You have every right to be upset love. My last mystery box was also filled with expired gel and cloudy zip lock bags. I thought it was just me. That was my last time ordering the box also.
Thank you for being transparent even as a loyal customer. I hope that they consider that you are a loyal customer and improves their customer service to satisfy you. You’ve made perfect sense.
Thank you tia that means a lot 🥹 u know how much I love thier products so this was very hard for me to do ! but it had to be done because it was totally not fair . It really hurt my feelings to say anything negative but it is what it is 🥰💕💕💕💕
It don’t have to be blind buying. I have bought several things from him and also won things and they come messed up or half empty. He does not care at all. Customer service is horrible and he will not replace anything.
@@gigisnailsvegas you’re right! Customer service could definitely be better. The website is also very hard to navigate & if you pick the wrong item they don’t exchange them. Need to invest in the site & upgrade. I ordered the bubble gum gel in clear & when I received it, it had all oozed out. I had to call & speak to someone. After going back & forth they finally handled the issue. I also think all the old inventory should not be sold. If it is he should mark it way down
Wow this is like the 3rd video video I’ve seen regarding this mystery box 😮 I’m a huge Enailcouture fan this makes me so sad this happened to you. I hope Max see’s this video and corrects this situation
Wow 😯 yeah I’m sorry to hear so many people went through this that’s heartbreaking 💔 I also am a huge fan ✨but sometimes you gotta do what makes you uncomfortable and this review was one I wish I never had to do ! Unfortunately it seems that some of us aren’t as important as others and it definitely shows 🤷🏽♀️
@@lady_v_nailsI totally understand and my heart aches for you right now. It kinda feels like betrayal almost! I’m shocked they didn’t offer you anything in return for this, not even a discount code on your next order. I’ve seen so many bad reviews on those boxes and stay away from them altogether smh
Thank you i appreciate your understanding means alot 🙏🏽 with the customs fee I had to pay wich wasn’t cheap and the exchange rate from Canada to USA 🇺🇸 money ,even if they had offered me a discount being in Canada it’s not worth what I had to pay for this box I basically bought this box twice with all the xtra fees ect !
It’s not just the boxes and it happens more often than people think. I’m no body and I have received things broken and half empty. He won’t care, won’t fix anything and his customer service is horrible.
@@gigisnailsvegas awe 🫢 💔your somebody girl . I also felt like nobody when this happens to me . I really thought I was part of the company I think that hurt the most to me .
So sorry😩 definitely not worth the price at all! I have always had a good experience with their customer service. Not cool at all how they handled it. Thank you for being honest💖
Yea I know it wasent thanks for your feedback sondra 🙏🏽😞 yea I’m in Canada 🇨🇦 so it could be why I was dismissed so easily I dunno 🤷🏽♀️ but it was the worst experience I’ve ever had 🤦🏽♀️
I am also an ENC fan have been for years. BUT THIS IS PURE BS I’ve heard that several companies use mystery boxes to offload unsold products. In fact At Christmas with all the mystery I noticed so many brands saying specifically “not unsold product”. This has to stop companies should be called out for this. I’ve been lucky and always had them take care of business. The letter you received is just unprofessional AF. No one should ever talk to a customer like that. I’m so sorry this has happened to such a sweet person. 6 year old product IS NOT OK. that last purple one with the bent brush is disgusting 🤮
Jeeze 🤦🏽♀️ I’m really sorry to hear that it’s a very unfortunate experience i know how it feels . I hope it was resolved for you sweetie 💕💕 lots of love and hugs sent your way 🥰💕💕💕💕🤗
They should be tripping over themselves to correct this .. sorry you spent your hard earned money on it but you were 💯 right to show it and be honest in your Review ❤️
Thank you beautiful friend 🙏🏽🥰 yes I agree they should had at the very least offered me a new box of products! I wasn’t even asking for my money back I just wanted what I was entitled too
Aww hun I am so sorry you had to go through this especially with it being from your favourite brand as well as I know that makes it sick even worse than if it was just a brand you liked in general. ENC is one of my favourite brands as well and i know I would be devastated if this happened to me and like I say especially with it being ENC. But as well the fact that you are due to give birth as well, my heart just breaks for you hun. It’s totally not fair and not right. You have spent sooooooooooooooooooo much money with this brand you would think that they would want to look after a customer as loyal as you or you would hope at least anyways. So if this can happen to such a loyal customer like you then I am really scared for the rest of us. I know I have spent a lot of money on ENC products. Even when everyone was bashing them a few years back I still continued to buy from them like I know you did as well. So it just sucks that when customers who stick with a brand even through the rough times get shown no loyalty in return. Originally I was buying their products from the UK distributor as I live in the UK (obviously lol) but when they shut down I’ve had to start buying from the US site an now I have to pay a ton in taxes an shipping. Like no joke most times the shipping an taxes will be the same amount as my order. But would do it coz I love the brand so much. But this just really scares me coz normally when you have shown a brand so much loyalty when something like this happens they look after you to no end. (Tbh I’ve even dealt with one brand that I had an issue with some products in my order and it was only my second time ordering from them and they went above and beyond to make it right). I’ve also had issues with a brand that I have spent quite a lot on (not as much as I’ve spent on ENC stuff as like I’ve mentioned with them being one of my fav I’ve easily spent in the thousands with them) and they also went above an beyond to sort the issue out. Which is what you hope went you spend so much money with a brand an support them etc etc. an tbh that’s just how it should be regardless anyways. I really hope max ends up reaching out an fixing this. As you have easily got to be one of his most highest paying customers. So for this to happen to you just blows my mind. I know exactly what you mean about those that live in the US also an who receive PR from him. So just wanted to add that also. I’m waffling on now so sorry about this long ass comment I’m just literally so shocked an so gutted for you on so many levels. 1, because this just sucks as is. 2, because it’s ENC 3, because ENC is your fav brand and you have spent thousands upon thousands on them & 4, because you’re pregnant also and not only are you pregnant but you’re about to give birth. My heart literally could not break anymore if it tried. I’m just so so so sorry this happened hun. I just can’t get over as well the products you received. The whole time I was watching I was just thinking how is this real. How are you receiving these items. 