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Comms Lab
Приєднався 29 гру 2012
Hey good people,
This is a channel where I share all the lessons I've learned about how to communicate well as an emergency doctor, and a human being. I love learning about communication skills, particularly in the context of difficult conversations, but a lot of the stuff out there is either boring or kind of depressing. Here, I'm taking on the challenge of helping us all get better at difficult conversations while still having fun. Enjoy!
This is a channel where I share all the lessons I've learned about how to communicate well as an emergency doctor, and a human being. I love learning about communication skills, particularly in the context of difficult conversations, but a lot of the stuff out there is either boring or kind of depressing. Here, I'm taking on the challenge of helping us all get better at difficult conversations while still having fun. Enjoy!
Advocacy Inquiry - A Rapid Explainer
Advocacy Inquiry is a powerful means of addressing concerning behaviour in others. Its role in "calling out" bad behaviour in colleagues is, I believe, under-recognised and yet incredibly valuable. In this video, I explain what it is and how we can use it outside of the context of medical simulation debriefing.
0:00 - Intro
0:29 - What is Advocacy-Inquiry?
1:09 - What is "Good Judgement"?
2:43 - What about the "Inquiry"?
3:57 - Practical Application...
Got feedback for me? Great! I'm always trying to make my videos better and more relevant. Let me know what you think in the comments section. If you'd prefer to give your feedback anonymously, you can use this link:
form.jotform.com/220956936353060
References:
Rudolph, Jenny W. PhD et al; There's No Such Thing as “Nonjudgmental” Debriefing: A Theory and Method for Debriefing with Good Judgment. Simulation in Healthcare: The Journal of the Society for Simulation in Healthcare 1(1):p 49-55, Spring 2006.
Time to turn theory into practice?
Contact me at:
www.criticalconversations.com.au
We'll equip you to deal with any difficult conversation.
Subscribe to my Newsletter, "The Sunday Synapse":
www.nonlinearzero.com
Video Suggestions for Responding to Emotion:
5 Skills for Validating Other's Emotions
ua-cam.com/video/52_GsqhAWms/v-deo.html
Communication Skills for Difficult Conversations: A Toolbox
ua-cam.com/video/mBAgTt8z6cg/v-deo.html
Respond to Emotion by Naming It
ua-cam.com/video/RPcCrTq2SO4/v-deo.html
Respond to Emotion by Understanding the Driver
ua-cam.com/video/vbijGooIqDI/v-deo.html
Respond to Emotion with Respect, Praise and Appreciation
ua-cam.com/video/XyijFnCUnO0/v-deo.html
Respond to Emotion with a Supportive Statement
ua-cam.com/video/hkf94ApTjTE/v-deo.html
Respond to Emotion by Exploring the Story
ua-cam.com/video/9UZcaOVMMcU/v-deo.html
Time to turn theory into practice?
Contact me at:
www.criticalconversations.com.au
We'll equip you to deal with any difficult conversation.
Subscribe to my Newsletter, "The Sunday Synapse":
www.nonlinearzero.com
Twitter:
nonlinearzero
LinkedIn:
www.linkedin.com/in/hayden-richards-9361a319a
0:00 - Intro
0:29 - What is Advocacy-Inquiry?
1:09 - What is "Good Judgement"?
2:43 - What about the "Inquiry"?
3:57 - Practical Application...
Got feedback for me? Great! I'm always trying to make my videos better and more relevant. Let me know what you think in the comments section. If you'd prefer to give your feedback anonymously, you can use this link:
form.jotform.com/220956936353060
References:
Rudolph, Jenny W. PhD et al; There's No Such Thing as “Nonjudgmental” Debriefing: A Theory and Method for Debriefing with Good Judgment. Simulation in Healthcare: The Journal of the Society for Simulation in Healthcare 1(1):p 49-55, Spring 2006.
Time to turn theory into practice?
Contact me at:
www.criticalconversations.com.au
We'll equip you to deal with any difficult conversation.
Subscribe to my Newsletter, "The Sunday Synapse":
www.nonlinearzero.com
Video Suggestions for Responding to Emotion:
5 Skills for Validating Other's Emotions
ua-cam.com/video/52_GsqhAWms/v-deo.html
Communication Skills for Difficult Conversations: A Toolbox
ua-cam.com/video/mBAgTt8z6cg/v-deo.html
Respond to Emotion by Naming It
ua-cam.com/video/RPcCrTq2SO4/v-deo.html
Respond to Emotion by Understanding the Driver
ua-cam.com/video/vbijGooIqDI/v-deo.html
Respond to Emotion with Respect, Praise and Appreciation
ua-cam.com/video/XyijFnCUnO0/v-deo.html
Respond to Emotion with a Supportive Statement
ua-cam.com/video/hkf94ApTjTE/v-deo.html
Respond to Emotion by Exploring the Story
ua-cam.com/video/9UZcaOVMMcU/v-deo.html
Time to turn theory into practice?
