Customer KILLED their Coating- Why They Fail?? How to Prevent It & What To Do When It Happens!

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  • Опубліковано 28 лис 2024

КОМЕНТАРІ • 95

  • @shojus
    @shojus Рік тому +10

    I think it's SUPER important to educate the customer on what a ceramic coating actually does and what to expect if contact washes aren't done as maintenance. I have never had a ceramic coating and just purchased a new car and I've called around for prices and almost every shop just wants to sell a coating as being bulletproof, and watching videos online that's definitely not the case. Still gotta do contact washes and proper maintenance or you end up wasting money. Too many people have been fooled into think a ceramic coating is something it's not unfortunately. Thanks for educating us all.

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +6

      I’m trying! Lol. I make these videos for my customers to educate them on how to get the most out of their investment but no matter how many videos I make sometimes things still go wrong but I can at least keep on trying to educate

    • @shojus
      @shojus Рік тому +3

      @@attention2detailswchelsea I was watching DIY Detail and he said that he actually preferred people to go through a modern car wash with brushes than to go through a brushless wash with a ceramic coated vehicle. To be honest, I'm scared to go to any car wash unless it's in my driveway! 😆 I just wish there were more hours in the day...

    • @brandonf5558
      @brandonf5558 Рік тому +1

      @@shojus do you remember what video this was? I find that interesting. My customers that use touchless washes have typically destroyed the coating. Obviously, depends on the coating. Best case scenario would be finding a coating with an extremely high and low ph resistance.

    • @shojus
      @shojus Рік тому +1

      @@brandonf5558 I have no idea unfortunately, but I assume it was a video about one of their ceramic coating products. I was always told to avoid the car washes with brushes, but now I'm told to avoid them ALL by different UA-cam channels. Unfortunately that's just not possible for some people, and just wondering what you would recommend for people that live in severe winter climates that don't have access to a garage? If I sprayed any products on my car at below zero temps, I'm not sure how well that would go. I'll try and find that video but Yvan basically said that the newer brush car washes are what he would prefer if someone must use them, and to avoid the touchless washes due to exactly what you are referring to.

    • @Rabbit.760
      @Rabbit.760 6 місяців тому

      ​@@shojusyvan is purposely unorthodox and you should stay on the side of common sense

  • @RAM-KINGOFTRUCKS
    @RAM-KINGOFTRUCKS Рік тому +5

    this is why i use a ceramic topper on my vehicle to keep up the protection.

  • @MarylandDevin
    @MarylandDevin Рік тому +5

    Unfortunately, I've seen similar results with some ceramic coatings. Them washing it throughout summer and less washing with touchless machine washing in the winter is not unreasonable. I couldn't ask for any average person to maintain their vehicle much better than this. I haven't seen many coatings that can make it to their marketed duration, which is sad. Especially after spending the time and money to have it installed. It becomes hard to justify charging/spending what it costs to apply a full on coating. When you could apply a spray sealant that's going to last 6mo-1year. I coated my wife's car a year ago and I'm seeing similar results as this jeep. I did my car around the same time, but it's garage kept and that seems to make a big difference -- not sitting out in the sun. I've noticed similar results on other vehicles I've worked on.

    • @richardroda4882
      @richardroda4882 6 місяців тому +1

      Your exactly right. None of these ceramics last as claimed. Utter baloney...

    • @MarylandDevin
      @MarylandDevin 6 місяців тому +1

      @@richardroda4882 Yeah, id probably still coat my car if I was having it polished. But I wouldn't polish my car to coat it, if that makes sense. I've been using Ethos Resist on top of their Graphene Matrix and it's been doing pretty well. I didn't wash my daily all winter and the first wash I did brought back all of the hydrophobics, I was kinda surprised.

