Buying a 100% polyester summer dress was a huge mistake. And it wasn't cheap! It didn't breathe at all, the design supposed summer but the fabric made me sweat like hell. I even got skin irritation from it. Now I always check the fabric, and sadly almost all dresses are made from polyester 😑
lalagonegaga. Agreed. I usually can’t watch most fashion youtubers- it’s all flashy music and editing. Justine is giving us quality fashion knowledge. Truly a channel of substance.
In addition to items that have impossible care instructions are items where the care doesn't quite match the style and fabric. Those are red signs to me. Why is a casual, unadorned, cotton sweater dry clean only? I feel like a lot of companies are moving towards more "delicate" care to cover for poorly made items. So if you wash that sweater and it falls apart, they can say it was dry clean only and it's your fault.
That has been a "policy" in some retail stores (especially smaller ones, boutique style collections) too. They could not get away with that with large online retailers or catalogue senders (like Otto Versand in Germany). And I noticed that H & M and chains like that usually have a reasonable policy regarding the care instructions. - If it is dryclean it is either your risk or that of the drycleaner if something goes wrong with the garment.
From recent personal experience, Zoe Hongs channel and research, I came to the conclusion that even high end brands simply stick approximate things on the care instructions. And if they could get away with it they'd stick "dry clean only" on everything, because then they don't have to spend the time (read money) to ACTUALLY check how to care for the fabric - you know, actually taking yards of the fabric and cleaning them in different ways to check which is best. I love cashmere but was always wary of buying anything in it because of the added cost of dry clean. Turns out dry cleaning is actually horrible for cashmere and what I should have been doing was buying a washing liquid for cashmere and hand washing it. I'm in the process of learning about different types of fabric now and I'm only using the labels as suggestions.
I have bought furniture on-line successfully but I have never been intrepid enough to take a chance with clothes. This video actually made it looks possible to give it a try. Really liked your post; vr good points. Tx!
What bothers me the most about online shopping (or before that I would sometimes shop from catalogs like Lands End) is the deception in the photos. I learned that the items the models are wearing are usually pinned in the back so they look more flattering and fitted.
And they almost always use models of one body type. I want to see how clothes are going to fit my curvier figure. I find myself gravitating towards items that have a larger model in the few shops that have them.
Or just the poses theyre in - like cinching with there hands/arms to make a garment look more tailored. I hate that - I gotta go over all the pictures with a magnifying glass to find the truth!
@@jehold2010ify Back in the old days, LL Bean used to use their employees as models. It was great because you could see how clothes looked on real people. Now everyone is literally a foot taller than me and weighs even less. Sigh... I did see a LOT of plus size models on Everlane recently, so there is hope! I'm not plus size, not super skinny... just normal. Where are my people?????
@@patriciasalem3606 In real life strugglimg as much as you ;) (and helping the actual retail shops live by trying thing in stores and not buying online haha)
After a career in ballet, I became a photo stylist BIG difference between what you see on television as in " I am a fashion stylist" phooey! A photo stylist is a person who makes the clothes look good, in photographs, we put clamps on the back of the clothes, rip seams open(so the clothes fit), glue things down, pin things up...you name it we do it/destroy it and reinvent it. BUT guess what I shop online and think again if you think I haven't made a mistake or three...and I really really should know better.
About the umbrella though, no reputable company wouldn't accept a return, for free, for a defective item. It should be outside of their normal return policy and generally speaking with something like an umbrella they just ship you a new one and tell you to trash it. If a company doesn't fix the issue with a defective item, I don't shop with them anymore. It doesn't say much about standing behind their product.
Reading my mind, this definitely should supersede the return policy. I would go one step further and open a dispute with my credit card company because of the item being broken.
Hi Justine! I work in the fashion industry in NY . Very often when companies order the samples for the photo shoot from the factory, they make the samples 2 " longer because they know the clothes will be photographed on models who are taller than their average customers. They want the proportions in the photos to appear like they will on average customers. So one more reason to check the garment lengths if you are tall!
These are great tips, Justine. I wish our sizing was an uniform as it is in the EU. In the US, the sizing is ALL over the place and you really never know unless you study the size chart or are familiar with a brand. Erin xo
Justine - EU consumer law means that the Umbrella Company is obligated to pay for the return because the item was faulty. It is not an ordinary return.
+Justine Leconte officiel The company who sends the package is normally liable for damages under transportation. The Umbrella Company chose that shipping service, not you, so they have to live with the risk involved. If you send a relative to the storage facility to collect the package - you have to live with the risk of that relative breaking it on the way home. The law basically looks at who should carry the risk, and places it on the person with the most control. Naturally, the stores don't want to inform you of all these things. People knowing their rights is expensive! ;) I don't know the nitty gritty details, but the eu consumer law is the same throughout the EU. We also use it in Norway, even though we are not a full member. The idea that the sender is responsible for shipping is pretty international, I believe. Sometimes the online stores can get a refund from the post office, but this is not your responsibility.
I was wondering the same thing because all online stores I shop on have a free return policy for damaged and broken items. Of course I'm based in the US, but I feel like all other companies should have the same policy. In fact, they don't even ask for the item back, they'll just send you a new one
Justine Leconte officiel if you bought the item as a consumer (B2C), you do not carry the risk during transport and you are entitled to amendment or new delivery, as the item does not possess the qualities you bought the with. This is why your return will not fall under withdrawal but rather under garanty claim. As you yourself run an online shop, i can recommend checking out this blog shopbetreiber-blog.de (I work for this company auditing online shops) so you can find out more about legal regulations for selling (and buying) online. Hope this info helps!
