Teladoc Vs American Well: Platform (App & Website)

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Teladoc Vs. American Well - Pricing: • Teladoc Vs American We...
Teladoc Vs. American Well - Talking to a Doctor: • Teladoc Vs American We...
I’ve tried video calls with Teladoc on both my desktop computer and my phone. My first video visit was done on my desktop and went surprisingly well.
I set up my initial profile and provided my medical history. You can also add your kids and their medical history as well.
When doing a video call on your desktop Teladoc requires you to complete a video test to make sure your system can handle the video call. Once that test was completed I was almost immediately talking with the doctor.
As for the Teladoc app, it has been downloaded 50,000 time in the Google Play store and has a 4.0 rating (yes I’m an android guy).
Overall I really like the app, it’s simple and easy to use. I requested a consult right from the home screen.
It asks who the visit was for, me or one of my kids that were on the account. I selected myself and again was almost immediately placed in a call with the doctor.
Both platforms had acceptable audio and video quality during my two visits.
American Well
American Well’s app is also pretty easy to use (it’s been downloaded 500,000 times and also has a rating of 4.0), however I probably prefer the overall look and feel of Teladoc’s app.
The Teladoc app lets you set a four digit passcode to easily login to the app, where American Well requires you to enter your full password every time.
Not a big thing, but a minor detail I appreciated for ease of use.
The main difference American Well offers over Teladoc is they let you talk to the doctors who are available with pictures and mini bios. It’s a nice added touch to let you pick a doctor and keep booking them.
The mobile visit experience with American Well was pretty seamless. The list of doctors you are provided with tell you if they’re available now to talk to a patient or if there’s a wait.
The audio and video quality were perfectly fine as well and I never experienced a problem.
Spoiler Alert: I’m almost positive that won’t be the case for either of these platforms the more you or I use them.
Strangely enough, I could add my kids names in my American Well account, however there doesn’t appear to be a place to save any detailed medical history for repeated used, either for yourself or your children.
For the desktop visit. instead of completing a video quality test, American Well makes you download a video plugin.
While I had no problems getting this to work, it’s an extra step that always has the potential to trip up people who don’t have a great relationship with their computer.