  • @jeffreyrobert9460
    @jeffreyrobert9460 Рік тому +3

    It confounds me how customers spend big $ on ceramic coating then ignore maintenance

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +4

      I understand to an extent it does prevent the vehicle from getting as dirty as quickly, and so the normal person would then say “I don’t need to wash my vehicle, it doesn’t LOOK dirty”. But they’re not realizing that traffic film that sits on there is doing damage it might not look super dirty just maybe not as bright but the film and automatic car wash soaps is really what is doing the damage. Doesn’t mean you have to avoid ACW’s all together but you have to put SOME contact on the paint to remove the FILM. Just drying it with a drying aid/topper and microfiber towel after washing can be HUGE in keeping your coating looking 1000x’s better

  • @riceburner4747
    @riceburner4747 Рік тому +2

    Love that color, Chelsea! Looks great now. I really enjoy your detailing, but what I like is these are vehicles of average people. I see alot of detailers that emphasize exotic cars. You do a vast array of vehicles. I plan on driving my car more this winter in WPA. I'm researching touchless washes when its so cold, & streets are dry for a week or so, I have a place to go. I USUALLY go to a self serve as close to freezing temps as possible & do it myself, AND I'M A SENIOR. 😉🤓 👍

  • @jimrusch22
    @jimrusch22 Рік тому +9

    Parking under trees is the harshest environment for ceramic coatings.

    • @riceburner4747
      @riceburner4747 Рік тому +1

      I HEAR U!! I dont have a garage & purchased a car cover. It's a PIA when its windy & every time I drive it, but it's staying real nice! Worth it! 👍

    • @mikez6683
      @mikez6683 10 місяців тому +2

      Agreed, although I think the sun is on par with tree fallout. I corrected and put Can Coat on both of my son’s cars over a year ago. They both live in the same town in Colorado. Neither of them wash too often. One car is garaged the other isn’t. Did a maintenance wash on both after about a year. The garaged car acted like it was just coated. The outside car was mostly flat. I am hoping the garaged car gets two years out of that 12 month CanCoat.

    • @danlc95
      @danlc95 6 місяців тому +1

      My mom parks under trees, and they do a number on protection.
      In the 90's Meguiar's M20 Polymer Sealant always did a great job protecting over winters. So did Duragloss 111, and Meguiar's M21 2.0.
      But last summer I used Optimum Hyper Seal. I did the first hand wash of the season, and the stains that normally require clay and polishing wiped off.
      Since I was planning on polishing and applying other protection, I clayed the finish. As I clayed the ONR clay lube was beading, and the surface was slick, where it's usually grabby after claying a wax or sealant.
      She or I will take it to the touchless wash through the winter.
      But yes, those trees are brutal on vehicle finishes.

    • @Rabbit.760
      @Rabbit.760 6 місяців тому +1

      Fuck the ceramic coating. It's there to take a beating

    • @danlc95
      @danlc95 6 місяців тому

      @@Rabbit.760 - YES!!!!

  • @attention2detailswchelsea
    @attention2detailswchelsea  Рік тому +2

    I just want to stress that issues like this can happen with most coatings I see, regardless of brand. This isn’t an attack or dig on any specific product but rather I am trying to show that regardless of coating if you don’t properly maintain it it will suffer or die. I’ve seen this happen with dozens of different coatings/brand in the past and most of the issue lies on the customer, not the coating. It’s all about education. So to those that think there’s hate or this is me calling out a specific brand or product know that isn’t the goal of this video.

  • @chrisbradley9607
    @chrisbradley9607 Рік тому

    Coatings seem to be hurt much more by alkaline chemicals than acids (within reason, not pH 0). I avoid strong alkaline foams / APC and once in a while use Adam's Strip Wash (new acid formula) or CarPro Descale.

  • @alexpope5327
    @alexpope5327 Рік тому +2

    Very good video. Glad I found your channel. Great straightforward info about how to maintain your coated vehicle. I especially loved your series with Yvan, he is a wealth of knowledge, now I am following his DIY Detail channel as well 😀😀

  • @HiThisIsMine
    @HiThisIsMine Рік тому

    “ ‘We’ just got off the phone with the customer…”
    I have a friend that talks like this about his single man working out of the house operation too.

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому

      It’s a habit, I always talk like it’s me and my husband and it’s not just my business even though I am the primary one doing it. We are a team. But he’s more the silent partner lol.

