Wireshark for Helpdesk Analysts - Troubleshooting a User's Website Issue

In this video I explain some simple troubleshooting steps that a helpdesk analyst can use to troubleshoot network connectivity issues. Using Wireshark to troubleshoot user support tickets is a great way to start learning about networking and work towards a full-time role in the field.
We cover two simple connectivity issues and how to use Wireshark to spot them. We also cover basic questions you should be asking every user who opens a ticket for network problems.
Useful videos:
How to take a capture in Wireshark: • How to Capture Traffic...

[@batista98854]

Awesome, we want more real time use cases like this.

[@plaintextpackets]

More coming

[@joerockhead7246]

love the channel

[@plaintextpackets]

Thanks Joe

[@muhammadahsan9807]

I like how you try to accommodate for this with very low level of knowledge to very high i don’t know too much about wireshark, but I feel like there was very little I didn’t understand 10/10 man

[@plaintextpackets]

Glad to hear it! I’m trying to make content for both non network folks and SMEs, but explain in a way that helps you develop

[@Manavetri]

Brilliant

[@gamingwithshelby]

Nice.

[@plaintextpackets]

Thank you! Cheers!

[@wiretracecompany]

Hi man, the Discord link is showing as invalid for me.

[@plaintextpackets]

My bad here is the non expiring link discord.gg/CV5DzzaYF5

[@sk_sandeepp]

You are providing great content but I will say please work on your Thumbnail, they are not attractive.

[@plaintextpackets]

LOL