This is a great question, Celeste. You can determine if your collar is performing as it should by following the testing steps on page 8 of your manual. If you have any difficulty with those steps, or any questions after performing them, please contact us. Our number is 1-800-732-0144, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
Hello, thank you so much for reaching out to us. Yes, the collar comes at a long length to so it can be cut to size for your dog. We would suggest leaving a bit of extra length just in case for growth or weight gain.
How do you know if the device just isn’t working
This is a great question, Celeste. You can determine if your collar is performing as it should by following the testing steps on page 8 of your manual.
If you have any difficulty with those steps, or any questions after performing them, please contact us. Our number is 1-800-732-0144, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
Why is the collar excessively long? Are we supposed to cut it?
Hello, thank you so much for reaching out to us.
Yes, the collar comes at a long length to so it can be cut to size for your dog. We would suggest leaving a bit of extra length just in case for growth or weight gain.