The CC CX Update
The CC CX Update
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Відео

CC/CX Christmas Special - Part 2 - What Became Old Fashioned in CX in 2024?
Переглядів 1014 годин тому
Part 2 of our Christmas Special as we continue our interviews with industry experts within customer experience looking back at the changes in 2024 and what's coming in 2025
CC/CX Christmas Special - Part 1 - What Impact Has AI Had In 2024?
Переглядів 1614 годин тому
Welcome to our 3 part, 2024 Christmas Special of The CC/CX Update. I have interviewed a range of customer experience experts and asked them to answer the same 3 questions. Where do they agree or disagree, what do they think has been most important in 2024 or will be in 2025? Watch this video plus part 2 and 3 to find out!
How do you train contact centre staff in 20 minutes?
Переглядів 6Місяць тому
That's fastracx www.fastracx.co.uk to subscribe and start learning #training #coaching #onlinelearning #cx #contactcentre #contactcenter
Do you want to work in a Contact Centre? Get Trained
Переглядів 402 місяці тому
A demo of our fastracx training platform specifically for people who want to work in a contact centre or who already are but need more training. #contactcentre #contactcenter #customerexperience #customerservice #callcenter #CX
They've made Gen AI work for business Anywhere - InteliGems Labs Odyssey Anywhere
Переглядів 1822 місяці тому
InteliGems Labs Presents: Odyssey Anywhere - A Gen AI Revolution Get ready to witness history in the making! Join us for a world exclusive product demo of Odyssey Anywhere, the ground breaking Gen AI solution from InteliGems Labs. Our entire development team, including our brilliant CTO, will be on hand to showcase the incredible browser-based capabilities of this game-changing technology. Odys...
Behind the Scenes: The Truth About Contact Center Jobs
Переглядів 352 місяці тому
Behind the Scenes: The Truth About Contact Center Jobs
What does being a Vulnerable customer mean?
Переглядів 202 місяці тому
What does being a Vulnerable customer mean?
Ace that Interview - Answer the BIG question!
Переглядів 213 місяці тому
Ace that Interview - Answer the BIG question!
HELP! How Do I Write LinkedIn Content?
Переглядів 613 місяці тому
HELP! How Do I Write LinkedIn Content?
Ace that interview! How to answer tricky interview questions
Переглядів 6213 місяці тому
Ace that interview! How to answer tricky interview questions
Unlock Your Team's Potential: Contact Centre Training
Переглядів 213 місяці тому
Unlock Your Team's Potential: Contact Centre Training
LinkedIn Profile Secrets: The Strategy to Get Ahead in 2024
Переглядів 1903 місяці тому
LinkedIn Profile Secrets: The Strategy to Get Ahead in 2024
How VR Will Change Customer Experience Forever
Переглядів 214 місяці тому
How VR Will Change Customer Experience Forever
** Why You Didnt Get The Job ** - A professional recruiters TOP 5 Tips for interviewing
Переглядів 1,2 тис.7 місяців тому
Why You Didnt Get The Job - A professional recruiters TOP 5 Tips for interviewing
** Stand Out From The Crowd: The ULTIMATE CX Sales Job Search Guide**
Переглядів 567 місяців тому
Stand Out From The Crowd: The ULTIMATE CX Sales Job Search Guide
Contact Centre Calls: What You Should REALLY Expect
Переглядів 268 місяців тому
Contact Centre Calls: What You Should REALLY Expect
The Problem With WFH Teams (And How to Fix It)
Переглядів 308 місяців тому
The Problem With WFH Teams (And How to Fix It)
LinkedIn: A Satirical Look at Professional Networking
Переглядів 208 місяців тому
LinkedIn: A Satirical Look at Professional Networking
I Used AI to Help Me Find a Job
Переглядів 1758 місяців тому
I Used AI to Help Me Find a Job
LinkedIn: Your Career Launchpad
Переглядів 198 місяців тому
LinkedIn: Your Career Launchpad
Is It Time to Move On? Evaluating Your Career Choices
Переглядів 328 місяців тому
Is It Time to Move On? Evaluating Your Career Choices
How Conversational Analytics Can Increase Your Revenue
Переглядів 859 місяців тому
How Conversational Analytics Can Increase Your Revenue
From Selfridges to Self-Employed: Meeting your career goals with Sham Aziz
Переглядів 62510 місяців тому
From Selfridges to Self-Employed: Meeting your career goals with Sham Aziz
Why Messaging will be the most important inbound channel in 3 years
Переглядів 3911 місяців тому
Why Messaging will be the most important inbound channel in 3 years
10 Tips To Improve Your Interview Technique!
Переглядів 113Рік тому
10 Tips To Improve Your Interview Technique!
Why Wing Walking is the Perfect Metaphor for Call Centers
Переглядів 100Рік тому
Why Wing Walking is the Perfect Metaphor for Call Centers
The Future of Hiring (Next-Gen Talent Acquisition Strategies)
Переглядів 29Рік тому
The Future of Hiring (Next-Gen Talent Acquisition Strategies)
The Future of CC/CX: An Interview with Steve Sullivan
Переглядів 83Рік тому
The Future of CC/CX: An Interview with Steve Sullivan
How to ACTUALLY Prepare for an Interview (Tips from a Hiring Manager)
Переглядів 34Рік тому
How to ACTUALLY Prepare for an Interview (Tips from a Hiring Manager)