Also the company is responsible of packagig yor item in the way of preventing damage to it in transport. when you get a damaget parcell you should allways take pictures for to send to the company, they may use them later to get their refund from the post. As a consumer you have no way of knowing when the parcell or the item was damaged .
I went through most of the mistakes you mentioned, but I gave up ordering clothes online altogether. No unified measures, bad cuts, no lining and if there is you wish there is not as it is tight, pulling, hanging out; fabrics are predominantly synthetic (summer dress, tunic, beach top,.... made out of polyester!!!). And that endless price game where you have 30% or 40% discount and some plastic, sleeveless dress with elastic around the waist (just an example!) went from $147 to "only" $88 is just brain insult. Thanks but no thanks. Not even if it is for $1. Smart shopping became difficult in the last 10 years. But the better we are informed, the less of that crap will be on the market (or I am too optimistic?!).
As a non-standard shape (curvy petite) I really appreciate this! I have never had luck online shopping before. With this I think I’ll have much more success. Thank you!
Being a curvy petite myself, I get this. I have a bust and hips with a small waist. "Curvy" these day always seems to mean plus size, as if a petite can't have curves 😕. A good belt or tailoring it myself often seems to be the way to go
When I'm really in doubt about the size,I usually get one size bigger and... if needed.. I take to a seamstress to adjust it properly... (mainly if the garment comes from a place where women are smaller in general... like Asian countries) Better have more fabric to work with.... 😊
I love your videos! They are concise, organized, and educational!! My online shopping mistake is buying dresses online and not checking the return policy before buying.
I think online shopping is great for finding interesting designs for a good price or getting things that are unavailable in an area we live in but I just adore the process of “going shopping “. It is like a cardio and therapy for me at the same time. Despite me preferring the traditional way I appreciate you sharing these awesome tips for the times I get less sentimental about shopping hehe.
Justine, you should NEVER pay to return an item that arrived damaged no matter what website you ordered it from! I have an online vintage site and it is definitely every company's responsibility to pack and ship every item they send in order to get it to the customer safely and in its original state. Next time contact the company and have them send a replacement or refund. :)
You always get me at hey everyone its justine! And i always wait till the end to listen to your bye! I Don't have words do describe how i feel about your sincerity ... You compelled me to comment ....you are awesome just like your videos.
I think garment dimensions are very helpful. I find you need to call customer service for this. You are right saying that these are not always available.
I find it helpful to read customer reviews about a garment. Often these reviews alert me to problems with the item, and makes me look more closely at the details about the garment.
Hey Justine! I the case of your broken umbrella I would recommend you to definitly get in contact with the costumer service. Usually it does make a differnce if you just want to return something or if you've received a faulty item. It should be possible for you to get a new one, maybe without shipping the broken one back at all, if you provide them pictures.
Justine, you have made it clear why I wasn't liking what I ordered! Thank you. However, that umbrella company should have taken back your umbrella for free and sent you a new one promptly. It is not the customer's fault if they send a broken umbrella!
Barbara Lyons exactly! The customer should only have to pay for the shipping if the return is a CHOICE, not a necessity in order to receive a functional version of what was originally ordered!
I was sent the wrong color item, and was told they would excgange it for $9. For once in my life I raised my voice...and got the exchange for free! Don't let them get away with it
Fantastic and timely video, in these times where we shop more and more online! Thank you, Justine, for helping us to become more educated consumers! I've been shopping online for decades now, and even learned a lot from this one! 👏🏼❤️
dear Justine, first of all thank you for your professionalism, it seems that everything you do is beatiful and thoughtful. And if I may, I have a suggestion for a video lesson on how to properly dress and match accessories and jewellery for a certain dress code. ❤
i shop amost exclusively online and my best friend is a seamstress measuring tape! I have had a couple of bad purchases but mostly good :) Since i shop a lot of the same brands repeatedly i keep notes on which size i like in which brand, like __ shoes fit a bit small etc.
Your hair, makeup and grey sweater work so well together, your eyes are the most vibrant, bright shade of blue! Being full of joy has that effect too I guess 😇 love, love, love the teachings you do in your videos! You’re helping me reconnecting to the french feminine in me 💕
Patty Gosselin unless you’re Asian! Lol. Asians shopping in English speaking countries have similar difficulty. I rarely find clothes that fits me - all too big! :(
@@lifelovesme slightly less of a problem though, you can just wear it with confidence and like you meant to wear the item baggy - I mean as long as it's not falling off!
@@lauren8627 Some people don't like to wear baggy clothes. I am very skinny myself, smallest size in most shops or even a not-existing even smaller size. Yes, as long as the clothes don't fall off, I *can* technically wear them. But I don't want to. I have a 100-pound hourglassshape. I want to freaking show it off! But no, everything nowadays is baggy and boxy even when it's technically my size. It's just frustrating and I only dare altering second-hand clothes myself, which I start to do out of frustration.
@@gittevandevelde2208 I have found a lot of vintage clothing that's sized for you! I used to be (decades ago) 102 pounds, and the vintage stuff fit me perfectly. We have gotten a LOT bigger as a nation in the VS. I'd look at who Scarlett Johansson wears. She's about your size. Het beste!
Justine, I think you are the BEST!! I have watched several of your videos and each one has helped me know what to do with my wardrobe. I am 54 years old, and because of you I finally know how to shop for clothes that are right for me. Thank you !!
