Kyle Westaway
Kyle Westaway
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How to be a Supercommunicator with Pulitzer-prize Winning and Best-selling Author Charles Duhigg
The Pulitzer-prize winner and author of the transformative "Power of Habit", Charles Duhigg joins me to talk about his latest book. Supercommunicators is an exploration of the skills that allow a few of us to build authentic connection with almost anyone, all by just having conversations. He looks at the stories of some remarkable communicators, and the science behind what they do. Charles also reveals the techniques that any of us can practice to become supercommunicators ourselves.
Here's a link to buy the book: amzn.to/3UZt0eD
00:00 - Introduction
00:32 - What is a "supercommunicator"?
02:15 - How to become a supercommunicator yourself
03:17 - What sparked the work for this book?
05:27 - How we connect (and how we don't)
07:21 - The "Three Conversations"
07:39 - The "What's This Really About" conversation
09:19 - How to ask good follow-up questions
10:55 - How to have the "What is this really about" conversation well
13:27 - The authentic CIA agent
16:13 - The "How Do We Feel" conversation
19:54 - Listening to learn, not waiting for your turn to talk
21:22 - Good conversation as a means of sales and influence
22:04 - "Supercommunicator" or "Super-listener"?
23:29 - Finding common ground by shuffling your identities
28:44 - Is "winning someone over" = convincing them to "leave their tribe"?
33:27 - How to have "hard conversations"
36:46 -Why "don't feel that way" backfires EVERY time
37:36 - Never argue with your spouse on an empty stomach
39:01 - How important is the sense of control for good relationships
40:35 - Practical tips for having the difficult conversations
42:39 - What impact do you want this book to make?
44:25 - Being a supercommunicator is natural for us
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КОМЕНТАРІ

  • @rasmusrk92
    @rasmusrk92 22 дні тому

    This was very informative. Thank you.

  • @camgere
    @camgere 4 місяці тому

    Nice explanation in the book of "Rank and Yank". 18:30 Layoffs aren't a desperation move to avoid bankruptcy. It is an ongoing process to pump up the stock price by publicizing routine layoffs (lowering expenses). The 10% of employees who are perceived to have the least productivity are laid off. Every year. Office politics and paybacks ensue. Hardly increasing productivity. Meanwhile senior executives cut deals with the board of directors (who represent shareholders) for millions of dollars in stock options (no losses if the stock goes down), salary and benefits.

  • @guiller2371
    @guiller2371 4 місяці тому

    How I define success for my interprise? People willing to work hard or are getting older will never have to worry about becoming homeless or not having something healthy and fresh to eat.

  • @Baranoeda
    @Baranoeda 4 місяці тому

    A very good conversation. I come from Sweden (yes... I know some Americans thinks we are commies) but we still have our thriving middle class, healthcare AND we have many great successful companies. It can be done. We call it social capitalism, or something like that.

  • @edwardkierklo9757
    @edwardkierklo9757 5 місяців тому

    Why do Americans venerate corporate CEOs? Absurd idolatry. CNBC and celebrity co-dependent partners. The pathway starts with credentials from elite schools. Break this by eliminating legacy admissions

  • @SarahMcPherson-vm2gf
    @SarahMcPherson-vm2gf 5 місяців тому

    How do Autistic People fit with this?

  • @ancef
    @ancef 6 місяців тому

    Great video but the background music is unnecessary

  • @tinaolson744
    @tinaolson744 7 місяців тому

    I enjoyed watching this and taking notes so I will apply the information. Last week I listened to Charles on Greg McKeown. This reinforced the learning. I am so excited to put this into practice. Thank you for your willingness to respond to questions and comments via email.

  • @KatrinaKaily
    @KatrinaKaily 7 місяців тому

    No Worksheets

  • @lennoxpowell1675
    @lennoxpowell1675 7 місяців тому

    Extremely valuable advice from the conversation

  • @jorgeguzman8083
    @jorgeguzman8083 7 місяців тому

    It's Charles Duhigg. This deserves way more views. It needs to be boosted!

  • @philparisi9175
    @philparisi9175 7 місяців тому

    So he said please, in a very nice way, and she converted her national status and became a spy and helped to bring her own country down. Guess what that didn’t happen that’s not a truism that’s a fantasy used to prove a point.

  • @Superfoot
    @Superfoot 7 місяців тому

    When I read his book, after each paragraph, I just stopped and shook my head. Jack Welch was evil.

  • @LovelyLady1111
    @LovelyLady1111 7 місяців тому

    Wonderful!!

