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Hi Sir, thank you for reaching out! All product installation videos are on our to-do list, and we look forward to sharing them with you soon.

Hi Sir, thanks for reaching out. Do you mean that you reset the router password, right? if so, please reconnect the wifi dongle again according to the manual.

Hi Sir, Thank you for your question. As we know, In Italy, the connection of inverters to the electricity grid is regulated by specific technical standards and requirements established by ARERA (Autorità di Regolazione per Energia, Reti e Ambiente) and other authorities. One of the key standards is CEI 0-21, which defines the technical requirements for grid-connected inverters to ensure safety, stability, and compatibility with the grid. ARERA enforces these regulations to guarantee compliance with the national electricity grid's operational standards. If an inverter does not comply with the CEI 0-21 certification or ARERA's regulations, it cannot legally be connected to the electricity grid. These regulations are designed to protect both the grid infrastructure and end users. If you'd like more specific details or guidance on the requirements, feel free to reach out, and we’ll be happy to assist further.

@carminecaira8118 assolutamente d'accordo con te.. mi aspettavo una guida su come configurare correttamente l'inverter lato software avendo diverse possibilità di gestione

Hi Sir, Thank you for your feedback and for sharing your thoughts. We appreciate your interest in our SNA series and take your suggestions seriously. This training session was designed as a brief introduction to the product. If you're interested, would you like to learn more about configuring the machine for real applications? We plan to focus on configuration in an upcoming session. If there’s any additional information you’d like us to cover, please feel free to reach out or leave us a message. At Luxpower, we value our customers' feedback and are here to listen and support you.

Hi Sir, Thank you for your support of Luxpower. Could you please share your contact information with us at marketing@luxpowertek.com? A dedicated representative will reach out to discuss more details with you.

Hi Sir, Thank you for reaching out. Are you interested in understanding the working principle of CT in a solar system? The CT detects the inverter's input and output currents in real time to ensure proper system operation. When connected to the power grid, the CT monitors the direction and magnitude of the grid current flow, determining whether power is flowing from the inverter to the grid or from the grid to the inverter. This functionality helps prevent excess power from being fed back into the grid. Additionally, our inverters offer a one-button setting, "Export to Grid," which allows you to disable power feeding to the grid. I hope this explanation addresses your concerns regarding the export-to-grid function. If you need further information or assistance, please feel free to let us know.

@LUXPOWERTEK Thank you, but I'm asking if I enable export to Grid and set it to 0% will the inverter power my non essential loads and not export to grid? (therfore charge batteries, power essential AND non-essential). Where non-essential loads are connected on the input side of the inverter?

​@@christoffkruger If you need to power the non-essential load and not export the power to grid, please disable the function" Export to Grid". If you enable the function" Export to Grid" and set it to 0%, also can reach not to export excess power to grid. Please don't worry for the non-essential load if the utility is always on.

If I enabling Grid Always On - it works, but takes a power from a grid directly instead batteries.

​@@artemchubenko Hi Sir, thanks for reaching out. Yes, the smart load function operates based on the inverter's default mode if "Grid Always On" is disabled. You configured it by setting the Smart Load Start SOC to 100% and Smart Load End SOC to 40%. This means that when the battery SOC reaches 100%, it will begin discharging to support the smart load, and when it drops below 40%, it will stop discharging for the smart load. However, if you enable "Grid Always On," the smart load will remain active regardless of the battery SOC.

@ thanks for prompt answer. However when I turn it on, the energy is coming directly from grid instead of batteries. I just want to figure out. That should to be like that or I am missing something.

@@artemchubenko Hi Sir, have you checked the SOC of battery, if the battery SOC drops the value of on-grid cut off SOC in the battery discharging option, the battery will stop to discharge to take the loads(including the smart load).

Hi Sir, thanks for your reaching out. The model you're referring to is the SNA US 6K, which is our split-phase version designed specifically for most regions of Americas. For the Vietnam market, we offer a single-phase version known as the SNA 3-6K. These models are tailored to meet the specific requirements of different regions.

@LUXPOWERTEK thanks 👍👍👍❤❤❤

Hi Sir, thanks for your attention for our training news, the next training for SNA 6K will be held on Nov 19th 16:00 PM. Please check below zoom Link for th e training: zoom.us/j/99077833267?pwd=13laLxahMXekm1TGKazG5YySVyDwBd.1 Meeting ID: 990 7783 3267 Code: 000000 Passcode: 000000

Hi Sir, Sorry for the inconvenience, Could you please share the SN with us? We will check the monitoring setting for your inverter.

​@LUXPOWERTEK Thanks for the reply, but when I write you the serial number of the inverter, my message disappears, maybe UA-cam blocks it, I don't know. Can the SN be emailed to you?

@@МихайлоБойчук-о3ж Yes, please send to marketing@luxpowertek.com

@@LUXPOWERTEK Sent to your email. Thank you

Hi Sir, Thanks for you reaching out. There are two options to control the battery when connected to the generator. You can set the Off-Grid Cut-Off Voltage to be lower or equal to the Generator Charge Start Voltage. This way, the generator will start charging when the battery voltage reaches the generator's start voltage. Let us know if you need further assistance with the settings!

Hi Sir, thanks for your reaching out. The registration page is designed for end users, so please use the end user's email address when filling in this field. Let us know if you have any other questions!

Hi Sir, thanks for reaching pit. Yes, this product is indeed the 6000XP. This product can be paralleled into a three-phase system, 208V/120V. If there's any specific information you're looking for or if there's any misunderstanding, please feel free to let us know. We're here to help!

Hi Sir, thanks for your reaching out, could we have your email to send you the PPT?

