Відео

Hey Sukyd9867 here's what our expert had to say: "There are two answers to your comment: The phased migration approach we advice; is to migrate teams from a legacy instance to greenfield instance with different onboarding waves. Advice is to start with where possible Tier 3/4 support teams and over time move towards the service desk (Tier 1)/end users. Plat4mation typically utilizes the homegrown Connector4U (ticket transaction) and IDR (Data Sync) (depending on the customer) to keep data in sync. This means when a number of teams are onboarded they are tagged in Connector4U and new tickets (created in legacy) will be sent towards the migrated teams and (if chosen) open tickets remaining in legacy will be generated in greenfield ServiceNow. Utilizing this tooling you keep tickets Realtime up-to-date meaning end users in legacy are not aware of the transition and agents will utilize the new ServiceNow instance. Perhaps your remaining question would then be; (When) should we migrate legacy closed tickets to the new greenfield instance? "Generally we would not advice to migrate legacy data/old (closed) tickets because the data framework (CSDM) is usually different to what it was, comparing legacy to the greenfield environment. There is usually a need from a compliancy perspective to keep this data (archived) for a number of years, there are different solutions for this. Depending on the customer and their current application landscape we would give a strategic advice." Hope it helps, please feel free to reach out.

Hi Shabbirshaik, can you give us some more details about the issue?

Thank you, KeviKhoreo. It's the Jabra Evolve2 65. Good luck!😄

Hi! I'll ask our experts and get back to you soon. - Sue

No problem, Tony! Please feel free to reach out if you have any questions :)

Hi Vicchris, yes, you need to perform certain actions from both ServiceNow and Azure DevOps actions. We are happy to help you. Please reach out to our experts via plat4mation.com/book-an-expert-call/ - Sue

Hi Anita. Thank you for asking. I'll forward your question to our expert. ^Jantien

Thank you for saying that!

Thank you!

Hi Ashwini, I'll ask our experts and let you know soon ~ Sue

Hi Joseph, unfortunately we can't share the slides but you're most welcome to contact our experts via plat4mation.com/book-an-expert-call/ - Sue

Exactly!

Did you find out how to do that? At the 3:11 marker, when you try to go to the Azure devOps instance, I am stuck. It does not show up for me. What do I need to enable to view the option - Agile Azure DevOps Integration

The plugin is available from the ServiceNow Store: store.servicenow.com/sn_appstore_store.do#!/store/application/e17a2ce053433300807bddeeff7b1284/1.5.2?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3Dmicrosoft%2520azure%2520devops&sl=sh. Hope this solves your question! Let us know if anything ^Jantien

Hi, Yes! It is definitely possible. For more insights you can visit these pages: 1) plat4mation.com/servicenow-solutions/devops/ 2) plat4mation.com/wp-content/uploads/2022/02/Enterprise-DevOps-Reference-Poster.pdf We can help you link incidents and defects in the proper way. - Sue

Hi! I will have to forward your question to our expert. Not sure if he can answer it, because it might be an Azure-related question. But I'll check anyway for you! ^Jantien

Hi Keshpatel, Here is the answer to your question - Yes! It's possible, but the default integration between ServiceNow agile and Azure Boards only synchronizes basic tasks like Stories and Epics. For more comprehensive integration, we can help you out. If you're interested, we can schedule a call to discuss the details. This will help us understand the complexity, benefits, required efforts, and any license requirements.

Hello! Noted! I will discuss this with our professionals. ^Jantien

Hi Eitan! By mentioning Utah, we actually meant the demo is being performed in Utah. We're not saying nor implying that the Workspace Builder feature is available as of Utah 😉 ^Jantien

@@Plat4mation got you:)

Hi user, We need more context to be able to help you. You’ll need to provide which steps have you followed, which step is not working, and share any error messages you may get etc. - Sue

Thanks! 😃

Hi! I will forward your question to our specialist. Hope to have an answer soon! ^Jantien

Hi Hanz, Here's the answer to your question: based on the information, it's difficult to determine why your setup isn't working. If you followed all the steps and installed the required plugins, it should meet the prerequisites for configuration (as the modules will only appear after installation). Maybe the ServiceNow docs can help, there’s pages on setting things up, importing data and troubleshooting issues: docs.servicenow.com/bundle/utah-it-business-management/page/product/agile-azure-integration/concept/agile-azure-integration-overview.html - Sue

Thank you! 😃

Hello! This is the plugin you need: store.servicenow.com/sn_appstore_store.do#!/store/application/e17a2ce053433300807bddeeff7b1284/1.5.0?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%26q%3Dazure%2520agile&sl=sh ^Regards, Jantien