Contact me at:
www.criticalconversations.com.au
We'll equip you to deal with any difficult conversation.
Subscribe to my Newsletter, "The Sunday Synapse":
www.nonlinearzero.com
Twitter:
nonlinearzero
LinkedIn:
www.linkedin.com/in/hayden-richards-9361a319a
Переглядів: 3 743
Відео
SCARF: The Greatest Communication Tool You've Never Heard Of
Переглядів 3,9 тис.Рік тому
SCARF is a brained based model for understanding and managing conflict. It functions as a highly effective frame for both regulation of one's own emotions and de-escalation of the other person's emotions. 0:00 - Intro 0:41 - 4 Brain-Based Principles 2:04 - Status 2:23 - Certainty 2:33 - Autonomy 2:44 - Relatedness 2:55 - Fairness 3:03 - Self-regulate your emotions 4:54 - De-escalate their emoti...
Job Interview Tips for Doctors (BEST ANSWERS - ANY Level)
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In this video, I share what I've learned about how to ace your next job interview. It's through applying these strategies that I changed from being a person who was absolutely terrible at job interviews to someone who can rely on my interview skills as a real strength. It's not complicated. I hope you can achieve the same results by applying these simple tools. 0:00 - Intro 0:42 - Tip 1: It's y...
How to Manage A Micro-Manager (Part B)
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In this video I dive into the academic literature on how to manage a micro-manager. I also draw on my own experience and the experience of others to provide a some suggestions for an approach that is both evidence-based and workable in the real world. This is Part B of a two-part series on this topic. Part A can be found here: ua-cam.com/video/adBVL1XLwmg/v-deo.html 0:00 - Intro 0:40 - Step 1: ...
How to Manage A Micro-Manager (Part A)
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In this video I dive into the academic literature on how to manage a micro-manager. I also draw on my own experience and the experience of others to provide a some suggestions for an approach that is both evidence-based and workable in the real world. This is Part A of a two-part series on this topic. You can find Part B here: ua-cam.com/video/0fjDhxmEOS4/v-deo.html 0:00 - What to expect in the...
I-Message: Asserting Yourself in a Conflict
Переглядів 4 тис.2 роки тому
How do we assert ourselves in a conflict without triggering defensiveness in the other person? The I-message (or I-statement) is a tool specifically for this purpose. In this video I delve into the I-message, and provide examples for how to use this powerful tool to resolve a conflict both in the aftermath of a disagreement, and also, in the midst of a heated argument. Got feedback for me? Grea...
Breaking Bad News: The Hardest Conversation of All
Переглядів 3,3 тис.2 роки тому
What’s the hardest conversation of all? For many of us, it’s breaking bad news. Having to tell someone they have a serious disease, or informing someone that their loved one has died... These are some of the toughest things to do. And the stakes are high. The person receiving the news will likely remember this moment for the rest of their life. That’s why knowing how to do this well is so impor...
Graded Assertiveness: Comparing Approaches (PACE vs CUSS)
Переглядів 8 тис.2 роки тому
Sometimes, to get something done, or to get someone to stop doing something, you need to use Graded Assertiveness. A lot of people have heard of Graded Assertiveness, but I've found that surprisingly few have a reliable, structured approach to delivering it. In this video, I compare two models (PACE vs CUSS) and give my thoughts on what works best in the real world. Got feedback for me? Great! ...
Skills for Dealing with Referral Pushback
Переглядів 1,6 тис.2 роки тому
Referral pushback. It's the bane of almost every hospital doctor's working life, especially those who are early in their career, and especially those who have to make lots of referrals. In this video, I share 5 tips for dealing with referral pushback, gleaned from the literature on conflict resolution, negotiation and my own experience. Got feedback for me? Great! I'm always trying to make my v...
Phone Referrals (Calling a Consult): 5 Things You Must Understand
Переглядів 1,9 тис.2 роки тому
Phone referrals, Consults, Admission Handoffs - whatever you want to call them - are one of the biggest communication challenges in medicine. In this video, I discuss what I think are the 5 key things you need to understand before you pick up the phone to call that inpatient doctor. Got feedback for me? Great! I'm always trying to make my videos better and more relevant. Let me know what you th...