Hi Sir, Thank you for reaching out to us. We’re very sorry for the inconvenience you experienced during the registration process. Could you please try using "Grace01" to complete the enrollment? If possible, could you also share your SN with us at marketing@luxpowertek.com? This will help us verify the distributor, and we’ll arrange further training for them to ensure they can provide customer codes to their clients. We apologize for any inconvenience caused, and thank you for your patience.

Hi Sir, thank you for reaching out. The scenario you described aligns with the Self-consumption mode. Please avoid setting any specific working mode on the monitoring platform, as the system will automatically operate in Self-consumption mode.

Hi Sir, sorry for the misunderstanding, this function is for installer and distributor. If you need to update the firmware, please contact your installer or distributor to help you.

Hi Sir, thank you for your trust in Luxpower! This product is a single-phase, which can be paralleled into a three-phase system, which can work with an three-phase generator. For the 12kW three-phase inverter, would you prefer a high-voltage or low-voltage model? And are you looking for an off-grid or hybrid solution? I’ll pass along this request to our product team. Thanks again for your suggestion!

1:16 1:16 ​@@LUXPOWERTEK

I 7667😂😂❤🎉🎉😢c t4600 x60 c300 x60 x60 v50 X798X7-KMXW j 😂😂😂🎉🎉🎉😢​@@LUXPOWERTEK

😢😢

7⅚u

Hi Sir, thanks for your reaching out. I’ve forwarded your request to our Technical Department, and we expect to have the Ukrainian language available soon.

Hi Sir, thanks for your reaching out. Please follow below steps to update the firmware. 1, Open your Luxpower app, and find the "DOWNLOAD FIRMWARE" button in the login page, do not need to login. 2, Choose the device model you use, and click the "DOWNLOAD" button, waiting for the files download completely. 3, Choose your dongle SN as the target WIFI, then Click" CONNECT DEVICE AND UPDATE" 4. Then you will enter into the update firmware page, click the "UPDATE FIRMWARE" button to finish it. Please contact us: info@luxpowertek, if you need further help.

Hi Sir, thanks for reaching out. EOD is the meaning of End of Discharge

@@LUXPOWERTEK thank you.

Hi Sir, thanks for your reaching out. For your question 1: We don't recommend that connect generators to each inverter in the parallel system, the system will not operate. For your question 2: We guess that you enable the function "Grid always on" in the Smart Load setting section. For your question 3: I also forwarded this error to our tech-support, they will reply to you asap.

Hi Sir, the current version of SNA-5000 WPV cannot support the AC coupling. We are upgrading the hardware and will release this function in next 5K version.

Hi Sir, thanks for your reaching out. Could you please share your email with us?

@LUXPOWERTEK i guess my reply was removed.

@@FMG-MicroGas Hi Sir, we didn't see the email address, please send a test mail to marketing@luxpowertek.com

Hi Sir, Yes, our hybrid inverters are compatible with on-grid micro inverters. The micro inverter system can be connected to the GEN port, utilizing the AC coupling function. If your local regulations do not allow energy to be fed back into the grid, you can configure your entire system, including the micro inverters, to operate in off-grid mode. For more information, please refer to our video, which provides a detailed explanation of the AC coupling functionality(for Luxpower hybrid inverters）.

Hi Sir, thanks for your reaching out, We have forwarded your suggestions to our technical support department, and we look forward to their response.

Hi Sir, Thank you for reaching out. Regarding our SNA series, when connecting a smart load to the GEN port, please ensure that the total load (smart load + EPS load) does not exceed 6kW. This is because our inverter limits the total output power to match the inverter's capacity, which is 6kW.

Hi Sir, thanks for your reaching out. Can I have your email? We will share the document with you.

Yes please. This would be most helpful.

Hi Sir, We are sorry for your inconvenience. Could you please send your SN to info@luxpowertek.com, our technicians will help you to solve this problem.

Hi Sir, thanks for your reaching out. Can I have your email? our sales will contact you asap.

Hi Sir, thanks for your reaching out. Our SNA 6000 model has these functions, and for SNA 5000, we will release these functions soon, please stay turned for our notifications

Hi Sir, Thank you for reaching out to us. We noticed that you’ve left several messages on our account. Please be assured that we’ve submitted your concerns to our technical support team as a top priority. They will be in touch with you shortly to help resolve the issue. Thank you for your patience.

Hi Sir, We apologize for the inconvenience you’ve experienced with the Wi-Fi dongle. Could you please send your details to info@luxpowertek.com? Our after-sales technicians will assist you in resolving the issue.

Hi Sir, Thank you for reaching out. We don’t have specific generator models to recommend. However, if you are using a single-phase inverter system, please use a single-phase generator; similarly, for a three-phase inverter system, a three-phase generator is required. For our SNA series, the recommended generator input power is 7370W. We advise not to exceed this power limit. For our hybrid series, please refer to the user manual to check the generator passthrough relay specifications and select a suitable generator accordingly.

Hi Sir, Are you an end user or an installer? It's quite easy to obtain the installer code from your distributor. The "Installer Code" is visible in your distributor's user center and can be found when they log into their account.

Hi Sir, sorry for the late reply. We have an CT in the packing list, and also have the CT connection instruction in the user manual, Can I have your e-mail to send you the latest instruction?

Yes, we have replied to you on another message, please send more details to info@luxpowertek.com

How can I set it to be automatically switch when the utility power is off

Hi Sir, thanks for your reaching out. This SNA US 12K is a split-phase, 120V/240V type, can be used all split-phase area, if you have more question, please contact us: info@luxpowertek.com