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Eli Solutions Team
Приєднався 26 сер 2020
Educating Your Atlassian Journey
JSM Demo: The Art of Major Incident Response #jiraservicemanagement #atlassian #descript
In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can disrupt services and impact customers. Understanding the intricacies of Major Incident Response is essential for maintaining operational continuity and enhancing customer trust.
Our recent webinar delved into the art of Major Incident Response, showcasing a comprehensive playbook that leverages Jira Service Management. This demo is a valuable resource I frequently use with new clients to highlight the key features of Atlassian’s tools. It effectively illustrates how these features can be tailored to their specific needs, making it easier for teams to implement best practices in incident management.
Summary:
00:00 Intro to Incident Management Play
02:58 Incident Playbook Key Modules
06:24 Major Incident Management: User Generated Alert Demo
16:55 Event Management: Platform Generated Alert Demo
25:00 Configuration of Team Operations On-call Schedule
26:50 Configuration of Team Operations Integrations
28:08 Configuration of Automation
29:00 Review Out of the Box Reporting
Link to Atlassian Article: community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Demo-The-Art-of-Major-Incident-Response-JSM-Operations/ba-p/2858587?P:online*O:community*I:social_share*
If you enjoy this video, please subscribe: ua-cam.com/channels/NpoN5CO_xVHjHLMaU4h02w.html
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Our recent webinar delved into the art of Major Incident Response, showcasing a comprehensive playbook that leverages Jira Service Management. This demo is a valuable resource I frequently use with new clients to highlight the key features of Atlassian’s tools. It effectively illustrates how these features can be tailored to their specific needs, making it easier for teams to implement best practices in incident management.
Summary:
00:00 Intro to Incident Management Play
02:58 Incident Playbook Key Modules
06:24 Major Incident Management: User Generated Alert Demo
16:55 Event Management: Platform Generated Alert Demo
25:00 Configuration of Team Operations On-call Schedule
26:50 Configuration of Team Operations Integrations
28:08 Configuration of Automation
29:00 Review Out of the Box Reporting
Link to Atlassian Article: community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Demo-The-Art-of-Major-Incident-Response-JSM-Operations/ba-p/2858587?P:online*O:community*I:social_share*
If you enjoy this video, please subscribe: ua-cam.com/channels/NpoN5CO_xVHjHLMaU4h02w.html
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Create Online Course Videos | Descript Video Editing Tutorial
www.descript.com/?lmref=Y8ve_A
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Переглядів: 108
Відео
HR Onboarding Demo Using Personas #jira #atlassian #jiraservicemanagement
Переглядів 13721 годину тому
In this video we demo the HR Onboarding Workflow in Jira Service Management with the use of personas. Summary: 00:06 Intro 00:30 Explanation of Key Features 04:36 HR Onboarding Demo End to End Link to Atlassian Article: community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Demo-Unlocking-key-secrets-of-Employee-Onboarding/ba-p/2852319?P:online*O:community*I:social_share* If you enjoy ...
How To Page the Major Incident Team with Jira Automation #jira #atlassian #descript
Переглядів 8814 днів тому
In this tutorial, we will show you how you can use jira Automation to auto-populate the responders field and page the Major Incident Team. Summary: 00:00 - Intro 00:20 - Team Setup with Operations Feature Enabled 01:17 - Access JSON Issue Details 02:23 - Configure Jira Automation 04:48 - Validate the widget configurations Link to the article: community.atlassian.com/t5/Jira-Service-Management-a...
Linking Jira Cloud and Jira Data Center Tickets #jira #atlassian #descript
Переглядів 5421 день тому
In this video tutorial, we will show you how you can set an application link to link jira issues between a Jira Cloud and Jira Data Center instance.
Jira Service Management Widget Configuration #atlassian #jira #descript
Переглядів 4277 місяців тому
In this tutorial we show you how you can configure a Jira Service Management Widget for your external website. Summary: 00:00 - Intro 00:20 - Configure the customer's permissions for the Widget 01:47 - Configure the Widget Settings 03:25 - Update your external website 03:46 - Validate the widget configurations If you enjoy this video, please subscribe: ua-cam.com/channels/NpoN5CO_xVHjHLMaU4h02w...
