CloudTalk
CloudTalk
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What is CloudTalk?
CloudTalk is changing the game when it comes to business communication. In this video, you'll learn how workflow automations, call quality and stability, call flows and international coverage combine to make our solution one of the best on the market. Want to try CloudTalk for yourself? Sign up for a free 14-day trial at www.cloudtalk.io/signup/
Переглядів: 2 520

Відео

Import contacts and start attending customers right away
Переглядів 1,5 тис.Рік тому
You can’t properly attend to customers when you don’t have their contacts saved, right? In this video, we will explain how to import contacts to your CloudTalk account easily and efficiently via CSV file, Integrations, API, or manually. Free eBooks: How to choose a VoIP package for your business: www.cloudtalk.io/how-to-choose-a-voip-package-ebook/ 12 features to look out for when choosing call...
Power Dialer - A Guide to Automating Sales Campaigns
Переглядів 1,1 тис.Рік тому
Meet Power dialer - the most effective feature for leading sales campaigns. Focus on selling and leave manual tasks to automation. In 7 easy steps, we will explain how to import contacts you want to target, create call scripts and surveys, set up campaigns, and track their performance. You’ll also see the dialer in action. Free eBooks: How to choose a VoIP package for your business: www.cloudta...
Call Flow Designer - Dive Into Advanced Setup
Переглядів 272Рік тому
If you’ve seen our first CFD tutorial, you've already learned the basics. But are you an expert? Almost. The second in-depth video will provide you with the last 5 set-up steps you need to know. Learn how to create a conference room, dial an extension, collect inputs from callers, create HTTP requests, and use condition splitters. Free eBooks: How to choose a VoIP package for your business: www...
Call Flow Designer - Master the Basics
Переглядів 810Рік тому
Be a director of your customers' calling journey with CloudTalk's Call Flow Designer. Create a fully customized call routing process and complex IVR menus, all according to your unique business needs. In this video, we will guide you through the process of setting up and using the Call Flow Designer - in 14 detailed yet straightforward steps. Free eBooks: How to choose a VoIP package for your b...
Pipedrive + CloudTalk - Integration Overview
Переглядів 2,8 тис.Рік тому
Experience the future of business calling with CloudTalk’s integration with Pipedrive. Access 160 international numbers, increase call efficiency by up to 87% and save your team time for what really matters - increasing customer satisfaction. All in just a 3-click installation! Learn how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their...
CloudTalk Onboarding: Dashboard & Statistics
Переглядів 935Рік тому
In this video, we'll show you how to access and analyze productivity and call statistics within our platform. With CloudTalk's reporting and analytics features, you can easily track and measure the performance of your team, gain insights into customer interactions, and identify areas for improvement. We'll cover how to view and analyze call statistics, including the number of calls made and rec...
CloudTalk Onboarding: Call Flow Designer & Business Hours
Переглядів 608Рік тому
In this video, we'll walk you through the process of setting up a call flow and business hours in the CloudTalk dashboard. With our call flow feature, you can easily customize the way calls are routed and handled by your team, ensuring that each call is directed to the right agent or group. We'll show you how to set up your call flow step-by-step and demonstrate how to test it to ensure everyth...
CloudTalk Onboarding: Number Acquisition and Porting
Переглядів 1,2 тис.Рік тому
In this video, we'll guide you through the process of acquiring an international phone number and porting an existing phone number to our platform. We understand that many well-established businesses already have their own phone numbers that they want to keep so that they can provide a smooth, consistent customer experience - while some other businesses are looking to get new numbers - maybe on...
CloudTalk Onboarding: Setting Up Agents & Groups
Переглядів 1,1 тис.Рік тому
In this video, we'll show you how to set up agents and groups within the CloudTalk software Whether you're managing a small team or a large call center, CloudTalk's agent and group features can help you streamline your communication processes and boost productivity. We'll cover everything you need to know, from adding and managing agents to creating and organizing groups based on your specific ...
