AWS Summit Sydney 2024: Addressing customer concern in real-time with generative AI and Kafka

Join us as we delve into the intersection of customer concern analysis, real-time data processing, and natural language processing. In this session, we'll explore how to use Flink's streaming analytics and Kafka's real-time data capabilities to gain deep insights into customer concern and drive proactive actions. We'll also discuss how generative AI can bring powerful capabilities for relevant, accurate, personalized responses in real-time using Knowledge Bases for Amazon Bedrock.
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Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers-including the fastest-growing startups, largest enterprises, and leading government agencies-are using AWS to lower costs, become more agile, and innovate faster.
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