How to Setup Email Relay In Salesforce with Google
Вставка
- Опубліковано 9 лип 2024
- This video explains
1. What is email relay?
2. Why do we need email relay?
3. How to setup email relay in Salesforce and Google?
4. Demo.
Salesforce IP address link: help.salesforce.com/s/article...
Email Relay docs: help.salesforce.com/s/article...
00:00 - Intro
00:16 - Topics
00:40 - What is email relay
01:52 - Why you need to implement?
04:46 - Email relay setup
06:48 - Google Setup
09:59 - Demo - Наука та технологія
Thank you! Great guide!
Glad it was helpful!
Hello! I have a question. Is it possible to use Relay to forward the email sent to the user to the admin google account?
Thanks for the question l. Yes it should be possible to setup forwarding rule in SMTP. You can also add BCC to google admin for all emails in Salesforce itself.( suggest to check privacy policy though).
Hi..Easy and informative video, I have one question, like Google, are there any specific setting needs to be changed in Outlook for Email Relay? Thanks.
Thanks for watching. Yes, Outlook for Email Relay is a bit complicated. It is similar process but Outlook (Exchange) requires you to setup Mail Flow connector. Depending on how complicated and governed exchange configuration is, it could be challenging. MS Exchange is also a shared tenant and thus requires this configuration. Hope this answers your question.
My question is, when we generate and update DKIM Key, after that, for inbox deliverability, is the reputation of Salesforce IPs used, or is it based on the reputation of the domain and sender ID? After adding DKIM, does the impact of email sending activity come on the domain and sender ID reputation, or does it affect Salesforce IPs? In my opinion, getting DKIM approved and sending emails does make a difference to our domain and sender ID reputation. If you have clarity on this matter, please let me know.
sorry, no idea about if it affects reputation on Salesforce/domain side. I don’t have any knowledge and experience about reputation of the domain.
Can you do more of these videos with different smtps? Would be awesome to compare.
Hi great tutorial! I have question, does using email Relay help how emails are being handled using Pardot? I have a verified domain in pardot but my emails are going to spam.
Thanks
Thanks for watching and comment. I don’t have any experience of working on Pardot. But if you just want to stop emails going to spam then creating DKIM entry in Pardot and then adding that entry as a CNAME into your DNS setting will do the job. Pardot should have something similar config in setup. Let me find and get back to you.
Hello Jamile, I couldn’t find anything yet due to current assignments. Hope you have found the solution. Thanks.
@@salesforcestepbystep3502 yes I found a solution thank you
Hello. I am trying to set this up for a non-profit and I keep getting the bounced sign next to the outgoing email on the contact when trying to send an email. Thoughts on why?
Hello. 1. Have you setup any DKIM keys in org? Generally, DKIM is enabled but if keys are not setup in DNS then emails are bounced. Also, 2. check if senders domain is configured properly in Email Relay settings. For testing, I would suggest to use ‘*’ instead of a particular domain. 3. Download and check email logs when you send an email. Logs should give you exact error details of failure. Let me know if I can help further if it doesn’t resolve. Thanks.
@@salesforcestepbystep3502 I have not set up DKIM keys in their org. Do you have any documentation on how to do so? Also when setting up the relay in Gmail there were several checkboxes that were not discussed in your wonderful tutorial and you had already set yours up. Can you elaborate on which should be checked?
does it work with "list emails" as well?
It should work for list emails as long as config is done correctly.