Hi Mercy! Let me ask our expert. Will come back to you asap! ^Jantien

Here's the answer to your question: Please see more info in this article: docs.servicenow.com/bundle/tokyo-it-business-management/page/product/agile-azure-integration/task/bulk-import-agile-azure.html ^Denis

Hello! Let me ask our experts. Will come back to you! ^Jantien

Here's the answer to your question: You need to make sure the value types you are integrating are matched. If you need some complicated data transformation you might want to introduce some custom rules that fit your requirements. ^Denis

Hi Renan. Great to hear you like this video! I've forwarded your question to our expert. Hope to have an answer soon 😊 ^Jantien

Hi Renan. Azure DevOps has a set of requirements and assumptions when it comes to service accounts. Please refer to this Microsoft doc learn.microsoft.com/en-us/azure/devops/server/admin/service-accounts-dependencies?view=azure-devops#service-accounts for more info. Hope this helps! ^Denis

Hi Rohan. I've forwarded your question to our expert. Hope to have an answer soon! ^Jantien

Hi Rohan. Create Mapping UI Action appears on the form under certain conditions. You can see the details by going into the UI Action “Create Mapping” in the UI Actions table. Hope this helps! ^Denis

Hi Pickachu! I will forward your answer to the expert. Hope to have an answer soon! ^Jantien

Hi Pikachu. Our expert says "This is not part of a regular integration scope. The solution might differ depending on the existing setup. This is something that our clients usually determine." Sorry that we can't be of any help here! ^Jantien

Thanks for your question Abhijeet! I've forwarded it to our expert. Hope to have an answer soon! ^Jantien

Hi Abhijeet. Our expert says it is a plugin. You can see the full description of modules in use on plat4mation.com/blog/how-to-integrate-servicenow-and-azure-devops-in-10-mins/ Hope this answers your question! ^Jantien

Thanks for your suggestion. We'll look into it! ^Jantien

Hello! I'll check with the expert. Will come back to you asap! ^Jantien

Thanks Eitan! 😀

Thanks Akash! Glad to hear this has been useful to you 😃 Keep an eye out for the next episode, in which we'll dive deeper into how to best transition to a new instance. ^Jantien

@@Plat4mation Hi, when will the next episode be out :)

@@evaa_121, it's coming soon (within the next 2 weeks)! 😃

The next episode is out! ua-cam.com/video/GIYODgaNj_Q/v-deo.html

Glad you liked it Akash! ^Jantien

Great to hear, Simen! You're welcome 😃 ^Jantien

Hi Mercy. We'll look into this. I'll let you know if we can provide this. ^Jantien

Hi Ankita! There could be multiple reasons to those items not appearing in the system. The most common one is a lack of proper connectivity, i.e. incorrect credentials or insufficient rights. I would start with analyzing the logs to find the root cause. Hope this helps you resolve the issue! ^Denis

Thanks! We hope it has been useful to you. Have a nice day today! 😀 ^Jantien

Hi! Thank you for your question. We're going to create this but you have to give us some time to make this video ;-) Will let you know once it's here! ^Jantien

@@Plat4mation Thanks.

I am new to Service now and seeking some guidance for integration between Jenkins & Service Now. I have gone through the documentation and came to understand some of the basic concepts for setting up the connection between Jenkins and Service Now. However , I have some queries related to this scenario. Currently , I am using the Jenkins Agents on which my pipeline is getting executed and the Jenkins agent is setup at On-Premise. I have couple of pipeline getting executed including CI , CD , CI/CD. Those pipelines are created using groovy scripts. Now , I am exploring if there is any API call that could be used in my existing groovy scripts to communicate with Service now. Below is my understanding and queries I need some guidance on : 1. To proceed with this integration , Do I need to Install the Service now plugin in my Jenkins Agent ? 2. In my scenario , I need my jenkins to communicate with Service now when required Instead Service now connecting to jenkins. For this I understand that I could use some API Calls but not sure of the API that can be used in the groovy script for achieving this. If there is any other configuration or alternative option I could perform for this type of connectivity then please suggest. Appreciate for your quick response on this.

