Hello everyone! I am the Hunter or "WHITE BOY" he is referring to in his video. I no longer work for sprint as of 2 weeks ago. So I figured now I can share my side of the story and not worry about any issues when it comes to working at sprint. Before I get into it, I would like to point out the whole RACIAL issue since this gentleman is so hell bent on making it into one. What happened was nothing more than a argument between two grown men. I didn't say or do anything that would remotely hint to something racial. So shame on him for trying to turn this into something it wasn't... Alright so this is what has actually happened over the course of two days. The gentleman had come in and spoke with Shawn about upgrading his device. I don't know if the gentleman came back the same day or the next day. But either way when he came back I greeted him and started helping him. Going through my process of asking him questions to figure out what he needed, I found out that Shawn had helped him before. So I went in the back and spoke with Shawn letting him know his customer was back. Shawn said for me to take care of him since he was on lunch. So I asked him to fill me in on what they had spoken about and what phone he was trying to get. Come to find out the gentleman was looking at a Samsung J3. A VERY VERY VERY basic smart phone. So like I do with ALL my customers, I went over all of our specials that were going on. When we were going over the specials, it turned out that the LG G5 "I believe" was the same price as the Samsung J6 at the time. Since that promotion brought the price down on that phone, I told him it would be more beneficial for him to go with the LG. For a few of reasons. 1. price point 2. complained about his old phone being slow 3. complained about there not being enough memory in his old phone The LG has faster processing, more memory and is the same price. So he and I BOTH agreed that is would be the best option. After he decided on what phone I went over new price plans and accessories for his new phone and what his options would be and what they would look like on this monthly bill. I DO THE SAME THING with ALL my customers. I make sure they make the most educated choice. It does me no good to lie to a customer and have them come back mad and trying to return everything. I wouldn't make any money that way. I also went over the billing your accessories to your account and the fact that we will be keeping his old phone. He was perfectly FINE with everything HE chose. Knowing that he was older, I took extra time to make sure he understood everything we spoke about. I spent the better part of 3 HOURS with him. Going over everything multiple times. Lets fast forward to day 2 now. He comes back into the store and is speaking with my manager about me and the sale. I was at the other end of the counter when this was going on. At first I didn't realize he had come back into the store. It wasn't until I heard my name that I started paying attention to what was going on. He started off by complaining about the fact that we kept his old phone and that I never told him we were going to keep it. He even went as far as to tell me manager that I lied to him about it. So Jay printed out the transaction and went over it with him alater nd explained that it was all there showing that we were taking the phone back so he could upgrade. At this point I am still listening and not getting involved. After Jay explained all that to him, he then said "Well.... then he lied to me about the accessories and just stuck them on my bill." At this point I decided to join the conversation. I approached and said "HEY! good to see you again. what seems to be the problem sir?" knowing full well what the problem was. But being in sales you have to act a certain way. So I made sure I was polite. He responded with "Well, you lied to me about my old phone and you lied to me about the accessories on my account!" Even after Jay explaining everything he still decided to stick with that. So at this point I told him "I am not sure what you mean. You and I spent a lot of time the other day going over everything and you were very happy when you left." He responded with the same response as before. At this point I was getting upset. Here I had a customer calling me a liar to my face. When I pride myself on my morals and on the fact that I am honest with all my customers. So I let my angry get the best of me and I called him a "senile old fool". Because he couldn't seem to remember anything he and I went over the other day. A side note, that is a bit of a stretch from me calling him the "N word". Also just so everyone knows, I don't care what the color of your skin is. If you run my name through the mud, I will treat you the same way. After I called him that, Jay told me to shut up. Not the gentleman. He told him to be quiet because he was still going on and was making the situation worse. After that I tried to not say anything else. I laughed a few times at his comments but that was it. Later on that week on one of my off days, He came back into the store and threatened two of our female sales people. getting very aggressive with them and yelling at them. Calling them names and slamming his stuff on the counter. After that he was kicked out of the store by the other manager Jaimie. I found out about this when I came back the next day. Now you know the full story. Believe me or not, does not matter to me. I just wanted to set the record straight. and fill in ALL those gaps in his version. by the way, Jay is not Italian... he is Hispanic. At Queen Oress- Love your comments! you had everyone in sprint laughing when they read them. and I mean everyone! Everyone at sprint has seen this video. that's probably where most of his views came from. At J. Edgar V- dude.... You sound pretty stupid talking about a situation when you don't even know what happened... people like you are what is wrong with this world. Sadly there is no fix for STUPID.. best of luck to you.. OH! so no one was fired for what happened. Actually no one cared about the video. the video even went to the very top and they didn't give a rats ass. they were just upset I called you a name lol! The reason for them not caring, was the fact that my manager and district manager knew what kind of sales person I was and knew I would NEVER do anything like that. Oh and for the dude that called me gay... you got something against gay people?? Because I mean it sounds like you do based on your comment... that's pretty fucked up. pretty sure there is a special place in hell for people like you.