How to Refer a Patient Over the Phone: ISBAR vs PIQUED vs 5Cs (AKA How to Call a Consult)
Переглядів 2,4 тис.2 роки тому
Phone referrals, Consults, Admission Handoffs - whatever you want to call them - are one of the biggest communication challenges in medicine. That's why researchers have developed structured approaches to these conversations. In this video I'll be examining 3 different approaches: ISBAR, PIQUED, and The 5Cs. I'll give examples of each, look at their origin and evidence base, and give you my opi...
Negotiate as Partners - But HOW?
Переглядів 1,5 тис.2 роки тому
The default understanding for negotiations is that your counterpart is your adversary. But the communication skills literature suggests that better long term outcomes are more likely if you can approach the negotiation as partners. This is a video about how you might do that. Got feedback for me? Great! I'm always trying to make my videos better and more relevant. Let me know what you think in ...
Negotiation: Positions vs Interests (funny explainer)
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In Getting to Yes, Roger Fisher and William Ury advocate for the use of interest-based negotiation rather than position-based negotiation. But what's the difference? And why is it important? This video answers both of those questions. Plus, it's kind of funny. Stick around for the bonus section with Chris Voss. Got feedback for me? Great! I'm always trying to make my videos better and more rele...
How to CHANGE MINDS with "Don't-Know-Mind"
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It's hard to admit when you don't know something, especially when you're actually trying to change someone else's mind about something... ESPECIALLY when you're convinced that the other person is COMPLETELY WRONG!. And yet, embracing your own ignorance may actually be the most effective way to change that person's mind... Counter-intuitive? Yes. But surprisingly effective? Definitely. Got feedb...
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In this video, I share the 5 lessons that the ocean has taught me about how to deal with angry people. Managing people who are in the grip of rage, frustration, fury, or any flavour of anger for that matter, is one the most unpleasant parts of my job, and I know I'm not alone. This video gives some practical suggestions for staying calm in the face of that. Got feedback for me? Great! I'm alway...
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The constant guitar sounds distracting to me, hard to listen to you. Good content tho!
You asked me about my work on my last comment, which I cannot find now that I look to respond to it, so I'm going to be proactive and respond here. I work as a parent coach, parent coach trainer and couples coaching facilitator. I've shared a few of your videos with students in the parent coaching certification program I take them through (see Jai Institute for Parenting) as well as my private clients (Go Beyond Parenthood and The Relationship Code Sydney.) Our teaching styles are very similar, I hope to one day put in the time to recording myself teaching these concepts in my unique way because after subscribing to your channel, I really am grateful that you've shared your passion and talent with the internet. Thanks again.
I truly love and appreciate the way you communicate and break down heady concepts into practical and exciting tools. THANK YOU.
For gods sake get the peel first! You'll have such and easier time. But good example, I'm just being a butt
😂- thanks for the tip.
Man Hayden, you are on point. As I was listening to you speak about cues, I kept thinking about Red Flags. It's a similar thing with red flags in relationships - someone does or says something that makes us feel a certain way, but we ignore that voice in our heads, we walk around the flag, only for it to end up in being in an embarrassing situations, or associated with someones behaviour that we don't agree with or condone because we never took the time to address it. I've heard many stories of people dating people who in hindsight, had been leaving red flags all over the place. I think it's kind to pause and see the cue/clue/red flag for what it is - a message in a bottle that needs to be opened up.
You are very skillful at getting your message across. The short video clips from movies make your lessons real, and for a visual learner like me, they keep me paying attention to what your saying and how your sharing.
These are soooooooo flipping brilliant. I love that you go deeper into each one of the 5 ways to Show respect, praise and appreciation. I hear the word courage repeated often and I am seeing that as an invitation for myself to step into a practice of seeking moments of courage that I can acknowledge and express appreciation for.
thank you so much for your wonderful feedback @DeliciaMoraleda-zz9rb🙂. I'm so glad you're enjoying the videos. Courage and consideration - 2 essential ingredients I've found for myself🙏.
Why am I only discovering you now!!! Brilliant content, excellent presentation. I am sharing this with ALL my students. Thank you for you.
Thanks for sharing @DeliciaMoraleda-zz9rb - I hope you're students find them useful:) What do you teach?
LOVE THIS.
Haha - yes, this one was fun. My son really enjoyed helping out!
Isbar has identification as identify what you want. It front loads well
Thank you! Loved the role-playing, it helps me to visualize perspectives and thought process from both sides.