6+ yrs old gels, dirty grimy bag/case thing. Etc etc. no way did those items you got come to $199 let alone $400 which is what the value is meant to have been. Is that right? Did they see a picture of everything you got. I know you said you told them about your issue but did they get to see a picture an just how little there was. Like it’s bad enough the stuff you got was old an damaged but you hardly even got anything when it was meant to be a $200 box with an even higher value inside. And if they did. Are you able to say what they actually told you in response. I know that basically they just said F U. If you don’t want to say that’s totally ok an I totally understand. I’m just curious as to what their response was if they saw what you actually got. (Or even if they didn’t see a pic) Ok ok I’m gonna shut up now as I don’t even know if YT will let me post this comment as it’s gonna that long 😂 which again sorry about that. I’m just mind blown 🤯 shocked 😯 disappointed 😢 and heartbroken 💔 (for you) I really hope Max does end up doing right by you hun (though I know sadly nothing will probably happen I still hope it does) xx ❤
Awe your so sweet 🥹 thank you so much kerry . Yes it’s been a situation for sure. . Yes that’s a long message lol 😂 I love u for that haha 💕no need to message him I don’t want to go on and on . I understand where I stand now and I’m ok with that honestly it’s no big deal anymore . Once I received the response I totally understood my place with them . I pray no one else is dismissed like I was for telling the truth and be transparent and honest about what they got and payed for . I don’t care to hear from anyone as the opportunity was already given and it was very clear …. No one cared . It’s a sad situation. I also had to pay an exchange rate from Canadian currency to USA and also a customs fee on top of what I payed for the box . Your correct it was 200 shoulda been 400 worth of product and wasent even worth what I paid for the box . That part was obvious also ! I can show the email it’s no big to me .I just dident want to do all that as it’s my own fault for even considering ordering from them . I don’t want anyone to go to bat for me I can do that on my own . I appreciate all your love and concern I hope you have a blessed day sweetheart 💕💕💕💕🥰
No I never sent a picture as it never got that far no one asked further questions or tried to resolve this . I was told if I don’t like how it’s resolved to shop elsewhere where my needs can be met better and serve my expectations 🥹
@@lady_v_nails you’re so welcome hun. I’ve loved watching your videos ever since I discovered your channel as the reason I came across your videos back when I did was because of ENC in the first place. So it just super super sucks. I’m gonna delete my comment about what I suggested just in case someone sees it an thinks to do it. I did wonder if you would of had to pay customs an all that being in Canada. So it just gets worse and worse. But least you have the lovely Lucy so you can still get ENC stuff an you can just look at it like you are supporting her an not anyone else. Cause well you are really. Wish I could just go through Lucy but I think it would probably cost even more. I’ll have to move in with my family that live in Ontario Toronto lol. Then I can. Anyways sending love an hugs back xx (Least this one isn’t quite so long )😬😝🫶🏼
@@lady_v_nails O! M! G! No frigging way. What the actual heck. That is just so wrong on so many levels. That is disgusting. Wow. Ugh why I just don’t understand there’s just no need for that at all. I hope another brand comes out that has as many products as ENC with as cute or cuter packaging an is all pink etc an is affordable an then maybe we can all switch to that brand instead lol. We should all join together an create it as we would make sure it was perfect lol 😂 x
Yes 🙌🏽 I love enail products will still support out here even despite what’s happend to me. It didn’t happen in Canada 🇨🇦 so I’m happy about that .I’m very grateful your here and I hope u continue to watch I so appreciate you and all the support it truly warms my heart ❤️ much love sent your way to the uk 🇬🇧
Yes same girl it’s very disgusting ! And im so sorry you had a similar experience. I was hoping someone woulda reached out to me and make the situation right .but still till this day no one care from that company and never even offer refund or products to make it right !
They’re making huge mistakes as a company by doing this. The company *won’t* last if they keep going the way they are and if the owner continues to blame customers and calling them names.
Hey girl it’s all good ! I did this as I was asked from my viewers to review from them and I did ! Outta my own pockets like always and I’m glad I did because I’ll never order from USA enc again . I still love thier stuff ill stick with Canada enc tho 🤣🥰 thanks for watching girl
That’s a great question love as I would never do that to someone who literally has everything from me if I was a company.I use their products for Everything atm . I had switched all my friends from acrylic to 123 go products . But yes eventually I will transition back to acrylic nails and find other full cover gel products to use 💅🏽 after I have the baby . Also I’m from Canada 🇨🇦 and this was from USA this box 🇺🇸 and I’ve never had a issue with enail Canada wich is I know still connected to USA and same owner ! but they are on their own kinda if that makes sense . But like I said once I find an alternative for these products I will venture away . As this has been so hurtful that I really have no choice but to do so at this point ! I appreciate your question 💕
Sometimes with sales their packaging is skimpy. I got a couple broken bottle brush tips cause they put some of my polishes in a box without bubble wrap. It makes me wanna find alternatives seriously.
Hey Dani thanks for watching ❤️that’s horrible 😣 exspecially when you spend your hard earned money on this type of stuff it’s really disrespectful to open that up I feel for you girl ! keep watching cause I’m working on alternatives definitely 👍🏽 as it dosent really seem that this company cares about their customers 😌 just the money 💰
Girl I would be taking this man to small claims and getting my money back ASAP. You have the proof here that everything came that way. You have your receipts and emails to him, ya he would be scared of me!!
When he had his sales, the boxes were way over priced. I knew I was better off just picking what I liked! You can be mad him but to make a shitty comment about USA isn’t cool at all….. I’m new tot his mail world and have only recently made only my 2nd order with ENC. I use PP because I’ve seen so much crap from him and his company. Unfortunately he has great products 😢I’m sorry this happened to you. There’s something off with Max and seems like he’s hasn’t learned much over the years!