If you ordered online and you get something damaged immediately take some pictures, email them to the company and ask whether they want you to send the broken item back. Normally they don't want it back and they let you choose whether to give you a full refund or send you a new item at no additional expenses. Advantage by paying with credit card is in a worst case scenario you could withdraw the payment within a couple of weeks.
Another mistake in terms of waste is not returning things that don't really like- postage can be expensive- but if you never wear it, it's all money wasted. For example, I ordered a dress from the UK for about €80. I was uncertain about it. It probably you have cost me €20 to post it back to the UK, I didn't want to pay €20, telling myself maybe I'll wear it with a jacket when the weather is nicer. I have never worn it after a year of being in my wardrobe.
You really change my perspective in many fashion subjects. Most recently, I've been analyzing shoes and bags in a different way since I watched your vids about those subjects. Now, whenever I buy online, I will also try to remember all these useful tips.
I'm too cautious with online shopping! I've only ordered online after a store visit and found the item sold out in my prefered colour! Thank you for this video - it saves people so much hassle and heartache and helps reduce waste too!
Sage advice Justine. You have listed the very reasons why I have stopped purchasing clothing/shoes online. I like to feel, smell and try on the clothing or footwear. Back and forth in the mail just takes too much time and effort for me! But I love buying books and other items online so I can use some of your tips for them. Thank you!
It’s very rare you can order clothes that fit online! I’ve had so many mistakes! Mostly because I’m big busted but then if I order a size thinking it will fit then it’s way too big everywhere else! You can’t go wrong with handbags or jewelry online though
I've had great success with clothes purchased from the online company Roman Fashion Designers. The clothes I've bought are usually jersey material, which I like. Dresses and tops have all suited me and I can now look at an item and know if the colour, cut, will suit me, thanks to Justine! Some dresses, which I've loved, are in a flattering shape for my body, but I've seen they would be much too long on me. I've taken them (4 in different colours) and had them professionally shortened for very little cost, and I was aware I'd need to do this on purchasing. Jackets /blazers are great quality, or at least the ones I've purchased have been, and lined well.
Thanks Justine. I've had very little success with shopping online, so I hardly ever do it. My most recent shopping fail was from a vintage reproduction store. I bought three items, a top, a pair of trousers, and a skirt, and had to return them all because of sizing issues. What I've learned from your video is to check for more specific measurements and ask if they aren't listed rather than just clicking "buy". Hopefully in the future I'll have better luck.
Merci, Justine! I shop online a lot & at one time or another have experienced all the things you discuss here. I once ordered a hat & was sent (after a LONG wait) a completely different hat. I called the customer service number, & it turned out that the company was run by two elderly women who were very sweet. They had run out of the style I ordered, so they sent me something they thought I’d like. It was frustrating, but I couldn’t really get mad at them. I returned the hat. I agree that consumers should be able to see all sides of a garment on the product page, & customer service contact info should be conspicuous & easy to use. Shipping costs are important too, because that’s where online shoppers can get “punished” for buying online rather than in a store. Good video, as always!
I do a lot of online shopping because it’s a hastle to take my toddler with me shopping and I find these tips useful! I have a shorter torso and longer legs so I understand your dilemma from another angle!
Great topic! I'm a short curvy girl, and I look long and hard at every item I purchase, especially online! I also tend to stick to brands I've actually worn, so I know most of their sizing quirks.
I wanted to buy a gorgeous Rag and Bone wool dress, it had a leather strip attached to the back as a design detail. I assumed it was faux leather so that I could at least dry clean the dress, but it was real leather so the care instructions said it had to be taken to a leather cleaner in order to clean it. The dress fit perfect, but I couldn't buy it because it would probably cost me $50 to clean it, and my dry cleaner takes a month for leather. It's so annoying how designers design only for the garment to sell, but never for long term care. If more people learn about fabrics and how to care for them they can demand better from the industry. How many garments have we all thrown away after washing it? The industry needs to be taxed for landfill waste from their poor choices.
About the leather - I wanted to clean my husband's leather jacket and took it to the salon where the professional told me the cleaning damages the leather and should be only done if there are visible stains. I usually clean it gently with water to brush the dust and dry it before storing after the cold season is over.. In your case, you should wash the dress by hand, avoiding the leather detail, it sounds like a bother but if you absolutely love the dress and it fits you, why not?
These tips are very helpful. The laundry facilities that I have at my apartments aren't very good but knowing these tips will help me to take care of my clothes and gives me confidence to purchase well made garments, since I now know how to take care of them.
Oh Justine, I hear you. I have the opposite situation to you; I have a very short torso and very long legs and arms. So although I am only 170 cms I have to buy skirts and tops from Long Tall Sally. One lives and learns. :] One tip of my own when buying from a online shop new to you is to read independent reviews of the site before parting with any money or giving them your credit card details. I learned that one the hard way......
A BIG thank you Justine! :) This video was great. It's really useful to know how to avoid these frustrating mistakes. My body is very similar to yours. I'm quite tall (180 cm) and I've had issues with the length of tops and even jeans before. And I'm guilty :) I've never even bothered to look at the length of a garment.
Angela van Rose I'm in the same boat, 179 and 36 and I recently started to experiment with online shops. To my surprise, dedicated Tall collections from New Look and Dorothy Perkins what claim their dresses fit women 179 and above were too short for me, and I don't even have a long torso at all... The waist level of the dresses I ordered were like 5 cm off minimum. I also had the impression that these brands were extremely cheaply made. Never order from them again and never order anymore without checking the exact length of the garment.
