But the airline is still the same old Air India. Nothing has changed and no comparison to Emirates, Qatar Airways, Etihad etc. Nothing will change much in our lifetime
@@Nightwing22k for a turnaround to occur the Indian mindset of the management, staff and passengers has to change. This is required if Air India wishes to be a global brand name. If not being a Desi Airline is fine for the majority of Desi travellers as most wipe their curry stained hands to the cushion seats on the aircraft. Desi passenger lack civic sense.
Very good interview. I'm flying Air India to India on my next trip so will be interested to see how they compare to my past experience and particularly Vistara. Very pleased to hear they won't merge the brands until Air India is at Vistara's level.
AIRINDIA; Should be like SINGAPORE AIRLINEs In terms of overall quality; 2/ Crew/Staff; need to be trained by special Airforce .. 3/ Maintainance by TATA Aero engineering. 4/Feed back; by every client/passengers and to be addressed. 5/ Be the best in every area.. 6/Need to see AIR INDIA on Global Skies flying into all of 200 nations..
1/Set up; Code sharing if needed. TIE UP. 2/UNIFORMS ; SHOULD BE STRIKING; DECENT; OUTSTANDING APPEAL..GREAT ATTITUDE; CONFIDENCE AND LOOK SMART PRESENTABLE.
Current state of Air India is terrible, a friend took Chicago to Delhi flight and was shocked to see the condition of the seats, aircraft with all the wear and tear evident. If this is for an International flight, cant even think how worse it is for domestic. Hope their vision to change this reflects soon with newer planes delivering soon.
Air India Is coming up good . But they need to be competitive. Especially, the ones like Emirates, Singapore Airlines, Japan Airlines, and other European airlines, are offering flights, for example , from Bangalore to San Francisco. Premium economy if you compare direct flights of Air India, with other one stop flights, with lesser duration, are much cheaper!
It was a good thing that Air India and Indian Airlines were merged some years ago. So in a single privatisation exercise the government privatised both of them. Excellent. One question though. When will we have a foreigner as chairman of the Railway Board ?????
I am a frequent flier to sfo i use only singapore airlines or virgin atlantic i travel by business class from Bangalore. In the month of july some one told me to take air india. I tried .it was a rude shock. Only wider seat in business class i have paid rs 396000 rs round trip . No flat bed type 16hrs journey tiredsum. I could not sleep in sitting position. Food no choice . Toilets were chocked. . Very bitter experience. Baggage clearance was horrible, flight delayed by an hour. In quite contrast in very next fortnight i travelled by JAL Business class paid rs 268000 for business class round trip. Very excellent fully flat bed good food . Pre orderered my choice. Air india serves food according to their choice no pre order choice. I never travel by airindia which is meant for north Indians only. Horrible service.
the air fare of flights in india is very high if you compare south east asia from bangkok to hongkong in INR 1200 middle east abu dhabi to europe in INR 5000 and in india for delhi amritsar i paid 7000 one way. this way it not goona work.
Look man, it's quiet simple, supply and demand, competition, etc.. plays a role in it. In India, the dominant airlines are Indigo and Air India. And when you compare this scenario with European, Middle East, and many other markets, you will notice that there is a heavy competition for the routes you mentioned, hence low price. However, there are chances that this might change.
New airplane will make the real difference. As of now I find it expensive to fly from Toronto to Mumbai in Air India old plane. Direct flight from Toronto to Mumbai will also make huge impact in this route as I would not prefer going to Delhi and then take a Domestic connecting flight where I have an option of taking Emirates and change my connecting flight in Dubai. Air India should also fly A380 which is a better flight in terms of comfort. Hope for the best Air India.
Yes , totally agree..I also prefer to fly to Middle East and then to Kochi, I would fly to Bangalore if they start direct ones, (I dont think Kochi will ever have direct flights), but not to Delhi, since it takes close to 3 hr flight to Kochi, and flight from ME takes 4 hr..
Vishnu som consistently refers to 777-9, I believe he is referring to either 787-9 or 777-300. Not being an expert in aviation, he mixed up the models.
