It's at those 'defining' moments you find out just how well run an organisation really is. How deep their procedures and training are and ultimately the quality of their personnel. Absolutely gutted for you all, none more so than Andy who's entire Christmas was wiped off the planet. 🤞 you get satisfaction and are able to have a late Christmas when Andy has recovered.
This Video Was Definitely Warranted. Sounds Like Forest Holidays Have Done a Complete 180 Change. Best Recommendation Dont Return There, Keep Chasing That Refund, Take Legal Action as a Last Resort If You Have Too. Hope You Find Happiness Somewhere Else Where You Get Customer Service. Late Merry Christmas Kevin and Family.
It's a shame your Christmas holiday was ruined. Hopefully your next adventure will be positive. I watch you for the reason. Happy Christmas and a happy new year to your family x
Head's up folks they are back at Forest Holidays in Sherwood again right now. I'm hoping they have a much better time than they did this time last year. Hopefully a new and improved vlog on it too would be nice to see the difference. Want the chapman family to have a positive Christmas this time
I hope this goes viral and you can get a community going of all the people that had to deal with this, and then they have no choice but to listen... especially considering it was Christmas with the weather warning and they had what seems like no consideration for the fact that you were with disabled people, if this was me id boost this video...
Do they have a disability/accessibility manager? The way they handled the whole trip wasn't very disability or neurodivergent friendly at all. This is a terrible advert for Forest Holidays as a company, lets hope this gets big views.
To a lot of people these things are small annoying things that can be overlooked or excused but to Andy they are huge things that he just cannot cope with. I’m sorry things happened like they did.
We used to go to Forest Holidays about 14 years ago and would visit at least once a year......the last time we went about 5 years ago it wasn't great. It's a very expensive break and they seem to have gone downhill sadly. 😢
What a shame, it's always horrible when things go wrong when you are away, but even worse over the Xmas period. You had a bit of a nightmare. Hope you get some appropriate reimbursement.
We had this exact same problem with forest holidays. I was woken up by the power cut and we waited hours for the problem to be fixed. The staff in the end told us we had to leave. Awful company. Will never be using them again
Curious if there is a follow-up. Did they ever make things right? I plan on visiting the UK in 2026 and love seeing your videos on where you've stayed to get ideas on where to stay. If they didn't make things right obviously wouldn't want to stay there myself.
Standard way things are being handled this year - no contact and understaffed. Awful situation - hopefully they'll contact back soon. Get it on head office and understand their complaints process.
What makes it so much worse is that Andy doesn't really do more to the activities when it comes to this holiday but the one activity you went out of the way to make sure he can have they messed it up and didn't do anything about it It sounds terrible and 20% refund is not enough for having to leave a whole day early like if you have your kids leave a whole day early You should refund the whole day that they're not there for it's not just let me give you 20% you refund a whole day and second the amount a problems that they have with astronomical it's like you guys just had really bad luck or something I really hope you guys can do something to replace this terrible holiday
I am glad that Kevin’ Anna’ Shorts-Stay’ And Andy we’re all Home spending time hanging out at the House with their family and you guys have Dave which is a great Dog most of the time. I am so excited that your Christmas Holiday is now going very well with everyone having fun.
I wanted to ask are you guys going out of the country for Christmas to a Forest Holiday Vacation again this year or are you doing your Christmas Holiday different with going to a Christmas Dinner Restaurant I just want to let know what you plans are Kev.
Maybe Amy And Lucy since they are at College for School and they are going to Universal Studios maybe to do some Last Minute Christmas Shopping the girls will probably be here at Home to hang out with you guys with Anna’ Kevin’ Shorts-Stay’ Andy’ and Dave later Tonight sometime.
They take your money but don't deliver the goods. That's bad Kevin you booked. What kind of campsite is this place. When they don't communicate with each other on the park.
What an absolute cock up from start to finish. Extremely expensive and I'd imagine if everything went well then it would have been worth it. What make it worse is it was Christmas time. I felt so sorry for Andy and the pressure for you guys. Hat off to you cooking Christmas dinner in a kitchen like that, I couldn't do it. I feel you should be looking at 50% refund and pls try to push for that.
