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Glassix
Israel
Приєднався 25 лип 2023
Welcome to Glassix, where one inbox brings countless smiles.
From AI 🤖 to Hi 👋, all your business conversations find a home here, refining interactions and reclaiming precious time.
With Glassix you can experience the unleashed power of unparalleled customer experiences as we help companies drive delight through personalized and meaningful interactions. Our customer communications platform enables teams to converse like pros, effortlessly automating tasks and leaving customers saying 'Wow'.
Subscribe to our UA-cam channel to learn more about the magic of AI that truly speaks customer.
From AI 🤖 to Hi 👋, all your business conversations find a home here, refining interactions and reclaiming precious time.
With Glassix you can experience the unleashed power of unparalleled customer experiences as we help companies drive delight through personalized and meaningful interactions. Our customer communications platform enables teams to converse like pros, effortlessly automating tasks and leaving customers saying 'Wow'.
Subscribe to our UA-cam channel to learn more about the magic of AI that truly speaks customer.
From Support to Strategy: Jacob Eells on Redefining Customer Experience Leadership
In this episode of The Glassix Spotlight, we’re joined by Jacob Eells, an award-winning CX leader and Customer Support Manager at CareScribe. With over eight years of experience spanning customer support, coaching, and digital learning, Jacob has built a career dedicated to creating exceptional customer experiences that drive both business success and team motivation.
Jacob’s approach combines empathy, technical expertise, and data-driven strategies to transform customer interactions into meaningful connections. As a certified CX professional, he brings unique insights into journey mapping, process improvement, and fostering team cultures that prioritize emotional intelligence and innovation.
In this episode, we explore:
• Jacob’s journey from technical support to CX leadership and how his experiences shaped his customer-first mindset.
• The role of empathy in creating meaningful customer connections and why emotional bonds are vital for driving loyalty.
• Jacob’s innovative coaching strategies to empower teams and align employee growth with customer satisfaction.
• How data-driven insights inform CX improvements and streamline processes for better outcomes.
• The evolving landscape of CX and customer support and what Jacob sees as the next big challenges and opportunities.
Whether you’re a CX professional, team leader, or someone passionate about elevating customer experiences, Jacob’s story offers actionable insights and inspiration to take your approach to the next level.
Jacob’s approach combines empathy, technical expertise, and data-driven strategies to transform customer interactions into meaningful connections. As a certified CX professional, he brings unique insights into journey mapping, process improvement, and fostering team cultures that prioritize emotional intelligence and innovation.
In this episode, we explore:
• Jacob’s journey from technical support to CX leadership and how his experiences shaped his customer-first mindset.
• The role of empathy in creating meaningful customer connections and why emotional bonds are vital for driving loyalty.
• Jacob’s innovative coaching strategies to empower teams and align employee growth with customer satisfaction.
• How data-driven insights inform CX improvements and streamline processes for better outcomes.
• The evolving landscape of CX and customer support and what Jacob sees as the next big challenges and opportunities.
Whether you’re a CX professional, team leader, or someone passionate about elevating customer experiences, Jacob’s story offers actionable insights and inspiration to take your approach to the next level.
Переглядів: 19
Відео
The Glassix Spotlight Podcast - Unconventional Engagement and Redefining the Future of Work and CX
Переглядів 152 місяці тому
Welcome to a dynamic episode of The Glassix Spotlight, where we’re joined by Luke Jamieson, a global leader in Customer and Employee Experience known for his bold, unconventional strategies that are transforming how companies think about engagement, belonging, and purpose. Luke’s innovative, “well-behaved larrikin” approach to CX and EX has made him a standout figure in the future-of-work lands...
Glassix Spotlight Podcast - Building Trust with CEHX: Elevating Human Experience in Business
Переглядів 133 місяці тому
Welcome to an inspiring episode of The Glassix Spotlight, where we dive into the world of Customer, Employee, and Human Experience (CEHX) with Aileen Day, a leading CX strategist and advisor who’s revolutionizing the way businesses connect with their customers and employees. Aileen’s innovative approach to building trusted, value-driven brands has set her apart as a powerful force in the indust...
Glassix AI Suggested Replies
Переглядів 193 місяці тому
With Glassix AI-suggested replies, your support agents can swiftly respond to any customer query; simply just click on send or edit the AI auto-generated text, and that's it.
Glassix Spotlight Podcast - Purpose-Driven CX: Leslie Pagel’s Journey to Human-Centric Innovation
Переглядів 204 місяці тому
Welcome to an enlightening episode of the Glassix Spotlight, where we explore the fusion of purpose and data in customer experience with Leslie Pagel, a trailblazing expert in the CX world. Leslie, known for her deep understanding of human experience and her work as Chief Evangelist at Authenticx, has spent her career helping organizations leverage the voice of the customer to create competitiv...