Air India- present management worst - very slow in their progression even in buying new aircraft - 2 years back I read they ordered for 450 fleets - then such media hipe vanished - something wrong with AirIndia & Air India express & the indian civil aviation should bring lot of changes in different new airlines to the country
AIR INDIA ; SHOULD FLY INTO EACH AND EVERY Big and the smallest nations; and make presence felt; be it ; Business; Tourism; pleasure; Indians are flying into every nation; so let them be happy and proud; but they need to be disciplined with DISCLIMER; to use and keep the aircraft clean; especially the toilets; dry/clean The passage/corridor should be free to walk through... 3/Hauling the Carry on bag above; 4/Not try to RUSH pushing other But in sequence ROW by Row. Total discipline/training needed. 5/Frequest litter often so while vacating the aircraft the aircraft should be SPIC and Span.clean. smell Good; EDUCTE THE PEOPLE. STRICTLY. Address the Comments..
Quite doubtfull if Tatas can do their magic with Air India. The livery tail design is not the greatest atleast seeing in the video. I still dont think India understand customer service especially when it comes to how to make a customer feel the warmth and the upper tiers feel luxury. This is tangible in many sectors because there are only a few who get it.
We had huge expectations from Air India after TATA took ownership. But what do we get???? Broken armrests???? Seat Screen not working???? Really bad food quality???? Staff disrespecting passengers??? I’m willing to pay more to Qatar Airways/Emirates in return of good service, rather than Air India with bad service. I’m not gonna blame TATA for this because my experience in Vistara was really good.
Hate the livery ..ham brained work of an intern who woke up the day of the grand reveal and put it all together in the back seat of a cab. Could have looked at ITA airways l, American Airlines, and Etihad as inspiration of something classynand subtle...this new Air India livery is anything but classy. Going white for 90% of the aircraft is not a change...infact the Vistas concept is so disconnected from the Centaur and Swan which was so central to the design. The Air India font also looks like someone designed it in playschool
Look dear, I know it's not easy to adapt to dynamic changing environment, but for your kind information Air India is a member of Star Alliance. Air India team are doing their best to make it more modern and international, so why don't we appreciate their efforts? I can agree that livery is not eye catching, but hey! It's kind of unique. Thanks
Air India didn’t offer me any reimbursement for damaging my items due to mishandling of my bag. I even wrote to this Wilson guy. Nothing happened. All talk no walk.
Air India will never change no matter what Campbell is doing is waste of time , it's the mentality of the Indian people and the people who work for Air India . Air India is the worst airline in the world and the customer service the inflight service is the worst in the world. No matter what i will never ever fly with Air India , they destroyed themselves good luck.
Why virgin Air lines always Full from London to Delhi even food served is rubbish. Air india is not better' than virgin. If u ask my opinion both Air lines are good for nothing tickets are very expensive . We needs Air lines who can flying 5 times a week and food must be good quality. ❤❤❤❤❤❤
staff; air hostess ; should w wear their GOLDEN NAME PLATE ON THEIR bust ; WHY? SO THE PASSENGER CAN ; GOIVE FEED BACK AND SERVICE good; bad; ugly; recommendation; Hospitality etc. to improve;Progress. they all should have Contd; education programs.
Before dreaming about Dubai hub - first learn to fly normal domestic and international flights. Flown 5 times and all five have been disappointing experiences , worse than it was before Tata’s took over , except for hype ( which they are good at ) , if they spend time running an airline it will hel the customers
So Hindus admitting Muslims are successful in Dubai with Emirates airlines and are trying to copy them. Will this guy be thrown in prison by Indian govt for saying that?
TATAS; the best Brand one can Rely and sleep in peace of their Foundation; vision Goal quality; Professionalism. thought Concept; Think of others first. not just MONEY but thought of humanitarian; Helping the POOR. Important QUALITIES; WE LOVE THE TTAS; and we are confident that Our AIRINDIA flying high on Global Skies; In all 200 nations; THE BEST AIRLINES of the world. AND ONLY TATAS/AIRINDIA.H
New India only speaks reads and write english as the Air India in hindi is gone from the flights ...which i think is not fare with people of india and shamful
Mr. Wilson ; was a good choice.
