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The CC CX Update
United Kingdom
Приєднався 4 тра 2020
Master CX, LinkedIn & Your Career with James Parkin!
Upgrade your skills with the latest Contact Centre and Customer Experience (CX) news, interviews, and actionable tips. Plus, learn how to leverage LinkedIn for career success.
Subscribe for insights on:
- Customer service best practices
- Future of CX trends
- Contact centre agent tips
- Recruiting CC and CX professionals
- Training
- Building your LinkedIn profile
- Landing your dream CX job
Hit that subscribe button and comment below!
Let us know what YOU want to learn about!
Upgrade your skills with the latest Contact Centre and Customer Experience (CX) news, interviews, and actionable tips. Plus, learn how to leverage LinkedIn for career success.
Subscribe for insights on:
- Customer service best practices
- Future of CX trends
- Contact centre agent tips
- Recruiting CC and CX professionals
- Training
- Building your LinkedIn profile
- Landing your dream CX job
Hit that subscribe button and comment below!
Let us know what YOU want to learn about!
The CC/CX Christmas Special - Part 3 - What Was Your Favourite Development in 2024?
A panel of customer experience experts are interviewed looking back at the industry in 2024 as well as what 2025 may bring for all us consumers!
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Відео
CC/CX Christmas Special - Part 2 - What Became Old Fashioned in CX in 2024?
Переглядів 1014 годин тому
Part 2 of our Christmas Special as we continue our interviews with industry experts within customer experience looking back at the changes in 2024 and what's coming in 2025
CC/CX Christmas Special - Part 1 - What Impact Has AI Had In 2024?
Переглядів 1614 годин тому
Welcome to our 3 part, 2024 Christmas Special of The CC/CX Update. I have interviewed a range of customer experience experts and asked them to answer the same 3 questions. Where do they agree or disagree, what do they think has been most important in 2024 or will be in 2025? Watch this video plus part 2 and 3 to find out!
How do you train contact centre staff in 20 minutes?
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That's fastracx www.fastracx.co.uk to subscribe and start learning #training #coaching #onlinelearning #cx #contactcentre #contactcenter
Do you want to work in a Contact Centre? Get Trained
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A demo of our fastracx training platform specifically for people who want to work in a contact centre or who already are but need more training. #contactcentre #contactcenter #customerexperience #customerservice #callcenter #CX
They've made Gen AI work for business Anywhere - InteliGems Labs Odyssey Anywhere
Переглядів 1822 місяці тому
InteliGems Labs Presents: Odyssey Anywhere - A Gen AI Revolution Get ready to witness history in the making! Join us for a world exclusive product demo of Odyssey Anywhere, the ground breaking Gen AI solution from InteliGems Labs. Our entire development team, including our brilliant CTO, will be on hand to showcase the incredible browser-based capabilities of this game-changing technology. Odys...
Behind the Scenes: The Truth About Contact Center Jobs
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Behind the Scenes: The Truth About Contact Center Jobs
What does being a Vulnerable customer mean?
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What does being a Vulnerable customer mean?
Ace that Interview - Answer the BIG question!
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Ace that Interview - Answer the BIG question!
HELP! How Do I Write LinkedIn Content?
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HELP! How Do I Write LinkedIn Content?
Ace that interview! How to answer tricky interview questions
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Ace that interview! How to answer tricky interview questions
Unlock Your Team's Potential: Contact Centre Training
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Unlock Your Team's Potential: Contact Centre Training
LinkedIn Profile Secrets: The Strategy to Get Ahead in 2024
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LinkedIn Profile Secrets: The Strategy to Get Ahead in 2024
How VR Will Change Customer Experience Forever
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How VR Will Change Customer Experience Forever
** Why You Didnt Get The Job ** - A professional recruiters TOP 5 Tips for interviewing
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Why You Didnt Get The Job - A professional recruiters TOP 5 Tips for interviewing
** Stand Out From The Crowd: The ULTIMATE CX Sales Job Search Guide**
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Stand Out From The Crowd: The ULTIMATE CX Sales Job Search Guide
Contact Centre Calls: What You Should REALLY Expect
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Contact Centre Calls: What You Should REALLY Expect
The Problem With WFH Teams (And How to Fix It)
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The Problem With WFH Teams (And How to Fix It)
LinkedIn: A Satirical Look at Professional Networking
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LinkedIn: A Satirical Look at Professional Networking
Is It Time to Move On? Evaluating Your Career Choices
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Is It Time to Move On? Evaluating Your Career Choices
How Conversational Analytics Can Increase Your Revenue
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How Conversational Analytics Can Increase Your Revenue
From Selfridges to Self-Employed: Meeting your career goals with Sham Aziz
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From Selfridges to Self-Employed: Meeting your career goals with Sham Aziz
Why Messaging will be the most important inbound channel in 3 years
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Why Messaging will be the most important inbound channel in 3 years
10 Tips To Improve Your Interview Technique!
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10 Tips To Improve Your Interview Technique!
Why Wing Walking is the Perfect Metaphor for Call Centers
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Why Wing Walking is the Perfect Metaphor for Call Centers
The Future of Hiring (Next-Gen Talent Acquisition Strategies)
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The Future of Hiring (Next-Gen Talent Acquisition Strategies)
The Future of CC/CX: An Interview with Steve Sullivan
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The Future of CC/CX: An Interview with Steve Sullivan
How to ACTUALLY Prepare for an Interview (Tips from a Hiring Manager)
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How to ACTUALLY Prepare for an Interview (Tips from a Hiring Manager)
Click here for part 3 ua-cam.com/video/Qkt9Z12vNYY/v-deo.html
Click here for part 2 ua-cam.com/video/8VZ0t5EW5ig/v-deo.html
Check out the full video for LinkedIn profile tips here! ua-cam.com/video/KWdMgPJM8MU/v-deo.html
Hi James., Can put some light on what will be future for QA in CC space? with automation tools like Cyara, what other skills are needed ?
