Do you know how to redirect them to another number if they press a number. For example, if they press 1, then direct them to another agent's phone number. When I do it, the VR says that there is an application error and call? Could you help with a small snippet of code?
If you need quicker recognition, you might want to try Media Streams. Nathaniel did a really good job of covering the basics in this video: ua-cam.com/video/g9ty6t0luik/v-deo.html
Is it possible to use twiml.say and twiml.gather at the same time? So she records while she is talking? At the moment everything is "turn based", but we need the possibility to "interrupt the phone bot".
Hey! Totally get it, turn based combat is great but sometimes you just need a quick interrupt to keep the boss on their toes. Good news, you can nest the inside of the to do exactly what you want here. Check it out in the docs: www.twilio.com/docs/voice/twiml/gather#nest-other-verbs
Is it possible to use Gather verb when your application is making the call instead of receiving, or this verb is only available for answering a call? I'm trying to make a call from my system when something occurs on DB and I'm making a question in this call that I want the user to answer via their phone keyboard but I always end with a voice saying "an error has ocurred" (or something similar) after the user clicks on a number on their phone. Not sure if this is possible with a trial account, or when making the call instead when receiving it. Any help would be appreciated. Edited: I can recover the key user has pressed but I'm unable to do anything more in the call after user presses any key.
You can use Gather at any point during a call flow regardless of origination. "An application error has occurred" means something created an error in the Action you provided for handling the pressed keys. Check your Twilio logs and there should be a specific error that will help with further debugging.
@@TwilioDevsThank you I forgot these logs, there are so much menus and options that it can be a bit overwhelming. I've finally managed to get Twilio process user input by providing the correct action URL to the Gather verb. Btw, one thing I really miss is a full api documentation, where you can find exactly all the methods and properties available. I've seen REST API documentation but I've been unable to use it properly to develop my code.
Great videos mate!
Thanks for watching! Let us know if there's anything you want to see us cover.
Do you know how to redirect them to another number if they press a number. For example, if they press 1, then direct them to another agent's phone number. When I do it, the VR says that there is an application error and call? Could you help with a small snippet of code?
Can you check your logs (console.twilio.com/us1/monitor/logs/debugger/errors) when this happens to see more details about the application error?
My only issue is that it takes 4 seconds for Gather speech to provide Speech Text for as little as "Hi", that is really slow
If you need quicker recognition, you might want to try Media Streams. Nathaniel did a really good job of covering the basics in this video: ua-cam.com/video/g9ty6t0luik/v-deo.html
Is it possible to use twiml.say and twiml.gather at the same time? So she records while she is talking? At the moment everything is "turn based", but we need the possibility to "interrupt the phone bot".
Hey! Totally get it, turn based combat is great but sometimes you just need a quick interrupt to keep the boss on their toes. Good news, you can nest the inside of the to do exactly what you want here. Check it out in the docs: www.twilio.com/docs/voice/twiml/gather#nest-other-verbs
Is it possible to use Gather verb when your application is making the call instead of receiving, or this verb is only available for answering a call? I'm trying to make a call from my system when something occurs on DB and I'm making a question in this call that I want the user to answer via their phone keyboard but I always end with a voice saying "an error has ocurred" (or something similar) after the user clicks on a number on their phone. Not sure if this is possible with a trial account, or when making the call instead when receiving it. Any help would be appreciated. Edited: I can recover the key user has pressed but I'm unable to do anything more in the call after user presses any key.
You can use Gather at any point during a call flow regardless of origination. "An application error has occurred" means something created an error in the Action you provided for handling the pressed keys. Check your Twilio logs and there should be a specific error that will help with further debugging.
@@TwilioDevsThank you I forgot these logs, there are so much menus and options that it can be a bit overwhelming. I've finally managed to get Twilio process user input by providing the correct action URL to the Gather verb. Btw, one thing I really miss is a full api documentation, where you can find exactly all the methods and properties available. I've seen REST API documentation but I've been unable to use it properly to develop my code.
@@ekaterinaamez2912 bro can you please share your code on how you achieved it . i am trying to build exact same thing but i always get errors.
Hello, can you please help me?
What do you need help with?
@@TwilioDevs yes I need to setup but I need help.