Like Barbara says, there's brands that have specific Tall and Petite lines, they're very useful, I always prefer to shop on petite so I am sure it will fit me right. Missguided for example.
I salute you tall ladies experimenting with online shopping. I lately have only proceeded with online purchases when they are part of tall series. Without this condition I am not even bothering anymore. I have noticed normal sizes rarely fit me. I usually fall between medium and large sizes. In tall series I am always an extra small and clothes fit nicely
One of the reasons I love your channel is because I'm tall , too (I'm 6'1" or 1.85 m). It's so nice to hear advice from someone who shares the same challenges! I really appreciate that. :D
Thank you for this video. I have made many mistakes ordering online and I'm much more careful now. It helps me to put things I like in my cart and then go back for a very close read and look at fabric, measurements, etc. When I'm in doubt, I usually pass on it now; however, I just had a wonderful experience with a company. I really liked their skirt, so I emailed customer service and they were SO helpful! Sometimes it's worth asking questions. Thank you for these tips!!!
Thank you. This is going to really help me better choose my new duvet cover. I want a crisp white cover similar to the actual duvet but easier to wash and just realized after listening to your video that the covers I saved in my amazon account might not work. I do t know. I hadn’t done my due diligence and I’m really grateful for all of these suggestions: measurements, pattern, washing instructions and material fiber make up. Now I need to figure out how to choose best fabric for my bed so it looks smart and luxurious at the same time but is easy to fluff and clean. I’m thinking that $19 microfiber one would make my hot flashes intolerable.
This was so awesome! I've been recently looking at online shopping and head aches are constant with all the different sizing. The difference between EU sizes, Chinese/Japanese sizing, and American sizing is so different! Thank you so much for an honest and through video!
Stumbled upon your channel because I was looking for ideas on what to pack for my upcoming trip to france. What I found was pure gold! Subscribed and now binge watching. Thanks! You are most exceptional.
Dear Justine -- so full of sound information that is worth thinking about. I almost didn't watch. I have almost completely given up on online ordering. But as happens so often with your videos, I have learned some new things (!) especially about fabric/construction material (acetate?). Of course, I'm watching this right after your video on Vegan fashion. Again, not a headline topic that is personally riveting for me (I'm not vegan) but so much thoughtful information. Thank you.
I find the same in trying on clothes at the store. Some tops I need to buy small, while others I need to buy medium. I also remember trying on jeans. Brand sizes were SO different in for. Size 5 in one brand was size 10 in another brand!
Good video, thanks so much. One thing I would add is customer comments/reviews can sometimes be found and are an invaluable resource of quality and sizing information.
Great information as always.....I have had a hassle with ordering clothing online. Garment was not as advertised....sending it back for a credit was a nightmare....it ended up that I had to pay for the returned parcel because the shipping address did not exist! Learnt the hard way...never again I say... never again! Justine, thanks for your wonderful vlogs.
Just found your channel and spent the last couple of evenings watching all the videos. Its the best channel for fashion tips and thank you so much for sharing your knowledge. I learned so much and plan to put the new knowledge in practice - going to shop for a new bag in Amsterdam. Plese please please keep uploading videos
Justine, I wish I had this video 2 weeks ago! I am returning to the work force, after a significant amount of time. I am updating my wardrobe, and made everyone of these mistakes!!!! Ugh! But, you put me on the right track, thank you for all you do.
Hello Justine! Just wanted to thank you for all of your videos so far- each of them has been very to the point and easy to understand. (and your accent+voice just makes it all so pleasant!) I showed my mum some of your videos and now you've got two fans in my household :)
Thank You for this. So many people must know these informations. I learned the hard way to ALWAYS check te fabric (not only when shopping online). It may look pretty on the picture but the clothes are not only to look.
Another excellent video. I learned a few new things. Being petite and a bit curvy, it is often hard for me to estimate sizes, and size charts in the U.S. are often "vanity sizing", so that complicates matters even further.
Again, thank you. Such an informative and helpful video. You’re so right about NOT hitting purchase, as so many impulse buys (and even well thought purchases) can go way wrong in the click of a button. At least I’m not the only one who has made some bad Amazon choices.
I love watching your videos and listening to you Justine. I feel I am learning information that will assist me life-long. I really value your knowledge and your willingness to share practical information. Thank you for being so warm, down to earth and to the point.
Thanks Justine! Such a helpful video!! Actually, while you are talking about online shopping, it came to my mind about a Coach bag that I had got as a gift from my husband. We both had no clue anything about bags, because the country where we came from it was simple- it was leather if it was expensive. So we went to the Coach factory in Michigan, and the sales lady there really upped the salesmanship, and I got this bag from her. She told me it was not from the outlet, it was a rare price from the actual store, and that it was genuine leather. I bought for close to $250 (a large amount for a post doc’s stipend; it was the first exorbitantly priced Valentine’s gift). Fast forward now, when I have figured out a few things, I realized that it was patent leather and that its catalog number started with F, meaning it was a outlet piece. I feel bad when I see it. I haven’t had the heart to tell this to my husband. It wasn’t nice on that lady’s part to lie and fleece us of our hard earned $$$ on Valentine’s Day! So my advice- do your research and don’t trust those ladies who talk nice.
