Відео

Its amazing how this industry repackages old concepts, slap a new name on it and almost talk about it like its a new thing. What you are talking about is the old fashioned Sense and Respond/Lean concepts. None of this is new, sorry, don't mean to be negative, its just rebranding old concepts

Just do everyone a favour and get another job

You're actually my role model, sir.❤

This was an excellent

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Fantastic 🎉🎉🎉🎉🎉🎉❤❤❤❤❤❤❤❤ subject I love it

Yyl

Good explanation

Sounds like you were created to fake it

Thank you for this video

This is excellence at its best. I read a book with similar content, and it was truly outstanding. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint

This is great info. However, I will add that agents need adequate post-call time to wrap up their calls in order to maximize productivity. The reason agents abuse the after-call mode in the first place is because inadequate time is given. With the hours of multitasking and brainwork that agents do, they need that space. The nature of call centre work is the way it is, not because it has to be that way, but because it is made to be that way, perhaps by people who believe that agents are robots or close to. I'm sure the author of this video is aware of the well-known back-to-back calls in certain campaigns. There is absolutely a need for breathing space between calls, especially the calls with angry or abusive customers. There is a reasons why call centres are known to have high turnover. No space between calls is a recipe for burnout. It's amazing to me that with this well-known knowledge, call centres still continue to have high turnover. Agents are not machines, they are human. Even machines need rest. Metrics should not ever be the cause of a toxic job. Those in charge can change this if they have enough of a desire to.

Jimmy, not sure I agree with what you are saying about what a hallucination is. The response was made up bu the bot and is not factually accurate. This is a major issue we need to address and employ guard rails as you stated.

Nice

Thanks

Whats the name of the instru in the first video

Do you have online courses?

Question, we have 24 sec. ASA but we are on high availability. What seem the problem sir

Excellent discussion. I had the privilege to work with Burg and GE Healthcare in my role as a lead instructional designer for the BPO he mentioned. His leadership motivates and inspires. His encyclopedic understanding of operations provided clear direction and authority for our efforts, but what most impressed us was his sincere passion and drive for creating "moments that matter."

Hi

man.... I wish every customer service agent watched this...

Add all

Thank you . This was quite helpful

Thank you for this video. 😊

شكرا يا مستر

Thank u

Thank you ❤

I’m a contact center agent too this is great ❤

Who else here from oral communication

I'm scared to start working in a call center....

How about one on the use of slang and jargon on the phone?

One way to express empathy with a customer is to thank them for bringing their issue, concern, or question to your attention. This has helped avoid the customer response of, "I don't need an apology, I need a resolution!"

Dude, making a video on how your voice sounds a helping you learn about voice chat isn’t gonna do much because you could get bullied online which happens to me all the time because of my voice people say I sound like a squeaker. I don’t know what to do so I usually just put up with it and get annoyed about it because everyone hates me for some reason I don’t know why it’s strangers that are always so mean to me on Fortnite.

Goanimate

Deliver bad news or critical statements inside a "compliment sandwich." What is a "compliment sandwich?" When you have to give someone negative data, especially critical assessment of any kind, you wanna serve it up between two compliments. As in, "Really exceptional work with your intros, but I'm not happy with ___at all. Your numbers were so good last season, I'm confident...blah, blah."

Hajj

Really good!

مراجعة الفرض الثاني في اللغة الإنجليزية السنة الاولى متوسطة

Take a step back, breath, and take a moment before responding. Get it together!😊

Well done!!

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I need to send this to my 2 teachers in college

Good session

Nice way to make somebody understand something .

Thanks God bless you teacher 🙏🏼

, Faizan

❤ so need to work on this myself.

Great vid

Great info!