MSC Speciality Restaurants - How To Book & Get The Best Deals - MSC Update Your RUBBISH Website!
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- Опубліковано 23 сер 2024
- So we have done 3 MSC Cruises now and we have really enjoyed them. Everytime we have stepped onboard the ships we have had nothing but amazing service from all of the crew... but it doesn't seem that the same service is offered beforehand as when it comes to the MSC website or even MSC customer service we feel information of the products and services they offer on their fleet of ships is seriously lacking.
So in this video we go through how to book and get the best deals for the speciality restaurants onboard the MSC ships, we have done a few and highly recommended them(we will leave the links to the videos down below if you want to see a full food review of them all) Again barely any of this information is available on their website and annoyingly you can only see prices once you have a cruise booked with them which we think isn't fair.
Butchers Cut Virtuosa - • MSC Virtuosa - Butcher...
Indochine Virtuosa - • MSC Virtuosa - FULL Re...
Kaito Teppanyaki Virtuosa - • MSC Virtuosa - Teppany...
Halo Mexican Virtuosa - • MSC Virtuosa Hola Mexi...
Butchers Cut Seaview - • MSC Seaview, Butcher's...
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Hi Stacey and Kev. MSC definitely does thing's differently than other's. Lol. When I was trying to make a payment on a cruise we had booked I had to call customer service. ( Couldn't do it online) final payment was due and I didnt want to miss it. We were booked in the Yacht Club, interior cabin. Many phone calls later because no one could process the payment for whatever reason my frustration level was increasing. I finally made a call to corp office. No help there. Finally got a gentleman overseas. Told him my delima. ( I was now 7 day's past fiinal payment). He said hold on. Transferred me to someone else. She was wonderful. The cruise had not been cancelled yet. Payment was made, all good. Then she sent me an email with the final payment information. It was then I realized the cabin number was not the same. I had been moved to a deluxe balcony suite. She commented on all the phone calls I had made. ( Glad they at least keep track of that). We had a great time but it was tough getting to that point. Going forward I will book with them again but, I will use an agent to deal with them. Lol. sorry for the long post. Thank you for all your information. Have a great day ❤
Oh no what a complete dilemma you had to deal with. So glad they sorted it in the end. (with a cheeky upgrade thrown in 🤪) shouldn't have to take that long to sort though. And yes haha at least if you go through an agent the plus side is they can then deal with it. Bonus lol 😁
Good evening to you both
We come from Southampton and say speciality.
we booked the 4 speciality restaurant's and the show
we done the Butcher cut - indochine - Hola - and the Sushi restaurant all excellent value.
We are both knocking 60 never had Mexican until we see your vlog, so had to give it a go.
Did not have a clue what we were ordering could not even pronounce what was on the menu just said all of them and all of that.
Loved the food so much going to a Mexican restaurant tomorrow night.
keep up the great vlogs
Hahaha 😁 it's a great deal for all 4 of them
Hi Kev & Stacey - very informative video😀. One thing I did see is that you can 'upgrade' in the butchers cut, basically if you want a steak that's not on the fixed menu you can pay an extra charge to upgrade to something from the ala carte menu. Not sure if this applies in the other restaurants but can't see why not.
One other thing to consider is the yacht club, this has it's own restaurant that is as good as (if not better) than the speciality ones. Menu constantly changes, also the butler can make reservations at the speciality restaurants and will even escort you there to make sure you get looked after. If you are somebody who use the speciality restaurants and like a more relaxed form of dining (rather than main dining room and buffet) the yacht club can be very good value - particularly as you get the top drinks package, internet, 24 hour room service and a more relaxed environment. We actually priced up one cruise and the difference when taking all the extra charges into account was negligible.
Hi Garry thanks so much and interesting thanks for telling us that. Didn't realise you could do that in the Butcher's Cut. And yes the yacht club looks amazing, would like to try it one time
The website is an absolute nightmare, so is customer service should you call them. Finally a woman called me from their concierge service and she is AMAZING!! I had called customer service a few times and even tried doing my booking through their website and I don't know if that is what prompted them to have her contact me but it really helped in my process. She was able to answer all my questions and even threw in a few upgrades, by the time our call was almost done I was ready with my charge card in hand. She also told me since she is my personal concierge if I have any other questions or concerns to contact her directly. Outstanding service, I fully plan to write to the company to give a review on her and my whole experience.
