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Over Charging My Customers | And They Keep Calling For More Work?!?! | THE HANDYMAN BUSINESS |
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- Опубліковано 2 кві 2023
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$100/hr for custom high-quality/skilled work is not unreasonable. I expect the people who accused you of overcharging are actually undercharging for their own time. Although you said it went into your pocket, it also has to pay for your retirement fund, health insurance, business insurance, etc.
Just people being envious.
“Do you know where our electricity comes from?”
Always love that conversation 😂
and there is a loss in energy when electricity is converted into heat.
My favorite is where do the batteries go in 5-7 years when they need replacement. Way more toxic than a few pounds of carbon that nature recycles.
Anyone who's a pro should readily acknowledge your skill and amateurs, like myself, should be able to see the quality of your work.
This is obviously the work of The Greatest Handyman Business channel on Earth!
As a professional estimator for a small remodeling company, anyone that says that’s expensive is crazy! You’re very reasonably priced, especially since you didn’t charge them a percentage on materials. Once you figure for overhead and taxes, $4k for 40 hours work is probably only $50/hr. A bargain now a days, especially for someone to do it right.
I'm a 1 person, 3 year old business pricing very similarly to this. The hardest lesson to learn has been ignoring what I would pay for someone to work on my house. Other people value you more than you value your own work.
Yeah, he totally undercharged them. He even said, they are life long customers ( 10yr+ ). You want to take of them for sure.
I've done a few jobs like this. If they say it's over priced. Are broke bitchs that one can't after it. Or they aren't skilled enough to do it. No your worth and what your doing. You have to skilled in at list 5 trades to do one of these. And not burn your house down. So yah
So 2k for home workshop, bit of petrol and taxes..... seems a little steep.....
@@hobbies6396 I charge those prices all day every day. I don't step on a roof for no less than $500 even if it is one shingle to. I let people off the rip I'm ant a fucking Mexicant,and I I'm not cheap.
I'm in Southern Ohio and it's very hard to charge that much for tile work and installing a fire place. I don't think people understand that different locations require different prices. If I would have bid that job where I'm at I would have been out bid by a guy who knows a guy for $500. I bid a counter top replacement to butcher block and tile back splash for $2,500. 14'x4' area roughly. Guy came in and did it for $300. I went back for $4,500 to remove it and start over.
$300!? 😂
@@JonnyDIY Southern Ohio. There's a lot of those people around here unfortunately.
😂👏
On the upside, you now have a customer who understands the value in getting it done right the first time.
@@deaconblooze1 you’re exactly right. I’ve had many calls backs from them since and they have never complained out about another price.
Great show Handy, always appreciate the details of how the job goes from pricing to finish.
Let's goooo Handy! Keep the videos rolling, loving both channels. You're insight and explanation of everything is amazing! It has helped me DIY better!
Excellent job explaining the process of collaboration with clients to reach consensus for the project design. I do this with customers on a regular basis and it's not always an easy stress free process. Especially if there are 2 strong willed customers that can't agree....
Great work handyman! Keep the squeaky voice coming! I love the squeaky sarcasm, 😆😆😆😆! Appreciate you sharing your knowledge and for inspiring us to not be afraid to charge for what we do!
I think the 2008 housing crash had so many carpenters that became handymen, that the labor price was really tough for a while.
So many outbidding each other, was a bit rough getting work.
I went back into fad, and manufacturing during that time, but I think a lot of guys got lost and caught up with not raising their labor costs.
So, some customers still hire these cheap guys, and think that is the going rate.
A rule of thumb we used was materials times three. I have been out of the trades for over 7 years now.
Good on you for getting value, also people usually tend to forget that tool upkeep ain't cheap either.
Thanks for this video.
Looks great! I bet they're going to regret skimping on the type of fireplace though.
You're right on! Nice work!
Handy always coming through with the knowledge
Finally I get to pick on the handyman. That’s a chevron pattern not herringbone. Chevron tiles are cut at 45s on the ends or herringbone or left square 90s..
I'm not going into the handypeople business, but I employ handypeople occasionally. I find your material educational. I can understand why the bills seem high. Thanks.