This is one long comment but it's good to hear your side of the story. I've been in retail so I know that the company wants you to push certain things and gets on your case if you don't. So I understand when you say you do the same thing with all your customers, because you have to, but spending 3 hours with the guy!? That's crazy, and even if it was just for an hour, since you could be exaggerating, that is still a lot of time to dedicate to a customer. I say you did your job and this man is rather old and maybe didn't fully understand or said he did when he really didn't which can happen. But coming back and harassing other employees that are not you or the manager and getting kicked out tells me there's something else going on with him, who knows. I will say you should try and keep your anger in check next time, I understand he's calling you names and stuff but you have to be the bigger man and not let that get to you. Other than that you probably handled this as best as the next person could, just be the bigger man and that'll do more damage than letting your anger get the better of you
@@wolverine1724 thank you for the reply. So when I say I do the same thing with all my customers, I am talking about a few things. Yes, I talk about what the company wants me to push. But I also make sure I make a connection with my customers. make sure that I am not a sales person, but a solution provider. I always make sure my customers are the ones in the drivers seat. that way they know I am not there to sell them things they don't need and or want. The majority of my customers love me because I do that. I have had the same little old ladies come back and would not work with anyone else but me because they know I will take care of them no matter how long it takes. I am talking about them coming in and asking the same questions over and over about how to use their new phones. and I would sit there and show them and explain for however long it took. That is the kind of person I am. So when I say the better part of 3 hours with that gentleman? I meant it. I was not just throwing numbers out there. In most cases I would agree that sales people should keep their emotions in check. But with that said... when I customer has the attitude that because he is a customer that we have to treat him like royalty? That's when they loose that "protection" if you will. I have dealt with many upset people over the years in sales. Everything from crappy service to them just having a shit day. In all those years the only time I have ever gone off on someone is when they are being ignorant and just plain stupid. Because at that point there is no reason for them being upset. all they end up doing is just making other people pissed for no reason. I appreciate you pointing out that you think I did my job correctly, thank you for that. At least now all those people that wanted to just be negative and talk shit will now see the whole story. Because the gentleman only gave one or two facts. the rest was just useless. Also just wanted to point out I did watch his whole 15 min video. haha felt like a wasted 15 mins of my life. But I wanted to at least see what it was all about.
Truthful? Over 100,000 people looked at his videos ? On all of your UA-cam content you hardly have 1910 total views. I’m starting to wonder what’s true and what isn’t
Ivan Gonzalez lmao are u a sprint employee find it werid that all of a sudden people are leaving comments if u look at this nice mans UA-cam all he does is give us good history and tours of our inner city here in Houston he doesn’t do videos like this at all this is a first clearly the employees treated him like crap and now I’m sure they’ve seen it and now are commenting ignorant fucks
Ivan Gonzalez Good point. I'm thinking he went in Sprint showing his ass, then played the race card in the video after he didn't get his way in the Sprint store. I'd have to hear the other side of the story before I can reach a conclusion.
Sharing this for you! As an elderly gentleman and a customer of 18yrs you deserve the utmost customer service and respect regardless of race!! Hope sprint fires these guys.Dont let them just say sorry.cell phones and bills are too high these days to be treated that way! Sorry this happened to you.
Dave Walk There is 2 sides to every story true, but i see no reason for this man to fabricate this whole story.what does he have to gain from that?? If those sprint employees treated him the way he says, they should be fired.
Jim Jimson He took offense as an elderly black man at being called a fool.This man doesnt make videos like this ever.Hes pissed for a reason.Sprint employees arent known for providing the best customer service as is...
There shouldnt be a such thing as "typical conflict" that goes on everday in a sprint store.Especially with a customer of 18yrs.Hes an older gentleman who isnt the best at expressing himself, but hes angry and rightfully so.I am white myself and in no way find this inciting.
I get that you are coming to this conclusion because you are ill-informed. Perhaps you should get both sides before you make comments that make you sound stupid..
Doclementation? As of 5/27/20, Sprint unfortunately merged with T-Mobile.....
Hello everyone! I am the Hunter or "WHITE BOY" he is referring to in his video. I no longer work for sprint as of 2 weeks ago. So I figured now I can share my side of the story and not worry about any issues when it comes to working at sprint.