One of our online shops has a possibility to ship to their “release places” with cabbines and you can order your stuff for free and try it on there and take or not take what you want, it is great, because often I was disappointed with the fabric or fit, also I tend to order more sizes.. It avoided me a lot of trouble this way :)
Thank you so much for videos like these! Since I started following your channel, it has changed the way I look and shop for clothes. Here in the United States, sizing is all over the place! A medium at one store is a large at another store. I have learned, thanks to you Justine, to check the sizing chart. Other than that I have made the same the mistakes you have mentioned in this video and now I know how to avoid them!
Thank you Justine! Great channel with very useful information ! Would be great if you make a video and give some general hints for petite women. I am small, 155 cm, a bit curvy and always find it difficult to buy shirts/ sweaters etc., in shops because usually they are too long for me and I need to spend days in shops. The funny part is that I am successful with buying clothes (except trousers, shorts) online, because some famous web stores have a "department" for small women, but still they can be a "headache" sometimes, as the material/ color and even shape can differ from the photos.
By the way (regarding material), I sometimes look at products of known designers on their official sites. And I found products that are very very expensive, but what surprised me was that the material was entirely polyester sometimes. I mean, I know that designer name sells, but they weren't even that elaborate. Why does that happen?
Because they count on people no checking... or they hope people are not able to tell what os quality and what isn't. One of the reasons why I started this channel 😊
I was recently shocked to see a bunch of Calvin Klein dresses sold little under $200. And they had my size which never happens. But all horrible polyester. No thanks, I would like my body to breathe.
You are absolutely amazing. Your advice makes me feel empowered and smarter in the choices I will make from here out. I have learned so much from you. If I have any questions about clothing or fashion I will defiantly look to see if you have a video that covers my question. THANK YOU
Another great video, Justine. You packed so much content in just 10 minutes. Of course, I've probably made all these mistakes over the years, but you say all so concisely and effortlessly. Brava!
Love love love your videos! I will save so much heartache and regret by applying the principles you teach. Thank you for the knowledge you have imparted upon your viewers!
Brilliant information!!! I have to admit that I roll the dice and hope that a garment will fit and spend a percentage of my time returning purchases. This is quite helpful; although, I will need to put more of my effort in noticing measurements (not just sizes), to ensure less returns. I truly appreciate this video, as I buy more things on-line than in stores. Thank you!
U r great! Somehow u find topics that r super important but doesn't have solutions readily available! I learnt the hard way of lots of losses, as to how to judge in online shopping!
As always I enjoyed your presentation very much. They are so informative, practical, topical and eloquently delivered. I look forward to your next insightful snippet of life, fashion and style. I treated myself to a ring from your collection and love wearing it. Thank you.
There's not a lot of options where I live so most of the clothes I have were purchased online. The biggest shopping fail I used to have was usually because of poor materials. But thanks to your videos about types of fabric I have since been more careful :) Nowadays the issue is colours not looking the same (or even completely different) than how they are on screen, but I guess that's just unavoidable.
I had to buy one INSANELY beautiful and also obnoxiously expensive skirt from Stella McCartney just to realize it had all the care icons crossed. I almost fainted! But it was so beautiful, my heart didn't allow me to return it, and so I wore it. And washed it gently by hand in lukewarm water, and the softest soap imaginable. And it's alright. Still alive :D
so many garments read "dry clean only" but if u read the fabric content, many times the fabric is known to wash beautifully at home (like a polyester made to look like wool) in the machine... my sis told me that... she does it with basics like pencil skirts or simple dress items... wash on cold and delicate cycle with no harsh spinning...
That's a good point. Sometimes the care labels are so the makers can avoid returns. I wash almost everything myself with few problems. You can even wash baseball caps in your dishwasher. So American, I know. LOL
Your english is impeccable! Well done, I rarely come across a french person with such mastery of the language. Plus, you are super sweet and relatable. I'm hooked :-)
Great tips as always! I'm tall too 6'1" and most stores here in the states will only carry Tall sizes online and it is such a pain. I can wear some of the regular size tops but I find that few stores include the length of the garment. It's a lot of trial and error based on model height.
I do not know about the return policy where you bought the umbrella, but if the good you bought comes broken, it still should be possible to contact customer service to send it back and get a new one or get a full refund. Very informative video :) I really enjoyed it as I am an avid online shopper despite environmental concerns.
I think i am actually addicted to your videos ;) I have made some whopping mistakes when shopping online. I think the most costly was ordering a dress from USA to where I live in the UK, and like you, thinking returns were free. Huge mistake! The dress was lovely but had a very low neckline (for a lady of my age) and so I needed to return it. However due to customs & excise charges it cost nearly £50 to return. I was horrified but have learnt my lesson and I stick to the UK for shopping now :(
Thank you for another informative video! I learned some additional things to pay attention to before ordering even though I always read the reviews before ordering anything online.
I’m just gonna leave a like for now cause it’s time to go to bed. Knowing you, watching this video tommorow would be a refresh for my brain, a good way to start the day :)
I very, very rarely shop online for clothing, because of many of the reasons you specified. When I do, one thing I always look for is online clothing retailers that allow customer reviews *with photographs* of the garments. The clothing site Modcloth, for example, lets customers upload photos of them in the clothes, and it is SO helpful! You get to see real people, of all shapes and sizes, wearing the item you are interested in. You also get to look more at the construction and quality of the garment, how it drapes on people, etc, and how it fits on a model that is not six feet tall and 80lbs. My only wish is that more online retailers allowed customers to upload photos of their purchases.
