate that but we would need to ask you a few questions to determine whats going on exactly. We invite you to contact us directly so we can assist you with this. We look forward to your call. Thank you
Customer Service department: 866-826-6941
Monday-Friday, 8am-10pm EST
Saturday-Sunday, 9am-6pm EST
it's fixed..it was dirty
@@EPNutriNinja I am having this issue. Unlike some customers here, cleaning did not help. Everything is locked/clicked in place as indicated. It is thoroughly clean and still I'm getting the blinking red power light.
This blender does not work and has not worked since purchased, the power is on, the time is 0. If I push the pulse button nothing happens, the extract, smoothie and auto IQ boost light is also on, nothing happens. Any suggestions?
had my Ninja a month and it won't turn on. what a rip off
+Gail H Hi there, we do apologize for the issue you are experiencing with your unit. Did you contact our customer service yet? If not, we invite you to do so. We definitively wish to assist you with your unit. You will find our contact information below: Ninja 1-877-646-5288 Monday-Friday, 8am-10pm EST Saturday-Sunday, 9am-6pm EST
I've had my Nutri Ninja Auto IQ for years. All of a sudden the "BLEND" and "ULTRA BLEND" functions aren't working, I get "Err" when I press these buttons. Why is this happening? All other buttons work fine.
I'm having the same problem and can not find an answer for this anywhere. Hopefully, someone sees your comment and helps us out.
Starts at 0:24
I have the BL493 model and it will not start either. I plug it in and all the lights come on but when I press the button to start it nothing happens. I have unplugged it and waited as the manual says to do but have the same results.
Any chance you ever got yours working? I’m having the same issue and don’t know what to do!
@@kategroh1035 I did not. I tried replacing the capacitor with no success so I just disposed of it.
This is a piece of junk. I have attempted everything and the timer goes on and will down to 0 but it does not blend, puree or do anything. I will contact NINJA CS and see what they have to say, my guess is nothing. I think my alternative will be to put it in the garbage where it belongs. Most disappointing.
We're very sorry to hear about your experience, Mark. To best assist you with this, please reach out to our phone support (800-365-0135) or chat team (spr.ly/6052PS7Du, click the green chat button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.
O my lord thank you for that i got one used one day and second day try to use and it was not working so i was like what happen it got broke or what now i know.
the machine wont start. The power button just flashes red and will not start the blend or even turn to blue irrespective of what we do.
I just got the ninja pro with auto IQ and it's registering the pitcher as the food processor and doesn't even register the blending cup. Everything's assembled and locked in. Was like this out of the box.
We're sorry to hear your experience, Rebekah. Please reach out to our Customer Care at 1-866-826-6941 Mon - Fri 9am - 9pm ET | Sat. 9am - 6pm ET or you can go to spr.ly/6058KLUdA, and then click the green Chat button in the bottom right corner, during business hours.
The frozen drinks/smoothie section of mt ninja is giving me an error
+Lexy Oesterwind We are sorry to hear that you are experiencing issues with your Ninja unit. In order to better assist you, we invite you to contact us directly so we can do some troubleshooting steps with you over the phone. You will find our contact information below. Thank you
Customer Service:
866-826-6941
Monday-Friday, 8am-10pm EST
Saturday-Sunday, 9am-6pm EST
Yes this is my issue
My blender is stuck to the base and I can't get it off. Any suggestions?
We're so sorry to hear that your blender is stuck on the base, Joanna! To better assist you, please private message your
- model number
- serial number
- 4 digit date code spr.ly/60543Zup0
- date of purchase
- where it was purchased
- phone number
- email address
My containers won’t lock on the base
You Forgot to add the arrows on the lid and bowl need to line up
Thumbs down. We are not kids. My nutri ninja auto IQ lights wont even come on. Nothing to do with handles, or a faulty outlet
+cire155 We're sorry to hear about this! If you didn't already, please contact us at: 877-646-5288 Mon-Fri 8 am-10 pm ET | Sat- Sun 9 am-6 pm ET. If you prefer, you may contact us via Facebook as well: facebook.com/nutrininjakitchen. Thanks!