CloudTalk Onboarding: Network and Tech Requirements
Переглядів 1,1 тис.Рік тому
In this onboarding video, we'll cover the tech and network requirements you'll need to get the most out of CloudTalk We'll discuss the importance of having Google Chrome as your web browser and ensuring that your router supports Quality of Service (QoS) to optimize your call quality. By the end of this video, you'll have a clear understanding of the essential tech and network components needed ...
CloudTalk Onboarding: Introduction To CloudTalk
Переглядів 4,3 тис.Рік тому
Learn how to download and access the CloudTalk apps and browser extension, log in with a single click and make your first call. You’ll also discover how you can check and export call statistics, and how you can significantly boost your call center productivity with our click-to-call browser scanner extension. Free eBooks: How to choose a VoIP package for your business: www.cloudtalk.io/how-to-c...
Through Analytics to Success 🚀
Переглядів 735Рік тому
We are thrilled to present a brand new CloudTalk Analytics. 📊 In this video, we will walk you through the best it has to offer → drill-down reporting for deep insights into your business processes, Call Steps report that shows the entire journey callers made when contacting you, Missed Calls analysis to see why your phone calls go unanswered, and much more. Take the journey with us and help us ...
How To Start A Virtual Call Center?
Переглядів 22 тис.Рік тому
In this video, you’ll learn the most important steps you need to take to set up a virtual call center. We’ll also you through the process from the planning stage to the implementation. Resources we mention in the video: The difference between inbound and outbound call centers: www.cloudtalk.io/do-you-know-the-difference-between-inbound-and-outbound-call-centers The 10 most important call center...
How Much Does Call Center Software Cost?
Переглядів 5 тис.Рік тому
In this video, you'll learn about various pricing models that call center software companies offer. We'll walk you through what things you should pay extra close attention to when considering to purchase call center software. Resources we mention in the video: Book a demo with one of our agents www.cloudtalk.io/demo/ Cloudtalk Features www.cloudtalk.io/features/ CloudTalk Pricing www.cloudtalk....
6 benefits of International Phone Numbers for Business (+ how to get one)
Переглядів 3,2 тис.Рік тому
6 benefits of International Phone Numbers for Business ( how to get one)
Turn your customer support into customer success
Переглядів 268Рік тому
Turn your customer support into customer success
Hitting your targets takes more than just a phone line
Переглядів 2,6 тис.Рік тому
Hitting your targets takes more than just a phone line
Boost Sales With the Best VoIP Service for Salesforce Teams
Переглядів 7812 роки тому
Boost Sales With the Best VoIP Service for Salesforce Teams
What is SIP ALG? and why should you disable it
Переглядів 11 тис.2 роки тому
What is SIP ALG? and why should you disable it
Wi-Fi Calling for beginners + 3 benefits
Переглядів 33 тис.2 роки тому
Wi-Fi Calling for beginners 3 benefits
How CloudTalk helped DiscoverCars triple their calls for half the money | Case Study
Переглядів 7302 роки тому
How CloudTalk helped DiscoverCars triple their calls for half the money | Case Study
Communication plan: creating an effective communication
Переглядів 16 тис.2 роки тому
Communication plan: creating an effective communication
Giving positive & negative feedback at work (+ 8 tips & trick with examples)
Переглядів 8 тис.2 роки тому
Giving positive & negative feedback at work ( 8 tips & trick with examples)
6 things to consider when choosing the best VoIP provider in 2024
Переглядів 15 тис.2 роки тому
6 things to consider when choosing the best VoIP provider in 2024
Irate customer: 7 tips How to Handle Angry and Abusive Customer Calls
Переглядів 14 тис.2 роки тому
Irate customer: 7 tips How to Handle Angry and Abusive Customer Calls
VoIP security: Risks, System, Basics + Best Practises
Переглядів 8 тис.2 роки тому
VoIP security: Risks, System, Basics Best Practises
Customer perceived value (CPV): Definition, determinants and examples
Переглядів 20 тис.2 роки тому
Customer perceived value (CPV): Definition, determinants and examples
How To Use Workflow Automation for Your Call Center (+ Set Up In CloudTalk)
Переглядів 18 тис.2 роки тому
How To Use Workflow Automation for Your Call Center ( Set Up In CloudTalk)
What is a softphone and how it works? Definition + Features
Переглядів 19 тис.2 роки тому
What is a softphone and how it works? Definition Features

