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Whenever using The Dustopper to clean up soot or ash, we always recommend using a vacuum bag and also make sure that you are using the highest grade HEPA filter. Microscopic particles gets through the vacuum bag and filter. We want to catch as much of that as possible!

Hello! You can find The Dustopper on Amazon, Walmart, The Home Depot, or purchase on our website!

Here is a resource that might help you. If you're still having issues, please email us and we can help you troubleshoot it further: www.dustopper.com/help/

Here is a resource that might help you. If you're still having issues, please email us and we can help you troubleshoot it further: www.dustopper.com/help/

Great question! Yes, it would work but we would not suggest using the 12-gallon blue poly drum. When full, it will weigh about 100 lbs and be very hard to move about. Most people we've talked to about flood mitigation say they like to use typical 5-gallon pails. Two five-gallon pails (generally filled to about 4 gallons) will weigh under 35 lbs. each. One person carrying two pails by their handles can generally move about fairly well. Carrying the blue poly drum would require the person to wrap their arms around the drum, and then carry it in a "bear hug" fashion. It could be very messy!

@@thedustopperthank you for your response I think on my list of project is to see If can put a spigot in a 5 gallon pail

@@Fredengle now that's an idea! Keep us posted! We love the innovation!

We're sorry to hear that you couldn't reach us. Please provide us with the phone number you called as we want to look into this further. We are also here to help with whatever you need; please email us at service@dustopper.com and we will respond ASAP!

Thank you!

Thank you so much for the feedback! We appreciate hearing from our customers and value your opinion. Sometimes, bigger isn't always better in terms of dust collection systems! Thanks for joining the team!

WOW what a customization! We love to hear that even with all of those modifications, you're still getting quality results.

@@thedustopper my old configuration served me well for over 6 years until I saw a video about Dustopper and took the plunge. Having a $25 Home Depot gift card pushed me over the edge in my purchasing decision.

@@kenerickson4923 we love a good gift card!! We're glad that you decided to join team Dustopper 💪

Great question! You certainly don't need to use a vacuum bag but it does add another layer of protection for your vacuum and helps to keep your filter clean as well. The Dustopper can be used for all types of purposes; from woodworking, to drywalling, even water clean up! Are you working with a particular material that you have a specific question about?

@@thedustopper basically was wondering if I should use it only for wood dust or if it’s good for every day vacuum use!

Perhaps on my dryer exhaust maybe…? Like a big clump of lint or maybe some pieces of scrap wood cutoffs from like 3/4 plywood or how does it work on bigger objects? Just get sent straight into the vacuum like normal or into the bucket?

@@itzNickyJayBeats while we can't guarantee good results for those specific kinds of debris, if used properly and checked often for any obstructions or jams on the separator plate, you should be able to determine if The Dustopper will work for you. We do have many users that use The Dustopper around the house for other purposes too!

We're so glad to hear that!

Great question! We recommend using our grounding kit as often as possible as a safety precaution to help the amount of static being collected. Here is a link to our website to learn more: www.dustopper.com/grounding-your-dustopper/

Great question! In order to keep the retail cost as low as possible for the customer, the gasket is currently a user-installed piece. We use high-quality EPDM for our gasket and it is really easy to install. If you have any questions, we are happy to help! Email us at info@dustopper.com.

What's the difference between this one and the old orange version?

@@OriginalTrilogy great question! While the OG orange model still works great, we made the following improvements after listening to our customers needs: -New gasket seal improves suction and separation -Larger output port and Dustopper high-flow 90 sweep elbows improve CFM performance -New latches hold to the bucket better and make emptying a snap -Stronger walls and a reinforced top -Grounding Hardware Kit provides added protection from electrostatic shock

Great question! Check out our website and how to properly ground The Dustopper: www.dustopper.com/grounding-your-dustopper/

We're sorry to hear this and we would like to help you remedy this situation. Could you please tell us a little more about your setup? What tools were you using? What type of dust/debris were you trying to pick up?

We apologize for your issue and we would like to make it right. Please email your name and mailing address to service@dustopper.com. We have the perfect solution for you and if you enjoy what we send you, please head over to Home Depot.com and leave us a 5 star review :)

WOW, you just made our day! Thank you so much for your continued support and kind words. We can't say too much but we think you'll really like what we have coming out soon product-wise. Thanks for being such an awesome part of team Dustopper!

It’s always a good idea to remove the filter from any vacuum when you’re going to be picking up water. The advantage to doing that with a dustopper is that you can carry the water away for disposal and keep vacuuming with a new bucket in place. I did that at home once when our basement flooded. I use the vacuum to pick up water, and my wife carried buckets back to the laundry sink were they could be poured out. When you’re done, you can restore the filter and everything should go back to normal.

@@thedustopper - This was in a high-end store and I didn't have my exhaust filter on, so I had to keep that filter on. I was picking up quite a bit of coconut fibers from the mat which would have been spit out the exhaust and it was dyed black which made the water black, so any water at all that could escape in the exhaust would have been very bad. But otherwise, I have always removed the filter when picking up water.

@@thedustopper - So if you're using the Dustopper to pick up water, is it typically still necessary to remove the filter? Will some moisture still get into the vacuum?

