instruction on when to fully fasten the screws is later in the video. Kindercraft, please edit the video and add "NOT FULLY FASTEN" for any screw BEFORE the 3:28 mark. that could save you a lot of money on returns and wobble issues.
Bought it and put together in few minutes and wobbles, I gave back to the store and got new one, only this comment helped me to not brake it again 😂 thank you !
We've just received our Enock chair. Its great 👍.. but it wobbles. When all screws are tightened the front right leg does not make contact with the floor (the floor is definitely level!) Do you have any trouble shooting options to help?
Hello, we're really sorry about this situation. Please fill in complaint form at rma.kinderkraft.com - we will take care of your case as soon as possible.
Hello, we are very sorry for this situation, please fill in the complaint form, which is available at: rma.kinderkraft.com and we will take care of your case as soon as possible.
Hi! My 7 month old baby can't fit in the Enock when the seat is in the highest position. Can the seat be placed in position No. 2, although this is not permitted by the manual?
Exactly, this chair is ONLY suitable for babies with short legs! I had to lower the seat by 1 rung for my 7 month old, which means the safety harness no longer fits. I've made my own safety harness, which works, but would not recommend this product.
The top board (small) where baby seats is way too loose, whereas the bottom one (foot rest) is too tight. Anyone else got the same issue? All screws are fully fastened by now...
Hello! Regarding this case, please email us at support@kinderkraft.com, and our specialists will take care of your problem/request as soon as possible.
The seat belts can only be installed at the highest level of the seat, as the small board to which the belts are attached can only be installed at the highest level (at this time the larger board acts as a footrest). It is not possible to comfortably use the seat belts on the next levels, only a wide board can be installed on each level - from the highest 10th level to the lowest, intended for seating for older children. All information on adjusting the height of the seat can be found in the user manual
@@KinderkraftOfficialI just bought this chair and this wasn’t clear.. my son is 2 and doesn’t fit in the chair on the highest level.. so I can’t use the chair otherwise he can get out.
Hello, in this case please fill in the complaint form, which is available at: rma.kinderkraft.com and we will take care of your case as soon as possible.
It seems sturdy, but like many many many other complaints the tray where you can place the plate/food is so immensely wobbly, I had to wrap duct tape around the arms where it meets with the fittings to counterpart the wobbling, and it still wobbles pretty bad..
Hello, we are very sorry for this situation! Please fill out the complaint form on our website rma.kinderkraft.com/?lang=en, our specialists will take care of your case as soon as possible.
Without this UA-cam, where at the start you introduce which parts and what, how are people meant to know what e.g. the cross bar is. It's in the manual but not actually written on the piece.
If you have bought this then you have my sympathy. I'm normally great with flat pack, but this is abysmal and the parts barely fit together. Assembling this chair made me doubt the exististence of a higher power.
Thank you very much for your opinion, and we are very sorry for your experience with our chair. We will forward your comment to an appropriate department.
I completely agree just finished fixing it. First off they have the instructions with no images!! And then numbers with no numbers on the pieces. And some simple information they had mentioned earlier I wouldn't have to unscrew stuff multiple times and do it over.
Edit 11 days later: I send an email to Kinderkraft on a sunday. They responded to me within 10 minutes! Today 11 days later i got the replacement parts with DPD from Poland. Afterall very good service from Kinderkraft! Prenatal(the seller), gave bad service. Bought this chair in November 2022. It is June 2023 now. The paint of the chair comes loose when you wipe it to clean it. And the harnas is broken. So i cant strap my child anymore. I made a complaint about it. The solution from Prenatal. Bring the chair to a store in Amsterdam (30kilometers from where i live). Leave the chair in the store and you will here about it. No money back, no new chair. How am i going to feed my child when i have to bring the chair to Amsterdam, but get nothing back. Most shitty service ever.
Hello, we are very sorry for this situation! Please email us at support@kinderkraft.com, we will check with Prenatal if there is anything we can do to help with your problem.
Hello, we're really sorry about this situation. Please fill in complaint form at rma.kinderkraft.com - we will take care of your case as soon as possible.
This chair has a beautiful design but horrible functionality! My 6m baby cries when I try to put him in this chair since his legs does not have enough space. Definitely it’s not made for all the babies
instruction on when to fully fasten the screws is later in the video. Kindercraft, please edit the video and add "NOT FULLY FASTEN" for any screw BEFORE the 3:28 mark. that could save you a lot of money on returns and wobble issues.
Thank you very much for the comment, we have forwarded it to our specialists for a further check of the video.
Agreeee 😩
Bought it and put together in few minutes and wobbles, I gave back to the store and got new one, only this comment helped me to not brake it again 😂 thank you !
We've just received our Enock chair. Its great 👍.. but it wobbles. When all screws are tightened the front right leg does not make contact with the floor (the floor is definitely level!) Do you have any trouble shooting options to help?
Hello, we're really sorry about this situation. Please fill in complaint form at rma.kinderkraft.com - we will take care of your case as soon as possible.
Ordered our chair last night and received it an hour ago. The one leg is shortee than the other, hence the wobble.
Hello, we are very sorry for this situation, please fill in the complaint form, which is available at: rma.kinderkraft.com and we will take care of your case as soon as possible.