Who wants to share shopping mistakes? 😅 This way it won't happen to other shoppers. I went first and shared my fails. Happy Wednesday 💋☀️!
Justine Leconte officiel love your videos! Plz tell me what I should wear to the moulin rouge show in Paris plzzzz
Definitely dress up & sparkles/glitter are welcome😊 it is also part of the fun! Enjoy the show!
Justine Leconte officiel thank you so much for replying...you’re amazing! Thanks for the tip!
Buying a 100% polyester summer dress was a huge mistake. And it wasn't cheap! It didn't breathe at all, the design supposed summer but the fabric made me sweat like hell. I even got skin irritation from it. Now I always check the fabric, and sadly almost all dresses are made from polyester 😑
I had the same experience. I am 1,80 m and have 60 kg. Sooo, I understand what you mean. But, I had no problems with Asos/tall section.
This is not just a fashion channel, this is some serious educational programming.
lalagonegaga. Agreed. I usually can’t watch most fashion youtubers- it’s all flashy music and editing. Justine is giving us quality fashion knowledge. Truly a channel of substance.
In addition to items that have impossible care instructions are items where the care doesn't quite match the style and fabric. Those are red signs to me. Why is a casual, unadorned, cotton sweater dry clean only? I feel like a lot of companies are moving towards more "delicate" care to cover for poorly made items. So if you wash that sweater and it falls apart, they can say it was dry clean only and it's your fault.
This is so true, and terribly unfair!
That has been a "policy" in some retail stores (especially smaller ones, boutique style collections) too. They could not get away with that with large online retailers or catalogue senders (like Otto Versand in Germany). And I noticed that H & M and chains like that usually have a reasonable policy regarding the care instructions. - If it is dryclean it is either your risk or that of the drycleaner if something goes wrong with the garment.
google is your friend, dear.
From recent personal experience, Zoe Hongs channel and research, I came to the conclusion that even high end brands simply stick approximate things on the care instructions. And if they could get away with it they'd stick "dry clean only" on everything, because then they don't have to spend the time (read money) to ACTUALLY check how to care for the fabric - you know, actually taking yards of the fabric and cleaning them in different ways to check which is best.
I love cashmere but was always wary of buying anything in it because of the added cost of dry clean. Turns out dry cleaning is actually horrible for cashmere and what I should have been doing was buying a washing liquid for cashmere and hand washing it. I'm in the process of learning about different types of fabric now and I'm only using the labels as suggestions.
I have bought furniture on-line successfully but I have never been intrepid enough to take a chance with clothes. This video actually made it looks possible to give it a try. Really liked your post; vr good points. Tx!
What bothers me the most about online shopping (or before that I would sometimes shop from catalogs like Lands End) is the deception in the photos. I learned that the items the models are wearing are usually pinned in the back so they look more flattering and fitted.
patty 8873 Also lighting does a huge difference
And they almost always use models of one body type. I want to see how clothes are going to fit my curvier figure. I find myself gravitating towards items that have a larger model in the few shops that have them.
Or just the poses theyre in - like cinching with there hands/arms to make a garment look more tailored. I hate that - I gotta go over all the pictures with a magnifying glass to find the truth!
@@jehold2010ify Back in the old days, LL Bean used to use their employees as models. It was great because you could see how clothes looked on real people. Now everyone is literally a foot taller than me and weighs even less. Sigh... I did see a LOT of plus size models on Everlane recently, so there is hope! I'm not plus size, not super skinny... just normal. Where are my people?????
@@patriciasalem3606 In real life strugglimg as much as you ;) (and helping the actual retail shops live by trying thing in stores and not buying online haha)
After a career in ballet, I became a photo stylist BIG difference between what you see on television as in " I am a fashion stylist" phooey! A photo stylist is a person who makes the clothes look good, in photographs, we put clamps on the back of the clothes, rip seams open(so the clothes fit), glue things down, pin things up...you name it we do it/destroy it and reinvent it. BUT guess what I shop online and think again if you think I haven't made a mistake or three...and I really really should know better.
About the umbrella though, no reputable company wouldn't accept a return, for free, for a defective item. It should be outside of their normal return policy and generally speaking with something like an umbrella they just ship you a new one and tell you to trash it. If a company doesn't fix the issue with a defective item, I don't shop with them anymore. It doesn't say much about standing behind their product.
Reading my mind, this definitely should supersede the return policy. I would go one step further and open a dispute with my credit card company because of the item being broken.
Australian companies have to do this legally
Hi Justine! I work in the fashion industry in NY . Very often when companies order the samples for the photo shoot from the factory, they make the samples 2 " longer because they know the clothes will be photographed on models who are taller than their average customers. They want the proportions in the photos to appear like they will on average customers. So one more reason to check the garment lengths if you are tall!
These are great tips, Justine. I wish our sizing was an uniform as it is in the EU. In the US, the sizing is ALL over the place and you really never know unless you study the size chart or are familiar with a brand. Erin xo
Justine - EU consumer law means that the Umbrella Company is obligated to pay for the return because the item was faulty. It is not an ordinary return.
even if it broke during transport? It was clearly a mistake from the shipping service and not the brand. How is it in that case?
+Justine Leconte officiel The company who sends the package is normally liable for damages under transportation. The Umbrella Company chose that shipping service, not you, so they have to live with the risk involved. If you send a relative to the storage facility to collect the package - you have to live with the risk of that relative breaking it on the way home. The law basically looks at who should carry the risk, and places it on the person with the most control.