That's fantastic that she sorted everything out for you. She seems like she went above and beyond that's brilliant. And yes shame about the website and their customer service. They would be amazing if they were all like this lady that helped you lol 😁
Hi you two 😁 another great informative video thanks, I think we're going to do the 4 package deal when we go on the Virtuosa in the summer
Thanks and hope you enjoy them
Hey Kev and Stacey - Im smiling , because whenever you say Buz, I have a little chuckle, as here in west Yorks We/I say Bus. I say Specialty restaurants - but after watching all of your volts, I do sometimes slip in Speciality without realising haha. Brilliant video, because you are right about the lack of pre-boarding information, its so difficult to find anything out at all.
Thanks for the example children's menu options, thats brilliant, I haven't been able to find those anywhere. One thing that surprised me about the premier plus drinks package was that there were that, in Hola - the frozen Margareta was not included - you had to pay for those, but all the other drinks and the regular Margareta cocktails were included!! Bizarre, but because we loved Hola sooooo much ( we ate like we hadn't eaten for weeks lol ) we weren't bothered.
Thats great to know that a child with their package can have free soft drinks in the specialty restaurants, if the accompanying adults have a full drinks package - as I thought we would have to pay for them, as I knew their package didnt cover drinks in the specialty restaurants.
We have eaten in all specialty restaurants on Virtuosa, and Loved every one - my least favourite, if there has to be one would be Indochine, and the Kaito Sushi is the only restaurant I ate in that I was still hungry after we had the package meal ( so, we bought extra items ), every other restaurant we always left feeling stuffed lol.
I'm 99% certain that if you have paid for the dining experience package, if you ant to choose something off of the a la carte menu, then you get that item at 50% discount - so you could have your tomahawk for half price - because you have paid for the dining experience package anyway... Im almost sure you can?
Fab that you are going on Princess - we have sailed almost 4o times with them, we love them. We have done all of their specialty restaurants, but to be honest, 9 times out of ten, we dont eat in them, because the food in the main dining room etc, and Alfredos is just brilliant.
take care, and look forward to your next vlog
Terry x
Haha thanks so much Terry, and to be honest there probably isn't anyone else in the UK let alone the rest of the world that say Buzz 🤣 we must be a rare breed here in Stoke! And yes it's so annoying the lack of information beforehand. When we get back from France we will start looking into our Alaska cruise properly and are hoping Princess has more information available. Thanks for the extra tips about the speciality restaurants, we couldn't find that anywhere so great that you know this and hopefully other people see it. And oooo 50% off a Tomahawk steak 😋 and we see what you mean about the sushi it's not always filling even though it's nice. With our appetites we would of had to go the buffet afterwards 😁
Nice to hear this information. Don’t understand why companies can’t have an easy website. Wonder why they don’t book kids dinners unless too many want to back out? I think I’ll look for an MSC cruise since I’ve gotten so much great info from you. I just got back from Universal for 6 days staying at Cabana Bay. Love that hotel and their lazy river. They have the best shuttles to the parks. You can wait 45 min at Disney shuttles while we never waited more than 5 minutes even when people were pouring out of the parks at closing. They added the double long busses of Volcano Bay and cleared those 300 plus people really quick.
Thanks Leslie so glad you enjoyed your stay at Universal. We love it there definitely want to go back at some point. Would love to stay at Canbana Bay one day also 😁
Loving your MSC Speciality restaurants vlogs, just need you to get on Europa to review the Garden kitchen
The Europa looks amazing 😁
WOW you really are hooked. Princess MSC and P&O. FYI Their is a youtube playlist called the cruise. It's a 90s T.V. series that was on ITV. 6 series, I think 32 episodes. Well worth a look if you've not already seen it.