Yea It was my first and last time purchasing from USA Enailcouture I never said anything personal about usa 🇺🇸 as I’m from Canada 🇨🇦 I only really did this for some of my viewers who had asked me too and I thought it would be fun as I love the mystery boxes from here so I thought the USA enail 🇺🇸 ones would be even better because they have so much stuff we don’t get here . Never did I even think something like this would happen . Definitely a lesson learned and again no one is singling out usa 🇺🇸 in general !! I just said I’ll never purchase from enail USA again ! I made that very clear multiple times 👂👂!!! I also am half American so you can relax with all that extra mess 🤣 this has nothing to do with usa personally this is about enail !
@@lady_v_nails wow, ok! But you clearly stated “this is what you get when ordering from USA”. No ENC in that comment which is why I said not cool. But wow tried to support and you didn’t like 1 thing I said and you blew up!
Besides you said you’re entitled to your opinion so why aren’t we. I didn’t need a book o about you not liking what I said! I’ve never had this happen before! Just WOW!
Thank omneya yes it’s super disappointing what’s happend and to just be told if I don’t like how it’s resolved to shop else where that better meets my needs and expectations 🤔was mind blowing also 🥹
I was super livid but I’m also 38 weeks pregnant and can’t be getting to upset 😢 so I had to relax myself to do the video in peace somewhat and not work myself up into a state.
That’s so wrong n I agree with u. Although I haven’t never purchased from Enailcouture I plan on purchasing from him in the future, I’m sorry u didn’t get your at the least moneys worth. Thanks 🙏 for sharing your experience. 😊😊😊😉that was a sad box for sure hun 😉
@nailcoverlover Please do some research before making any purchases. There are lots of videos of people who have had bad experiences with the company and customer support/owner
I know a few other people who were very disappointed with Enail as well. I love Enail (like you), but our Australian store has now closed down. They were a great store. I'm loathe to buy from USA, as I've heard too many bad stories about them. I might try Canada. I'm sorry this happened to you.
Hi Lynn from Australia 🇦🇺 thank you 🙏🏽 i appreciate your kind words ❤️and thank you for watching . Yes it’s a very shitty situation that happend to me and alot of others from what I’m hearing now . It’s really unacceptable for this to be going on . But It seems to me some people get better treatment then others it’s very obvious to me . Yea I don’t recommend usa 🇺🇸 enailcouture sorry 😞. I have to honest from my experience I don’t want anyone else to go through what I went through.
They should call it The Mystery Garbage Bag !🤮So Rude! And mind you this girl is a loyal customer!!! How you gonna treat people like this ?! It’s just not Okay !!!!
I know it was actually disgusting 🤢 the whole experience was very upsetting and products was beyond me . I had reached out to the company and they seemed to not care and took my code away in the USA and gave it to a different Canadian girl instead . and never offered to fix this situation! I have since moved on to other brands who respect their clients and want to make them happy regardless . Everyone knows I was such a supporter of them . But I’ve found other cute stuff .
Wow thats horrible. How can he legally get away with such poor quality products. I haven't bought from him in 5 years but i definitely wont be buying any mystery box or products now
I got a mystery box and mine was great got my products in great condition and lots of products that I wanted . My box was full too. I don't know why you got a bad box but maybe it's a us thing. Still it sucks you got a bad box .❤
I know this was a year ago but wow i cant believe they rather sell those expired gross gels then to just throw them away thats really messed up and you definitely deserved to get your money back period and thats just facts i dont care what anyone thinks or says you deserve your money back
I have seen a few videos on this brand. I trust my gut and as much as the price was perfect for me here in the US, I did not purchase and I am glad I did not. The gels I have in different brands do not have exp dates and I did not know they could. It is just unacceptable that they did this and if they do not fix it for you and anyone else, I hope there is something you all can do. I am so truly sorry! I am starting to get monthly sub boxes to unbox on my channel and hope this never happens to me >< That is not worth what you paid AT ALL. It bothers me that they send you crap and expired product then they take you off a list of theirs. They are trying to get away with making a mistake and do not want anyone else to know. I hope everyone sees this video and they suffer from it.
Awe thank you friend 🥰🙏🏽 I hope you absolutely love all Your subscription boxes and they are everything u want them to be 💕✨ yes my experience was very disappointing and a total waste of time and money . But I learned a lot from it which I’m grateful for. so I guess everything happens for a reason .
Ngl tho I want a color palette that I can store colors I make tho bc I throw away so many powders smh.. but it's still not worth what you paid especially with the expired and empty or semi-empty products.. I think we should all message enc about keeping you as a PR person or at least fixing it and sending more or refunding you.. smh
I so appreciate it but I don’t want anyone getting involved in this situation/mess . I already voiced my concerns and wrote an email . It’s very clear where I stand now . I’ll take it as a loss and keep it pushing ! my sweet friend thank you for watching I really appreciate your love and support 💕💕💕💕🥰 sending love hugs your way I hope you have a blessed day . 🙏🏽✨
It’s ok others have said the same thing as u and believe me it means the world to me . I had no idea I would have some support with this . I was more embarrassed to even to the review lol 😂 I didn’t wanna have to do it . But it’s done now and I’ll take my L the more I read comments i realize I’m not the only one who’s been mistreated . I wish i could give everyone a hug 🤗
Wow this is the same stuff they put in there 20 dollar with 25% off scoops like just 1 scoop so they paid 15 bucks for this stuff an many were complaining about that about the 15 bucks
I just purchased the mini mystery box and I wanted to exchange them for Scoops . I watched UA-cam vids in unboxing and I realized that I’m not gonna get the bang for my buck . They told me they couldn’t change the order. I haven’t received the box yet, but I’m very curious of what it’s gonna look like.
I have the gel mystery box in my cart and am scared i will get expired polish. I just became a customer and my first order was packaged well and clean. This is the second $199.00 box that was basically the exact same amount of products and came dirty. Their bag had polish all over it too. This is sad. I would cry if i lost that much money, i would never be able to replace the products.