@@kapilkaushal6178 Thanks for your elaborate explanation. Now we can help you even better :) I've forwarded your question to our experts. They'll make sure to either provide you with an answer here or publish a video in which we show you how to correctly set this up. ^Jantien

@@kapilkaushal6178 Can you send me your email address pls? Then I will hook you up with our expert directly! Or, alternatively, send us an email at info@plat4mation.com. Then we'll forward your mail to the relevant person. ^Jantien

Hi Kodi! I've forwarded your question to our expert. Hope to have an answer by Monday! ^Jantien

Hi Kodi, 1. Were you able to successfully connect the Azure instance? 2. Were you able to discover all Azure projects? If yes to both questions above, did you try to check the process mapping used by the project you are trying to onboard? - In the application navigator, search Agile Azure DevOps Integration - Select Azure DevOps Instances and select the instance. - Go to Azure DevOps projects tab and select the project you want to register or onboard. - On the project, open the process mapping associated with the project, and go to Table Maps tab. There you'll see that epics and stories are mapped. If there’s additional mappings you'd like to add, select Create New. NOTE: Make sure you are using/looking at the correct process mapping for the project that you are onboarding. Hope it'll now work! ^Kirztine

Hi Saket Barve. Thank you for your question. Can you please send an email to info@plat4mation.com with your question and elaborate a little on your situation: have you downloaded the full application from the ServiceNow Store or did you get the trial version? Then we'll make sure to help you get started! Thanks! ^Jantien

@@Plat4mation actually we are already have subscription for connector4u, I will send an email right away.

@@saketbarve8653 Great. We've received your mail in good order. A specialized consultant will contact you shortly. Regards, ^Jantien

Hi Smita. ServiceHooks are configured automatically in Azure given that you have set up the instance correctly in ServiceNow. Also, don't forget to check the roles for the Service Account that you are using. If you're using a user with PAT, it should have Read, Write, and Manage access rights for Work Items. Hope this answers your question! Regards, ^Kirztine

Hi Hetvi, You can use the one of the following: 1. Service account of the whole organization with all access granted. - Azure DevOps has built-in Roles and Permission to each application. In relation to the Microsoft Azure integration in the Agile Module, you can request for Collection Administrators role to be added to your account. Next, you create a personal access token with read, write and manage access for Work Items. - Once you have the role, use your account/email address and PAT as username and password when you set up the Azure instance. Hope this does the trick! ^Kirztine

Hi @@Plat4mation, Our organization follows a least privileges permission policy. "Collection Administrators" enables full access to Azure DevOps (God mode), whereas, the purpose of this integration only concerns the synchronization of user stories and relevant associated information. For instance, there is no need to create or drop a code repository, among many other privileges that this user does not require, neither should be granted. As such, security is blocking the integration. Being this said, could you please provide a minimal set of privileges required to establish and successfully maintain such integration?

Hi @@jhonnyInTube. We do not have an immediate answer to this question since it requires investigation. We always advise our customers to trust their vendors, since they are already exposing a great deal of their business critical data. Sorry we cannot help you with this. ^Denis

The plugin is available from the app store: store.servicenow.com/sn_appstore_store.do#!/store/application/e17a2ce053433300807bddeeff7b1284/1.5.2?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3Dmicrosoft%2520azure%2520devops&sl=sh

Hi Amit, Have you tried to install this in your personal instance?

@@Plat4mation Can we install this in personal instance?

@@Plat4mation Please reply

@@kishorereddy9793 Hi. I've sent your question to one of our experts. We need to wait a little for a reply. Thanks for your patience! ^Jantien

Hi. Out-of-the-box, only Stories and Epics are being created from ServiceNow to Azure. Please follow these 3 steps to enable this on a custom table: 1. To allow a record export to Azure, add the table on the business rule. Here's how to do that: docs.servicenow.com/bundle/rome-it-business-management/page/product/agile-azure-integration/task/allow-import-and-export-of-attachments-on-custom-table-maps.html 2. This is customization, but for demand, you need to add an extra field “external_identifier”. This is an important field as it links it to the work item ID in Azure. 3. Map the newly added “external_field” to System.Id. And there you go, now it should work :) Hope this answers your question! ^Kirztine

Hi Vitex. Thank you for your question. No, to my knowledge, we don't have a tutorial on that. But, I will run your question by the experts. Hope to have an answer soon! ^Jantien

Hi Vitex, You can achieve that connection between the ADO and Incident by using this Microsoft Azure integration in Agile Module application and enabling the Unified Backlog application in ServiceNow. With the unified backlog, each scrum master/product owner needs to manually create a visual task board and use the group associated to the Azure project we have set up in Microsoft Azure integration in the Agile Module. Any incident from the Triage board can be added on the backlog. Once added, it will automatically create a story in both Agile and In ADO. Good luck with setting this up! And let me know if you have any further questions :) ^Kirztine

“Microsoft Azure integration inAgile module application” is this any other third-party integration tool or its a plugin in ServiceNow?

@@snehasinga3172 Hi, It’s a ServiceNow application: store.servicenow.com/sn_appstore_store.do#!/store/application/e17a2ce053433300807bddeeff7b1284/ - Sue