Jira Service Management with External Portal, Email and Chat Support #jira #atlassian #descript
Переглядів 2,2 тис.8 місяців тому
In this tutorial, we will show you how to build an external service desk with Jira Service Management. We will allow customers to create tickets through a portal, email and through slack channels. Stay tuned for the full tutorial. Summary: 00:00 - Intro 00:20 - Get a free Jira Service Management Instance 01:20 - Create a new JSM Project 02:30 - Configure the Portal 04:00 - Configure Email Suppo...
VEO Overview #veo
Переглядів 1699 місяців тому
Overview of the VEO platform Summary: - Overview: 00:00 - Accessing Account: 2:46 - VEO Player Overview: 3:10 - Create a Player Profile and Tag Highlights: 8:00 - Creating Highlights: 14:50 - Download and Sharing highlights: 24:40
Jira Automation - Find the Smart Value For A Field #atlassian #jira #descript
Переглядів 2,3 тис.Рік тому
In this tutorial we show you how how you can find any smart value for any of your fields in your Automation Rules. Summary: 00:00 Intro 00:16 Identify Smart Values that you want to capture 00:52 Access your ticket with a JSON REST API 01:32 Identify the Smart Value Format (Priority) 01:46 Create an Automation Manual Trigger rule with the Log Action 2:21 Validate the Smart Value through the Audi...
5v5 Diamond Formation Intro #grassrootsfootball #osa #grassrootssoccer
Переглядів 1,8 тис.Рік тому
5v5 Diamond Formation Intro #grassrootsfootball #osa #grassrootssoccer
Grassroots Soccer Rules U6-U8 #OSA #grassrootsfootball #youthfootball
Переглядів 480Рік тому
Grassroot Soccer Rules U6-U8 for the Ontario Soccer Association. Summary: - In this video, we will be going over the grassroots soccer rules and we will use real footage to show how the rules are applied.
JSM and JS Sync Series - Synchronize Linked Tickets Statuses #atlassian #automation #descript
Переглядів 853Рік тому
In this tutorial we show you how how you can synchronize statuses between linked tickets from a JSM and JS Project. Summary: 00:00 Intro 01:07 Rule 1:Create Rule to transition status from the JSM portal to the linked JS tasks 05:02 Rule 2: Copy rule to transition status from the JS tasks to the JSM portal tickets 06:48 Validation JSM and JS Syn Series: Series: Intro: ua-cam.com/video/d6WtoAvicl...
JSM and JS Sync Series: Synchronize Customer and Dev Team Comments #atlassian #automation #descript
Переглядів 580Рік тому
In this tutorial we show you how how you can copy comments between linked tickets from a JSM and JS Project. Summary: 00:00 Intro 00:27 Rule 1:Create Rule to copy comments from the JSM portal to the linked JS tasks 03:35 Rule 2: Copy rule to copy comments from the JS tasks to the JSM portal tickets 04:47 Validation JSM and JS Syn Series: Series: Intro: ua-cam.com/video/d6WtoAvicls/v-deo.html Pa...
