This mainstage session from FormFest 2024 included conversations about form design, accessibility, user experience, and data collection to show how good forms can build trust and confidence in government. We learned about some of the ways state governments are prioritizing form innovation, starting with Pennsylvania’s "Forms That Don't Suck" internship. The leaders from the Beeck Center and Code for America shared their “form flubs” to illustrate how governments continue to focus on form fixes. The session ended with a welcome from Maryland Governor Wes Moore, and the State of Maryland Secretary of Information Technology Katie Savage, stressing the importance of government work to improve forms and make services accessible to everyone.
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More from FormFest 2024
Explore other FormFest 2024 recordings: beeckcenter.org/formfest-recordings
Explore more form resources on the Digital Government Hub: digitalgovernmenthub.org
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About the Digital Service Network (DSN):
The Digital Service Network (DSN) empowers governments to use human-centered strategies to deliver services that reflect the needs and expectations of people who use them. Join the DSN mailing list today and help us build a collaborative network of digital government leaders and best practices. DSN peer learning is supported by the Beeck Center for Social Impact + Innovation at Georgetown University, and the U.S. Digital Response.
Join the DSN:
beeckcenter.org/join-the-dsn
Stay Connected with the DSN:
* Website: digitalgovernmenthub.org/about/#DSN-MORE
* LinkedIn: / digital-service-network
* Twitter: / digitalsnet
* UA-cam: / @digitalservicenetwork
* Email: digitalservicenetwork@georgetown.edu
* U.S. Digital Response: www.usdigitalresponse.org/
* Beeck Center: beeckcenter.georgetown.edu/
* DSN Project Page: beeckcenter.georgetown.edu/projects/digital-service-network/