He is class apart.
competant and dynamic; capable.
But the airline is still the same old Air India. Nothing has changed and no comparison to Emirates, Qatar Airways, Etihad etc.
Nothing will change much in our lifetime
@@surpotel8016you cannot expect a turnaround within a year. It's a gradual process. Wait till 2025 and you'll see the real difference.
@@Nightwing22k for a turnaround to occur the Indian mindset of the management, staff and passengers has to change. This is required if Air India wishes to be a global brand name. If not being a Desi Airline is fine for the majority of Desi travellers as most wipe their curry stained hands to the cushion seats on the aircraft. Desi passenger lack civic sense.
@surpotel8016 absolutely right... we have been taking about it for a long!!
Changing culture and change management takes a long time. Campbell is doing well thus far.
It’s a herculean job. One thing is that the last few times we traveled, flights were on time. Crew were very courteous and helpful. All the best!
Very good interview. I'm flying Air India to India on my next trip so will be interested to see how they compare to my past experience and particularly Vistara. Very pleased to hear they won't merge the brands until Air India is at Vistara's level.
AIRINDIA;
Should be like SINGAPORE AIRLINEs In terms of overall quality;
2/ Crew/Staff;
need to be trained by special Airforce ..
3/ Maintainance by TATA Aero engineering.
4/Feed back; by every client/passengers and to be addressed.
5/ Be the best in every area..
6/Need to see AIR INDIA on Global Skies flying into
all of 200 nations..
1/Set up;
Code sharing if needed. TIE UP.
2/UNIFORMS ; SHOULD BE STRIKING;
DECENT; OUTSTANDING APPEAL..GREAT ATTITUDE; CONFIDENCE AND LOOK SMART
PRESENTABLE.
We need atleast 3 hubs for our size eg: Delhi, Mumbai, Bangalore
Current state of Air India is terrible, a friend took Chicago to Delhi flight and was shocked to see the condition of the seats, aircraft with all the wear and tear evident. If this is for an International flight, cant even think how worse it is for domestic. Hope their vision to change this reflects soon with newer planes delivering soon.
India is flying high🇮🇳🇮🇳🇮🇳
Good interview candid views by the CEO. Vishu Som must curtail usage of the word “ etc etc etc”.
It's not a big deal though and I can guarantee that Vishnu is a far better orator than you are or will ever be.
Air India Is coming up good . But they need to be competitive. Especially, the ones like Emirates, Singapore Airlines, Japan Airlines, and other European airlines, are offering flights, for example , from Bangalore to San Francisco. Premium economy if you compare direct flights of Air India, with other one stop flights, with lesser duration, are much cheaper!
Very informative
The new logo and livery is horrendous. Air India should ask the design agency for a refund.
NEW BOMBAY/VASHI AIRPORT IS NAMED
AS ;
JRD INTERNATIONAL
GREAT TRIBUTE
It was a good thing that Air India and Indian Airlines were merged some years ago. So in a single privatisation exercise the government privatised both of them. Excellent. One question though. When will we have a foreigner as chairman of the Railway Board ?????
Will there be a direct flight to nz?
It’s really amazing to see that air India is coming with huge plan before 2025 . Congratulations team AIR INDAI ..
I am a frequent flier to sfo i use only singapore airlines or virgin atlantic i travel by business class from Bangalore. In the month of july some one told me to take air india. I tried .it was a rude shock. Only wider seat in business class i have paid rs 396000 rs round trip . No flat bed type 16hrs journey tiredsum. I could not sleep in sitting position. Food no choice . Toilets were chocked. . Very bitter experience. Baggage clearance was horrible, flight delayed by an hour. In quite contrast in very next fortnight i travelled by JAL Business class paid rs 268000 for business class round trip. Very excellent fully flat bed good food . Pre orderered my choice. Air india serves food according to their choice no pre order choice. I never travel by airindia which is meant for north Indians only. Horrible service.