Yes we are definitely hooked lol. We love shows like that so will check it out 😁👍
Great vlog again, you two rock :) I am very sad that Hola on my next two cruises (Bellissima & Grandiosa) is Tapas not Tacos. I say Speciality the same as you :)
Thanks so much 😁 and yeah strange it's Tapas and not tacos. Oh well I'm sure it's just as delicious lol 😋
Thanks guys, great video as always. We have been on Virtuosa with kids twice and booked again for this summer. We found that Indocine and Hola Tacos didnt offer a kids menu, so i suggest maybe feeding kids at the buffet first (but i have also read about kids being offered chicken a chips type thing but we weren't). The kids menu in Steak House was good. Havent tried Tepinyaki yet but hopefully this time we will. Xx
Thanks so much Ashley and great tip for the kids to go to the buffet first. We really enjoyed the Teppanyaki. When are you going on again ?
@@OneCouplesAdventure we go 1st July, hopefully not too busy as the scottish school hols dont officially start till the week after and English schools always later. Cant wait to be back on board!!!!
Brilliant information on every one of your videos thank you 😊
The 4 restaurant deal seems great value for money and for the price of a pint you can add a show ... sign me up
Yes it's a good deal for the 4 restaurants. Especially if you can get a great deal for the cruise to start off with. That's why we don't mind paying the extra to do them 😁
Thanks so much this has really been so helpful. Did you have a kettle in your room? And were you able to take any drinks in your suitcase on board? Xx
Hi thanks so much and if you check out our embarkation vlog or cabin tour we go through that in detail 😁
First time cruiser and going with Virtuosa in two weeks, so good info. Best for me was: go here when you embark to reserve tables and showtimes. Good that you had the menus, so you get to see what you are buying. We chose all 4 as it just gets cheaper and cheaper. Missing info was what are the times available for these? from 18-21?
The speciality restaurants are from 6 until 9/9.30 its best to check once onboard
Special-T here in the states, Kev and Stacey. Tasty no matter how you say it though! Too bad the website isn't too helpful before you book though. I can see not booking the restaurant options before booking the cruise, But would still like to see the info beforehand. Great info to pass along! MSC should link your video for those with questions! Their answer of "Talk to your Travel Agent" isn't to helpful. Are their still travel agents over there? Their rare here. Loved your cruises on MSC but they need to do better with the info. Looking forward to more soon! Special - T!
Hi thanks so much Dave and Kathy and haha we are actually sat drinking a Special T now lol. At least we know for our cruise in Alaska that it will mostly be referred to as Specialty 😁 and yes we still have travel agents over here. Hope you guys are keeping well
We had to cancel two cruises from MSC . We were 120 away from sail date, so no problem getting our deposit back, just have to wait 2 MONTHS for refund to be processed… ridiculous
Wow 2 months, not good should be quicker
Hi you both, loving your videos very informative. My husband and I are on the Virtuosa in September for 14 days and can’t wait. It’s a shame they don’t allow you to choose the restaurants you want as part of the packages. Stacey your hair is always so perfect, are you allowed to bring straighteners on the Virtuosa? I really hope so otherwise my hair will be a total frizz bomb the entire cruise. 😊
Thanks so much really hope you enjoy it on the ship. And yes I have always taken them on and never had any issues. Wouldn't take my own hairdryer just use theirs but definitely need the straighteners lol 😆
Thanks so much for that, what a relief! ❤️
Hi guys thanks the video is really helpful. Because your right there is no information .and I do want to book a nice meal somewhere.
Hi thanks Wendy and yes it would be useful to see all this before boarding and wish MSC would update their Website
Specialty here in Buffalo, NY and the states in general. Though you make everything sound a little fancier with speciality! You make me think twice when saying puddings instead of desserts! I do love puddings- both types!