This is a market that has really shrunk over the last 5 years unfortunately. Automation and headcount reduction have both played their part in this. I'd recommend QA professionals to expand their skills either into product development, implementation or support as these are more stable jobs markets
If you find this video interesting then you will also enjoy this one ua-cam.com/video/_NjSO9mHVz4/v-deo.html
We loved speaking to the team at InteliGems Labs, if you want to contact them check out their website here www.inteligems.io/
As promised here is the link to fastracx if you want to check it out yourself www.fastracx.co.uk/link/63EfXt
Here is the next video in our interview preparation series ua-cam.com/video/uSFzHre67tk/v-deo.html
You might like this video about LinkedIn too ua-cam.com/video/7mY6anajN8w/v-deo.html
Check out a more detailed video about how to use AI to help your job search ua-cam.com/video/Ujtwj05Yy-0/v-deo.html
For more in depth LinkedIn profile tips check out this video ua-cam.com/video/KWdMgPJM8MU/v-deo.html
We'd love to hear if you use the STAR technique succesfully in your upcoming interview so comment below! Good Luck!
If you found this useful you might also like this ua-cam.com/video/fEGI8IGfuFw/v-deo.html
As promised here is a link to Nathan Drings LinkedIn page and also his website so you can contact him through either method if you want a chat to discuss improving performance in your team www.linkedin.com/in/nathan-dring-5183509/ ndassociates.co.uk/
Latest video update! If you've watched the video above and you're feeling ready to interview but you don't know how to connect with the companies you want to work for then check out this interview on how to use LinkedIn to secure those interviews! ua-cam.com/video/KWdMgPJM8MU/v-deo.html
You've used our tips to using CoPilot to get an interview for your dream job. Now make sure you're prepared by watching our interview tips video ua-cam.com/video/fEGI8IGfuFw/v-deo.html
If you're interested in finding out more about whats happening in the EMEA and North American contact centre and CX world then check out my LinkedIn newsletter! www.linkedin.com/newsletters/the-cc-cx-industry-update-6953621608515186688/
ua-cam.com/video/Ujtwj05Yy-0/v-deo.html
Thanks for the insights.
And also as promised at the end of the video here is a link to my interview with Matt Surridge about how to get your next CX Sales role ua-cam.com/video/evaJkSO4tVI/v-deo.html
As promised here is the link to the 2023 Top 10 Interview Tips video ua-cam.com/video/1F5b6X1oWKM/v-deo.html
For some more general tips on interview technique check out this video from last year ua-cam.com/video/1F5b6X1oWKM/v-deo.html
If you like this interview then check out our channel for more similar content www.youtube.com/@cccxindustryupdate?sub_confirmation=1
You can reach Irina on LinkedIn using this link www.linkedin.com/in/irina-mateeva-wfm-consultant/
A tongue in cheek video for you here! But for more serious LinkedIn advice and tips, subscribe to the channel and check out my other videos like the one below ua-cam.com/users/shortsyYdeNrK4HZY
P r o m o s m 😃
Some great interview tips! Thanks for the advice.
Glad it was helpful!
If you're watching this then you're probably looking for a new job! If so check out our YT Short on how to use LinkedIn to help you ua-cam.com/users/shortscAgk5RBM_Wg
Our very own recruitment Hero!
The channel has come a long way since this first UA-cam Short! Check out one of my most popular tips here ua-cam.com/users/shorts1cOftpgP9X4
Here is one of my most viewed LinkedIn hints and tips videos ua-cam.com/users/shorts1cOftpgP9X4
Here is one of my most viewed LI tips! ua-cam.com/users/shorts1cOftpgP9X4
Big thanks to the @thewingwalkcompany1072 for the wonderful day!
Here's another great LinkedIn tip ua-cam.com/users/shortsyYdeNrK4HZY
For more talent acquisition tips from CX experts then check out this video with Lisa Fradin from IPI ua-cam.com/video/lbfvsrJxiVA/v-deo.html
Do you know about LinkedIns new job search feature? Click here to find out ua-cam.com/users/shortskM35fAXvXfw
For more tips on using LinkedIn to find your next job check out this video ua-cam.com/users/shortsanR60S7g2Jg
If you're interested in hearing about the impact of AI in the contact centre from an expert then here is my brilliant interview with Sanjay Rakshit ua-cam.com/video/nhf__Sma32s/v-deo.html
If you need some background knowledge on AI then check out this recent video by IBM ua-cam.com/video/4RixMPF4xis/v-deo.html
If you are looking for a job then you need to grow your LinkedIn network, check out this video for a quick professional tip ua-cam.com/users/shortscAgk5RBM_Wg?feature=share
For another great tip on growing your LinkedIn check out this video ua-cam.com/users/shortsWq95MZnWchc?feature=share
If you're looking for a job right now then check out my professional interview tips video here ua-cam.com/video/a0FWmtf9umw/v-deo.html
If you're improving your LinkedIn because you're looking for a job then check out my professional interview tips video here ua-cam.com/video/a0FWmtf9umw/v-deo.html
If you're searching for a job then check out my longer video for professional interview tips ua-cam.com/video/a0FWmtf9umw/v-deo.html
My first video with over 100 views. A mini milestone for me and the channel so thank you to everyone that has viewed the video on such an important workplace topic
Check out the full interview with Don Haddaway here ua-cam.com/video/Yke000pxSLI/v-deo.html