Glassix Spotlight Podcast - Evidence-Based Excellence: Karl Sharicz’s Approach to CX Mastery
Переглядів 194 місяці тому
Welcome to an insightful episode of the "Glassix Spotlight," where we dive deep into the world of customer experience with Karl Sharicz, a pioneering leader and educator in the CX space. Karl, the visionary force behind HorizonCX, has an illustrious career dedicated to helping B2B organizations, particularly in technology, manufacturing, and service industries, achieve their maximum potential t...
Glassix Spotlight Podcast - Closing the Customer Knowledge Gap: Insights from Eckhart Boehme
Переглядів 154 місяці тому
Welcome to a thought-provoking episode of the "Glassix Spotlight," where we explore the crucial topic of closing the customer knowledge gap with Eckhart Boehme, Founder and Managing Director of Unipro Solutions GmbH & Co. KG. With over 30 years of global experience in marketing, product management, and skills development, Eckhart has pioneered the Customer Progress Design (CPD) method, helping ...
Glassix Spotlight Podcast - Data-Driven Dynamics: Patty Soltis’s Approach to Transformative CX
Переглядів 155 місяців тому
Welcome to a captivating episode of the "Glassix Spotlight," where we explore the transformative power of data-driven customer experience strategies with Patty Soltis, a venerated leader and strategist in the CX realm. Patty, currently enhancing customer experiences at Upwork and leading as Principal Consultant at Kinetic Edge Consultants, has a profound track record of melding analytical preci...
Glassix Spotlight Podcast - Harnessing EI for Superior Customer and Employee Experiences
Переглядів 145 місяців тому
Welcome to an enlightening episode of the "Glassix Spotlight," where we explore the pivotal role of emotional intelligence in reshaping customer and employee experiences with Sandra Thompson, a trailblazer in the field of EI. Sandra, the first Daniel Goleman Emotional Intelligence Coach in the UK and the visionary behind Ei Evolution has dedicated her career to integrating emotional intelligenc...
Glassix Spotlight Podcast - Leading Change By Building Trust With Mark Slatin, CCXP
Переглядів 166 місяців тому
Welcome to a very special episode of the "Glassix Spotlight," where we delve into the art and science of crafting superior customer experiences with Mark Slatin, a globally recognized leader in customer experience strategy and a Top 25 CX Leader according to CX Magazine. Mark, who also hosts the acclaimed "Delighted Customers Podcast," has a storied career in transforming organizations through ...
Glassix Spotlight Podcast - Mastering Digital Transformation in Customer Experience: Masterclass
Переглядів 367 місяців тому
Welcome to a very special episode of "Glassix Spotlight," where we explore the transformative strategies for enhancing customer engagement and loyalty with Andrew Carothers, a senior leader in customer success and digital transformation at Cisco Systems. Andrew, an eight-time International Customer Experience Award winner and author, is renowned for his expertise in leading high-impact digital ...
Glassix Spotlight Podcast - Harnessing Human-Centric Strategies for Global Business Transformation
Переглядів 157 місяців тому
Welcome to a special edition of "Glassix Spotlight," where we delve into the art of leading business and digital transformation with a focus on human experience with Gregorio Uglioni, a renowned expert in business strategy and customer experience. As a top CX influencer, host of the globally recognized CX Goalkeeper Podcast, and a three-time best-selling author, Gregorio is celebrated for his a...
Glassix Spotlight Podcast - Leading Change in Customer Experience
Переглядів 388 місяців тому
Gear up for an enlightening episode of "Glassix Spotlight" featuring Ricardo Araújo, a seasoned expert in B2B customer experience and technological innovation. With over two decades of experience, Ricardo has been at the forefront of integrating AI into customer experience strategies, helping companies across various industries not just to adapt but thrive in their growth stages. Tune in to dis...
Glassix Spotlight Podcast - Enhancing AI-driven CX in B2B SaaS
Переглядів 288 місяців тому
Prepare for a groundbreaking episode of "Glassix Spotlight" with Bonnie Chase, the visionary Senior Director of Service Product Marketing at Coveo. With a diverse background spanning technical writing and product marketing, Bonnie has uniquely shaped the future of B2B SaaS products by integrating advanced AI functionalities, always with a focus on enhancing customer experience. In our discussio...
Glassix Spotlight Podcast - The Power of Conversational AI in Customer Experience
Переглядів 7 тис.8 місяців тому
Join us on this enlightening episode of "Glassix Spotlight" as we engage with Cathal McCarthy, a seasoned GTM executive leader whose impactful strategies at powerhouse companies like Apple, eBay, and PwC have reshaped customer experience and digital transformation globally. Currently, at the helm of customer engagement innovations at Phaeton Technology, Cathal is leveraging Conversational AI to...
