Apple Pancakes (Motivational Speaker Kevin Brown - The Hero Effect)
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- Опубліковано 15 чер 2024
- Kevin Brown's signature Apple Pancakes story.
Give the customer what they want whether we serve it or not. Go the extra mile. Heroes create an experience that exceeds expectations.
Kevin is on a mission to help people and organizations embrace a simple philosophy that separates world-class organizations and high-performance people from everybody else. He is passionate about helping people expand their vision, develop their potential and grow their results.
For a detailed bio of Kevin Brown and to see how he can help your brand, please visit www.kevinbrownspeaks.com
CONNECT WITH KEVIN BROWN:
Website: www.kevinbrownspeaks.com
Facebook: KBHeroSpeaker
LinkedIn: www.linkedin.com/in/kevinbrownspeaks
Instagram: herospeaker
Twitter: HeroSpeaker
HIRE KEVIN FOR YOUR NEXT EVENT:
Call (214) 543-0844 or visit our Contact page at www.kevinbrownspeaks.com
The BEST Motivational speaker i have ever seen!!! Thanks Kevin Brown you touched my soul!
Thank you so much for the kind words. I do not take them lightly. Means a lot!
This was a great story and made me think of my own son and his Disney experience. He also has autism and there was a moment he became overwhelmed and I was overwhelmed, then an employee walked over and asked to help him exercise. It really made the day magical that they stopped and helped.
Thank you for the leadership video for Nebraska Furniture Mart regarding this story. Touched my SOUL, heart and mind.
Wow I’m literally at a work event listening to this story. I’m super pumped to make moments like these for our clients!
Thank you, you spoke for my company during Customer Service Week 2022. After listening to you I needed to hear more and let you know that you have touched me. Thank you again!
Kevin saw you in Columbus last July. Please post the second half of the story, the return trip after your son's graduation. A true butterfly effect moment. Today I choose not to be ordinary. Thank you.
Humbled by your kind words. Thank you, Stephen!! Stay extraordinary, my friend!
I had the pleasure off seeing Kevin in October 2019. This part of the speech cut through my tough guy exterior and touched my heart! Kevin is an incredible speaker!
Thank you
This was played in my class
Does anybody know where to find the second part of the video where Kevin talks about the Chick-fil-A drive through and "My Pleasure"?
Feeling so sorry for the server whose only sin was not being overly friendly to this man, but who provided him and his family with the meals they requested and needed. Imagine if this story even hinted at some compassion for a service worker whose situation we can never know. I've been thinking about this story for three years- but not in a positive way.
Thank you for the note. You are absolutely right. We don’t know what we don’t know. The fact that I was unhappy with our server’s less than pleasant demeanor did not cause a reciprocal response. She was treated with kindness and respect by our family. She was addressed with “please and thank you” throughout our meal. And, she received a nice gratuity for her trouble. The point of the story is that when you CHOOSE to work in hospitality at the happiest place on earth, there is an expectation of a world-class experience by the guests paying a small fortune to be there. Everybody is dealing with something and we all have bad days. Thankfully, we always have a choice when we show up and do what we do. I have never heard anyone say that their problems got worse because they were being nice to others. Chances are that our chef(Aunt Bea), was dealing with “stuff” in her life too. But we would have never known it because she was focused on creating an experience we would never forget.