Sorry to hear trip wasn’t great noting price but acknowledging the weather issues they should be better in terms of business continuity planning/emergency response with back up power to reception area etc. I won’t be staying at Forest Holidays. Best wishes with compensation etc
Such a shame the holiday went how it did, Feel for Kev, Anna and Shortstay. But especially Andy as he can’t just can’t do waiting, You would have thought they would would have had more than one set of Snowman and SnowDog stuff, the activities maybe it was due to the storm and they rejigged stuff, seems poor they weren’t storm prepared, as in the camp, as warnings are done well in advance, hope it doesn’t put them off going again,
I was about to ask if you were going back to Forest Holiday next year... I guess not. I have a question, if you can/want to answer: is Andy still living alone?
0:00: 🎄 The video is about a traditional Christmas at Forest holidays, staying in a familiar cabin with a Christmas tree and illuminated hot tub. 3:50: 😬 A disastrous experience at an afternoon tea due to a mix-up with the bookings and Andy's inability to cope with waiting. 7:49: 🎮 The video is about a person named Kevin causing some trouble while preparing dinner and participating in activities during a Christmas retreat. 12:14: 🍽️ The video captures a cozy family dinner and the aftermath, with a mention of enjoying glass milk bottles at Forest holidays. 16:23: 🌲 Due to a fallen tree on a power line, guests were offered the option to check out early and receive a refund. 19:42: 🧖♂️ The hot tub at the cabin was not working properly, causing inconvenience and dissatisfaction for the guests. 23:16: 🍴 The UA-camr suspects that their food order was swapped with another and served cold, leading to a disappointing experience. 26:54: ⏰ The planned activities for the week were unexpectedly rescheduled to all take place in one morning. 30:25: 😡 The speaker is frustrated with the lack of refund and communication from the company after being evacuated from their accommodation. Recap by Tammy AI
You should get some money back for the hot tub not working depending on what the terms and conditions are (that you agreed too when you booked it), the takeaway you should get a partial refund but your own food, they probably won’t give you anything back for.
I wouldn't argue either if I was in your position but it isn't fair, hope many people get to see this video and more people who have had problems come out with their stories. its not fair for company to treat their customers like this especially as it cost lots of money
I’ll be happy with a full refund of the trip. The lost groceries are an example of why we should get that. There was no way to bring them home, so if we hadn’t been evacuated, we wouldn’t have lost them.
@@revivedfears Except that something like this can lead to a mental health crisis in somebody as autistic as Andy is. Pretty sure an adult individual with special needs and past history of needing consistent support having a mental health crisis is an emergency.
@@revivedfearsand if u watch there other vlogs this kid who’s name is Andy by the way not entitled brat he hurts himself and yea cuz of those issues so u can jog on and comment on a real entitled brats video Not a vunrable autistic boy
No for Andy it could cause upset and the parents r not self absorbed watch there other videos about Andy he has autism therefore really struggles with stuff like that don’t be so quick to judge
Christmas carnage..gutted for you and your family Kevin . What a nightmare...fingers crossed you get at least half your money back but I would push for a full refund. Mention everything, afternoon tea mistakes power cut, shopping wasted afternoon tea that you took back to cabin also wasted,hot tub failure on first night..bombard them with relentless calls and emails about the entirety of it remind them how much you spent and have spent In total on all your visits there..put figures in emails tell them it's the last time you will visit.. explain how it ruined your meals to eat without all the family you went with..don't hold back and I am convinced you will get it all back..tell them you've posted about it on your UA-cam channel too..fingers crossed for you mate 🤞
It's at those 'defining' moments you find out just how well run an organisation really is. How deep their procedures and training are and ultimately the quality of their personnel. Absolutely gutted for you all, none more so than Andy who's entire Christmas was wiped off the planet. 🤞 you get satisfaction and are able to have a late Christmas when Andy has recovered.
This Video Was Definitely Warranted. Sounds Like Forest Holidays Have Done a Complete 180 Change. Best Recommendation Dont Return There, Keep Chasing That Refund, Take Legal Action as a Last Resort If You Have Too. Hope You Find Happiness Somewhere Else Where You Get Customer Service. Late Merry Christmas Kevin and Family.
It's a shame your Christmas holiday was ruined. Hopefully your next adventure will be positive. I watch you for the reason. Happy Christmas and a happy new year to your family x
Head's up folks they are back at Forest Holidays in Sherwood again right now. I'm hoping they have a much better time than they did this time last year. Hopefully a new and improved vlog on it too would be nice to see the difference. Want the chapman family to have a positive Christmas this time
The takeaway story is gold
Sorry to here the news, hope Andy and the rest of you are doing okay
I hope this goes viral and you can get a community going of all the people that had to deal with this, and then they have no choice but to listen... especially considering it was Christmas with the weather warning and they had what seems like no consideration for the fact that you were with disabled people, if this was me id boost this video...