Jira Software - How to create a Jira Dashboard in 3 simple steps #jira #atlassian #descript
Переглядів 2,3 тис.2 роки тому
Jira Software - How to create a Jira Dashboard in 3 simple steps #jira #atlassian #descript
Jira Service Management - Incident Management Overview #jira #atlassian
Переглядів 5012 роки тому
Jira Service Management - Incident Management Overview #jira #atlassian
Jira Service Management - Linking Insight Custom Fields #jira #atlassian #descript
Переглядів 2,2 тис.2 роки тому
Jira Service Management - Linking Insight Custom Fields #jira #atlassian #descript
Jira Service Management - Set Automatic Approvers from Insight Objects #jira #atlassian #descript
Переглядів 1,9 тис.2 роки тому
Jira Service Management - Set Automatic Approvers from Insight Objects #jira #atlassian #descript
Populate Work Items For Your Initiative #Jira #Atlassian #Descript
Переглядів 1152 роки тому
Populate Work Items For Your Initiative #Jira #Atlassian #Descript
Build An Advanced Roadmap For Your Initiative #jira #atlassian #descript
Переглядів 8912 роки тому
Build An Advanced Roadmap For Your Initiative #jira #atlassian #descript
Project Portfolio Management Solution Demo in Jira #Jira #Atlassian #Descript
Переглядів 1,8 тис.2 роки тому
Project Portfolio Management Solution Demo in Jira #Jira #Atlassian #Descript
Jira Service Management - How to build a Jira Service Desk using Forms #jira #atlassian #descript
Переглядів 21 тис.2 роки тому
Jira Service Management - How to build a Jira Service Desk using Forms #jira #atlassian #descript
Jira Automation: Sum up Story Points from Epics #jira #atlassian #descript
Переглядів 4,9 тис.2 роки тому
Jira Automation: Sum up Story Points from Epics #jira #atlassian #descript
Jira Automation: Create Subtasks with Manual Triggers #jira #atlassian #descript
Переглядів 1,3 тис.2 роки тому
Jira Automation: Create Subtasks with Manual Triggers #jira #atlassian #descript
Jira Automation: JSM JS Synchronization: Create Tasks #jira #atlassian #descript
Переглядів 1,4 тис.2 роки тому
Jira Automation: JSM JS Synchronization: Create Tasks #jira #atlassian #descript
Changing the Epic Link (i.e. moving one story to another Epic) would need to trigger an update of the previously assigned Epic as well, otherwise the number of story points of the to-be-moved story is still taken into consideration (i.e. the number of points is not reduced there) until the recalculation is trigged by some other way in the old epic. Am I thinking the wrong way? Any solution for this?
Hi David, you may have to use the {{Fieldchange}} smart value to capture the previous epic link value. Once you have the old epic key, you can recalculate. Documentation on smart values can be found here: support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
what is the application of the Story Size KPI?
Here is the full explanation for the story size: community.eazybi.com/t/agile-reporting-velocity-variance-and-story-size/6684
Hello, I installed this automation, but I'm getting an error and I can't figure out why, can you help? Edit issue Unknown fields set during edit, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Story Points (customfield_10032) No fields or field values to edit for issues (could be due to some field values not existing in a given project): STEAM-11951
If you have this error, most likely the field that you are editing is not available in the project or issue type. Ensure that you add the field to the issue type screen.
For anyone stuck on the jql to find all stories under an epic, this works for me. "Epic Link" = "{{issue.key}}" and type = Story
how would things change with Parent replacing Epic Link?
Hi thre, you may have to use the {{Fieldchange}} smart value to capture the previous epic link value. Once you have the old epic key, you can recalculate. Documentation on smart values can be found here: support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
can't find lookupissue option. Also, I want one assignee to get one email for all the issues instead of seperate email for each issues.
@@ChandanChoudhary007 can you confirm that you are in the cloud instance?
@@elisolutionshi same problem. I'm on cloud.
Hi For some reasons the second rule when implemented as per the video. Body of the email does not pull up any tickets. Please help
Check the jql that you are using. There could be a typo. I suggest you post the issue in the Atlassian community and include screenshots of your rule.
Would this be the same now that EPIC is called PARENT? What if my Epic has several different types of subtasks?
Hi, if they are subtasks it would be different. This example works when you have stories that are linked via the epic links.
only works for logged in users, how to make it also work for non-logged in users (portal)?
Great Point. Yes, you will have to be a customer of the portal to be able to track the issues that you have created.
Great video team! If I am the CSM at my company and I set up a help desk project like you have in the video for external customers, can the product managers in the company also get access to the bug ticket created by the customer, in their own Jira software workspace if they are not on Jira service management? Or will the CRM need to create a bug in the Jira software workspace for the Product manager to see?
So basically my question is: is Jira service management linked with Jira sortware (the branch that the product teams use)? Will they PMs see the bugs in their workspace?
