Відео

Parts managers, accept responsibility! Win or lose you’re responsible too.

Can we get a Parts counter Judo discussion? 🤩

New Orleans!

Nice! I love the 3 headed monster approach.

Love the topic!! Educate and Train. My program gives me 1 rotor at a time and our fastest Moving wiper blades. PYR 1100 YTD 6 months in 480 because we don't have them when we need them.

Thank you for making this vid...are we allowed to re-post this?

I’m the parts manager for Redlands CDJR and I just wanted to say I love all the information you guys give To us young and upcoming parts managers

I relate to the relationship conversation in the beginning 🤣

Good show. Part of the reason I retired early from dealership parts is work/life imbalance. I spent 35 years at a few Ford dealerships where working 7 to 5 during the week and 8 to 4 on Saturdays became the norm. I saved as much as I could while we were making good money so I could get the heck out early. Never felt like I had job security. So didnt have kids. Never had more than 2 weeks off in a year and terrible 401k options. SO glad to be out of the business!

How did you get it started.

Hello friends thank you for your efforts for your videos I need your advice I like the car parts business what is your advice for me. Thank you very much

Are you guys able to do a video on taking calls? I work at a tractor dealership at the parts counter and we have people constantly calling in their orders or they are very specific part they need, but are not very descriptive and you can tell they are getting frustrated, best way to take notes, desescalate, etc.

What link can we go to buy swag? GREAT EPISODE BTW!

Two things I believe made the dealer to dealer relationship in our area. We had a parts and service group that meet every month. We were in a large metro area. 20-24 dealers in our group. Second thing was working for Toyota. They encourage and support these dealer groups. I'm retired at this point, but I believe they are all cost+10 dealer to dealer still.

Help... how do you manage warranty returns? Our shop manager does not use Revolving Door method... bad part in... new part out. He is having techs drop bucket of warranty items, then freely go to parts bins and refill service kits as needed. I am DONE with having to Buy Warranty items due to not having equality on inventory

Ford parts numerical order....dont need a thousand bin locations ....

New and used car sales managers tend to have much more pressure put on them to sell vehicles. Most sales managers aren't very concerned about parts and service profitability. There has to be give and take from both sides. If it was up to most used car sales managers reconditioning should be charged at cost.

They can be our best customer

WOOOO HAPPY BIRTHDAY COACH CLIFF!!! 🎂🎈

Good morning, would you guys be able to do a video about warranty increases? I think a lot of Parts Managers and Service Managers would love the different views and tips you can provide on this topic. Myself included. Thanks!

Eating my lunch, at my desk, while going through paperwork and watching y'all. Yep, Lol, lunch breaks... what are those?

The computer cannot order for what the eye can see, nor can it benefit from a parts managers experience.

A tip to counter your "don't keep just one of a tire in stock" is to consider when new model releases, you need to keep at least one of each of the new OE fitments in stock. I can't count how many times we have had a road hazard on a brand new customer car and they come back here to get it replaced and we have absolutely failed if we do not have that tire in stock and ready. Do i need to keep a full set? No, not yet. Customer aren't going to start needing tires for 18-36 months (some sooner, some later), but when that model is a few years old, I will keep a full set (or more as needed).

Retired PM here. Love your videos. Wish I had these when I was still in that world.

Freon is the worst to keep track of. I reconcile my bulk oil every fill up. Bulk washer fluid gets charged out 1 gallon per PDI and used vehicles. The remaining goes to shop supplies. Also reconcile every fill up. Great videos, by the way.

There's nothing wrong with comfort

Man, keep your arse in that office, manager. These employees do not want to look at you more than they have to.

fk that i don't want my boss over my shoulder when I'm tiring to work

Great Stuff!

My Dept has been SO frustrating. I like to run a tight ship. But now I'm by myself in a dealership, AND getting over a broken knee. Things got to be a mess while I was gone, and even though I'm back, I can't carry anything. Hopefully this gets back to normal soon.

We should always be asking if they want fries with that? Most customers can relate to needing other parts whether it's a vehicle repair or a home repair. It's terrible going back for something small you missed. Check sales histories on the main part and see if there are common items that are constantly replaced with that part.

According to google my email is attached to a restuarant in Shanghai, China as the owner. I am business man.

First

How are there 300+ views and only a few likes... Dudes, this is good content. Cheers. (20 yr Dodge dealership dude here)

Funions might need to be on the list of snacks.. even if they could get a little messy

Does this guy just repeat shit the other guy says or what

To touch a little bit on having different sources for obtaining parts for the customers when the oe part is on backorder. Coming from a small GM store with a PACE program from the manufacturer, I must say that going aftermarket or just buying the part from a supplier other than GM is a little more limited when upper management wants us to focus on the PACE numbers, especially when the PACE requirements became more strict within the last couple years. When Service asks to go aftermarket because it's an emergency situation or the customer is traveling through, I completely understand. But then Service wants to go aftermarket with every car that we don't have a part in stock for. I don't want to say no. But after a while of Service not understanding the details, I have to stop it somewhere.

The way these guys talk are total legit part geeks. I love it.

15:46 I love notifying service customers. Service doesn't always notify them and if I am not getting answers or I don't see an appointment then I reach out directly. I've knocked out multiple old special orders that I knew could be done in the drive by the advisor like a headrest, trim piece that pops on, or other items like that. The service advisor sometimes is surprised but if they aren't going to call them then I will.

Cliff, what manufacturer is your job history with?

Tires are a loss leader. We did buy 3 get one for a dollar year round. They sell other services.

I'm late to this video. This subject could be discuses for days. I'm just going to touch on a couple things. As a general rule you should not be concerned with all like parts in the same bin or area. The exception to this is fast moving parts. You should be more concerned with the most efficient use of space. If every part number has a location in the system you don't have to worry about things being grouped together. You also don't have to rearrange everything when you have new items phasing in. Just find a location where the parts fit the space. We had three floors. Each floor was A, B, or C. Every row, bin section, shelf, and position on the shelf has a location. No part numbers on the bin, just a location tag.

Hyundai has recognition programs here in Canada. I won 4 times including this year for 2022 sales , going to nascar

Accessories are a great sell. We average $800. per vin sold As a parts manager I have a salepreson who is a champion at selling my Accessories. I also add a Accessory package on PDI .

How does 1 get on the podcast? I love to talk parts, specifically wholesale parts. Hit me up.

In regards to your all digital solutions. What DMS do you use ? I've been trying to get my dealer more in line with this millennium. I feel like the automotive industry is always behind.

P r o m o s m

As a Parts Manager I have made it a priority to talk to sales associates and service writers and get to know them. They are our best customers and need to be treated that way.

Blending departments is essential to the operation. I am finding leadership walks helps with this. Walk from back to front, greeting each and every person by name every day.

Just found this channel and as a parts manager myself so looking forward to watching all the vlogs. The biggest issue I have right now in the uk is looking for new people to become parts advisors no one wants to join the motor trade not sure why you can have a fantastic carrer in the trade if you have the right attitude and willing to learn.