Yea it was definitely hurtful . I love mystery box too and I hope you get a good quality and selection laura 💕✨ in my case it was alot of money wasted and on top of that the product was no good . Thank you for being here nail friend
@@lady_v_nails yeah, i felt awful for you. Mine did come and i did get very lucky. All of mine were fine and they send nine more than the box stated. I am wondering if yours had an extreme temperature exposure during the carrier process or warehouse storage. Those looked like they had something serious happen to them. My regular orders have all been new and clean items, but i would be so turned off if that had happened to me. I wish they would let us pay the couple dollar add on for insurance that a lot of indie brands use. They just switched to a shopify site and it is much easier to navigate now. Look forward to more videos. Take care!
OMG! I can’t believe this! You have ever right to be upset and they did you dirty love! I’d be reaching out to Max or the company too but it’s messed up to cut you off for telling the truth like wth! 😡🤬Like I’m mad for you
Omg I know Tanya my feeling we’re definitely disregard and no one cared on cs end of things .I did email the company and was told if I don’t like how it’s resolved to find a different company to shop with that can better meet me needs and expectations! So I know where I stand now and they clearly dont want to make anything right at enail usa 🇺🇸 so I’m taking my L and moving on . I hope no one else has to experience what I have as it’s a very hurtful experience! Thanks for your continued support Tanya
Yes it has and so many other things as well . at this point I’m switching brands ! I’ve found a new company ! Just not pink !! But they never disappoint me and the products are amazing ! I will be talking about that more in the new year .
N ur entitled to your personal opinion, im sorry you got these things in your mystery box. Thats fkd up. I totally agree this box wasn't even close to what u paid! I appreciate your honest review. And yes i know you love enailcouture thats ur life ur vibe! Take care n hopefully this gets fixed i hear you girl!!!💯❤️🙏🏽 It is only fair 🙏🏽💯
Thanks Marie yes u know I love 💕 them right 🤣🥰 but I’m still going to purchase just from Canada 🇨🇦 I’ve never had any issues with customer service or my products I pay for from them . If it’s even the smallest issue they have always made it right . So that’s why I said this was a isolated issue with enc in USA 🇺🇸 they dismissed me like I was nothing and no one to them wich made it hurt 😞
This was very hurtful girl …to be treated like this . I’m a super easy person to please . I didn’t even ask for a refund . if they had even offered me a new mystery box or more products to make up for this pathetic box of expired dirty stuff, and apologized for this I’d feel better ❤️🩹 but to tell me if I don’t like how it’s resolved Maby I should find somewhere else to shop that can better meet my needs and expectations was just another slap to the face . I’ve been such a huge supporter and advocate for them it’s unreal it to mention all the money I’ve spent with thier company . Then took my usa code away due to this situation wich only affected my usa viewers ! The whole thing clearly is horrible . I never asked anyone to stop supporting them . It’s to each their own individually.I do appreciate your support and love 💕 that means a lot to me . I’m a genuine honest person and was a huge fan of this company . It’s a very sad unfortunate situation.
sorry sweetie! I can hear your disappointment in your voice! Who you are shouldn’t matter! I love enailcoutoure too and have gotten expired products from them but they were freebies - couldnt imagine getting them if I paid. One thing I found with enailcouture😂 is that they dont handle issues with products properly and it starts with Max. I agree with you 100% not worth $100 dollars
Thank you sweetie i appreciate you watching . yes I was beyond disappointed because I went through hoops just to order from the enail in USA im from Canada 🇨🇦 so it was a experience I don’t wish on anyone 😔 but being 39 weeks pregnant in a few days I had to keep it somewhat together for the baby . So I didn’t stress the baby out . Yes that would be different if I got them for free I wouldn’t care so much 🤣 but to pay 💰 for this trash was beyond me ! and then to be told if I don’t like how it’s resolved to find somewhere else to shop that better meets my needs and expectations 😯 like what a way to tell someone they don’t care about u at all and thanks for paying for our garbage 🗑️
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This is an old video. It sounds like you spoke about ENC and this has to do with the company not America. I buy products out of Canada if a product came misrepresented I wouldn't blame it on Canada. And it's a mystery box...... there's the mystery.
You shouldn’t have to be a big influencer or channel the fact that you a costumer and a loyal one should be enough makes me never wanna buy from them
Your right girl I 100% agree once I find alternative products I definitely will be doing my own thing 💕💕💕💕💕
You have every right to be upset love. My last mystery box was also filled with expired gel and cloudy zip lock bags. I thought it was just me. That was my last time ordering the box also.
I’m so sorry you also went through that I totally feel your pain my friend sending love and hugs 🤗 💕💕💕
Thank you for being transparent even as a loyal customer. I hope that they consider that you are a loyal customer and improves their customer service to satisfy you. You’ve made perfect sense.
Thank you tia that means a lot 🥹 u know how much I love thier products so this was very hard for me to do ! but it had to be done because it was totally not fair . It really hurt my feelings to say anything negative but it is what it is 🥰💕💕💕💕
I don’t like blind buying so I never buy mystery boxes. This is exactly why. Thanks for the video!
ThNks for watching 💕
It don’t have to be blind buying. I have bought several things from him and also won things and they come messed up or half empty. He does not care at all. Customer service is horrible and he will not replace anything.
@@gigisnailsvegas you’re right! Customer service could definitely be better. The website is also very hard to navigate & if you pick the wrong item they don’t exchange them. Need to invest in the site & upgrade. I ordered the bubble gum gel in clear & when I received it, it had all oozed out. I had to call & speak to someone. After going back & forth they finally handled the issue. I also think all the old inventory should not be sold. If it is he should mark it way down
Wow this is like the 3rd video video I’ve seen regarding this mystery box 😮 I’m a huge Enailcouture fan this makes me so sad this happened to you. I hope Max see’s this video and corrects this situation
Wow 😯 yeah I’m sorry to hear so many people went through this that’s heartbreaking 💔 I also am a huge fan ✨but sometimes you gotta do what makes you uncomfortable and this review was one I wish I never had to do ! Unfortunately it seems that some of us aren’t as important as others and it definitely shows 🤷🏽♀️
@@lady_v_nailsI totally understand and my heart aches for you right now. It kinda feels like betrayal almost! I’m shocked they didn’t offer you anything in return for this, not even a discount code on your next order. I’ve seen so many bad reviews on those boxes and stay away from them altogether smh
Thank you i appreciate your understanding means alot 🙏🏽 with the customs fee I had to pay wich wasn’t cheap and the exchange rate from Canada to USA 🇺🇸 money ,even if they had offered me a discount being in Canada it’s not worth what I had to pay for this box I basically bought this box twice with all the xtra fees ect !