  • @brianhenry7983
    @brianhenry7983 Рік тому

    That turned out looking great. I'm just getting into ceramic coatings, actually doing my first one on an RV next week. I have a friend who is an expert on it, so gonna guide me through it so don't worry. haha

  • @Shamilt3
    @Shamilt3 Рік тому

    I'd assume touchless car wash chems + the stupid high pressure from those things, would be major contributors. The pressure from a lot of them is just about bead blasting your paint

  • @jorgeaceves2068
    @jorgeaceves2068 Рік тому

    Many problems with CC very easy to put and very difficult to remove that why still in the market Custom Car waxes easy to put concourse shine and replied every month is easy good video Chealsea Greetings 🇨🇦

  • @jbanda896
    @jbanda896 Рік тому +1

    Why not Carpro descale instead of Reset? I would think Carpro descale would remove old wax and sealants and some water spots.

    • @rooboy99
      @rooboy99 Рік тому

      You could use both depending on the issues with the coating . I'd use reset then descale as snow foam washes, then either of those again as a contact wash depending on the issues with the coating . Ie if it was water spots I'd use descale as the contact wash.

  • @jaimedpcaus1
    @jaimedpcaus1 10 місяців тому +1

    Ok, so, which one is the most durable -- from the ceramic?

    • @attention2detailswchelsea
      @attention2detailswchelsea  10 місяців тому +1

      Pro grade versions are obviously going to be the MOST durable and Art de Shine has been some of the top pro grade coatings I’ve tried but for prosumer grade coatings from what I’ve tested the Mckees 37 Graphene has been showing me impressive REAL WORLD durability. I haven’t tested them all but from what I’ve tested it’s done very well

    • @jaimedpcaus1
      @jaimedpcaus1 10 місяців тому

      @@attention2detailswchelsea Great to know! 👍 Thank you 😊.

  • @stephenodell1417
    @stephenodell1417 Рік тому

    What polish did you use to remove coating. Gold standard.

  • @spsellars
    @spsellars Рік тому +1

    I’m stuck without hose access and rely on touchless automatic washes more than I’d like to. Do rinseless washes with something stronger like feynlab count as contact washes?

  • @millerdetailing4176
    @millerdetailing4176 Рік тому

    Really great and informative video Chelsea. Appreciate all the content and hope you have a great weekend.

  • @brandonf5558
    @brandonf5558 Рік тому

    For application over a cured coating, does it depend on the type of coating, like polysilazane, ceramic based, etc? I would think a 5h coating would be fine, and am assuming you're talking about 9h coatings. I've never heard that, so I'm curious. Finding the right marketing model, customer education on maintenance, and products is a doozy for me. At least my customers are happy :)

  • @tucksmith8300
    @tucksmith8300 Рік тому

    That Jeep Wrangler looks awesome Chelsea

  • @dustin3700
    @dustin3700 Рік тому

    If road film and a presoak can remove the coating the coating it self it junk if it can't stand up to typical conditions and washing its not worth the money.

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому

      Some are more durable than others this is true but I would say it’s junk just not best suited for this customer. Some customers with Kronos on their vehicles have a entirely different result with better maintenance.

  • @Beastmode-br7ij
    @Beastmode-br7ij Рік тому

    How did you dial in those last walk around shots? They look REALLY clean. Camera type? Settings? Editing?

  • @macallanvintage
    @macallanvintage 10 місяців тому

    In short, coatings are just the high-tech, more glamorous, much more lucrative version of a wax.
    More practical to frequently use spray-type products or just periodically use wax…..rather than wasting money on coatings used on vehicles that are insufficiently washed, driven in harsh conditions.

  • @GoTMLGo1967
    @GoTMLGo1967 Рік тому

    Any polish, a light/medium cutting pad would be enough to remove a dead/dying coating?

  • @billbuss7542
    @billbuss7542 5 місяців тому

    What polish did you use to remove the coating?

    • @attention2detailswchelsea
      @attention2detailswchelsea  5 місяців тому

      I believe this was Phoenix EOD Fabulous Finishing Polish or DIY Detail Gold Standard Polish

  • @ChiGalKMcAcura
    @ChiGalKMcAcura Рік тому +1

    Do you recommend getting a light polish and fresh EXO during maintenance? CSL & EXO on the Acura for 2 years now or wait til after the snowy season?