Thank you as always. This is my first stop when I'm facing (yet another) difficult conversation, and I've recommended this channel to many many people.
Thanks Annette:)
Can you do communication in difficult situation, like you want the person to this even it feels like he will not like it
yep I do this calgary cambridge etc
It's a powerful framework - and so many applications beyond it's original purpose!
Gday hayden - I dont know how I didnt come across you sooner!! I teach comms skills to dental students and your video on signposting is simply brilliant!!
Thanks, Bob:) It sounds like we have some common interests! It would be great to learn more about your work.
Roger that doc
True dr david I have been extremely benefitted from ur methods pf comms. Being an ER consultant i find my threat response activated quite often which leads to annoying situations. This method looks extremely promising . Taking time to identify the kind of threat response seems like an extremely brilliant strategy. Thanks a ton
Let me know how it goes:)
Gold, Hayden! Not a medical practitioner, but I'm working on enhancing my communication skills for an upcoming interview. This video is absolutely invaluable to me!! I bet I could even use your tips in my day-to-day. Thank you!
Hey @dylanmoore - so stoked you're getting use out of the videos! I find the skills useful in all areas of life (especially with my kids!). BTW, you might have already seen it, but I did another video on performing well at interviews - it's targeted at doctors but the principles are relevant to anyone:)
This is one of his best. 😊
Yeah - he's awesome.
This was great! Weingart brought me here :)
Thanks, @AlexanderRoux! Great to have you here:)
Hayden, I love watching your videos, they are simple and highly effective. Next step for me: working on toning down emotion and removing any judgment that can creep in after the initial "I" statement. A pause-and-reflect space may help to lose this judgment and work on getting a better outcome.
Thanks so much for this feedback. I love the idea of taking a pause-and-reflect moment to preserve or restore mental equipoise. Actually, I think maintaining that emotional balance is probably the key element.
you can also combine ISBAR and PIQUED into "PISBAD" P- preparation, gather all the details and anticipate what you are likely going to be asked. I -identify (most annoying when the person taking the referral doesn't give their name and you have to ask for it specifically). S- describe the situation, the urgency (U) and the question (Q) you need answering. B- background information on the patient (risk factors etc). A- Assessment including the patients course in ED and response to interventions done in ED so far. D -discuss (the argy bargy that follows inevitably)
Nice! Love it.
Awesome tips Hayden will practice with my toy poodle 😄
I have always struggled with being assertive and this technique is a game changer, can't wait to try it out. Btw, your cat is too cute
Thanks for the feedback @rumit9946 - I hope it goes well. I will also pass on your feedback to Scout😉
I love this! Such a good insight.
Thanks!
This schema might also help people debrief when they have undergone challenging situations.
Yeah - totally agree Janet. I think it's potentially useful when trying to build (and show) understanding for anyone experiencing strong emotion.
Hi! I love your videos and I want to thank you for making them, they are an incredible resource for learning good communication. I just wondered if you have any tips on teaching and training? So how do a make practical or theoretical lesson effective? (E.g. how do you teach a procedure and actually make a lot of people do it the right way, even if they have different preexisting opinions about it). You touch on that in a lot of videos, but most of them are in a 1 to 1 situation or by giving feedback or having a talk. I would LOVE to hear your opinion/ solution about teaching / training a lot of people, get them on board to make them actually WANT to improve etc. Greetings from Germany!
Hey @kekstier. This is such a great question, and I will look at making a video about it in the future. Here are a few preliminary thoughts: From my perspective, the biggest and most common omission I see people make is the question of "Why?". If I'm presenting a topic to a larger audience, I'll spend a lot of my prep time, then also at least 30% of the whole presentation time, actually talking about the problem we're trying to solve. If I can get some people from the audience speaking about it and telling their stories, this is even better. This has a few advantages. Firstly, it helps everyone get on the same page as WHY it's important to take on the solution I'm about to present. Secondly, it brings us into alignment in terms of WHAT the solution is (i.e. if we agree on what the problem is, and the what resources we have to solve it, we're more likely to agree on the solution). Thirdly, (and maybe most importantly), it helps me build trust with the audience, by showing them that I understand what it is that is difficult for them, showing them that I genuinely want to help them, and showing them that I have the experience and competence to give them a good solution. Thanks for the feedback @kekstier - I hope that is helpful.
Thank you! It was good to know the ISBAR is for submarines .LOL
Yeah - I was surprised to find this out too!