It’s not just the boxes and it happens more often than people think. I’m no body and I have received things broken and half empty. He won’t care, won’t fix anything and his customer service is horrible.
@@gigisnailsvegas awe 🫢 💔your somebody girl . I also felt like nobody when this happens to me . I really thought I was part of the company I think that hurt the most to me .
So sorry😩 definitely not worth the price at all! I have always had a good experience with their customer service. Not cool at all how they handled it. Thank you for being honest💖
Yea I know it wasent thanks for your feedback sondra 🙏🏽😞 yea I’m in Canada 🇨🇦 so it could be why I was dismissed so easily I dunno 🤷🏽♀️ but it was the worst experience I’ve ever had 🤦🏽♀️
I am also an ENC fan have been for years. BUT THIS IS PURE BS I’ve heard that several companies use mystery boxes to offload unsold products. In fact At Christmas with all the mystery I noticed so many brands saying specifically “not unsold product”. This has to stop companies should be called out for this. I’ve been lucky and always had them take care of business. The letter you received is just unprofessional AF. No one should ever talk to a customer like that. I’m so sorry this has happened to such a sweet person. 6 year old product IS NOT OK. that last purple one with the bent brush is disgusting 🤮
💕💕💕
No girl that's not worth it that's messed up
I know right 🥹
I bought some polishes that were shit due to being dried out.
Jeeze 🤦🏽♀️ I’m really sorry to hear that it’s a very unfortunate experience i know how it feels . I hope it was resolved for you sweetie 💕💕 lots of love and hugs sent your way 🥰💕💕💕💕🤗
They should be tripping over themselves to correct this .. sorry you spent your hard earned money on it but you were 💯 right to show it and be honest in your Review ❤️
Thank you beautiful friend 🙏🏽🥰 yes I agree they should had at the very least offered me a new box of products! I wasn’t even asking for my money back I just wanted what I was entitled too
Aww hun I am so sorry you had to go through this especially with it being from your favourite brand as well as I know that makes it sick even worse than if it was just a brand you liked in general. ENC is one of my favourite brands as well and i know I would be devastated if this happened to me and like I say especially with it being ENC.
But as well the fact that you are due to give birth as well, my heart just breaks for you hun. It’s totally not fair and not right. You have spent sooooooooooooooooooo much money with this brand you would think that they would want to look after a customer as loyal as you or you would hope at least anyways. So if this can happen to such a loyal customer like you then I am really scared for the rest of us. I know I have spent a lot of money on ENC products. Even when everyone was bashing them a few years back I still continued to buy from them like I know you did as well. So it just sucks that when customers who stick with a brand even through the rough times get shown no loyalty in return.
Originally I was buying their products from the UK distributor as I live in the UK (obviously lol) but when they shut down I’ve had to start buying from the US site an now I have to pay a ton in taxes an shipping. Like no joke most times the shipping an taxes will be the same amount as my order. But would do it coz I love the brand so much. But this just really scares me coz normally when you have shown a brand so much loyalty when something like this happens they look after you to no end.
(Tbh I’ve even dealt with one brand that I had an issue with some products in my order and it was only my second time ordering from them and they went above and beyond to make it right). I’ve also had issues with a brand that I have spent quite a lot on (not as much as I’ve spent on ENC stuff as like I’ve mentioned with them being one of my fav I’ve easily spent in the thousands with them) and they also went above an beyond to sort the issue out. Which is what you hope went you spend so much money with a brand an support them etc etc. an tbh that’s just how it should be regardless anyways.
I really hope max ends up reaching out an fixing this. As you have easily got to be one of his most highest paying customers. So for this to happen to you just blows my mind.
I know exactly what you mean about those that live in the US also an who receive PR from him. So just wanted to add that also.
I’m waffling on now so sorry about this long ass comment I’m just literally so shocked an so gutted for you on so many levels. 1, because this just sucks as is. 2, because it’s ENC 3, because ENC is your fav brand and you have spent thousands upon thousands on them & 4, because you’re pregnant also and not only are you pregnant but you’re about to give birth. My heart literally could not break anymore if it tried.
I’m just so so so sorry this happened hun.
I just can’t get over as well the products you received. The whole time I was watching I was just thinking how is this real. How are you receiving these items. 6+ yrs old gels, dirty grimy bag/case thing. Etc etc. no way did those items you got come to $199 let alone $400 which is what the value is meant to have been. Is that right?
Did they see a picture of everything you got. I know you said you told them about your issue but did they get to see a picture an just how little there was. Like it’s bad enough the stuff you got was old an damaged but you hardly even got anything when it was meant to be a $200 box with an even higher value inside. And if they did. Are you able to say what they actually told you in response. I know that basically they just said F U.