Quality of ground staff movement and time punctuality and communication is???. When compare to private airlines, feeling ownership is???
the air fare of flights in india is very high if you compare south east asia from bangkok to hongkong in INR 1200 middle east abu dhabi to europe in INR 5000 and in india for delhi amritsar i paid 7000 one way. this way it not goona work.
😮 😮j😮😮😅 n 😮 😮nj😮,😮😅😮😮😮j😮c😮😮😮😮cjx😮 😅😮😅 x😮😮 x😮😮x❤nn😮😮😮 🎉😮😮bdjdds.xc 😮😮I 😮😮 x 😅 v 😊
Look man, it's quiet simple, supply and demand, competition, etc.. plays a role in it. In India, the dominant airlines are Indigo and Air India. And when you compare this scenario with European, Middle East, and many other markets, you will notice that there is a heavy competition for the routes you mentioned, hence low price. However, there are chances that this might change.
Please give High priority for reorient all ground crews and air line staff for better customer service . Thanks
Sir please a daily non stop flight from London-hyd/blr and return please
Incredible
It does not take more than a week to renovate one airlines JFK- Delhi flights speacially …. People are calling Air Indian airlines are filthy broken.
New airplane will make the real difference. As of now I find it expensive to fly from Toronto to Mumbai in Air India old plane. Direct flight from Toronto to Mumbai will also make huge impact in this route as I would not prefer going to Delhi and then take a Domestic connecting flight where I have an option of taking Emirates and change my connecting flight in Dubai. Air India should also fly A380 which is a better flight in terms of comfort. Hope for the best Air India.
Yes , totally agree..I also prefer to fly to Middle East and then to Kochi, I would fly to Bangalore if they start direct ones, (I dont think Kochi will ever have direct flights), but not to Delhi, since it takes close to 3 hr flight to Kochi, and flight from ME takes 4 hr..
God speed air india... im sure future will be as planned...
Air India was once the company that inspired Singapore Airlines
We need Japanese guys on our railway board hahaha
Vishnu som consistently refers to 777-9, I believe he is referring to either 787-9 or 777-300. Not being an expert in aviation, he mixed up the models.
Air India- present management worst - very slow in their progression even in buying new aircraft - 2 years back I read they ordered for 450 fleets - then such media hipe vanished - something wrong with AirIndia & Air India express & the indian civil aviation should bring lot of changes in different new airlines to the country
Worst airline ever...Flight cancelation, reschedule, unresponsive crew and airport staff...overall bad attitude and experience.
❤
That livery looks horrendous imo
AIR INDIA ;
SHOULD FLY INTO EACH AND EVERY Big and the smallest nations;
and make presence felt;
be it ;
Business; Tourism; pleasure;
Indians are flying into every nation;
so let them be happy and proud;
but they need to be disciplined with DISCLIMER;
to use and keep the aircraft clean;
especially the toilets; dry/clean
The passage/corridor should be free to walk through...
3/Hauling the Carry on bag above;
4/Not try to RUSH pushing other
But in sequence ROW by Row. Total discipline/training needed.
5/Frequest litter often so while vacating the aircraft the aircraft should be SPIC and Span.clean.
smell Good;
EDUCTE THE PEOPLE. STRICTLY.
Address the Comments..
Quite doubtfull if Tatas can do their magic with Air India. The livery tail design is not the greatest atleast seeing in the video. I still dont think India understand customer service especially when it comes to how to make a customer feel the warmth and the upper tiers feel luxury. This is tangible in many sectors because there are only a few who get it.
The livery is good but It could have been much better.
We had huge expectations from Air India after TATA took ownership. But what do we get????
Broken armrests???? Seat Screen not working???? Really bad food quality???? Staff disrespecting passengers??? I’m willing to pay more to Qatar Airways/Emirates in return of good service, rather than Air India with bad service.