Before I get into it, I would like to point out the whole RACIAL issue since this gentleman is so hell bent on making it into one. What happened was nothing more than a argument between two grown men. I didn't say or do anything that would remotely hint to something racial. So shame on him for trying to turn this into something it wasn't...
Alright so this is what has actually happened over the course of two days.
The gentleman had come in and spoke with Shawn about upgrading his device. I don't know if the gentleman came back the same day or the next day. But either way when he came back I greeted him and started helping him. Going through my process of asking him questions to figure out what he needed, I found out that Shawn had helped him before. So I went in the back and spoke with Shawn letting him know his customer was back. Shawn said for me to take care of him since he was on lunch. So I asked him to fill me in on what they had spoken about and what phone he was trying to get. Come to find out the gentleman was looking at a Samsung J3. A VERY VERY VERY basic smart phone. So like I do with ALL my customers, I went over all of our specials that were going on. When we were going over the specials, it turned out that the LG G5 "I believe" was the same price as the Samsung J6 at the time. Since that promotion brought the price down on that phone, I told him it would be more beneficial for him to go with the LG. For a few of reasons.
1. price point
2. complained about his old phone being slow
3. complained about there not being enough memory in his old phone
The LG has faster processing, more memory and is the same price. So he and I BOTH agreed that is would be the best option.
After he decided on what phone I went over new price plans and accessories for his new phone and what his options would be and what they would look like on this monthly bill. I DO THE SAME THING with ALL my customers. I make sure they make the most educated choice. It does me no good to lie to a customer and have them come back mad and trying to return everything. I wouldn't make any money that way. I also went over the billing your accessories to your account and the fact that we will be keeping his old phone.
He was perfectly FINE with everything HE chose. Knowing that he was older, I took extra time to make sure he understood everything we spoke about. I spent the better part of 3 HOURS with him. Going over everything multiple times.
Lets fast forward to day 2 now. He comes back into the store and is speaking with my manager about me and the sale. I was at the other end of the counter when this was going on. At first I didn't realize he had come back into the store. It wasn't until I heard my name that I started paying attention to what was going on. He started off by complaining about the fact that we kept his old phone and that I never told him we were going to keep it. He even went as far as to tell me manager that I lied to him about it. So Jay printed out the transaction and went over it with him alater nd explained that it was all there showing that we were taking the phone back so he could upgrade. At this point I am still listening and not getting involved. After Jay explained all that to him, he then said "Well.... then he lied to me about the accessories and just stuck them on my bill." At this point I decided to join the conversation. I approached and said "HEY! good to see you again. what seems to be the problem sir?" knowing full well what the problem was. But being in sales you have to act a certain way. So I made sure I was polite. He responded with "Well, you lied to me about my old phone and you lied to me about the accessories on my account!" Even after Jay explaining everything he still decided to stick with that. So at this point I told him "I am not sure what you mean. You and I spent a lot of time the other day going over everything and you were very happy when you left." He responded with the same response as before. At this point I was getting upset. Here I had a customer calling me a liar to my face. When I pride myself on my morals and on the fact that I am honest with all my customers. So I let my angry get the best of me and I called him a "senile old fool". Because he couldn't seem to remember anything he and I went over the other day. A side note, that is a bit of a stretch from me calling him the "N word". Also just so everyone knows, I don't care what the color of your skin is. If you run my name through the mud, I will treat you the same way.
After I called him that, Jay told me to shut up. Not the gentleman. He told him to be quiet because he was still going on and was making the situation worse. After that I tried to not say anything else. I laughed a few times at his comments but that was it.
Later on that week on one of my off days, He came back into the store and threatened two of our female sales people. getting very aggressive with them and yelling at them. Calling them names and slamming his stuff on the counter. After that he was kicked out of the store by the other manager Jaimie. I found out about this when I came back the next day.
Now you know the full story.
Believe me or not, does not matter to me. I just wanted to set the record straight. and fill in ALL those gaps in his version.
by the way, Jay is not Italian... he is Hispanic.
At Queen Oress- Love your comments! you had everyone in sprint laughing when they read them. and I mean everyone! Everyone at sprint has seen this video. that's probably where most of his views came from.
At J. Edgar V- dude.... You sound pretty stupid talking about a situation when you don't even know what happened... people like you are what is wrong with this world. Sadly there is no fix for STUPID.. best of luck to you..
OH! so no one was fired for what happened. Actually no one cared about the video. the video even went to the very top and they didn't give a rats ass.
they were just upset I called you a name lol! The reason for them not caring, was the fact that my manager and district manager knew what kind of sales person I was and knew I would NEVER do anything like that.