If you don’t want to say that’s totally ok an I totally understand. I’m just curious as to what their response was if they saw what you actually got. (Or even if they didn’t see a pic)
Ok ok I’m gonna shut up now as I don’t even know if YT will let me post this comment as it’s gonna that long 😂 which again sorry about that. I’m just mind blown 🤯 shocked 😯 disappointed 😢 and heartbroken 💔 (for you)
I really hope Max does end up doing right by you hun (though I know sadly nothing will probably happen I still hope it does) xx ❤
Awe your so sweet 🥹 thank you so much kerry . Yes it’s been a situation for sure. . Yes that’s a long message lol 😂 I love u for that haha 💕no need to message him I don’t want to go on and on . I understand where I stand now and I’m ok with that honestly it’s no big deal anymore . Once I received the response I totally understood my place with them . I pray no one else is dismissed like I was for telling the truth and be transparent and honest about what they got and payed for . I don’t care to hear from anyone as the opportunity was already given and it was very clear …. No one cared . It’s a sad situation. I also had to pay an exchange rate from Canadian currency to USA and also a customs fee on top of what I payed for the box . Your correct it was 200 shoulda been 400 worth of product and wasent even worth what I paid for the box . That part was obvious also ! I can show the email it’s no big to me .I just dident want to do all that as it’s my own fault for even considering ordering from them . I don’t want anyone to go to bat for me I can do that on my own . I appreciate all your love and concern I hope you have a blessed day sweetheart 💕💕💕💕🥰
No I never sent a picture as it never got that far no one asked further questions or tried to resolve this . I was told if I don’t like how it’s resolved to shop elsewhere where my needs can be met better and serve my expectations 🥹
@@lady_v_nails you’re so welcome hun. I’ve loved watching your videos ever since I discovered your channel as the reason I came across your videos back when I did was because of ENC in the first place. So it just super super sucks.
I’m gonna delete my comment about what I suggested just in case someone sees it an thinks to do it.
I did wonder if you would of had to pay customs an all that being in Canada. So it just gets worse and worse.
But least you have the lovely Lucy so you can still get ENC stuff an you can just look at it like you are supporting her an not anyone else. Cause well you are really. Wish I could just go through Lucy but I think it would probably cost even more.
I’ll have to move in with my family that live in Ontario Toronto lol. Then I can.
Anyways sending love an hugs back xx
(Least this one isn’t quite so long )😬😝🫶🏼
@@lady_v_nails O! M! G! No frigging way. What the actual heck. That is just so wrong on so many levels. That is disgusting. Wow. Ugh why I just don’t understand there’s just no need for that at all.
I hope another brand comes out that has as many products as ENC with as cute or cuter packaging an is all pink etc an is affordable an then maybe we can all switch to that brand instead lol.
We should all join together an create it as we would make sure it was perfect lol 😂 x
Yes 🙌🏽 I love enail products will still support out here even despite what’s happend to me. It didn’t happen in Canada 🇨🇦 so I’m happy about that .I’m very grateful your here and I hope u continue to watch I so appreciate you and all the support it truly warms my heart ❤️ much love sent your way to the uk 🇬🇧
GIRL!! Yes same!! I got THE EXACT BOX AND PRODUCT YOU GOT!!! I paid 199$ for trash!!!
Yes same girl it’s very disgusting ! And im so sorry you had a similar experience. I was hoping someone woulda reached out to me and make the situation right .but still till this day no one care from that company and never even offer refund or products to make it right !
They’re making huge mistakes as a company by doing this. The company *won’t* last if they keep going the way they are and if the owner continues to blame customers and calling them names.
Man sis this effin sucks sorry this happened to you that almost everything was ruined and they didn't do nada about it
Hey girl it’s all good ! I did this as I was asked from my viewers to review from them and I did ! Outta my own pockets like always and I’m glad I did because I’ll never order from USA enc again . I still love thier stuff ill stick with Canada enc tho 🤣🥰 thanks for watching girl
Also the cookie lamp I got and the newer rechargeable one both BROKE and I haven’t used them yet :( its wild
I know you have everything from them but just from that alone how they are ok w out fixing this would make me never buy from them again
That’s a great question love as I would never do that to someone who literally has everything from me if I was a company.I use their products for Everything atm . I had switched all my friends from acrylic to 123 go products . But yes eventually I will transition back to acrylic nails and find other full cover gel products to use 💅🏽 after I have the baby . Also I’m from Canada 🇨🇦 and this was from USA this box 🇺🇸 and I’ve never had a issue with enail Canada wich is I know still connected to USA and same owner ! but they are on their own kinda if that makes sense . But like I said once I find an alternative for these products I will venture away . As this has been so hurtful that I really have no choice but to do so at this point ! I appreciate your question 💕
Sometimes with sales their packaging is skimpy. I got a couple broken bottle brush tips cause they put some of my polishes in a box without bubble wrap. It makes me wanna find alternatives seriously.
Hey Dani thanks for watching ❤️that’s horrible 😣 exspecially when you spend your hard earned money on this type of stuff it’s really disrespectful to open that up I feel for you girl ! keep watching cause I’m working on alternatives definitely 👍🏽 as it dosent really seem that this company cares about their customers 😌 just the money 💰
Also check the description in my videos cause that’s also where I’ll be putting more affordable finds ect ! 😃
@@lady_v_nails Alrighty, I'll look out for those!
💕💕💕 stay blessed my friend
Girl I would be taking this man to small claims and getting my money back ASAP. You have the proof here that everything came that way. You have your receipts and emails to him, ya he would be scared of me!!
I don’t have time for that lol 😂 it’s really thier loss cause they lost a good loyal customer !
When he had his sales, the boxes were way over priced. I knew I was better off just picking what I liked! You can be mad him but to make a shitty comment about USA isn’t cool at all….. I’m new tot his mail world and have only recently made only my 2nd order with ENC. I use PP because I’ve seen so much crap from him and his company. Unfortunately he has great products 😢I’m sorry this happened to you. There’s something off with Max and seems like he’s hasn’t learned much over the years!
Yea It was my first and last time purchasing from USA Enailcouture I never said anything personal about usa 🇺🇸 as I’m from Canada 🇨🇦 I only really did this for some of my viewers who had asked me too and I thought it would be fun as I love the mystery boxes from here so I thought the USA enail 🇺🇸 ones would be even better because they have so much stuff we don’t get here . Never did I even think something like this would happen . Definitely a lesson learned and again no one is singling out usa 🇺🇸 in general !! I just said I’ll never purchase from enail USA again ! I made that very clear multiple times 👂👂!!! I also am half American so you can relax with all that extra mess 🤣 this has nothing to do with usa personally this is about enail !
@@lady_v_nails wow, ok! But you clearly stated “this is what you get when ordering from USA”. No ENC in that comment which is why I said not cool. But wow tried to support and you didn’t like 1 thing I said and you blew up!