@@commslab seriously, thank you very much for your videos . I just finished my fist trimester as a resident in the emergency department, and I can rely all the situations you just mentioned. It gives me hope I am not alone in this journey because I’ve been struggling with the right style of communication. Your way of explaining communication is the ED it is very helpful because is an analysis too. Thank you again
@@NET1MHR2 - thanks so much for the feedback. I'm seriously very happy this stuff is useful. I'm always on the look out for more material too - so if there's anything you think would be useful but which isn't on the channel, let me know. Hayden.
Excellent video. You deserve so much more subscribers!
Thanks, @davideophile. So glad you found it useful:)
Look buddy, its kinda off putting having u sit so close to the camera the whole video, feel like we are gonna kiss or something. but the information is good and correct
Look buddy, its kinda off putting having u sit so close to the camera the whole video, feel like we are gonna kiss or something. but the information is good and correct
Thanks for the feedback, Tye👍
I can't imagine finding the 5Cs a workable acronym on the floor - it's a bit too vague and clunky. But PIQUED is great! I love that it prompted consideration for differing experience levels
Totally agree with you @vbplu! 5Cs only seems viable when utilised with a cue card or checklist. Not a realistic option in real time.
Thank you ! Interesting topic and a message well delivered.
Thanks, Nicolas:)
Another great video well done!
Thanks, Anne!
Been having these sorts of conversations with patients and family my entire nursing and ambulance career. You will just know listening to this that Hayden is who you would want to deliver bad news. Great structured approach with the perfect demeanor. Well done. Stu
Thanks for this feedback, Stuart. It's always so valuable to hear from such experienced members of our community on these things. And thanks for your service.
Thank you so much for making a video on this, appreciate the time you put into this for us
Thanks, Brina - that's very kind of you to say.
Hey I need to respectfully debrief you on the subject of music in your videos ! It's often too loud mate, we can't hear you properly ! Too bad i'm very interested in your turf! Please consider it 👍
Hey Nicolas - this is awesome feedback - seriously, thank you for taking the time. I'll try and address this in my next vid. Let me know what you think.
@@commslab will do ! Plus Music doesn't make it easy for us non native English speakers to follow... Keep going i'm hooked ! Grateful to @emcrit for pointing to your work. P.S. : I Like your 4 legged co-host...
@@GAleo54 - yes - massive thanks to @emcrit for having me on. Scott was awesome. I will pass on your complement to Gatsby:)
Brilliant work Hayden - I learn loads from your vids
Thanks, Ciaran! Likewise from yours.
David Rock's work.. excellent and timeless
I agree. It's powerful stuff.
Great series on communicating clearly with each other. So important in everyday life
Thanks DJ Keys. So glad it's of use.
Came over on recommendation from Scott EMCrit and it did not disappoint, thanks
Thanks Al. I'm really stoked that you've found it useful:)
Contrasting strategies is very helpful. Same with CUSS vs PACE.
Thanks - Let me know if you'd like to see any other comparisons:)
What a valuable video. Thank you so much
Thanks, Mark. Glad it was useful.
Brilliant as always Hayden, thank you.
Thanks, Kane. It's always great to read your comments.
You are spot on, I have answered these questions before! Working on next job, so will definitely use your tips and practice with my corgi haha. Thank you!
Awesome, Henrietta! Thanks for commenting and good luck with your application.👍🙂 Trust me - the corgi is key! 😄
Perfect timing for me -- I have a big job interview coming up. Thank you!
Awesome! I hope it goes well:)
Love it Haydoss…. A lot of this is directly transferable for when you need to do a presentation to a client! The clients are “interviewing” you and your company to determine if you are a fit to work with them or become partners.. I’ll be re-watching this one before my next presentation for sure!
Thanks Leo - I hadn't really thought about it from that angle, but of course, it makes sense. So stoked that it's useful:)
Great tips! Your links at the end of the video and pointed too did not appear. It would be great to see what you recommended.
Hey, Steph - thanks for the heads-up. I just re-did the end-screen elements so hopefully they're working now. They seem to be working when I play it on my laptop... I wonder if it's different on mobile?
Hey folks, I'd love to hear what you think about this longer format of video. Too long? Too much detail? Not enough? How does it compare the shorter ones I've made? I really do value your feedback, so feel free to let me know in the comments here or via the feedback link in the description. Thanks so much for your ongoing support and interest:)
Very good video as always. Twelve minutes was not too long. It's more about the presenter than the content or length of video/lecture.
@@torhatlestadqvale2029, thanks for the feedback - really valuable. Cheers, Hayden
udaman
Thanks Lucas!