Naturally, the stores don't want to inform you of all these things. People knowing their rights is expensive! ;)
I don't know the nitty gritty details, but the eu consumer law is the same throughout the EU. We also use it in Norway, even though we are not a full member. The idea that the sender is responsible for shipping is pretty international, I believe. Sometimes the online stores can get a refund from the post office, but this is not your responsibility.
I was wondering the same thing because all online stores I shop on have a free return policy for damaged and broken items. Of course I'm based in the US, but I feel like all other companies should have the same policy. In fact, they don't even ask for the item back, they'll just send you a new one
Justine Leconte officiel if you bought the item as a consumer (B2C), you do not carry the risk during transport and you are entitled to amendment or new delivery, as the item does not possess the qualities you bought the with. This is why your return will not fall under withdrawal but rather under garanty claim. As you yourself run an online shop, i can recommend checking out this blog shopbetreiber-blog.de (I work for this company auditing online shops) so you can find out more about legal regulations for selling (and buying) online. Hope this info helps!
Also the company is responsible of packagig yor item in the way of preventing damage to it in transport. when you get a damaget parcell you should allways take pictures for to send to the company, they may use them later to get their refund from the post. As a consumer you have no way of knowing when the parcell or the item was damaged .
I went through most of the mistakes you mentioned, but I gave up ordering clothes online altogether. No unified measures, bad cuts, no lining and if there is you wish there is not as it is tight, pulling, hanging out; fabrics are predominantly synthetic (summer dress, tunic, beach top,.... made out of polyester!!!). And that endless price game where you have 30% or 40% discount and some plastic, sleeveless dress with elastic around the waist (just an example!) went from $147 to "only" $88 is just brain insult. Thanks but no thanks. Not even if it is for $1. Smart shopping became difficult in the last 10 years. But the better we are informed, the less of that crap will be on the market (or I am too optimistic?!).
Thank you so much for this video! I am disabled and homebound, so I need to shop online. I find your information to be very valuable.
Your voice is so relaxing. Doesn’t matter what you talk about 🙂 but this is very helpful. Thanks.
As a non-standard shape (curvy petite) I really appreciate this! I have never had luck online shopping before. With this I think I’ll have much more success. Thank you!
Being a curvy petite myself, I get this. I have a bust and hips with a small waist. "Curvy" these day always seems to mean plus size, as if a petite can't have curves 😕. A good belt or tailoring it myself often seems to be the way to go
So it isn't 'just us'. Thank you, Justine.
Sometimes the fabric is ok in composition, but it's not obvious how dense it is. That what often makes the difference for me.
When I'm really in doubt about the size,I usually get one size bigger and... if needed.. I take to a seamstress to adjust it properly... (mainly if the garment comes from a place where women are smaller in general... like Asian countries)
Better have more fabric to work with.... 😊
I love your videos! They are concise, organized, and educational!! My online shopping mistake is buying dresses online and not checking the return policy before buying.
I think online shopping is great for finding interesting designs for a good price or getting things that are unavailable in an area we live in but I just adore the process of “going shopping “. It is like a cardio and therapy for me at the same time. Despite me preferring the traditional way I appreciate you sharing these awesome tips for the times I get less sentimental about shopping hehe.
Julia Dostoyevskam
Justine, you should NEVER pay to return an item that arrived damaged no matter what website you ordered it from! I have an online vintage site and it is definitely every company's responsibility to pack and ship every item they send in order to get it to the customer safely and in its original state. Next time contact the company and have them send a replacement or refund. :)
clicked like button before a video started.
Hi Justine, can you please do a video of essential bags/purse that every woman should own? Really want to see your picks
You always get me at hey everyone its justine! And i always wait till the end to listen to your bye! I Don't have words do describe how i feel about your sincerity ... You compelled me to comment ....you are awesome just like your videos.
I think garment dimensions are very helpful. I find you need to call customer service for this. You are right saying that these are not always available.
I find it helpful to read customer reviews about a garment. Often these reviews alert me to problems with the item, and makes me look more closely at the details about the garment.
Hey Justine! I the case of your broken umbrella I would recommend you to definitly get in contact with the costumer service. Usually it does make a differnce if you just want to return something or if you've received a faulty item. It should be possible for you to get a new one, maybe without shipping the broken one back at all, if you provide them pictures.
time for some high-waisted pants shopping, Justine :)
Justine, you have made it clear why I wasn't liking what I ordered! Thank you. However, that umbrella company should have taken back your umbrella for free and sent you a new one promptly. It is not the customer's fault if they send a broken umbrella!
Barbara Lyons exactly! The customer should only have to pay for the shipping if the return is a CHOICE, not a necessity in order to receive a functional version of what was originally ordered!
I was sent the wrong color item, and was told they would excgange it for $9. For once in my life I raised my voice...and got the exchange for free! Don't let them get away with it
Fantastic and timely video, in these times where we shop more and more online! Thank you, Justine, for helping us to become more educated consumers! I've been shopping online for decades now, and even learned a lot from this one! 👏🏼❤️
dear Justine, first of all thank you for your professionalism, it seems that everything you do is beatiful and thoughtful. And if I may, I have a suggestion for a video lesson on how to properly dress and match accessories and jewellery for a certain dress code.
❤
i shop amost exclusively online and my best friend is a seamstress measuring tape! I have had a couple of bad purchases but mostly good :) Since i shop a lot of the same brands repeatedly i keep notes on which size i like in which brand, like __ shoes fit a bit small etc.