Besides you said you’re entitled to your opinion so why aren’t we. I didn’t need a book o about you not liking what I said! I’ve never had this happen before! Just WOW!
Definitely not even worth $200 imo. And the heart lamp is like $11 on AliExpress
😞🫢 it’s definitely a sad sad situation I must agree 😞
I would be livid if this happened to me. He has the WORST customer service too. I am really sorry coz I know you love this brand too
Thank omneya yes it’s super disappointing what’s happend and to just be told if I don’t like how it’s resolved to shop else where that better meets my needs and expectations 🤔was mind blowing also 🥹
@@lady_v_nails Their shitty CS is not something new. It has always been like that and they have always been rude as fck
I was super livid but I’m also 38 weeks pregnant and can’t be getting to upset 😢 so I had to relax myself to do the video in peace somewhat and not work myself up into a state.
That’s horrible and that stuff don’t look like it’s 100$ worth and as much money as they make that’s how they did you is bogus af
I agree ☝🏽 it was just unbelievable girl I still can’t believe this 🤷🏽♀️🫣 I was so embarrassed to even show what I paid for 🥹
That’s so wrong n I agree with u. Although I haven’t never purchased from Enailcouture I plan on purchasing from him in the future, I’m sorry u didn’t get your at the least moneys worth. Thanks 🙏 for sharing your experience. 😊😊😊😉that was a sad box for sure hun 😉
Yes absolutely it was a sad box 📦 but I really hope you enjoy your products they are a lot of cuteness 💕💕💕💕💕
@nailcoverlover Please do some research before making any purchases. There are lots of videos of people who have had bad experiences with the company and customer support/owner
I know a few other people who were very disappointed with Enail as well. I love Enail (like you), but our Australian store has now closed down. They were a great store. I'm loathe to buy from USA, as I've heard too many bad stories about them. I might try Canada. I'm sorry this happened to you.
Hi Lynn from Australia 🇦🇺 thank you 🙏🏽 i appreciate your kind words ❤️and thank you for watching . Yes it’s a very shitty situation that happend to me and alot of others from what I’m hearing now . It’s really unacceptable for this to be going on . But It seems to me some people get better treatment then others it’s very obvious to me . Yea I don’t recommend usa 🇺🇸 enailcouture sorry 😞. I have to honest from my experience I don’t want anyone else to go through what I went through.
They should call it The Mystery Garbage Bag !🤮So Rude! And mind you this girl is a loyal customer!!! How you gonna treat people like this ?! It’s just not Okay !!!!
Totally agree not okay ✅ thank you girl thank you for watching I appreciate your feedback 🥰💕💕💕💕💕
Even the inside of that box is horrible 😂🤦🏻♀️ wow the product for what you paid is NUTS!!!! Can you send it back or no bc it’s a mystery box 😭
I know it was actually disgusting 🤢 the whole experience was very upsetting and products was beyond me .
I had reached out to the company and they seemed to not care and took my code away in the USA and gave it to a different Canadian girl instead . and never offered to fix this situation!
I have since moved on to other brands who respect their clients and want to make them happy regardless . Everyone knows I was such a supporter of them . But I’ve found other cute stuff .
Wow thats horrible. How can he legally get away with such poor quality products. I haven't bought from him in 5 years but i definitely wont be buying any mystery box or products now
Hey Jennifer 😀I know this was so terrible 😞
I got a mystery box and mine was great got my products in great condition and lots of products that I wanted . My box was full too. I don't know why you got a bad box but maybe it's a us thing. Still it sucks you got a bad box .❤
@@jenniferramirez726 that’s awsome girl ! yea it must be a usa 🇺🇸 thing cause mine was terrible as you see !
@@lady_v_nailsdo you know the difference between his 123 go scoops and his regular scoops that are 20 each. I hope I ordered right . 😮
I know this was a year ago but wow i cant believe they rather sell those expired gross gels then to just throw them away thats really messed up and you definitely deserved to get your money back period and thats just facts i dont care what anyone thinks or says you deserve your money back
Hey 👋🏽 yes this was over a year ago now but it’s ok . at the time I was definitely super shocked and upset . I Was a big supporter and customer . 🩷
I have seen a few videos on this brand. I trust my gut and as much as the price was perfect for me here in the US, I did not purchase and I am glad I did not. The gels I have in different brands do not have exp dates and I did not know they could. It is just unacceptable that they did this and if they do not fix it for you and anyone else, I hope there is something you all can do. I am so truly sorry! I am starting to get monthly sub boxes to unbox on my channel and hope this never happens to me >< That is not worth what you paid AT ALL. It bothers me that they send you crap and expired product then they take you off a list of theirs. They are trying to get away with making a mistake and do not want anyone else to know. I hope everyone sees this video and they suffer from it.
Awe thank you friend 🥰🙏🏽 I hope you absolutely love all
Your subscription boxes and they are everything u want them to be 💕✨ yes my experience was very disappointing and a total waste of time and money . But I learned a lot from it which I’m grateful for. so I guess everything happens for a reason .
Ngl tho I want a color palette that I can store colors I make tho bc I throw away so many powders smh.. but it's still not worth what you paid especially with the expired and empty or semi-empty products.. I think we should all message enc about keeping you as a PR person or at least fixing it and sending more or refunding you.. smh
I so appreciate it but I don’t want anyone getting involved in this situation/mess . I already voiced my concerns and wrote an email . It’s very clear where I stand now . I’ll take it as a loss and keep it pushing ! my sweet friend thank you for watching I really appreciate your love and support 💕💕💕💕🥰 sending love hugs your way I hope you have a blessed day . 🙏🏽✨
@@lady_v_nails say less 💜 I won't message etc then.. maybe I should delete that comment so others aren't encouraged?