КОМЕНТАРІ

  • @troyhargrove7297
    @troyhargrove7297 24 дні тому

    Yessssir

  • @CECE1839
    @CECE1839 Місяць тому

    Very informative and helpful information…

  • @renofumi28
    @renofumi28 Місяць тому

    Begging for subscribe before telling shit is a big no no, my friend.

  • @totallyrandomofficial
    @totallyrandomofficial 2 місяці тому

    Extremely helpful and well presented information. Subscribed.

  • @IreneMncube
    @IreneMncube 2 місяці тому

    Sms win

  • @HektorBandimar
    @HektorBandimar 2 місяці тому

    I would like to know, how do we know that WiFi calling is actually working, do you receive a notification or icon?

  • @shirlzj
    @shirlzj 3 місяці тому

    Is this for non business purposes?

  • @miguelhidalgo9372
    @miguelhidalgo9372 3 місяці тому

    This is a FRIENDLY comment! I tried Ringover and Nextiva. I also evaluated the other "supposedly" best VOIPs. CloudTalk is the best! Local and international telephone numbers are easer to obtain. However, let's talk shop. Their first-tier sales on-boarding needs improvement . My opinion is collaborated by other reviews.

  • @Dgprabhu
    @Dgprabhu 3 місяці тому

    Most of , so called experts are not showing end to end steps to make single wifi calling 😂😂😂, Looks like for sure they also don't know. how to do wifi calling 😂😂.

  • @SamuelWilson-k2m
    @SamuelWilson-k2m 3 місяці тому

    Nice content! How does Cloudtalk compare to Thirdlane Multi Tenant PBX? It also offers extensive CRM integrations, including HubSpot. I've heard a lot of positive feedback about Thirdlane from MSPs. Thanks!

  • @yecoutielcohen4331
    @yecoutielcohen4331 4 місяці тому

    Great video question. Will this system input past phone calls or only new ones going forward once it's added?

  • @maiwandpopal1711
    @maiwandpopal1711 4 місяці тому

    maybe show a video of the actual thing in use lol

  • @RitchieRashid
    @RitchieRashid 4 місяці тому

    Unfortunately, for services that require for a contact number, some of them wont accept VoIPs.

  • @radiator9987
    @radiator9987 5 місяців тому

    CMD shows no packet loss, but when I run a packet test thru Chrome it shoots to 80% lost packets (tried edge and there were no lost packets), would the browser effect packet loss?

  • @aliinalgeria
    @aliinalgeria 5 місяців тому

    hi Josh, can i receive opt code while using wifi calling if i am abroad ? شكرا جوشوا

  • @raisingalzoniachalise3058
    @raisingalzoniachalise3058 5 місяців тому

    Hey is there anyone to answer for tech support? I haven't been able to get in contact with anyone

  • @jayson3843
    @jayson3843 6 місяців тому

    So you don’t have an actual auto dialer if you’re calling one number at a time

  • @modernanimist2421
    @modernanimist2421 6 місяців тому

    You didn’t answer the question. I had subscribed but I just unsubscribed.

  • @desmass1
    @desmass1 6 місяців тому

    😅😅😅😅 cloud talk sucks i repeat dont use them there support sucks, registriation, call quality is a lie they get blocked and spammed I could take this guy to court in this video for his lies

  • @AdHub365
    @AdHub365 7 місяців тому

    your csv imports are no good. It doesn't allow customer fields to be added or allow mapping fielding. I have to use your exact import template and the worst part is that it's not even in different columns, each entry needs to be on one row, separated by ; semicolon. No user friendly as all, you expect people to tranpose thousands of records?