I’m not gonna blame TATA for this because my experience in Vistara was really good.
India has a strong and bery unique culture - why "bland" it down to a generic "international" style? Shameful
Can Air India fly to AKL
We are sure, in the year 2026 Air India will be very much in the map. With Tata there is no doubt.
Horrible experience - Air India has a Long way to go. The Air crafts are so bad and the ground staff are pathetic
Air India needs to get rid of all those Aunties working as Air Hostesses in order to compete with Emirates, Qatar Airways, Etihad, etc
In Tata we trust
It is not maharaaja service it is a curse and punishment for pax who prefer Air india.
Hate the livery ..ham brained work of an intern who woke up the day of the grand reveal and put it all together in the back seat of a cab. Could have looked at ITA airways l, American Airlines, and Etihad as inspiration of something classynand subtle...this new Air India livery is anything but classy. Going white for 90% of the aircraft is not a change...infact the Vistas concept is so disconnected from the Centaur and Swan which was so central to the design. The Air India font also looks like someone designed it in playschool
Look dear, I know it's not easy to adapt to dynamic changing environment, but for your kind information Air India is a member of Star Alliance. Air India team are doing their best to make it more modern and international, so why don't we appreciate their efforts? I can agree that livery is not eye catching, but hey! It's kind of unique.
Thanks
Wilson is great but the new livery is horrible
Air India didn’t offer me any reimbursement for damaging my items due to mishandling of my bag. I even wrote to this Wilson guy. Nothing happened. All talk no walk.
Poorly maintained international vessels ( 777-300 ER), services and food !
They should have kept the hindi writing on one side
why? hindi is not our national language
Airindia can never recover it had gone beyond paathaal.
Air India will never change no matter what Campbell is doing is waste of time , it's the mentality of the Indian people and the people who work for Air India . Air India is the worst airline in the world and the customer service the inflight service is the worst in the world.
No matter what i will never ever fly with Air India , they destroyed themselves good luck.
Why virgin Air lines always Full from London to Delhi even food served is rubbish. Air india is not better' than virgin. If u ask my opinion both Air lines are good for nothing tickets are very expensive . We needs Air lines who can flying 5 times a week and food must be good quality. ❤❤❤❤❤❤
staff; air hostess ; should w wear their GOLDEN NAME PLATE ON THEIR bust ;
WHY?
SO THE PASSENGER CAN ;
GOIVE FEED BACK AND SERVICE
good; bad; ugly;
recommendation; Hospitality etc.
to improve;Progress.
they all should have Contd; education programs.
First rectify the peeing problem in ur airline
Fix your infotainment systems in your flights before giving such a interview on media.. had a horrible experience travelling with Air India..
Well, Mr. Campbell did mention they will develop infotainment system.
It’s fixed in USA route as new aircraft introduced. Waiting for UK plane
Vistara is not good at all.....
I am tot main
Transformation from filthy to filthier?
Before dreaming about Dubai hub - first learn to fly normal domestic and international flights. Flown 5 times and all five have been disappointing experiences , worse than it was before Tata’s took over , except for hype ( which they are good at ) , if they spend time running an airline it will hel the customers
So Hindus admitting Muslims are successful in Dubai with Emirates airlines and are trying to copy them. Will this guy be thrown in prison by Indian govt for saying that?
The Logo is to be changed, its not befitting the aircraft, looks very old fashioned, outmoded.& non impressive.
TATAS;
the best Brand one can Rely and sleep in peace of their Foundation;
vision
Goal
quality;
Professionalism.
thought
Concept;
Think of others first.
not just MONEY
but thought of humanitarian;
Helping the POOR.
Important QUALITIES;
WE LOVE THE TTAS;
and we are confident that Our
AIRINDIA flying high on Global Skies;
In all 200 nations;
THE BEST AIRLINES of the world.
AND ONLY TATAS/AIRINDIA.H
New India only speaks reads and write english as the Air India in hindi is gone from the flights ...which i think is not fare with people of india and shamful