Consumption-Based Products: Quick Look | Get to Know Consumption-Based Products

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Consumption-Based Products: Quick Look : • Consumption-Based Prod...
When you sign a contract to use Salesforce, you purchase a stock keeping unit (SKU) attached to a Salesforce product. A SKU can represent all the resources or a set of resources the product offers. With consumption-based SKUs, these resources are always defined by metrics that dictate how you can use the resources and what counts as usage when you do. The metrics-defined resources available in a consumption-based SKU are called usage types. At Salesforce, usage types can be anything from sending SMS text messages to unifying batches of user profiles.
Additionally, some usage types can be used in multiple ways and can be broken down further into usage subtypes. For example, a handful of consumption-based SKUs offer SMS text messages as a usage type. Frequently, those SMS usage types are further broken down into the subtypes of the countries the messages are being sent to.
Some products and their usage types, specifically the ones that count your usage in terms of data storage, will be very straightforward in the way they calculate your usage. However, most consumption-based products figure out your usage in a more intricate way. Let’s dig into that a bit more.
Units & Multiplier
Every usage type has a unit and a multiplier. Every time you interact with a usage type, Salesforce records that as a raw usage event. A unit can be thought of as the number of raw usage events that are considered one instance of usage. For most usage types, it takes hundreds of raw usage events to equal one unit of usage.
A multiplier can be thought of as the number of units you have to consume to deduct one credit or other increment of purchased usage. Multipliers are determined by currency and market fluctuation and typically stay the same for an entire contract. However, they can also be floating (or variable) and change mid-contract. If your product has floating multipliers, they are documented in the Product Special Terms. If there will be any changes, Salesforce provides 30 days notice by emailing the Account Executive (AE), the primary billing contact, and other entitlement notification contacts on the contract about the impending changes.