Yes, they can. You have to assign them a jira software license and give them browse only access in JSM to see the tickets only. They won't be able to edit them. Now, you can link a story or task to the original ticket so that the dev team can work on it.
Thanks much, it's 2024 and I'm on trial cloud and Idon't see SLA option anywhere in project settings, does it mean I need some other version to set it up?
You need to ensure that you have jira service management for the sla functionality.
For those, who would like the same but for hours, the formula look like: {{#=}}{{issue.subtasks.original estimate.sum}} / 3600{{/}}
Subscribed. The way I like videos. Short. Concise. Good!
Thanks.
This is great and it works for most of my epics but for some it adds many more points than it should. Any ideas why an epic with 26 points has 205.5 instead? Perhaps how an epic is named or something?
Check the audit log. It's possible that someone is tagging stories from another project to your epic, but you do not have access to their stories. Hard to tell without any details. If you post on the Atlassian community forum with more details I can help.
Thanks, I found two epics with the same 'epic name' so points were totalled from both, on both. @@elisolutions
Hi there. I tried this out, and it works great. Is there a way to set things up so new subtasks inherit the Fix Version/s value automatically?
Yes. You can set an automation that when the fix version changes in the story to update the subtasks. You will be using the field value change trigger.
@@elisolutions Thanks. I have that in place already. I was more interested in having the subtask inherit the parent fix version at time of creation.
Really insightful and much needed one for easyBI beginners. Since it's been a 2-year-old tutorial - The functions used in this video are not available now. Example functions - “Sprint Story Points Not Committed and Completed” & “Sprint Story Points committed and Completed”. Please help.
These are calculated measures.. You need to create them.. Follow the instruction he is showing step by step
How to replace the SLA values, since they can't be removed.
You can delete all the SLAs in your SLA settings so that they do not display in the tickets.
hi this was helpuful, i was wondering if we could add 2 fields in story and add their sum in Story points under planning sub tab. like QA SCore , Dev Score (this 2 fields would be in right side tab and their sum would be in STory points field in Planning subtab?
Yes, you could do that. It will be a simple automation that adds two separate custom fields.
Thanks! Very helpful
You are Welcome!
Excellent and easy to understand. thank you!! The only issue I see is that the other team always comes after us in clumps, so when my 2nd grade girls do try and maintain a formation, the other team always wrecks it with chaos soccer.
You are welcome!
Thank you very much!! This help me a lot
You are welcome!
Thanks for this video. Please when I configue exactly you show in this video bu i´m using TASK with story linked in the story linked the rule cleaned story point :( instead of adding the story points in the story, the rule clears the story points in the story
Thanks for this video, Is there a video for Sprint burndown chart also?
Hi, if you go to the demo reports in the eazybi site you will find burn down charts.
Thisis exactly what we need but it is saying I have an error? can you help? Lookup issues There was an error executing a search during custom value definition: . Custom Smart Value JQL Search: "(issuetype in (story) and "Epic Link" = "") AND (project in (10030))" - The operator '=' is not supported by the 'Epic Link' field., No issues have a parent epic with key or name ''
Hi, based on the error it looks like the epic has not been set for one of the stories. I suggest you post the issue in the Atlassian community and we can troubleshoot better.
very nice video
Thanks!
thank you, very helpful and easy to follow
You are welcome!
Can we add the issue attachments files in the email?
Hi there, unfortunately I don't think this is possible.
Hello i tried synching work category update from epic parent, but it only happens to the 1st child story and subtask. the update does not go to the other user stories under the epic, can you please share your thoughts how it could iterate to all child stories?
Stories and epics use a different links. Use this as an example: www.atlassian.com/agile/tutorials/how-to-sync-epics-stories-with-jira-software-automation
couldn't understand anything. Can u pls explain how to sum up story points from all the user stories added to a feature epic?
just replace Initiative with Epic and Initiative contains epic with any other dependency(like "is affected by" or "causes" or any other category from Link issue) and everything else leave the same
Hi John, thanks for the video. Can we have this automation for a specific space rather than apply it to the entire org? Thanks
Yes, you can apply it to only a specific Jira project.
