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Ah nice! thanks for sharing, ill defo give that a go

Its a good question, reason mainly is I work from home and dont wanna risk an uninterrupted connection as it would cause me a load of problems. Over last year though theyve actually been decent, funnily enough

Thank you for your comment Janette! I totally agree, we are paying for services and we deserve better. It stotally unfair to experience such shoddy service. We must fight back were we can, if we care about our time / energy / money / sanity!

We often call them here in our office as waka-waka

Telephony password is the first verification they can offer in live chat to have seamless verification. Who the heck trained them as they are not giving customer to speak too.

Moreover, they should've not advised you to call back after creating telephone password. Because they can refresh their tools and boom! your telephone password recently created will reflect on their tools to be used in verification. They will ask the 1st and second or any 2 order letters of your telephony password. Really annoying voice customer service. It is better to chat.

Reason why i don't like chat is because it forces you to have to sit there, for over an hour sometimes. At least with a call i can get up and do other things that need doing, you know? Just wondering, Do you work for TalkTalk?

Oh yeah, their are based in Durban, SA

Ha too right, think most hold music is designed to make you hang up, especially HMRC

We are so glad we’re leaving.

Thanks for you comment! I'm hoping more if enough people highlight such service then we can pressure them to revise thier processes. One can hope...

@@customerserviceservant Well done , they do need people to complain

Your a legend mate, thank you! Ill defo make a note of this, it would be good for the viewers also because I suspect we arent the only ones suffering with thier inability to handle simple queries in a quick timeframe. I really do appreciate you reaching out with anything that helps the people!

@@customerserviceservant great I’m glad it will help, I just couldn’t put the number in these comments, You most likely will be able to. Just one other point, whenever I call TT When they say say in a few words what you want. Always say CANCELLATIONS. They generally have a better way of dealing with you if you’re thinking of leaving. Anyway all the best and good luck

Update this is the response I got after contacting the CEO earlier this week. It really is a waste of time speaking to anyone else as the original video here shows. I hope this will help someone. TalkTalk Update: Hello David, we're very sorry you've had to report a problem, we want to put things right as soon as possible. Your complaint has been logged and we'll be in contact with further updates. Your reference number is

Cheers mate appreciate it, yeah the service is mental innit ha it goes right up to the CEOs office too, I had to go regulators in the end. Im just editing that vid, that will be up soon. They are a total shambles, you get what you pay for i suppose

They really are dreadful. Cheap and not so cheerful i suppose. Nearly left them for Onestream but they lured me back with off i couldnt refuse. Though i suspect the same headache will arise next renewal. Though next time i will take a different approach and let you all know it went

Ha i dont blame you, even with thier 'complaint resolution' they are unable to perform basic customer service. Pathetic, the lot of em.

@@customerserviceservantNever again bro 😂😂

You are right in what you are saying. I nearly did and they lured me back in. And because i work from home didnt wan to risk the downtime as woudl have resulted in lost wages. But after this and the prolongued BS im STILL going through with them, I really should leave them entirely

Hi Marc, I know, right? Would be so much easier if they had the renewal option in My Account. The fact that its hidden on thier own site and unavailiable in My Account leads me to believe they are purposefully hiding it, to encourage people to take pay monthly deals, as it makes them more money in the long run! Ive told them this before and they never refuted it.

cheers brotha will do for sure!

Haha which one? Theres plenty of good ones. What annoys me about the trustpilot ones, is that they clearly copy and paste, a blind monkey could do a better job

What happened in your experience with them? Ive left feedback for them too and all they do is copy and paste links and / or generic filler. Pathetic really