Hi! My 7 month old baby can't fit in the Enock when the seat is in the highest position. Can the seat be placed in position No. 2, although this is not permitted by the manual?
Hello, please email us at support@kinderkraft.com, our specialists will help you with all your questions
Same here, only my baby is 6 months old and also the black strap won't fit through the tiny slit..
Exactly, this chair is ONLY suitable for babies with short legs! I had to lower the seat by 1 rung for my 7 month old, which means the safety harness no longer fits. I've made my own safety harness, which works, but would not recommend this product.
Deviam pensar em adaptar o cinto noutras posições pois nem todos os bebes cabem no primeiro nivel... é o caso da minha bebe de 6 meses...
Obrigado pela sua mensagem e opinião, iremos encaminhá-la aos nossos especialistas!
Is there a baby height / size chart for the positions of the seat?
The high chair can be used by babies until 36 months / 15 kg, that can sit by themselves :)
The top board (small) where baby seats is way too loose, whereas the bottom one (foot rest) is too tight. Anyone else got the same issue? All screws are fully fastened by now...
Hello! Regarding this case, please email us at support@kinderkraft.com, and our specialists will take care of your problem/request as soon as possible.
Hi, the length of middle strap is extremely short, not like in the video. Is there anyway to adjust it?
The seat belts can only be installed at the highest level of the seat, as the small board to which the belts are attached can only be installed at the highest level (at this time the larger board acts as a footrest). It is not possible to comfortably use the seat belts on the next levels, only a wide board can be installed on each level - from the highest 10th level to the lowest, intended for seating for older children. All information on adjusting the height of the seat can be found in the user manual
@@KinderkraftOfficialI just bought this chair and this wasn’t clear.. my son is 2 and doesn’t fit in the chair on the highest level.. so I can’t use the chair otherwise he can get out.
@@Gtaforlife2023 Hello, thank you for the comment. We are sorry that the product doesn't meet your standards.
It wobbles!!
Hello, in this case please fill in the complaint form, which is available at: rma.kinderkraft.com and we will take care of your case as soon as possible.
The attachment in the middle for the strap is the worst. I’m having to push it through with a knife
Hello, please email us at support@kinderkraft.com, our specialists will check everything and contact you with more information via email.
I must say I am having the issue, pushing the strap through the hole is extremely hard to the point if giving up. Are there any tricks?
Também não entendi o porquê do assento não ser regulável
Olá! Quando se trata deste modelo, você pode ajustar o nível do assento.
It seems sturdy, but like many many many other complaints the tray where you can place the plate/food is so immensely wobbly, I had to wrap duct tape around the arms where it meets with the fittings to counterpart the wobbling, and it still wobbles pretty bad..
Hello, we are very sorry for this situation! Please fill out the complaint form on our website rma.kinderkraft.com/?lang=en, our specialists will take care of your case as soon as possible.
Without this UA-cam, where at the start you introduce which parts and what, how are people meant to know what e.g. the cross bar is. It's in the manual but not actually written on the piece.
Hello, at the beginning of the video all parts are shown and explained. All components are also shown and explained in the manual instruction.
If you have bought this then you have my sympathy. I'm normally great with flat pack, but this is abysmal and the parts barely fit together. Assembling this chair made me doubt the exististence of a higher power.
Thank you very much for your opinion, and we are very sorry for your experience with our chair. We will forward your comment to an appropriate department.
@andrew: although technically the this video is correct, it just leaves out to much information.
@@odkhabitant Hello, we've forwarded all the opinions about this manual video to an appropriate department, thank you.
I completely agree just finished fixing it. First off they have the instructions with no images!! And then numbers with no numbers on the pieces. And some simple information they had mentioned earlier I wouldn't have to unscrew stuff multiple times and do it over.
un webeo armar la silla rql
Hello, can you please be more specific?
Edit 11 days later:
I send an email to Kinderkraft on a sunday. They responded to me within 10 minutes! Today 11 days later i got the replacement parts with DPD from Poland. Afterall very good service from Kinderkraft! Prenatal(the seller), gave bad service.
Bought this chair in November 2022. It is June 2023 now. The paint of the chair comes loose when you wipe it to clean it. And the harnas is broken. So i cant strap my child anymore. I made a complaint about it. The solution from Prenatal. Bring the chair to a store in Amsterdam (30kilometers from where i live). Leave the chair in the store and you will here about it. No money back, no new chair. How am i going to feed my child when i have to bring the chair to Amsterdam, but get nothing back. Most shitty service ever.
Hello, we are very sorry for this situation! Please email us at support@kinderkraft.com, we will check with Prenatal if there is anything we can do to help with your problem.
It really woobles eeeh
Hello, we're really sorry about this situation. Please fill in complaint form at rma.kinderkraft.com - we will take care of your case as soon as possible.
Bad construction!
Thank you for your opinion, and we are very sorry that you are not satisfied with our product.
This chair has a beautiful design but horrible functionality! My 6m baby cries when I try to put him in this chair since his legs does not have enough space. Definitely it’s not made for all the babies
Thank you very much for your opinion, we will forward it to our specialists to verify the problem.