Oh and for the dude that called me gay... you got something against gay people?? Because I mean it sounds like you do based on your comment... that's pretty fucked up. pretty sure there is a special place in hell for people like you.
This is one long comment but it's good to hear your side of the story. I've been in retail so I know that the company wants you to push certain things and gets on your case if you don't. So I understand when you say you do the same thing with all your customers, because you have to, but spending 3 hours with the guy!? That's crazy, and even if it was just for an hour, since you could be exaggerating, that is still a lot of time to dedicate to a customer. I say you did your job and this man is rather old and maybe didn't fully understand or said he did when he really didn't which can happen. But coming back and harassing other employees that are not you or the manager and getting kicked out tells me there's something else going on with him, who knows. I will say you should try and keep your anger in check next time, I understand he's calling you names and stuff but you have to be the bigger man and not let that get to you. Other than that you probably handled this as best as the next person could, just be the bigger man and that'll do more damage than letting your anger get the better of you
@@wolverine1724 thank you for the reply. So when I say I do the same thing with all my customers, I am talking about a few things. Yes, I talk about what the company wants me to push. But I also make sure I make a connection with my customers. make sure that I am not a sales person, but a solution provider. I always make sure my customers are the ones in the drivers seat. that way they know I am not there to sell them things they don't need and or want. The majority of my customers love me because I do that. I have had the same little old ladies come back and would not work with anyone else but me because they know I will take care of them no matter how long it takes. I am talking about them coming in and asking the same questions over and over about how to use their new phones. and I would sit there and show them and explain for however long it took. That is the kind of person I am. So when I say the better part of 3 hours with that gentleman? I meant it. I was not just throwing numbers out there.
In most cases I would agree that sales people should keep their emotions in check. But with that said... when I customer has the attitude that because he is a customer that we have to treat him like royalty? That's when they loose that "protection" if you will.
I have dealt with many upset people over the years in sales. Everything from crappy service to them just having a shit day. In all those years the only time I have ever gone off on someone is when they are being ignorant and just plain stupid. Because at that point there is no reason for them being upset. all they end up doing is just making other people pissed for no reason.
I appreciate you pointing out that you think I did my job correctly, thank you for that.
At least now all those people that wanted to just be negative and talk shit will now see the whole story. Because the gentleman only gave one or two facts. the rest was just useless.
Also just wanted to point out I did watch his whole 15 min video. haha felt like a wasted 15 mins of my life. But I wanted to at least see what it was all about.
The race card is way over played, it's wore out , it doesn't even have meaning anymore....
Truthful? Over 100,000 people looked at his videos ? On all of your UA-cam content you hardly have 1910 total views. I’m starting to wonder what’s true and what isn’t
Ivan Gonzalez lmao are u a sprint employee find it werid that all of a sudden people are leaving comments if u look at this nice mans UA-cam all he does is give us good history and tours of our inner city here in Houston he doesn’t do videos like this at all this is a first clearly the employees treated him like crap and now I’m sure they’ve seen it and now are commenting ignorant fucks
Ivan Gonzalez
Good point. I'm thinking he went in Sprint showing his ass, then played the race card in the video after he didn't get his way in the Sprint store.
I'd have to hear the other side of the story before I can reach a conclusion.
thank you
Are you a fool? LMBAO!!!
His videos of the wards of Houston are cool..I dig em
man stop lying!
...fittin' to leave? Yep.
look like he just got through eating lol smh!
Sharing this for you! As an elderly gentleman and a customer of 18yrs you deserve the utmost customer service and respect regardless of race!! Hope sprint fires these guys.Dont let them just say sorry.cell phones and bills are too high these days to be treated that way! Sorry this happened to you.
B Harris
You really hope Sprint fires the guys, without even hearing both sides of the story?
Dave Walk
There is 2 sides to every story true, but i see no reason for this man to fabricate this whole story.what does he have to gain from that?? If those sprint employees treated him the way he says, they should be fired.
Jim Jimson
He took offense as an elderly black man at being called a fool.This man doesnt make videos like this ever.Hes pissed for a reason.Sprint employees arent known for providing the best customer service as is...
There shouldnt be a such thing as "typical conflict" that goes on everday in a sprint store.Especially with a customer of 18yrs.Hes an older gentleman who isnt the best at expressing himself, but hes angry and rightfully so.I am white myself and in no way find this inciting.
Maybe now that you can see the whole story, you can make a more education comment...
They should get fired thats not a way to treat a good costumer thats bin with them since 2000 or more
I get that you are coming to this conclusion because you are ill-informed. Perhaps you should get both sides before you make comments that make you sound stupid..