КОМЕНТАРІ

  • @cccxindustryupdate
    @cccxindustryupdate 4 дні тому

    Click here for part 3 ua-cam.com/video/Qkt9Z12vNYY/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 4 дні тому

    Click here for part 2 ua-cam.com/video/8VZ0t5EW5ig/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 9 днів тому

    Check out the full video for LinkedIn profile tips here! ua-cam.com/video/KWdMgPJM8MU/v-deo.html

  • @rocket.Singh.
    @rocket.Singh. 2 місяці тому

    Hi James., Can put some light on what will be future for QA in CC space? with automation tools like Cyara, what other skills are needed ?

    • @cccxindustryupdate
      @cccxindustryupdate 2 місяці тому

      This is a market that has really shrunk over the last 5 years unfortunately. Automation and headcount reduction have both played their part in this. I'd recommend QA professionals to expand their skills either into product development, implementation or support as these are more stable jobs markets

  • @cccxindustryupdate
    @cccxindustryupdate 2 місяці тому

    If you find this video interesting then you will also enjoy this one ua-cam.com/video/_NjSO9mHVz4/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 2 місяці тому

    We loved speaking to the team at InteliGems Labs, if you want to contact them check out their website here www.inteligems.io/

  • @cccxindustryupdate
    @cccxindustryupdate 2 місяці тому

    As promised here is the link to fastracx if you want to check it out yourself www.fastracx.co.uk/link/63EfXt

  • @cccxindustryupdate
    @cccxindustryupdate 3 місяці тому

    Here is the next video in our interview preparation series ua-cam.com/video/uSFzHre67tk/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 3 місяці тому

    You might like this video about LinkedIn too ua-cam.com/video/7mY6anajN8w/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 3 місяці тому

    Check out a more detailed video about how to use AI to help your job search ua-cam.com/video/Ujtwj05Yy-0/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 3 місяці тому

    For more in depth LinkedIn profile tips check out this video ua-cam.com/video/KWdMgPJM8MU/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 3 місяці тому

    We'd love to hear if you use the STAR technique succesfully in your upcoming interview so comment below! Good Luck!

  • @cccxindustryupdate
    @cccxindustryupdate 3 місяці тому

    If you found this useful you might also like this ua-cam.com/video/fEGI8IGfuFw/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 3 місяці тому

    As promised here is a link to Nathan Drings LinkedIn page and also his website so you can contact him through either method if you want a chat to discuss improving performance in your team www.linkedin.com/in/nathan-dring-5183509/ ndassociates.co.uk/

  • @cccxindustryupdate
    @cccxindustryupdate 3 місяці тому

    Latest video update! If you've watched the video above and you're feeling ready to interview but you don't know how to connect with the companies you want to work for then check out this interview on how to use LinkedIn to secure those interviews! ua-cam.com/video/KWdMgPJM8MU/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 3 місяці тому

    You've used our tips to using CoPilot to get an interview for your dream job. Now make sure you're prepared by watching our interview tips video ua-cam.com/video/fEGI8IGfuFw/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 3 місяці тому

    If you're interested in finding out more about whats happening in the EMEA and North American contact centre and CX world then check out my LinkedIn newsletter! www.linkedin.com/newsletters/the-cc-cx-industry-update-6953621608515186688/

  • @cccxindustryupdate
    @cccxindustryupdate 5 місяців тому

    ua-cam.com/video/Ujtwj05Yy-0/v-deo.html

  • @mauriebarnes8272
    @mauriebarnes8272 7 місяців тому

    Thanks for the insights.