  • @NicholasVincent-ol1zk
    @NicholasVincent-ol1zk 7 місяців тому

    #speedialsetup #wifeicallingwsop #localpokingdateline360

    • @NicholasVincent-ol1zk
      @NicholasVincent-ol1zk 7 місяців тому

      More than likely you spouse is using your name which is switch accounts or user profile. Someone will be using your email it will be taken Wifi is 1st person your wife & its home phone # period. Discrete it will tell you when you enter 18+ then recieve nude photos & most of these females are cheating wives will you protect thier identity? NO!YES #SOULSELLING101

  • @DeviGomez
    @DeviGomez 7 місяців тому

    I have very poor cellular signal and cannot make or receive calls, texts. I tried making a call with the Wi-Fi on but it still doesn't work 😢

    • @kata_b.
      @kata_b. 6 місяців тому

      It’ll not work just by activating the WiFi instead you need go to settings then chose mobile service and you should have that WiFi calling option which you must’ve to activate.

  • @DyoKasparov
    @DyoKasparov 7 місяців тому

    UP telephony? IP urine

  • @vaffanclash
    @vaffanclash 7 місяців тому

    ello I have 18% packet loss and I am a R6 player 🥲

  • @optalex7
    @optalex7 7 місяців тому

    can you monitor different agents?

  • @bluerecruitmentpersonnelli4720
    @bluerecruitmentpersonnelli4720 8 місяців тому

    You forgot to mention that with a poor or non inexistent signal or cellular data available, WiFi is pointless and it won't work either. Great to have it and use it when available for those with limited data but realies heavily on network signal.

    • @stephenwakeman3074
      @stephenwakeman3074 4 місяці тому

      What on earth are you on about? WiFi calling works even if there is no cellular signal at all. That, as stated in the video, is one of its main benefits. It doesn't work outside out the home where you have no WiFi, of course, but that isn't the point. It doesn't rely on cellular network signal whatsoever. Your comment is objectively misleading.

    • @pal6636
      @pal6636 4 місяці тому

      ​@@stephenwakeman3074 i came here for that specifuc issue. Unfortunately he is correct..with Samsung/ Android at least . Right in settings it says " you must be in an area with mobile coverage AND have access to Wifi to use this feature" Which totally defeats the purpose for me .

    • @24321619
      @24321619 3 місяці тому

      @@pal6636 Yes you must be within range of the modem about 30M

  • @ConfusedEucalyptusTree-cx2dk
    @ConfusedEucalyptusTree-cx2dk 8 місяців тому

    Sms code

  • @jlconver
    @jlconver 9 місяців тому

    What? Thats a phone!

  • @jaijishj2676
    @jaijishj2676 9 місяців тому

    1:23 Total Customer Benefit - Total Customer Cost.

  • @soumitbanerjee14
    @soumitbanerjee14 9 місяців тому

    Hey Joshua, I've done all the test you mentioned and it does show 0% pl. But when I do the test in pingplotter which shows where the problem might occur, I see loss reaching 100% at times on the third column which show the loss occurs at the providers network. Do you know why this is? I constantly deal with high ping in games which hasn't changed much since I shifted to ethernet from wireless.

  • @kukatravelingnotary8349
    @kukatravelingnotary8349 9 місяців тому

    If You Paying A Mobile Bill Why Use Wifi Calling ?

    • @stephenwakeman3074
      @stephenwakeman3074 4 місяці тому

      Because your cellular carrier does not have 100% geographic coverage. Some of the places they don't have coverage have WiFi when you stay, like hotels, friend's homes etc. Meaning you can still then text and make calls.

  • @karlaalvarez9069
    @karlaalvarez9069 9 місяців тому

    It’s possible to see how many pauses the agent takes?