Do they have a disability/accessibility manager? The way they handled the whole trip wasn't very disability or neurodivergent friendly at all. This is a terrible advert for Forest Holidays as a company, lets hope this gets big views.
Shortstay is the true sheriff of Nottingham!
Oh Kev, I am sorry it was such a disaster for you all. Fwiw I wish you and the Chapman clan a very Happy New Year.
To a lot of people these things are small annoying things that can be overlooked or excused but to Andy they are huge things that he just cannot cope with. I’m sorry things happened like they did.
Poor Andy
We used to go to Forest Holidays about 14 years ago and would visit at least once a year......the last time we went about 5 years ago it wasn't great. It's a very expensive break and they seem to have gone downhill sadly. 😢
What a shame, it's always horrible when things go wrong when you are away, but even worse over the Xmas period. You had a bit of a nightmare. Hope you get some appropriate reimbursement.
Poor Andy. What a clusterfuck.
We had this exact same problem with forest holidays. I was woken up by the power cut and we waited hours for the problem to be fixed. The staff in the end told us we had to leave. Awful company. Will never be using them again
Sorry For Your Bad Holiday! I Have Covid At The Moment And It Absolutely Sucks So I'm Having A Bad Time!
Curious if there is a follow-up. Did they ever make things right? I plan on visiting the UK in 2026 and love seeing your videos on where you've stayed to get ideas on where to stay. If they didn't make things right obviously wouldn't want to stay there myself.
No they didn’t. They’re on my avoid list now.
@@MoreKevinChapman thanks for the update I will remove them from my list as well.
Standard way things are being handled this year - no contact and understaffed. Awful situation - hopefully they'll contact back soon. Get it on head office and understand their complaints process.
Sorry you guys had a bad trip.
What makes it so much worse is that Andy doesn't really do more to the activities when it comes to this holiday but the one activity you went out of the way to make sure he can have they messed it up and didn't do anything about it It sounds terrible and 20% refund is not enough for having to leave a whole day early like if you have your kids leave a whole day early You should refund the whole day that they're not there for it's not just let me give you 20% you refund a whole day and second the amount a problems that they have with astronomical it's like you guys just had really bad luck or something I really hope you guys can do something to replace this terrible holiday
I am glad that Kevin’ Anna’ Shorts-Stay’ And Andy we’re all Home spending time hanging out at the House with their family and you guys have Dave which is a great Dog most of the time. I am so excited that your Christmas Holiday is now going very well with everyone having fun.
I wanted to ask are you guys going out of the country for Christmas to a Forest Holiday Vacation again this year or are you doing your Christmas Holiday different with going to a Christmas Dinner Restaurant I just want to let know what you plans are Kev.
Maybe Amy And Lucy since they are at College for School and they are going to Universal Studios maybe to do some Last Minute Christmas Shopping the girls will probably be here at Home to hang out with you guys with Anna’ Kevin’ Shorts-Stay’ Andy’ and Dave later Tonight sometime.
Is this center parcs or different
Have you stopped Kev☹️
They take your money but don't deliver the goods. That's bad Kevin you booked. What kind of campsite is this place. When they don't communicate with each other on the park.
What would make a interesting video, is how this channel, has performed in 2023, following all the changes
If u are asked to evacuate the rest of your stay should be refunded
What an absolute cock up from start to finish. Extremely expensive and I'd imagine if everything went well then it would have been worth it. What make it worse is it was Christmas time. I felt so sorry for Andy and the pressure for you guys.
Hat off to you cooking Christmas dinner in a kitchen like that, I couldn't do it.
I feel you should be looking at 50% refund and pls try to push for that.
Switch to centre parcs
Send this video to the press
Sorry to hear trip wasn’t great noting price but acknowledging the weather issues they should be better in terms of business continuity planning/emergency response with back up power to reception area etc. I won’t be staying at Forest Holidays. Best wishes with compensation etc
Such a shame the holiday went how it did, Feel for Kev, Anna and Shortstay. But especially Andy as he can’t just can’t do waiting, You would have thought they would would have had more than one set of Snowman and SnowDog stuff, the activities maybe it was due to the storm and they rejigged stuff, seems poor they weren’t storm prepared, as in the camp, as warnings are done well in advance, hope it doesn’t put them off going again,
I was about to ask if you were going back to Forest Holiday next year... I guess not.