What’s a “handypeople” 🤦🏼♂️
It's supposed to be handyman but it got politically poisoned so some people are triggered by handyman even though a woman cand be a handyman because the word woman contains the word 'man' and a woman is part of mankind meaning we are all man it's frustrating people are so brainwashed dumb small things trigger them
Love the comment Wade! We are handypeople over here!!
Like the saying goes you get what you pay for. You my friend are worth every dollar👍🏻 Another great job by the #1 home improvement channel in the world💪🏻💪🏻
Thanks 👍
Yeah I'm glad you made this video. I hated the new fireplace, but figured that's what the people wanted. Different strokes for different folks. I thought about what it might cost, but would never ask - not my house, not my business.
It doesn’t matter what you like, it’s all about the customer. Wouldn’t have been my choice either, but it was executed well.
That’s smart to keep track of meeting time so to add them to your time in the job. You gotta count everything to get the right number when you do job costing.
This is my first year working for myself. Im so busy i cant keep up. I have no employees. I know im working too cheap. Thanks for the reminder. Great video.
Not too expensive when all of the time for prep work and running around is considered. I've recently started charging more, as I use to not charge what I should for run around/prep time in the shop before I ever get to install day.
I run a handyman service as im an engineering technician by trade so im trained in various areas like plumbing, electrics, woodwork, metal work so can turn my hand to alot of different types of work. Most people have no idea how expensive it is to pay someone to do work for you, i grew up being shown how to do things myself because folk had to look after themselves as they simply couldnt afford to pay to have things done for them. These days people think they should be able to Get work done as if its a right and the workmen should lower their wages to accomodate those types. When the truth is, self employed folk can increase their wages to be more than inflation so it seems expensive but really the minimum wage is far far lower than it should be so makes trade wages seem extortionate. Ive had people gasp when i calculated the material cost for a job, i dont make any money from materials, and the customer said that they didnt expect the whole job, materials plus labour to be as much as just the material cost. I do what i can to accomodate people who i know cant really afford to get work done but there's only so much i can do before its not worth the hassle . I dont employ folk to do work for me even if i was unable to do it myself because i know i cant afford it so i have to make do. This is a bit of a rant and probably not making much sense . Most of my customers have to decide on having work done on their house or a holiday that year. As a general rule of thumb where i live , whatever the materials cost you can add on AT LEAST the same again for labour, that would be mates rates.
It still turned out very nice, for a froo-froo chic FP. 🙂
You're very fortunate that your customers pay your worth. In our area, a half-dozen Airwick scented bathroom candles stuck in the firebox would be the most they'd purchase. Unless you can find them cheaper generic Dollar Store candles. 👍😋🕯️
Good video. Like the commentary with overlay from the work video.
Awesome quality! Makes me want to get back in the business
Handyman, you did a great job meeting the clients demands. They should have left it completely alone until they could afford to do the right thing.
That looks so much better then the original. The original looked so dated. Great job!
I've learned alot about the business aspect from this mans videos. My time and skill is worth the money I think I deserve to charge my customers. When they see your portfolio and decide to hire you for your work, it means they want to pay for it. Doesn't mean that anyone is overcharging or being crooked. They're paying for a quality product!
And you still did a great job on the fireplace!
We wanted to see the fireplace running! Bet it looked awesome with the finished tile and everything.
Fireplace is running in this video. And in the video on the main channel.
Looks great 👍
I respect any skills tradesman!!! You do top quality work that conforms to the customer's taste. That deserves top pay for top quality. I do not have your skill set but one similar, heavy equipment mechanic. My son and I work together an we charge much the same as you do on a per hour basis. You have to to charge these type of prices to make a living and to own/buy the equipment to do quality work in a timely manner. Your shop full of tool would not that much cheaper then our service truck full of tools.
What I found out a long time ago, is trying to do "cheap" work brings in all kinds of problems. The biggest is getting paid. Doing higher end work usually results in fewer payment issues.
I've got a similar looking fireplace in my 1920 bungalow and a chimney guy told us it's a coal fireplace and that's why it was letting all the wood smoke into the house, His suggestion was a gas insert.
Looks good handyman you're a surgeon!
In AZ the ROC has a 1k limit on what a handyman can do unless they are lic & Bonded. Even a lic handyman has a limit on the job amount. Not sure what the rules are in your state but curious to know.
That looks really nice!