@@customerserviceservant I had an ongoing battle with talk talk for 16 months. I was hoping that it would amount to talk talk taking me to court, which I would have welcomed, since I had enough evidence that would have nailed talk talk to the wall. A contract by law is an agreement between a company and a client that is supposed to work both ways, but not with talk talk, they use the agreement like a ransom note, and are under the delusion that they can treat customers however the hell they want to, simply because they think that they can charge you for a cancellation fee. But to cut a very long story short, talk talk decided it wasn’t in their best interests to take me to court. I left a another review for them recently on trustpilot that they’ve left well alone,😂 I detest talk talk with a vengeance because customers are nothing more than victims to them. The following is the original complaint, which I also sent to the ombudsman. Talk Talk have continuous tried to charge me £172.05, for cancellation of a broadband package that had not been installed by TALKTALK.I cancelled this provider as I considered broadband speeds of 12.1 MBPS unacceptable.I need not remind you that a reliable internet connection was an essential utility during the year 2020 with regard to education, my sons online tutoring had been consistently interrupted by a continuous disconnection of the internet, I informed TalkTalk of my intention to leave after many failed attempts to resolve these issues, unfortunately I allowed myself to be talked into signing up to a fibre broadband package that was never installed, nor was any new router delivered to my address, I’ve tried to contact TalkTalk but they continuously cut off my calls. I feel as though I’ve been the victim of a con, the failure to install the agreed new connection was the last straw for me. I would like a prompt resolution to this ongoing problem as I consider the constant demand for this unwarranted penalty to be nothing short of harassment, a letter of deadlock was sent to talk talk on the 26/4/2021 at 16:24 via recorded delivery, I have received no response to this letter. I can provide proof for my claims with regard to recorded broadband speed, my numerous calls will be easily traceable, ( if indeed calls are monitored for training and monitoring purposes. Among others. I trust that a swift resolution of this issue can be dealt with by yourselves, I feel that this issue has been going on long enough, I am now going to request a resolution through the communication ombudsman. Sincerely T H Morgan.

@@helenmorgan9731 Hi Helen, thanks for sharing. Sorry didn’t reply sooner, YT held the comment as likely spam, I think cos it interpreted some part of it as a link. Did you get anywhere with the coms ombudsman? That’s the next step for me. I’ve just exhausted the CEO / Complaints route and encountered the most useless ‘complaints manager’ I’ve ever dealt with (a video is well on its way regarding this). Your definitely right, they have no respect for customers and their incurred losses (as a result of their dreadful service) whatsoever. If the ombudsman route doesn’t work, I think civil court action mat well force their hand, though it is a bit of a faff to setup. Shame we have to resort to such action, ey?

😂shocking telephony from a communications provider...This is the result of outsourcing call centres 6000 miles away to Durban. Bad lines, delays and apprently no idea on how to service a simple payment call 🤣

Nice! you did the smart thing. Ive documented everything with them so far - calls, screenshots, screen recordings, social media interactions. Caught them red handed deleting my posts on thier Facebook page (my posts were simply warning potential customers about the pitfalls of thier service). When challenged as to why, they gave me the silent treatment..not very talk talkative of them really..video coming soon

@@customerserviceservant it’s hard to explain just how frustrating dealing with talk talk can be, but your video is pure gold. I also sent talk talk a letter of deadlock via recorded delivery to which they never replied. Talk Talk broadband is slower than an asthmatic slug carrying two very heavy bags of shopping.

Hahaha I like that! I truly know your pain, it was bad enough on the weekend, 3.5 hours gone, but they did the same last year..And ive complained probably about 5 times to them in my life, all upheld. There approach to customer service is disgusting. I've worked for many companies and have had to log grievances with many more, and honestly, these lot are by far the most unprofessional and most notorious for wasting our valuable time. Enough is enough! They really need to pull thier finger out, and if enough of us log complaints and force thier hand, they will HAVE to change, otherwise it will become too costly to them. Unless they are that daft and lazy to just leave the service as it is...which really wouldnt surprise me much at all

@@customerserviceservant To be honest I think talk talk are the ones writing the good reviews posted on trustpilot, since it’s almost impossible to go from being that bad, to that good, keep the videos going and I will support them. It’s about time this bloody company was held accountable 👍

@@helenmorgan9731 Most likely haha they are experts at blowing smoke up thier own backsides. And thank you! I much appreciate your support! Its not just these lot I'm gunna tackle either, I have a list, mostly with positive outcomes! We CAN get desired outcomes and customer we pay for! And we WILL make them accountable!