  • @trustmub1
    @trustmub1 11 місяців тому

    Over the years the same companies have been using crisis economics to be profitable. We just hope they are not orchestrating crisis mode to their benefit

  • @peterbumper2769
    @peterbumper2769 11 місяців тому

    Yes, it is the day-to-day moments that build a solid foundation for any relationship

  • @katybaker6023
    @katybaker6023 11 місяців тому

    Interesting and truly meaningful conversation we could all adopt almost regardless of our age and occupation. Particularly the 'Margin(s) of the Safety' concept! I work with entrepreneurs on their pricing to achieve exactly what you both agree on, establishing breakeven and that margin of safety for their business meaning low debt assured profitability and the ability to chart their own course on their own terms. Not on an investors terms which may be "grow, grow, grow" at (almost) any cost. 👍👍

  • @TedGuggenheim
    @TedGuggenheim 11 місяців тому

    This is a wonderful topic and perspective from Shane! In a similar, but different vein as a startup CEO, I often coach my leadership team on the value of vacillating between a feeling of complacency and panic. Complacency allows clarity in ordinary moments, but a sense of “panic” can create urgency and gut level decision making that can be extremely useful, if not for prolonged periods. Thanks for a great podcast Kyle!

  • @AwadziBartholomew
    @AwadziBartholomew Рік тому

    Is a good summary of the author books

  • @tkppodcast
    @tkppodcast Рік тому

    Thanks Kyle .. loved our conversation

  • @jayman732819
    @jayman732819 Рік тому

    This book is great public service and needs to be taught in school

  • @ShawnCheng-z1n
    @ShawnCheng-z1n Рік тому

    inspired to think like Ed

  • @gregzlevor9047
    @gregzlevor9047 Рік тому

    Thanks so much Kyle! Polina I really appreciate you sharing your wisdom. Lots of great nuggets here that I will share with clients and groups. Have a great day.

    • @kylewestaway
      @kylewestaway Рік тому

      You're so welcome! What was one nugget that's really stuck with you?

    • @gregzlevor9047
      @gregzlevor9047 Рік тому

      @@kylewestaway I loved the idea of embodying an identity vs striving for a goal...also, we need more scouts!

  • @PolinaMarinovaPompliano
    @PolinaMarinovaPompliano Рік тому

    Thank you for having me, Kyle!!

    • @kylewestaway
      @kylewestaway Рік тому

      What a fun conversation! Thanks for joining!

  • @janpiercy5349
    @janpiercy5349 Рік тому

    Outstandingly clear, accurate and concise primer on an important topic. Thank you, Kyle!

  • @Davepows
    @Davepows Рік тому

    Great content, get a good mic though, will take the videos to the next level!

  • @nexusvesting
    @nexusvesting Рік тому

    Thanks, Kyle. A lot of information for a beginner like me, but a great start. Appreciated !

    • @kylewestaway
      @kylewestaway Рік тому

      No worries! This is guide is designed for new founders. Glad it was clear and helpful.

  • @PromoteBri
    @PromoteBri Рік тому

    Thanks for your video! ❤

  • @AlexLopez-eh7zx
    @AlexLopez-eh7zx Рік тому

    finally , someone explains it the right way !!

    • @kylewestaway
      @kylewestaway Рік тому

      Haha... Have you heard some bad explanations? I try to get it right and keep it clear.

  • @nathanielwilliams2473
    @nathanielwilliams2473 Рік тому

    Very informative for the L3C!

  • @5Mythos
    @5Mythos 2 роки тому

    We recently went through the conversation process of 4 rounds of SAFES, it was not founder or follow on round investor friendly. Not surprising, It is an incubator friendly investment vehicle that does make it easy to take in money now but you pay with complexity later. Very nice job on the video! Fair and informative!

    • @kylewestaway
      @kylewestaway Рік тому

      Interesting. I'm curious if you were using the Pre-money or Post-money SAFE. I think the newer Post-money SAFE makes the conversion process clearer.

  • @davidderidder2667
    @davidderidder2667 2 роки тому

    Interesting topics.

  • @ramanvk5523
    @ramanvk5523 2 роки тому

    Jeff Immelt, Jim McNerney, Dave Calhoun, Bob Nardelli - 4 candidates who were short listed by Jack Welch to succeed - each went to lead a company and it will be a good study of what happened to those companies under the leadership of these people.

    • @kylewestaway
      @kylewestaway Рік тому

      Interesting idea.

    • @davelantz2318
      @davelantz2318 Рік тому

      One word... FAILURE!!! I worked under Immelt's regime. Obama made him his Jobs Czar while he was shipping GE jobs enmasse to China, India and Eastern Europe.