Thanks
Great job handy, seems like it would have been a big job bumping it out.
PS- I know you didnt do a dump run for that lil bit of tile!!! 😆 I know you snuck into garbage can at home like we all do hahah
I have receipts. It was 250 pounds 👍
@@TheHandymanBusiness 🤣👍 just bustin balls. Small dump run though for sure
The customer should always pay for the experience that when the job is complete, they step back and go "WOW"!
Another great video
Skilled labor isn’t cheap cheap labor isn’t skilled
I agree with the owner about the marble. I didn't like the dark, old & outdated look of the fireplace. U did a nice job. That dark mantel is not what I would do but I see why the owners did what they did. The dark matches the flooring.
i LIKE it! ~ thanks
If that is in fact, what you made for all the different trade hats you put on during this project, you must really like those home owner's. Nice work as well
Man, you must live in LA.
Question on the butcher block finishing. I did 3 sections for a customer of mine. It’s being used for food prep so we’re thinking mineral oil. I explained the constant maintenance it will require. Thoughts on a more durable finish for food grade? Thanks for the vids.
Oil is the only thing that will work on food prep that I know of.
Mineral oil is not food grade, unless you like to eat petroleum. Use “wood butter”, walnut oil and beeswax. And yes it will require a lot of oiling at first and then it will season like cast iron and require minimal maintenance.
Rubio Monocoat
Also tung oil is food safe and waterproof, as long as no one is allergic to nuts.
I love the dewlap power chisel
Hey handy. Have you ever had shop rags catch on fire after staining or sealing, in the trash?
No.
I believe you in CA?So i believe in the cost of things but thats insane ill say,lol.The price you put on your workshop,LOL!Mine is a 44x36 completely done and i have $100k in it and its NEW!A lot of FU money out there though.Glad I do 95% of my own work,weather it be home or auto...good stuff though
Thanks, HM.
Propane doesn’t leak into the atmosphere like natural gas because it is stored on your property in a system that is perfectly sealed. The natural gas lines running through the city that eventually get to your house are not a perfectly sealed system. So about 7% of the natural gas leaks into the air.
But propane is definitely more of a pain than natural gas. And it doesn’t burn as hot.
Busting out the lasers!
Handyman, Have you covered your ebikes in any previous videos (on either channel)? I see the one in this video and it seems there have been others in the shop in the past. Mostly DIY/ high power? Would love to hear your take on them in general given the 'green' comments in this video :)
Whom ever is saying 4k for this job plus materials is high doesn't value their time/work I would charge the same
IMO, your price would be spot on in Maine
It's still a good deal imo, I would have wanted more, but im in Boston, EVERYTHING is more expensive 😂
What type of finish did you put over the stain?
lacquer
$250 an hour, must be California pricing. Just remember when you hear him quote these numbers, they are what works in his market. The same prices won't hold in say Georgia or South Carlonia. Best bet is to call around and ask for pricing from the big contractors. Then find a number close to there. You will be swimming in work from all the smaller jobs they won't take but you attract the wrong type of client by being the cheapest guy to give a quote.
kuddos to you for being able to charge that much. my recent job i made 1500 building custom built ins. it was like 2k worth of material as well. you probably would of charged 5x what i charged.
This price was on the lower end of the scale. They have been my customers for over 10 years. This was closer to a $7,500 job. I try to keep my good customers around. How long did it take you to complete the job? I have to be at a minimum of $4,000 a week to make it worth it. After taxes That's only like $140k for the year.
@@TheHandymanBusiness it took me 6 days. I'm just Venturing out on my own. I feel like I should charge more but I'm trying to get my name out there. my background: I'm a concrete form carpenter I've been in the trades for 8 years.
I was charging $60 per hr. Got tired of being poor! Recently started pricing bid jobs at $100 per hr. I think I’m on the right track now because I’m not getting every single job I bid on but yet I’m busy enough. I’m in Florida BTW. Florida is very tough because contractors licenses are all but out of reach. Well for me anyway. I’m 58. How much longer am I going to work.
I recently moved to the suburban Chicago area. I just raised my rates to 60/80. $60hr for general “handyman” type work and $80hr for anything skilled labor (electrical, finish carpentry, mason/tile,etc). I’m booked solid via word of mouth. I am thinking of raising my rates again.