It’s ok others have said the same thing as u and believe me it means the world to me . I had no idea I would have some support with this . I was more embarrassed to even to the review lol 😂 I didn’t wanna have to do it . But it’s done now and I’ll take my L the more I read comments i realize I’m not the only one who’s been mistreated . I wish i could give everyone a hug 🤗
Wow this is the same stuff they put in there 20 dollar with 25% off scoops like just 1 scoop so they paid 15 bucks for this stuff an many were complaining about that about the 15 bucks
Yes I seen that a lot of people messaged me too ! Yea I woulda been happy with paying 15 for this 🤦🏽♀️
I just purchased the mini mystery box and I wanted to exchange them for Scoops . I watched UA-cam vids in unboxing and I realized that I’m not gonna get the bang for my buck .
They told me they couldn’t change the order. I haven’t received the box yet, but I’m very curious of what it’s gonna look like.
Hopefully you get a good box 😊 this was just my terrible experience !
I have the gel mystery box in my cart and am scared i will get expired polish. I just became a customer and my first order was packaged well and clean. This is the second $199.00 box that was basically the exact same amount of products and came dirty. Their bag had polish all over it too. This is sad. I would cry if i lost that much money, i would never be able to replace the products.
Yea it was definitely hurtful . I love mystery box too and I hope you get a good quality and selection laura 💕✨ in my case it was alot of money wasted and on top of that the product was no good . Thank you for being here nail friend
@@lady_v_nails yeah, i felt awful for you. Mine did come and i did get very lucky. All of mine were fine and they send nine more than the box stated. I am wondering if yours had an extreme temperature exposure during the carrier process or warehouse storage. Those looked like they had something serious happen to them. My regular orders have all been new and clean items, but i would be so turned off if that had happened to me. I wish they would let us pay the couple dollar add on for insurance that a lot of indie brands use. They just switched to a shopify site and it is much easier to navigate now. Look forward to more videos. Take care!
I love ENC but this is not acceptable! I hope theu make it right.
Thanks Ashley I appreciate that I also love them . But I don’t belive that will happen unfortunately 🫣
OMG! I can’t believe this! You have ever right to be upset and they did you dirty love! I’d be reaching out to Max or the company too but it’s messed up to cut you off for telling the truth like wth! 😡🤬Like I’m mad for you
Omg I know Tanya my feeling we’re definitely disregard and no one cared on cs end of things .I did email the company and was told if I don’t like how it’s resolved to find a different company to shop with that can better meet me needs and expectations! So I know where I stand now and they clearly dont want to make anything right at enail usa 🇺🇸 so I’m taking my L and moving on . I hope no one else has to experience what I have as it’s a very hurtful experience! Thanks for your continued support Tanya
Damn I didn’t get some ur products even :( I got even less
I didn’t get the charms or the brush and yes I got two of the same tips lol very much a sale/unsold product
Smh it’s definitely terrible 😞
@@lady_v_nails also has your bubblegum gel ever been like gooey And unusable? Idk if its me or the product. It used to work, now it won’t
Yes it has and so many other things as well . at this point I’m switching brands ! I’ve found a new company ! Just not pink !! But they never disappoint me and the products are amazing ! I will be talking about that more in the new year .
N ur entitled to your personal opinion, im sorry you got these things in your mystery box. Thats fkd up. I totally agree this box wasn't even close to what u paid! I appreciate your honest review. And yes i know you love enailcouture thats ur life ur vibe! Take care n hopefully this gets fixed i hear you girl!!!💯❤️🙏🏽 It is only fair 🙏🏽💯
Thanks Marie yes u know I love 💕 them right 🤣🥰 but I’m still going to purchase just from Canada 🇨🇦 I’ve never had any issues with customer service or my products I pay for from them . If it’s even the smallest issue they have always made it right . So that’s why I said this was a isolated issue with enc in USA 🇺🇸 they dismissed me like I was nothing and no one to them wich made it hurt 😞
Wow 😧
Yea 🤷🏽♀️
I'm so sorry this happened to you friend. I will no longer be supporting them.
This was very hurtful girl …to be treated like this . I’m a super easy person to please . I didn’t even ask for a refund . if they had even offered me a new mystery box or more products to make up for this pathetic box of expired dirty stuff, and apologized for this I’d feel better ❤️🩹 but to tell me if I don’t like how it’s resolved Maby I should find somewhere else to shop that can better meet my needs and expectations was just another slap to the face . I’ve been such a huge supporter and advocate for them it’s unreal it to mention all the money I’ve spent with thier company . Then took my usa code away due to this situation wich only affected my usa viewers ! The whole thing clearly is horrible . I never asked anyone to stop supporting them . It’s to each their own individually.I do appreciate your support and love 💕 that means a lot to me . I’m a genuine honest person and was a huge fan of this company . It’s a very sad unfortunate situation.
sorry sweetie! I can hear your disappointment in your voice! Who you are shouldn’t matter! I love enailcoutoure too and have gotten expired products from them but they were freebies - couldnt imagine getting them if I paid. One thing I found with enailcouture😂 is that they dont handle issues with products properly and it starts with Max. I agree with you 100% not worth $100 dollars
Thank you sweetie i appreciate you watching . yes I was beyond disappointed because I went through hoops just to order from the enail in USA im from Canada 🇨🇦 so it was a experience I don’t wish on anyone 😔 but being 39 weeks pregnant in a few days I had to keep it somewhat together for the baby . So I didn’t stress the baby out . Yes that would be different if I got them for free I wouldn’t care so much 🤣 but to pay 💰 for this trash was beyond me ! and then to be told if I don’t like how it’s resolved to find somewhere else to shop that better meets my needs and expectations 😯 like what a way to tell someone they don’t care about u at all and thanks for paying for our garbage 🗑️
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Thank you for sharing 💅
No problem 😌
What does you being Canadian have anything to do with anything?
Yep worth maybe $5
Hell to the No!
I knos femi beauty wouldnt have ever received anything like that period so thats ridiculous
This is an old video. It sounds like you spoke about ENC and this has to do with the company not America. I buy products out of Canada if a product came misrepresented I wouldn't blame it on Canada.
And it's a mystery box...... there's the mystery.
please don't dog all USA companies based on this one company
I clearly stated it was the one company !