  • @XEONvE
    @XEONvE 10 місяців тому

    for Hitron routers, its under Gateway Function

  • @coziii.1829
    @coziii.1829 10 місяців тому

    So this is for a business I want one for my home and family and travel

  • @amadalikhan3407
    @amadalikhan3407 10 місяців тому

    nice..which vedio editing tool you are using?

  • @moshiurkhan79
    @moshiurkhan79 10 місяців тому

    Google voice available

  • @J...Crew_Josies_Voice
    @J...Crew_Josies_Voice 10 місяців тому

    Telephony says on, in phone app, wifi waiting, yet no Telephony on my cell. What will you do? Make a video? Tell the authorities? Nothing? If one is intercepted, going through a neighboring hostile stalking monitoring device, then should you act. Your future. Hate or help.

  • @InsaneArsal
    @InsaneArsal 11 місяців тому

    Question: Can a contact be enrolled in more than 1 workflow/sequence at the same time? I am trying to replace GO HighLevel, my experience was not good with Aloware, due to 1 workflow limitations

  • @millaillagorilla4935
    @millaillagorilla4935 11 місяців тому

    Had me until I seen billed annually.

    • @suain.8101
      @suain.8101 4 місяці тому

      Hey you know any free ones?

  • @CmfunkS197
    @CmfunkS197 11 місяців тому

    POOR!

  • @olivedrab
    @olivedrab 11 місяців тому

    I’m not convinced that anyone out there is complaining about calling a local number. It’s 2023, I have unlimited minutes. Am I missing something?

  • @capistranoboy
    @capistranoboy 11 місяців тому

    All these experts making videos on how to set up one's phone for wi-fi calling and not one of them says ok, now you are ready, click here, dial this or whatever to initiate a wi-fi call...

    • @Muhselim
      @Muhselim 6 місяців тому

      😂😂😂😂agree

    • @mfst100
      @mfst100 2 місяці тому

      They talk no practical only general information. Frustrating.

    • @fietae
      @fietae 2 місяці тому

      In simple Terms: If you enable it your phone connects to your Router instead of a cell tower when you call someone. Thats it. Its just a settings option. You use the same way to call as before.

    • @ksajak
      @ksajak 2 місяці тому

      If you turned on the wifi calling in settings whenever your phone is connected to a wifi it'll use the wifi when making or receiving a call..pretty simple 👍

  • @ADJ161996
    @ADJ161996 Рік тому

    Amazing explanation of VoIP! Thanks man!

  • @Voipbusinesshq
    @Voipbusinesshq Рік тому

    VoIP is an advanced phone system that comes with advanced features and easy CRM integration that help improve customer experience and ultimately lead to more sales.

  • @portman8909
    @portman8909 Рік тому

    Unstable internet can simply be down to crappy infrastructure. I was on DSL for a long time and packet loss and ping was high. Now on fiber optic and all issues are gone.

  • @_thomas_xc
    @_thomas_xc Рік тому

    Does this software work with an iPad Pro

  • @patrickg4830
    @patrickg4830 Рік тому

    P r o m o S M

  • @kd-CarvingAway
    @kd-CarvingAway Рік тому

    Good information. You said both users, devices and carriers need to support WiFi. Does the other user also need to have Wi-Fi calling "on" for me to text him?

    • @fietae
      @fietae 2 місяці тому

      No. When you make a call you actually dont connect to the other person. You connect to your carrier which does the communication with the other user.

  • @dexterousx92
    @dexterousx92 Рік тому

    *Thank you for this insightful video! Your explanation of the Auto Dialer's capabilities and benefits is both clear and comprehensive. It's impressive to see how this feature can enhance productivity and efficiency in call-center operations while also saving valuable resources. The step-by-step tutorial for setting up CloudTalk's predictive and power dialer is truly helpful. Looking forward to implementing these strategies to elevate our call-center operations. Keep up the great work!*

  • @Voipbusinesshq
    @Voipbusinesshq Рік тому

    VoIP providers offer convenience and benefits to their customers and this video is helpful for Cloud Talk users as it explains how they can import contacts and connect with their customers.