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +2

      No need to polish off and recoat if it’s performing fine but if you start to see signs of failure and have done water spot treatment, etc and it’s still showing those
      Signs then yes I’d polish and recoat

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +2

      Most can get by with topping with c2v3 for topping

    • @ChiGalKMcAcura
      @ChiGalKMcAcura Рік тому

      @@attention2detailswchelsea just seeing a bit of marring. Nothing major.

  • @rogerserafin
    @rogerserafin Рік тому

    Great video with awesome information about keeping the ceramic coating tip top. Subscribed

  • @dougmasters3875
    @dougmasters3875 Рік тому

    Did you re-apply Kronos, or go with something you felt is more chemical resistant? I know you're fond of McKee's Graphene for its chemical resistance.

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +2

      I topped the panels that were fine with Immortal but the failed panels were polished and coated with Mckees 37 Graphene

    • @jasoncraig6158
      @jasoncraig6158 Рік тому

      @@attention2detailswchelseasince you have used Kronos and McKees which have you seen have better chemical resistance? I have gotten 18 months out of Kronos before I had to top off with Immortal. Just was lacking hydrophobics.

  • @7yrsbadluck
    @7yrsbadluck Рік тому

    How much Carpro Reset do you put in the foam cannon?

  • @codytaylor4351
    @codytaylor4351 Рік тому

    So do you charge them for the polish and reapply since it’s been the first wash within a year? I try to warranty my coating if it’s something I missed, and offer a free maintenance and top coat within a year.

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому

      Yes they did have to pay for them to be recoated but it was much less than recoating the entire vehicle. I don’t offer a warranty for this very reason as there are too many variables that can affect a coatings performance.

  • @Luismorales-cy6cg
    @Luismorales-cy6cg Рік тому

    Awesome work. Great info 👌🏽

  • @stevewhite5756
    @stevewhite5756 Рік тому

    Great examples and explinations!

  • @jeffreyrobert9460
    @jeffreyrobert9460 Рік тому +1

    Please make longer videos

  • @maryhoffman2547
    @maryhoffman2547 Рік тому

    When you said "sweat marks/applicator marks". Is that the streaking whhile you're rinsing on front of hood? 4:31

    • @maryhoffman2547
      @maryhoffman2547 Рік тому

      I time stamped a few seconds late.

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +1

      Yes. You can almost see lines in the coating that look like what the coating would have looked like when you’re applying the ceramic coating and it flashes or sweats off. For some coatings that’s how you can tell when the Hydrophobic top layer is starting to fail because you will see those sweat marks or towel marks in the coating. If you’ve ever applied a ceramic coating, you’ll understand what that reference means, but I was trying to show that in this video

    • @maryhoffman2547
      @maryhoffman2547 Рік тому +1

      @attention2detailswchelsea I've never applied a coating. I'm still learning, lol. I really appreciate you taking the time to capture those moments for people like me. Thank you, Chelsea! Have wonderful Sunday!

  • @billnipp2309
    @billnipp2309 Рік тому

    If carpro reset doesn’t weaken ceramic coatings, can it be used every time you wash a vehicle? Ty

    • @rooboy99
      @rooboy99 Рік тому +1

      Reset is for Decon washes . It's to help strip contaminants. If you wash every 2 weeks, it's not necessary. It won't hurt anything though.

    • @billnipp2309
      @billnipp2309 Рік тому

      @@rooboy99 seems like it would keep the coating performing optimally.

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +1

      I’d use it every few months but not needed for every wash.

    • @billnipp2309
      @billnipp2309 Рік тому

      @@attention2detailswchelsea great. Thanks.

  • @jesuslopez5494
    @jesuslopez5494 Рік тому

    If I add ceramic coating last month is going to be my second wash can I add another pass of ceramic coating just on top of it ?

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +1

      No it’s normally only able to be topped within a few hours after application, normally 2-4 hrs after. The coating is fully cured now and the og layer will prevent the new one from fully bonding with the clear coat and it’s a waste of product

  • @Detailpops
    @Detailpops Рік тому

    Did ya say what coating was the one that failed Chelsea?