I have a question, if you can/want to answer: is Andy still living alone?
I’ve not been watching in a while. Who is shortstay ???
If you paid for this on a creditcard this would be a chargeback scenario for me.
0:00: 🎄 The video is about a traditional Christmas at Forest holidays, staying in a familiar cabin with a Christmas tree and illuminated hot tub.
3:50: 😬 A disastrous experience at an afternoon tea due to a mix-up with the bookings and Andy's inability to cope with waiting.
7:49: 🎮 The video is about a person named Kevin causing some trouble while preparing dinner and participating in activities during a Christmas retreat.
12:14: 🍽️ The video captures a cozy family dinner and the aftermath, with a mention of enjoying glass milk bottles at Forest holidays.
16:23: 🌲 Due to a fallen tree on a power line, guests were offered the option to check out early and receive a refund.
19:42: 🧖♂️ The hot tub at the cabin was not working properly, causing inconvenience and dissatisfaction for the guests.
23:16: 🍴 The UA-camr suspects that their food order was swapped with another and served cold, leading to a disappointing experience.
26:54: ⏰ The planned activities for the week were unexpectedly rescheduled to all take place in one morning.
30:25: 😡 The speaker is frustrated with the lack of refund and communication from the company after being evacuated from their accommodation.
Recap by Tammy AI
Chase that Refund Kev they ordered you off the site
Who’s short stay Kev I’m new to your channel 😊
Anna's brother, Kev's mate. He looks after Andy sometimes
Bloody difficult dealibg wyut an organization to explain disability awareness.
You should get some money back for the hot tub not working depending on what the terms and conditions are (that you agreed too when you booked it), the takeaway you should get a partial refund but your own food, they probably won’t give you anything back for.
Chase that refund!
I wouldn't argue either if I was in your position but it isn't fair, hope many people get to see this video and more people who have had problems come out with their stories. its not fair for company to treat their customers like this especially as it cost lots of money
After all that you should definitely get a full refund
2 grand for 4 nights? Mental that. Patreon pays good I see!
Not your business I see
He streams too fyp
Total mess up..there quick to take the money but poor to sort out the problem's i wouldnt have kept my cool
Lol wanting money for groceries you left there. Hopefuly they refuse that 1. The rest they should
I’ll be happy with a full refund of the trip. The lost groceries are an example of why we should get that. There was no way to bring them home, so if we hadn’t been evacuated, we wouldn’t have lost them.
Nightmare trip, they should give you a full refund, especially with your reach & following
Sorry u had a horrible time
Sounded like got scammed. Such a shame, they should be treating your fam much better than this.
whos that other man
Annás brother
@@CJM527 ah ok
short stay
Anna's brother
Request for a refund
Its hardly an emergency not being able to watch the tv. Cant believe you called an emergency number for that
It's hilarious how self absorbed and entitled the parents of kids with these kind of issues are. The world revolves around them mate.
@@revivedfears Except that something like this can lead to a mental health crisis in somebody as autistic as Andy is. Pretty sure an adult individual with special needs and past history of needing consistent support having a mental health crisis is an emergency.
@@revivedfearsand if u watch there other vlogs this kid who’s name is Andy by the way not entitled brat he hurts himself and yea cuz of those issues so u can jog on and comment on a real entitled brats video Not a vunrable autistic boy
It wasn't just the TV it was the whole power to the whole house
No for Andy it could cause upset and the parents r not self absorbed watch there other videos about Andy he has autism therefore really struggles with stuff like that don’t be so quick to judge
Christmas carnage..gutted for you and your family Kevin . What a nightmare...fingers crossed you get at least half your money back but I would push for a full refund. Mention everything, afternoon tea mistakes power cut, shopping wasted afternoon tea that you took back to cabin also wasted,hot tub failure on first night..bombard them with relentless calls and emails about the entirety of it remind them how much you spent and have spent In total on all your visits there..put figures in emails tell them it's the last time you will visit.. explain how it ruined your meals to eat without all the family you went with..don't hold back and I am convinced you will get it all back..tell them you've posted about it on your UA-cam channel too..fingers crossed for you mate 🤞
Can probably get your money back through your bank
Asks for a complete refund and is surprised when he doesn't receive a response...
I would write a formal complaint and provided it doesn’t go anywhere go through ombudsman. It’s too expensive to have an experience like that.