Right so when we go on our cruise to Alaska we will say specialty or we might get funny looks lol 😆 and we always say puddings but try to remember its desserts for most people. Thanks for watching 😁
Hi there, brilliant video again, so in the packages that include the Kaito sushi restaurant can you choose either go to the sushi bar or tepenyaki instead? Thank you
No sadly you cannot mix and match the restaurant's, its only the ones in the package
Ok that’s very clear now at least, you’ve made it very easy to understand on your video and even about the cost , I wasn’t sure about the prices as we are in euros here in Ireland so great to know it’s the same cost in both currencies, thanks again
Very informative. Do you know if you can just walk in to these restuarants without booking
Thanks. You could do but you run the risk of them being booked up. If you know you want to do one(or more) book them as soon as you can to avoid disappointment
@@OneCouplesAdventure Thank you .
Thank you so much for this information it is so helpful especially as this is our first cruise coming up in July. We definitely want to book the 4 restaurant package with the shows. Is it just one show included in t this price? Xx
Thanks for watching. Yes its one of the 2 shows included in the speciality packages
Speciality is a British English-only alternative to specialty. I much prefer speciality personally, same as you guys.
Ah OK clears if for us thanks 😁
Stacy love your hair kev u let the side down keep up the good vlogs have u been up to orkney by curise ship
Kev doesn't let the side down! He's my amazing husband 😁And no we have never been to Orkney on a cruise, have heard the islands are beautiful though
Yes it is very nice
We have a Christmas cruise booked on the Seascape this year and considering booking some specialty dining this time. We have sailed MSC twice in the past and have not tried their specialty dining. We can’t reserve anything until 24 hours before? Wow that’s a tight window. Most lines are like months ahead of time.
Oh right not sure if it's changed then recently but we were able to book ours way before a 24 hour window
Hi both. Have found the videos very useful thanks. Can I ask what equipment you use?
Thanks. We use a sony zv-1 as our main camera
Hi guys, really informative video - thank you! If you bought the four restaurant dining experience can you eat at just one restaurant four times or do you have to do each restaurant? TIA
Hi, no you have to eat in each of the 4 restaurants in the package
Thank you for your video. We are going to Norway in July on the MSC Euribia. I can relate to your frustrations with the website and the phone customer service. I can’t get the same answer twice to my questions. I have heard that there are also daily specialty dining deals which get announced each day whilst you’re on board. Is this true? Are these deals better than pre booking before you sale?
Hi not sure about the daily speciality offers as we never heard them when we did our msc cruises. Maybe its something new that they started 🤔 it was always cheaper to prebook for us.
Hi guys thanks for the video. I’m confused about one thing though- if I just want to pay a la carte from the full menu let’s say at Butcher’s cut, do I have to pre-purchase a dining package, or can I just make a reservation at Butcher’s cut once on board and then just pay a la carte?
Hi yes you can just make a reservation and have the a la carte menu
On the Virtuosa in June, as yet there is nothing available to book on the app,
Do you know when the restaurants and shows are available to book, when the booking window opens.
As you said MSC this side of the cruise aren't too good at helping.
Hi James we have only ever booked a few weeks before and we have always been able to get on the app. We have a relative who is going in March and they have been able to access the app for a couple of months now. We have had loads of people messages us saying they can't get on the app and some are going in April. Seems like they must have problems with the app their end or something. Maybe try to ring MSC see if they know if there Is any problems. Its a shame this side of things let's them down as on the ship itself is a whole different experience
Too bad you can’t opt out of Indochine. That one does not appeal to me at all.
Yes unfortunately you can't pick the restaurants in the package
Ha! I’ll take your Indochine and trade you an Hola Cantina! I think Indochine is the only one I’m interested in.
Totally agree that the MSC website is crap.
Great informative video. May I ask, I am due to cruise in late July and as of current it is not giving me the option to add any dining packages. Am I looking too early or is there something wrong with my booking?
You might be too early, all of our msc cruises have been booked less than 3 months before we embarked so not 100% when you can book extras. Have you tried the app and the website?
I’m going in August and I have the same issue, so I’m assuming too early.
Hi guys
Hi Jennifer
How you doing
We are good thanks are you?
@@OneCouplesAdventure doing very well
I can’t fault msc whatsoever
😍