Very helpful and useful ..thank u!
You are welcome!
Great tutorial !! in second example - is there an option to send using this method to assignees a list of their due tickets (i.e. create a list per assignee and send to her/him the list?)
Hi There, I don't believe there is a simple way to that through automation unless you create a rule for each assignee. There is no easy way to iterate through the assignee list. What I would suggest is instead is to create a dashboard or a filter and use the assignee = currentuser() JQL and have them subscribe to it so that they get a daily email.
I cannot find the Story Point option in the list while in creating action under parent section. I have done everything till the point before 3rd step but post that the options are not available. Please help
Can you confirm that you are in Jira Cloud?
Video was great and I was able to get this to work on past due issues. I would guidance on how to setup automation where it only displays task due today, not past due or due next week. Can someone help? I am not a programmer. Thank you.
Hi, you will have to update your JQL as follows: DueDate >= startOfDay() and DueDate <= endOfDay()
Hi, Thanks for the video. Its really helpful. I added these automations. The first rule(sum up story points) is running successfully but still the story points at the epic level is shown as None. In audit log, everything including Edit issue is successful. But story point at Epic is None. Can you suggest if there is something i need to change ?
Hi, post your issues in the Atlassian community with screenshots of your rule and audit log and we can take a look at your issue: community.atlassian.com/
Thanks 😀
You are welcome!
Great tutorial, also can you tell me the names of the songs that you use? Great songs, thanks!
Sorry for the late reply. We had to go over the playlists. The music is from Envato elements. Song 1: elements.envato.com/the-lounge-YUPMSY2 Song 2: elements.envato.com/the-lounge-NQBEM47
@@elisolutions Thank you so much
I'm having trouble setting up what you have from 0:19-1:08. I got the objects assigned to the custom fields and all of that is working great. How did you get that first part set up? This is exactly what I need for my current project
Hi There, You will need to create an attribute in one of the child objects that refers back to the parent object. Instead of selecting default for text, select, etc. You need to select the object attribute and then select the object you want to pick up.
Hi, Parent subtask automation works only when there is a transition from present status to the destination status..can you help with a workaround? I do not want to give transition to all the status
Hi, the manual trigger cannot be hidden, but you can add a condition to check the current status. So when it's in the wrong status the rule won't run.
Great tutorial. How to sync "Time Tracking" and "original estimate" from the related issue (Jira <-> SDM) ?
This is an excellent video. starting out and learning EasyBI and all of your videos are so helpful and EASY to follow.... became a new subscriber
You are welcome and thanks!
EXCELLENT video... ty!
You are welcome!
Thank you for this video) Any idea how to make autofill of depented field?
Hi there, you can try this option: community.atlassian.com/t5/Jira-Service-Management/Filter-Issue-Scope-IQL-with-a-select-custom-field-how/qaq-p/1594125 but it will depend whether it's a single or multie select.
Hi, Can we send the dashboard to email with automated functionality like scheduling? Thank you!
Unfortunately, this functionality is not available.
A thoroughly useful guide; thank you.
You are welcome!
Instead of sending it on an email with multiple issues.can we add it as an attachment to the email(csv attachment). Please help
Unfortunately, I don't think the feature exists today. Thanks.
Thanks, this is very helpful,
You are welcome
Thank you for great video. I have a question when adding the Action perform 'Lookup issues' how to get the field that not on the list from system As your video show "Story Points" field but my have "Story point estimate" would be nice if you can give an suggestion Thank you
Hi thanks for the feedback. Story Points is a custom field, so for story point estimates you can use the story points estimates.
Hi, does this app require additional fee?
In Jira Cloud is free. For Data Center and Server you will have to pay for it for now, but they have plans to make it free.
Is it possible to run the IQL filter using multiple Business Unit objects? I can not seem to get this to work in the JSM portal using the settings in this video (with the addition of the store multiple objects setting switched on)
Hi Johnski, does your custom field supports multiple business unit selections? If so, the iql filter can be used with the in() syntax to match the business units you want to match.