Glassix Spotlight Podcast - Crafting Distinction in a Crowded Market by Delivering Stellar CX
Переглядів 2,2 тис.8 місяців тому
Glassix Spotlight Podcast - Crafting Distinction in a Crowded Market by Delivering Stellar CX
Glassix Spotlight Podcast - Harmonizing Business Success: A Blueprint for Customer-Centric Triumph
Переглядів 1,9 тис.9 місяців тому
Glassix Spotlight Podcast - Harmonizing Business Success: A Blueprint for Customer-Centric Triumph
Glassix Spotlight Podcast - Navigating the AI Frontier in Customer Experience
Переглядів 2,2 тис.9 місяців тому
Glassix Spotlight Podcast - Navigating the AI Frontier in Customer Experience
Glassix Spotlight Podcast - Empowering Connections: Masterclass on Building Winning Contact Centers
Переглядів 3,7 тис.10 місяців тому
Glassix Spotlight Podcast - Empowering Connections: Masterclass on Building Winning Contact Centers
Glassix Spotlight Podcast - Heart & Science of CX: Blueprint for Authentic Customer Connections
Переглядів 2,3 тис.10 місяців тому
Glassix Spotlight Podcast - Heart & Science of CX: Blueprint for Authentic Customer Connections
Glassix Spotlight Podcast - Revolutionizing CX with Empathy and AI
Переглядів 1,5 тис.10 місяців тому
Glassix Spotlight Podcast - Revolutionizing CX with Empathy and AI
Glassix Spotlight Podcast - A Global Vision for CX and BPO Evolution
Переглядів 1,3 тис.11 місяців тому
Glassix Spotlight Podcast - A Global Vision for CX and BPO Evolution
Glassix Spotlight Podcast - Kate Bradley Chernis on Startups, Gen AI, and the Future of CX
Переглядів 1,2 тис.11 місяців тому
Glassix Spotlight Podcast - Kate Bradley Chernis on Startups, Gen AI, and the Future of CX
Glassix Spotlight Podcast - Simon Kriss' Blueprint for AI-Driven Customer Experiences
Переглядів 1,1 тис.Рік тому
Glassix Spotlight Podcast - Simon Kriss' Blueprint for AI-Driven Customer Experiences
How to create a WhatsApp template with Glassix
Переглядів 1,1 тис.Рік тому
How to create a WhatsApp template with Glassix
Glassix Spotlight Podcast - Blake Morgan's Vision of AI-Enhanced Experiences
Переглядів 1,1 тис.Рік тому
Glassix Spotlight Podcast - Blake Morgan's Vision of AI-Enhanced Experiences
Glassix Spotlight Podcast - Maurice FitzGerald on the Evolution of Customer Experience and AI
Переглядів 1,1 тис.Рік тому
Glassix Spotlight Podcast - Maurice FitzGerald on the Evolution of Customer Experience and AI
Connect Apple Messages for Business with Glassix
Переглядів 1,1 тис.Рік тому
Connect Apple Messages for Business with Glassix
Glassix: The Ultimate Customer Support Solution for Small Businesses & Startups
Переглядів 1,2 тис.Рік тому
Glassix: The Ultimate Customer Support Solution for Small Businesses & Startups
Glassix Spotlight Podcast - Neal Topf on the AI & CX Revolution in Contact Centers
Переглядів 1,1 тис.Рік тому
Glassix Spotlight Podcast - Neal Topf on the AI & CX Revolution in Contact Centers
Thank you so much for having me, Glassix, it was a great chat!
Hey there. I found some issues while researching your UA-cam channel and videos, due to which you are not getting the desired video views and subscribers. I can show you the issues if you want
Valuable advice
Fantastic content
So inspiring
Amazing strategies
Great discussion on AI and CX
keep it up
Nice
Highly recommend
Very informative
Highly recommended
Well done
Good work
Incredible strategies for business growth
Thanks for sharing
Loved the tips
Steve's approach is groundbreaking.
golden words. thanks
Insightful tactics for operational savings
Olga’s methodologies are truly inspiring.
Transformative ideas for business success
Customer-centric approaches that work
Valuable lessons
Great discussion
Inspiring strategies!
Great episode
Excellent discussion, very thought-provoking
This really highlights the potential of AI!
The applications of AI discussed here are incredible
This makes me excited about the future of AI
AI in customer experience is such a game changer
Very informative podcast, thanks for sharing!
Glassix Spotlight Podcast is a podcast focused on sharing stories and ideas about how businesses can use empathy and artificial intelligence (AI) to revolutionize customer experience (CX). ).
The sharing is very useful and is a lesson that we should absorb
Kate is so good, I'm starting to admire her, she's really great
This podcast episode is a great resource for anyone interested in AI and CX. Kate shares insights and practical advice that can help businesses improve the way they interact with customers.