Role of QA and QC quality department functions

The quality department plays an important role in any manufacturing organization, but what do quality assurance (QA) and quality control (QC) professional do? And how does their role tie in with continuous improvement?
Believe it or not, but the quality department might be the most CI department in your organization. But unfortunately it doesn't always feel like that in practice, with quality specialists "slowing down the pace of change" or CI specialists "waltzing through our carefully laid out ISO system." Enough reason for our departments to get to know each other's roles and strengths...
#continuousimprovement #qualitymanagement #operationsmanagement

[@davischong9350]

Morning bro, thanks for your video and it helps a lot.
Just wanna double check if im right: so QA is the guy analysing the whole business process, as well as the HACCP (hazard analysis critical control points).
Let says im working in meat processing company, QA will find out there might be a risk of contamination if a boner doesnt sterilised the knife after he trimed a defect. So QA will set a parameter of the steriliser (a container of hot water) must reach 82 celcius degree and the knife should dip into that steriliser at least for 5 seconds so that no germs on knife exists.
And QC will do the job like checking all sterilisers in production if they meet the parameters of the above specifications (82 degree and 5 seconds).
Am I correct?

[@TomMentink]

Yes, that's basically the difference: Q Assurance identifies which measures are needed to maintain good quality (and safety and stuff), Q Control checks many of these measures in practice and generally does a lot of product testing too (you want to control both the preventive measure and the actual outcome, just to be sure 😉).
You'll often see that the work is a bit mixed: a QC specialist will also design parts of the system, for instance. This is because we tend to assign 1 job title to a person, but the job will contain some QA and some QC parts.

[@My071083]

Hi... Can you maybe tell me where i can study this via college or university

[@TomMentink]

Specifically the stuff I share in this video, probably not really from college (maybe Business Administration). But QA/QC skills can be found in several studies: for food industry, there's a range of Food Technology studies at professional education, college and university levels; similarly automotive employs Automotive Engineers from different education levels; other industries have their own specialised studies. In general, any Technical Business Administration or Engineering studies that are more or less in the field you want to work in will do - your eye for quality, ability to think in processes and general STEM fields will make you successful in the QA/QC field, your specific formal education is mostly your way into the career and there are Quality Managers coming from many different backgrounds and educations.

[@juliechu5654]

Thank you so much for your explanation! Very clear and precise. A lot of other videos out there don't achieve this.

[@TomMentink]

Thanks Julie, for taking the time to share those kind words. I'm glad you like the video and hopefully got value out of it. Don't hesitate to suggest other video topics or ask any CI-related questions.

[@qmsconceptstamil]

Good explaination sir

[@TomMentink]

Thanks for sharing that. I’m happy that you liked my video.

[@HamidKhatamsazan]

Thank you for your explanations. The field of quality compared to finance, commercial, administration has not evolved and there are discrepancies in definition of QMS, QA, QC and... in different industries. Rapidly growing quality tools which is only suitable for students in university for research and writing thesis also doesn't help!

[@TomMentink]

The Quality function really benefits from mastering TPM-style tools, which are not per se new, but also not part and parcel of most Quality departments yet.
Quality Engineers, like explained in the video, should lead the way in this and expand to include Six Signa tools in their arsenal.

[@devarkondapriya460]

sir can you make a video of Quality or validation engineers and what they will do in the pharmaceutical or medical device industry

[@TomMentink]

Oopfh, I don’t think I’ll be the best to make such a video, as I don’t have direct experience with that role. I’ll put more general Quality Engineer and Process Engineer on my video list - those roles also deserve their own video. But validation in pharma… I’m almost certain that that’s a specialized role, more so in that sector.

[@devarkondapriya460]

Thank you sir

[@sammyschimansky5911]

You need a better microphone 😊

[@TomMentink]

Thanks for the feedback. I agree, the sound isn't pleasant enough to listen to and the sound of the marker is way to screechy in these older videos (it was already much better in this one than videos of about a year before)- so I got myself a new microphone about 9 months ago. What I also learned is that the microphone itself is really not the whole story, they're actually quite finicky to set completely right, there's a lot to learn about positioning, interference, post-editing corrections, etc.
Do you like the sound quality in my more recent videos better?

[@dyyleokid4634]

It's not really the mic. I think it's mostly the mixing. If you are able to manage to do small mixing progress it will definitely be better

[@TomMentink]

@@dyyleokid4634 I'll dive into that some more (sound and video are not my main expertise, but I'm always learning in that field to make better future videos 👨‍🎓)

[@rjr4573]

Wawooo thank you so much
This was helpful 🙏🙏

[@TomMentink]

Thanks for sharing those nice words, happy to hear that you found value from my videos.
Don't hesitate to suggest questions/topics for future videos, that way my work will be even more valuable to you 😉

[@DONALDTULALIAN]

Thanks well explained!

[@TomMentink]

@@DONALDTULALIAN my pleasure, happy to hear you like it

[@NicoBertix]

Thank you very helpful!

[@TomMentink]

Happy to hear you liked the video, thanks for sharing that.

[@lavinajohnson5497]

Thank you

[@TomMentink]

My pleasure, happy you found my video useful

[@leratotakalo5997]

Thanks so much

[@TomMentink]

@@leratotakalo5997 my pleasure, glad to see you like my video

[@tonyjarrah]

Thank you for this explanation.

[@TomMentink]

Happy to see you liked it, hope it will help you in your professional journey.

[@ahmadwadeer7152]

Thanks sir❤

[@TomMentink]

My pleasure 😃
Happy to know that you like my videos

[@mahmoudabdelbary]

😀🙏

[@TomMentink]

Hi Mahmoud, you in a QA/QC role and recognise yourself in the description, or just happy with the explanation of that direct-colleague-department?