    • @MrBaixiong
      @MrBaixiong Рік тому

      Bob Nardelli? The guy who almost put Chrysler in the toilet? For real????

  • @KaivanDave
    @KaivanDave 2 роки тому

    I've been on your newsletter for a while and I love your work. Thank you for sharing your knowledge.

  • @gregb7595
    @gregb7595 2 роки тому

    Comes down to lazy, cherry picked boards. Not just the CEO. Think Enron , think WorldCom, ...and think GE. Members too overwhelmed to make informed decisions end up relying on the " recommendations " of the CEO and his minions.

  • @brianadams2077
    @brianadams2077 2 роки тому

    I’m an equity investor and I’ve been bit By a few of these in the past. Great list!

    • @kylewestaway
      @kylewestaway 2 роки тому

      Thanks Brian. Which have you been bit by?

  • @JohnElbing1
    @JohnElbing1 2 роки тому

    Great content.Thanks. I use the "Slicing pie" method for point 1. It forces some really important discussions upfront.

    • @kylewestaway
      @kylewestaway 2 роки тому

      Good pointer. I haven't reviewed the "Slicing the Pie" methodology in years. I need to go back and take a look again. Maybe a video on that might be interesting? What do you think?

    • @JohnElbing1
      @JohnElbing1 2 роки тому

      @@kylewestaway Mike Moyer has a UA-cam channel. ua-cam.com/users/hashtagslicingpie

  • @austinmeyer
    @austinmeyer 2 роки тому

    Wow! Amazing pointers! I wish I had seen then when I started my business! Would have saved me some head-aches. (with respect to handing out too many shares to zombies early on)

    • @kylewestaway
      @kylewestaway 2 роки тому

      Fantastic! Yeah... you've got to be careful with those zombies!

  • @BrandonHoe
    @BrandonHoe 2 роки тому

    I’ve been a subscriber of your newsletter for a while, and both that and this series of videos is really well done and helpful. Thanks for developing both!

    • @kylewestaway
      @kylewestaway 2 роки тому

      I'm so glad! Stay tuned for more helpful videos this Fall.

  • @dr.juliatortolanimsdaom8090
    @dr.juliatortolanimsdaom8090 2 роки тому

    Thanks this was a really helpful explanation

  • @xit1254
    @xit1254 2 роки тому

    Bullshit.

  • @maori_brotha
    @maori_brotha 2 роки тому

    Great work David Gelles!

  • @zactianne6331
    @zactianne6331 2 роки тому

    Probably the most important topic of the day in America The Beautiful, a discussion between 2 intelligent Americans, and what have we got? 544 views and 4 comments, 2 of which are not in English--the American native tongue. I think we're screwed. And just when Welch started taking apart The Beautiful, other Americans helped China step onto the global trade stage. Fast forward 40 years, the Chinese have managed to bring 800 million people out of abject poverty and their leaders talk about modest prosperity for all. For all. For the majority. And as an American minimum wage earner, per Mr. Gelles, I'd be feeding my family on an income that has depreciated 75% compared with inflation. I no longer think it, I know it. We are screwed. Even the weapons manufacturers and our politicians of both parties will not survive the wars we're waging on ourselves and the rest of the world. But they don't know that. Yet.

    • @kylewestaway
      @kylewestaway Рік тому

      I'm glad you enjoyed the discussion.

  • @Kitoulini
    @Kitoulini 2 роки тому

    "Fear makes you hold on too tightly" 👍

  • @Kitoulini
    @Kitoulini 2 роки тому

    A great topic...on the right path to bring back Capitalism with a human face.

  • @Kevindoylejones1
    @Kevindoylejones1 2 роки тому

    Well done and a natural extension Kyle. Fix your lighting, btw.

  • @henrylabate501
    @henrylabate501 2 роки тому

    I listened to interview on NPR and UA-cam and found Mr Gelles wanting. Mr Gelles would show balance if he spoke of the biggest mistake that Welch made-SELLECTING JEF IMMELT AS HIS SUCCESSOR! Immelt at least twice SWORE that GE would make their numbers and/or would not lower their stock % payout. In both cases,one year apart, he lied about these financial within a few weeks of poor performance lowering stock price and a 65% lowering of

  • @ZaarsShed
    @ZaarsShed 3 роки тому

    Kyle, is there a full version of this lecture?

  • @yferber
    @yferber 3 роки тому

    anything is impossible until the first one do it! Congrats Kevin Jorgeson!

  • @PorscheAbraham
    @PorscheAbraham 4 роки тому

    This is premium content. Thanks so much for sharing!

    • @kylewestaway
      @kylewestaway Рік тому

      So glad you think so! Hope it was helpful.