May I ask what county? I'm a handyman in FL too, St. lucie. Couldnt agree more about licensing. Ive been around the block with the licensing board a half dozen times trying to get any kind of license and it simply isnt possible without multiple years of verifiable experience working for an existing contractor in that particular field. Even simple things like drywall, landscaping, or painting. Been a handyman for the last 7 years and genuinely love my work. I charge right about the same amount, but have always struggled with getting enough work despite having a sterling reputation.
As an electrician it’s frustrating cause I’m young 31 with 10yrs experience and I find it when I charge they don’t wanna pay out and or don’t take me serious and think a kid is just taking their money
Do you guys get tips at all? It’s dumb how in the service industry tips are practically mandatory but a homeowner will rarely throw you a bone for expert repairs
@@cyclingfan2010 yes you should. I don’t advertise either. Don’t need to. Show up, call people back, do good honest work and people will beat your door down
You ever get clients that see their project on one of your videos here or the other channel? Curious how they react
No.
...and now that 3rd channel?
Agreed on the cost of doing business, I guess it only sinks in when you experience SE.
What about the 4th channel
What is the purpose of the solar panel on your truck?
I do a lot of "overlanding" I use it to charge electric mountain bikes, to power my onboard air compressor, my fridge and freezer, and to keep all my cameras charged up. I have a large powerful air compressor in the truck to inflate my tires when I'm done off-roading. I also use the compressor to blow up inflatable kayaks and paddleboards.
Seems fair to me!
Is fireplace flue plugged since heat is electric?
chimney was capped many years ago.
Safety 3rd!!!
How much does an insurance broker make and they don't do a goddamn thing
How do you approach clients when they call you out to get an estimate but don’t know forsure they’re gonna go with you for the job.. do you tell them we’ll give me this much for show up or how do you comment on that??
I meet with them for free and give a ballpark, but if you want a design rendering and real numbers, you sign a design retainer. My time to estimate is worth something and if you’re not willing to pay for a design, then you’re likely just a tire kicker and not someone I want to work for.
Handy mentioned this in another business video a while back but he would vet customers through referrals from customers who appreciate his work and recognize that his price tag has great value attached to it. In light of that, he goes out to give estimates without any upfront agreement and the time spent hashing out the project is added to the estimate so they technically only pay for the estimate if they give him the green light. Just like he said in this video, he works with his clients to problem solve and get things into their budget range, while still giving them something they will love.
Many people including myself will pay more for someone we know will do a good job and not cause a lot of headaches. That's not everyone though. Become known as the clean professional who has good communication skills and knows his job well enough to not have unexpected expenses crop up and not have call backs to fix stuff. Brace people with price tags for things that you have seen crop up in the past and they won't get Sticker Shock if it happens to them and if it doesn't then that is a financial burden removed instead of added in their mind.
I realize this is very wordy, but I hope it helps.
Do great work, and after your referral tree is built up, you won't lose any jobs.
Thank guys ❤️❤️ great help and advice definitely 👏🏼👏🏼🤜🏼🤛🏼
@@mtd3000 thank you Great idea I forgot about the referrals and how that can help
do they own a Subaru? Heard the lock chirp.
Not too much
"I love lamp"
Time is money, ask a lawyer, as long as the customer is pleased and gives you there check book!
I can only imagine the comments and dm's you receive about your "pricing" .........I live in Seattle, WA so i see a very similar type of market that you show us in your videos. The politics in our region , mkes in nearly impossible to provide a service that please both sides... Its why you will not find many people my age in the trades in this area... That and the fact that us tradesmen get treated like the chum they use for fishing. We are looked down on from women here... Most everyone actually.. because its not "sexy" to them..
I disagree with the idea that the remodel was not as aesthetically pleasing as the original. Different stylistically for sure, but new install much more skillfully installed and refined. You and your channel have both grown positively over the years. 👍
So it came out to about $100/hr? That’s cheap imo. As you know, overhead and taxes eats up a good portion of that so it may end up at $60/hr after all said and done.
How’s my math and logic sound, Handyman?
Handyman
I fix restaurant equipment, and the company charges 130 an hour for me, and everything else is an add-on.
Handyman
Thanks for sharing your knowledge.
