Відео

Hi Carlos, Do you have any latest video for the MIAW flow created

To run an omnichannel flow, we only have to add that flow and make the "Use a flow for routing" check box on "Chat Buttons and Automated Invitations" true. Right? because my flow is not executing from Einstein Chat Bots. and I have to route the chat to the queue agents based on criteria when the user clicks on the transfer to agent button in the chatbot.

sir how i can run this flow i have created another flow for my requirements but its not run from chat bot.

HI, can omni route case to agent with criteria (ex. using case reason and subcase reason?)

Hi there, can you suggest me on creating omnichannel flow for Messaging InApp and Web application...

Hello! So this is similar to a omni-channel flow that I am planning to use for a chat deployment in where I use some logic to route the transcripts to the appropriate queue but I'm wondering what happens to the transcript if no one is available, for example, in that VIP Queue? And when you set the capacity in the settings, it would only be looking at the capacity/availability of the people in that original chat queue, correct? I'll do some more digging on my own but I'm hoping you or someone who sees this can provide any working knowledge they've acquired! Thank you!

What if there is nobody that meets both skills in your org?

😒 þrðmð§m

I mirrored your first flow configuration at 2:45 but when I save, I get this error: You must include a recordId Variable for flows of type RoutingFlow. Any thoughts?

Hi!! Quick question, can the Omni channel flow change a conversation owner to a queue or to a bot?

Hi there, You are talking that Contact Preferred Agent field that was created in first video, but in the first video it is not explained? How is it created? Is it a formula field or lookup field to User from Contact? Or from Contact to Service resources?

Hi There, I am setting up an Omnichannel Flow using the same principle, but when the routing runs on new chat, the id for Contact is null. It appears the contact link doesnt fill till after a user accepts a chat. Any ideas what I may have done wrong sorry?

YOU SAVED MY LIFE WITH THIS TUTORIAL! 😭 THANKS FOR THIS VIDEO!

This is great! I'm looking for a similar solution for our company's need - we have a sales queue and a service queue. The company wants all chats to be routed first to the Sales queue, but if all the users on that queue are on status 'busy' or 'unavailable' - route to Service queue. Is there a way to grab the queue's users current statues and loop through them in order to create a routing decision?

Kinda bummed that this example doesn’t work. Support doesn’t even know this video is out there and makes people sound like they are doing it wrong. You’d think a broken beta flow would just be fixed instead of left useless.

Not able to get the contactID on the chat transcript to gather the email for an account lookup via email. Keeps coming back null. If I put in a chat transcript ID into the debug and run it. It will work. But putting a live chat through. It can't find the contactID. It can find other fields on the chat transcript but the the contactID. any ideas?

Hi Carlos, I have implemented this but it seems like there is a bug. The fallback queue is not hit if there is nobody available in the the alternative queue (in this example the VIP queue), the chat hangs and indefinitely displays "An Agent is on the way". Is there any solution for fallback routing if users are not logged into every queue in the flow?

Do those actions work on a Record Triggered Flow?

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