@Zeeqtee Prn my lights too won't come on withe blender but withe the processes is I don't know why
the information is to basic...
still blinking
+CRXPhil Hi there, we are sorry to hear that you are still experiencing this issue after going through the troubleshooting steps, we invite you to contact our customer service department at: 1-877-646-5288 We are open from Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm EST. We will gladly assist you with this. Thank you
Your machine is garbage. Because of a safety feature it wont even turn undue to the blinking light. The motor and blender are connected. Thank god I got this as a gift and didnt waste any money on it.
Plug the blender in! This bih
bad quality
the vessel can not be fastened
I have to hold my hand while it is blending
Hi 9medix, we apologize for any issues you may be experiencing with your Ninja®. We'd be more than happy to assist you with your blender, please contact us by phone at: 866-826-6941. We are open Monday to Friday, 9AM to 9PM ET as well as Saturday, 9AM to 6PM ET. Please have the unit on hand when calling. We look forward to hearing from you soon.
Thank you,
Andrew
please,give me mail address for to send a description of my bad experience
Hi 9medix, we are sorry to hear that you had a bad experience. You can certainly email us at cservices@sharkninja.com or you can go to our Nutri Ninja Facebook page and click message on the top as we would be happy to help.
Thank you.
Angela
Your officials have given me this email for help, no one answered me. Please help me because the device is in malfunction
internationalmarketsupport@sharkninja.com
We do apologize for any delays on this, 9medix. It can approximately 3 to 5 business days to receive a reply from our International Market Support.
James
Piece of garbage, small and compact for the occasional smoothie, but doesn't last. Just got off the phone with CS. They want 71.00 plus shipping for a new base. I'll stick with my vitamix-
had my ninja for a week now the auto iq won't operate checked alignments and locking tabs all seems fine.................1 WEEK OLD 😡
l
This is useless!!! What do you do so you don't have to hold the blender twisted in just so the lights go on?????
You think people are stupid or what?!? Make videos about REAL PROBLEMS!!!
Duh, what if this doesn't work... have a video for that. ? Then if not you're not really doing your job in this vudeo
Hello Mar. We are sorry to hear that you are still experiencing an issue after watching this video. To best assist you with this, we ask that you reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Do not buy this product, bad quality, and customer support is crisp
Hi 9medix, we apologize for the issues you are experiencing with your Ninja® and with the service you have received so far. We've replied to your previous message on March 5 asking you to contact us through private message on Facebook or Twitter with your email address as well as your first and last name, did you have a chance to send the message?
Thanks,
Andrew
I'm very disappointed with your behavior.I did not give answer????Please,help me.Your device is wrong
Hi 9medix, we are sorry to hear that you've not yet heard back from our International team. We'd like to look into this further with you, to do so would you please send us a private message through our Facebook page (business.facebook.com/nutr...) or Twitter page (twitter.com/nutrininja?lang=en). In your message please let us know the email address you used to contact us, your phone number, and your first and last name. We appreciate your cooperation.
Totally unhelpful video
Thank you for reaching out to Ninja, Edith. We are terribly sorry your blender won't start and you found this troubleshooting video unhelpful. To better assist you please pm your
Phone number:
Address:
Email Address:
Model number:
Serial number:
Date code (4 digits)
Retailer name:
Date of purchase:
We look forward to hearing from you!
This is not a good brand. Poor manufacturing and quality control processes. These systems are very faulty. Mine stopped working during the 2nd time I used it.
We're so sorry to hear your product stopped working, and you feel this way, Juan! We are more than happy to help you. For assistance with your product, please call our customer support at 1-800-365-0135. We're open Monday to Friday, 9:00am to 9:00pm ET, as well as Saturday from 9:00am to 6:00pm ET. Please have your model with you, so we can go through some steps for warranty purposes.
Useless !! Not helpful at ALLLL for troubleshooting !!
Hello Money. We are sorry to hear that you are having issues with your blender. To aid you regarding this please contact us via live chat at spr.ly/60533rIeL, or by calling us at 1-800-365-0135. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
Oh ⏰ it bestie
Terrible
Plug the blender in! This bih