And getting me thinking. This is almost like having a mentor at the sba.
Do a breakdown of Chiesa crying after Pena won't the belt.
That herringbone marble front is…awful. What were they thinking?
Its interesting to see the varying opinions on this. I have had a lot of comments that say the exact opposite.
Not at all. Very good price!
$100 an hour, for some reason i thought he’s charge more when you break it down, but on the contrary he provides excellent work, so it takes longer? my guys would have been in and out in a third of the time with it looking about 80% as good, but a third of the price, you get what you pay for, and he’s by himself, so sometimes it may be cost beneficial to hire a contractor that has multiple guys to speed up the process, like hiring one guy to paint a house and you wonder why he’s charging $100 an hour and it takes him 14 days to finish, but every project is different, i respect him at the end of the day
This is spot on. Some customers want one guy who makes no noise and no mess and gets along nicely with all the kids and pets and is a known person of character. No offense to yours or any other crews who do this type of work, but it all comes down to personal preference of the homeowners paying for the work.
dewalt *
It cost you a lot of lost income to perform your own work also.
🤘🤘🤘🤘🤘🤘⚡️⚡️⚡️⚡️⚡️
If it was me I would just keep it wood. I don't get using gas or electric.
My dream home will have a wood fireplace. If you want gas or electric just put it on the central air IMO. I had a gas heater on central air in my last house and it was a beast.
@@GenericHandle01 exactly. To me wood is more about the smell and the sound of wood burning. The others are just adding heat.
Good job
If you never fixed anything in your life, Here is how you know if it is a good price. Price the materials , then watch 1000 videos on how to do it. Then price all the tools needed to do the job, yes the ones in the videos you just watched, yeah the tools that the professionals are using to do the job. Calculate paying yourself times the hours you think it will take, now triple the hours cause you dont know what you are doing. Now is it a good price?
Or do you think you know enough to tackle yourself?.....GO!
Most electric car goon's think that all electric comes from magic :) or wind turbines... etc They watch Star Wars, attend comicon, and play Magic the Gathering as well
🤣🍺👍
If you wanted to have an overly dramatic clickbait video title then you got it lol.
This video sponsored by Natural Gas™
I don't know how you front up to a client and say "I'll reface your fireplace with about 1.5 square meters of tile, some glue, make a mantle out of generic timber and take the rubbish to the tip for $6000, ($9000 AUD) .... I have to acquire these bullocks
I need to clear $23,000 a month. I'm a top tier professional in my area and the only way I will work for someone is if they are personally recommended to me from a past customer. Its all about customer service not the labor.
@@TheHandymanBusiness Thanks for your reply.
What was the homeowners reaction when you told them the truth about the electricity generation?
They gave me a blank stare . Kind of like a deer in the headlights look
The highest-paid people in the world should be skilled laborers anything else is uncivilized
Why wouldn't you run a gas line for them?
Not my specialty.
@@TheHandymanBusiness do you avoid gas completely or just if a job is too involved?
Anyone else like the no beard look? Much better, in my opinion.
So gas fireplaces are good in California, but gas ranges cause global warming and have to be removed?
First!!!! I would have done a proper opening as well Handydude. Would’ve looked better.
Mexican Not Mexi can not . You go an charge them Clint a very high fee just for being white my brother.. lol 😂
I wouldn't be able to get that much where I am but I typically am able to get jobs over cheaper contractors because of my reviews and customer referrals. I do an exceptional job and press my customers for the review. I love your show and find it inspirational. Keep it up Handyman!
I've been a handyman and a male stripper for some time now, I want to end my career of dancing but I'm afraid of losing the clients I built up. I wish I never mixed the two businesses. 🤡🔫
Gotta go back to giving "healing massages"😂
You get what you pay for..
Seems like your labor cost was too low for you compared to other jobs you’ve done recently.
Every customer has a price point. I won't turn $4,000 away. The goal it to keep the schedule full.
OMG 6k those poor folks 2,500 to 3k job WOW
not in that state lol
How do you figure? Over a thousand in material! Easily a $10k job, he’s a bargain.
$3k after taxes and overhead is probably only $30/hr. Skilled trades are easily worth $85-$165/hr depending on skill level. People do not value the trades enough.