@@need100k Thank you for continuing the conversation regarding your Dustopper experience. We are happy to provide technical support in hopes of offering a solution you can trust, should your “black water” circumstance arise again. The new details you have provided are very helpful. While the Dustopper is great at separating dust, you have now learned that using it to separate water may allow a tiny percentage of unwanted water enter the vacuum. In most cases, mist that might get to the diffuser’s filter is clear, so it’s usually not a concern. In your case, the black dye imparted by the fibers accompanying the water add a new challenge to deal with. I think you’ve hit the jackpot when it comes to finding the “most difficult challenge” for dust separators to work with. In our research, we focused primarily on dust separation, giving little thought to water separation. Now that black dye has been added to the water collection issue, we THINK the following approach may have solved your problem. Of course, we would have to repeat your exact set of circumstances to be certain. RIDGID, and perhaps other vacuum makers, sells a special filter (www.homedepot.com/p/RIDGID-Wet-Application-Foam-Filter-for-Most-5-Gallon-and-Larger-RIDGID-Wet-Dry-Shop-Vacuums-2-Pack-VF7000E/318558279) for water collection for use with their larger vacuums. The reviews are generally good, with most people indicating a satisfactory performance. Some users might even ask, “If I buy a foam water filter, do I even need a Dustopper?” Well…It depends. Since water weighs 8 pounds per gallon, it can be difficult to easily dump out of a vacuum’s collection tub. RIDGID address this issue by selling an electric motor vacuum accessory with a hose connection. When a hose is attached, water can be pumped from the vacuum to a remote location for disposal. When working with a Dustopper, nearly all the water is collected in the pail the Dustopper rests upon. The very small amount of water that enters the vacuum would be abated by the addition of the special Water Filter inside the vacuum. It is unlikely that any water would exit from the external diffuser filter. Again, we have not tested this, and base our thoughts solely on the Water Filter reviews provided on www.homedepot.com. Admittedly it’s a bit of an expensive proposition, but if you are working in a “High End” store, or a nice home’s refinished basement, it may be well worth the investment. Please let us know if we’ve answered your questions satisfactorily. It’s always a pleasure to share our Dustopper stories with valuable customers like YOU! Thanks, Tom (Inventor)

@@thedustopper - Hey Tom, I appreciate the feedback. I had no idea that they make a "wet" filter. I'll have to get one.

Thought having that same vaccine was to close or my port maybe to small coming out of planner

Hello! We would like to get a little more information about your set up if we could. What type of vacuum are you using? From what we can tell, when this issue generally occurs, there is something causing restriction at the pick-up hose. This is what causes the bucket to collapse on itself. The other issue could be is the material of the plastic trash can is too brittle. Once we get more information on your set up, we are happy to help you troubleshoot this. We've addressed this question on our website under the 'Need Help' tab. Please see the question "Why is the bucket collapsing? How do you fix it?" www.dustopper.com/help/

You got it! As long as you properly seal everything up you should still have decent suction and performance.

The Dustopper actually stops >99% of dust/debris BEFORE it even reaches your vacuum filter thus not only extending the life of your vacuum but also preventing you from having to purchase expensive filters. This way, you can increase your productivity!

Nice catch! Our mistake. We have updated the caption to include the link. Here it is again for you: www.dustopper.com/

We're glad that you enjoyed our video! For the mobile platform, there are dollies that will fit most large poly drums; just make sure that you find the correct fit!

We're so glad to hear it! Dustoppers work great with CNC machines...they're our best friends. Happy building!

We got the blue poly drum off of Amazon. When made according to the instructions on our website, there is no leakage, and therefore no loss in suction. When vacuuming drywall dust, the Dustopper will still separate about 95% or better, but the small amount that gets to the filter can be an issue. I have found the most effective way to use a poly drum for drywall work is to follow by adding a bag filter to the inside of a vacuum. Something like one of these. Be sure to make sure the bag is a good fit for the vacuum you are using. We hope this helps! Please let us know if you have any other questions or comments; we're here to help!

Unfortunately, we are only available in the US and Canada at this time. We apologize!

We're so glad that you think so!

That's a great question! Yes, you can use your Dustopper to vacuum up water. We answer it in more detail our FAQ page here: www.dustopper.com/faq/

The Dustopper should still work if the bucket has only only one ring. However, please let us know if it doesn't.

We double checked and the current 5 gallon Home Depot buckets have the two rings. Did you perhaps purchase a different bucket?

Yes you can cut any part of the bucket but you’ll have a better chance at having a stronger connection the closer that you cut to the top. Cutting higher up on the bucket is advised because there will be more support from potential bucket collapse.

Hi there! At this time, we are only available in the United States and Canada. We hope to be available internationally one day!

Hello there! We would be happy to help resolve this for you. Please email our service team at service@dustopper.com and include photos of your set up as well as the issues of concern. We will do everything that we can to help!

@@thedustopper Rather simply, ( though no pics ) it stands on floor next to vac... using it tips it over.

We appreciate that extra information! The photos really help us to dive deeper into what may be going on. Sometimes a simple quick fix is all it takes! We want to help remedy this for you ASAP :)@@citylockapolytechnikeyllcc7936

We're glad that you liked it!

We got it on Amazon a while back. You can use this 20 gallon one just fine too: www.amazon.com/dp/B00MPHYCC8/ref=cm_sw_r_cp_api_glt_fabc_P1WNNNYGN4MZX2SWT8HW

You're welcome! We're glad that you found it helpful.

Hi Mark! All shipping rates are dependent on location and individual shipping company rates. Where are you located exactly; US or Canada?

@@thedustopper Northern Los Angeles County, California, USA. I understand shipping rates very but its not worth paying $50 to ship something that cost $50 that I'm not in a hurry to get. I'm not yet ready to setup shop, I'm just getting all the components so when I am ready, I'm ready. Thank you for getting back to me.