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +1

      Kronos but only on panels that got more abuse

    • @Detailpops
      @Detailpops Рік тому

      @@attention2detailswchelsea dang and that still failed. So far from what you’ve used , you think Mckees graphene is the most chemical resistant? I started using it after your videos and so far so good!

  • @jjjjjjjjjjjhjjjjjhjj
    @jjjjjjjjjjjhjjjjjhjj Рік тому +2

    What would you charge for a coating maintenance wash and if you had to polish scratches and re apply coating to a panel? I don’t have coating in stock often so if had to open up a fresh bottle for that would be tough / costly. Some coated cars I see like the Jeep here even need claying they are so neglected and drive a lot of miles after that they bead again

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +1

      Normally a coating maintenance wash is $75-100 and to repolish and coat a panel would be normally $50 per panel.

  • @paul6749
    @paul6749 Рік тому

    Hi Chelsea, fantastic result! Nicely filmed video, except for me, I find the background music behind dialogue is distracting. Seems to be the latest fashion on TV documentaries - practically everything has almost continual background music😬 Detailing info is beyond criticism though👍

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому

      I personally find the music to keep me more engaged but I’ve had a few make a similar comment so maybe we’ll try doing one video with no background music.

    • @BabyBackManiac
      @BabyBackManiac 4 місяці тому

      Look into "EQ carving"... they basically cuts out the frequencies in the music that compete with your voice.
      Like you I enjoyed putting music in my videos but I was getting complaints. Once I started that, I haven't had a complaint since. Well about music. (there's always trolls) lol

  • @keithfirebird7618
    @keithfirebird7618 Рік тому +1

    You can't fix customer neglect no more than you can fix stupid.

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +1

      Well technically we did fix it and the customer isn’t stupid they just don’t have as much education as they need. Now they do and have been able to resolve those issues! That’s why it’s so important to educate and if you find that customers are still struggling, educate some more! These videos are for my customers to help them educate themselves. But just cause you lead a sheep to water you can’t make them drink

  • @macallanvintage
    @macallanvintage 10 місяців тому

    The answer to your situation above lies in an old video by AMMO where a coating had prematurely died on a Range Rover’s side panel in similar weather and road conditions.
    --------------
    It is extremely “dangerous” to re-visit any vehicle coated by yourself only around 12mths after you last saw that vehicle.
    REASON:
    Most coatings on daily-driven vehicles in very hot weather or snow-infested areas, would already be partially dead around 9months, exhibiting very poor beading IF the owner did not “cheat” via using spray-type products.
    You will never be told exactly how the car was washed + other details. You have no control over how the vehicle is used, where its parked, how often its washed and whats its washed with.
    Hence, its shocking to see detailers giving “warranties” for such coatings.
    If you want to perform “maintenance” on cars coated by yourself, you shd get those cars to return once every 2mths for a thorough wash + spraying some sort of stuff to camouflage the dying coating via giving the illusion (renewed beading) that the coating is still kickin-ass.
    In such harsh climates with road salt and chemicals on the road adhering on the paintwork for god knows how long, Im sure those stuff would have partially killed the coating if the car was not washed in a month.
    Therefore, your situation above is virtually identical to the one in the AMMO video.
    In most cases, when you spray water and it hardly beads, itz a waste of time to use different detergents hoping to “revive clogged coatings”. In most cases, the coating was already dead since long ago.

  • @1stfrompuertorico568
    @1stfrompuertorico568 Рік тому +1

    First!!!!

  • @mag1vl
    @mag1vl Рік тому +1

    Attention 2 Details w/ Chelsea
    ​Thanks for ending your day with us @mag1v1
    Thank you for your time and info Chelsea🙃

  • @bigsmith7349
    @bigsmith7349 Рік тому

    Very informative I thought you could get 2 to 3 years with a coating with any problems..🫶🫶

    • @attention2detailswchelsea
      @attention2detailswchelsea  Рік тому +2

      You CAN and it doesn’t take much but the better you maintain your coated car the better it performs

    • @bigsmith7349
      @bigsmith7349 Рік тому

      @attention2detailswchelsea thanks for the information I'm thinking about haveing one of my cars done