  • @cccxindustryupdate
    @cccxindustryupdate 7 місяців тому

    And also as promised at the end of the video here is a link to my interview with Matt Surridge about how to get your next CX Sales role ua-cam.com/video/evaJkSO4tVI/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 7 місяців тому

    As promised here is the link to the 2023 Top 10 Interview Tips video ua-cam.com/video/1F5b6X1oWKM/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 7 місяців тому

    For some more general tips on interview technique check out this video from last year ua-cam.com/video/1F5b6X1oWKM/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate 8 місяців тому

    If you like this interview then check out our channel for more similar content www.youtube.com/@cccxindustryupdate?sub_confirmation=1

  • @cccxindustryupdate
    @cccxindustryupdate 8 місяців тому

    You can reach Irina on LinkedIn using this link www.linkedin.com/in/irina-mateeva-wfm-consultant/

  • @cccxindustryupdate
    @cccxindustryupdate 8 місяців тому

    A tongue in cheek video for you here! But for more serious LinkedIn advice and tips, subscribe to the channel and check out my other videos like the one below ua-cam.com/users/shortsyYdeNrK4HZY

  • @Christian-yu6kh
    @Christian-yu6kh Рік тому

    P r o m o s m 😃

  • @barrieshort887
    @barrieshort887 Рік тому

    Some great interview tips! Thanks for the advice.

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    If you're watching this then you're probably looking for a new job! If so check out our YT Short on how to use LinkedIn to help you ua-cam.com/users/shortscAgk5RBM_Wg

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    Our very own recruitment Hero!

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    The channel has come a long way since this first UA-cam Short! Check out one of my most popular tips here ua-cam.com/users/shorts1cOftpgP9X4

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    Here is one of my most viewed LinkedIn hints and tips videos ua-cam.com/users/shorts1cOftpgP9X4

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    Here is one of my most viewed LI tips! ua-cam.com/users/shorts1cOftpgP9X4

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    Big thanks to the @thewingwalkcompany1072 for the wonderful day!

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    Here's another great LinkedIn tip ua-cam.com/users/shortsyYdeNrK4HZY

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    For more talent acquisition tips from CX experts then check out this video with Lisa Fradin from IPI ua-cam.com/video/lbfvsrJxiVA/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    Do you know about LinkedIns new job search feature? Click here to find out ua-cam.com/users/shortskM35fAXvXfw

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    For more tips on using LinkedIn to find your next job check out this video ua-cam.com/users/shortsanR60S7g2Jg

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    If you're interested in hearing about the impact of AI in the contact centre from an expert then here is my brilliant interview with Sanjay Rakshit ua-cam.com/video/nhf__Sma32s/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    If you need some background knowledge on AI then check out this recent video by IBM ua-cam.com/video/4RixMPF4xis/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    If you are looking for a job then you need to grow your LinkedIn network, check out this video for a quick professional tip ua-cam.com/users/shortscAgk5RBM_Wg?feature=share

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    For another great tip on growing your LinkedIn check out this video ua-cam.com/users/shortsWq95MZnWchc?feature=share

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    If you're looking for a job right now then check out my professional interview tips video here ua-cam.com/video/a0FWmtf9umw/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    If you're improving your LinkedIn because you're looking for a job then check out my professional interview tips video here ua-cam.com/video/a0FWmtf9umw/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    If you're searching for a job then check out my longer video for professional interview tips ua-cam.com/video/a0FWmtf9umw/v-deo.html

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    My first video with over 100 views. A mini milestone for me and the channel so thank you to everyone that has viewed the video on such an important workplace topic

  • @cccxindustryupdate
    @cccxindustryupdate Рік тому

    Check out the full interview with Don Haddaway here ua-cam.com/video/Yke000pxSLI/v-deo.html