Very pragmatic 👍
scientist who attempts fashion on occasion ;)
Your hair, makeup and grey sweater work so well together, your eyes are the most vibrant, bright shade of blue! Being full of joy has that effect too I guess 😇 love, love, love the teachings you do in your videos! You’re helping me reconnecting to the french feminine in me 💕
I walk o to a store and I'm overwhelmed so even more so online. Your knowledge and advise has helped me so much. Thank you!!!
I have recently encountered “Asian sizing” - which apparently means “way too small for you”!😟
Patty Gosselin my bf who is a large in American sizes (hes 6'0) ordered a large sweater from china.... yeah...... its my size. Im 5'3 and skinny af
Patty Gosselin unless you’re Asian! Lol. Asians shopping in English speaking countries have similar difficulty. I rarely find clothes that fits me - all too big! :(
@@lifelovesme slightly less of a problem though, you can just wear it with confidence and like you meant to wear the item baggy - I mean as long as it's not falling off!
@@lauren8627 Some people don't like to wear baggy clothes. I am very skinny myself, smallest size in most shops or even a not-existing even smaller size. Yes, as long as the clothes don't fall off, I *can* technically wear them. But I don't want to. I have a 100-pound hourglassshape. I want to freaking show it off! But no, everything nowadays is baggy and boxy even when it's technically my size. It's just frustrating and I only dare altering second-hand clothes myself, which I start to do out of frustration.
@@gittevandevelde2208 I have found a lot of vintage clothing that's sized for you! I used to be (decades ago) 102 pounds, and the vintage stuff fit me perfectly. We have gotten a LOT bigger as a nation in the VS. I'd look at who Scarlett Johansson wears. She's about your size. Het beste!
I love your channel. So helpful, even my husband watches your videos with me 😊 You are natural and loveable AND knowledgeable.
Happy couple-watching! 😘
Justine, I think you are the BEST!! I have watched several of your videos and each one has helped me know what to do with my wardrobe. I am 54 years old, and because of you I finally know how to shop for clothes that are right for me. Thank you !!
If you ordered online and you get something damaged immediately take some pictures, email them to the company and ask whether they want you to send the broken item back. Normally they don't want it back and they let you choose whether to give you a full refund or send you a new item at no additional expenses.
Advantage by paying with credit card is in a worst case scenario you could withdraw the payment within a couple of weeks.
Long torso, totally can relate... It gave me so much problems shopping blouses or t-shirts or even pants that supposed to be "high waist"...
Another mistake in terms of waste is not returning things that don't really like- postage can be expensive- but if you never wear it, it's all money wasted. For example, I ordered a dress from the UK for about €80. I was uncertain about it. It probably you have cost me €20 to post it back to the UK, I didn't want to pay €20, telling myself maybe I'll wear it with a jacket when the weather is nicer. I have never worn it after a year of being in my wardrobe.
You could always sell it online, or donate to charity :)
You really change my perspective in many fashion subjects. Most recently, I've been analyzing shoes and bags in a different way since I watched your vids about those subjects. Now, whenever I buy online, I will also try to remember all these useful tips.
I'm too cautious with online shopping! I've only ordered online after a store visit and found the item sold out in my prefered colour! Thank you for this video - it saves people so much hassle and heartache and helps reduce waste too!
Sage advice Justine. You have listed the very reasons why I have stopped purchasing clothing/shoes online. I like to feel, smell and try on the clothing or footwear. Back and forth in the mail just takes too much time and effort for me! But I love buying books and other items online so I can use some of your tips for them. Thank you!
Online shopping tips are always appreciated. It's so difficult to buy clothes online sometimes!!
It’s very rare you can order clothes that fit online! I’ve had so many mistakes! Mostly because I’m big busted but then if I order a size thinking it will fit then it’s way too big everywhere else! You can’t go wrong with handbags or jewelry online though
I've had great success with clothes purchased from the online company Roman Fashion Designers. The clothes I've bought are usually jersey material, which I like. Dresses and tops have all suited me and I can now look at an item and know if the colour, cut, will suit me, thanks to Justine!
Some dresses, which I've loved, are in a flattering shape for my body, but I've seen they would be much too long on me. I've taken them (4 in different colours) and had them professionally shortened for very little cost, and I was aware I'd need to do this on purchasing. Jackets /blazers are great quality, or at least the ones I've purchased have been, and lined well.
Thanks Justine. I've had very little success with shopping online, so I hardly ever do it. My most recent shopping fail was from a vintage reproduction store. I bought three items, a top, a pair of trousers, and a skirt, and had to return them all because of sizing issues. What I've learned from your video is to check for more specific measurements and ask if they aren't listed rather than just clicking "buy". Hopefully in the future I'll have better luck.
Merci, Justine! I shop online a lot & at one time or another have experienced all the things you discuss here. I once ordered a hat & was sent (after a LONG wait) a completely different hat. I called the customer service number, & it turned out that the company was run by two elderly women who were very sweet. They had run out of the style I ordered, so they sent me something they thought I’d like. It was frustrating, but I couldn’t really get mad at them. I returned the hat. I agree that consumers should be able to see all sides of a garment on the product page, & customer service contact info should be conspicuous & easy to use. Shipping costs are important too, because that’s where online shoppers can get “punished” for buying online rather than in a store. Good video, as always!
I do a lot of online shopping because it’s a hastle to take my toddler with me shopping and I find these tips useful! I have a shorter torso and longer legs so I understand your dilemma from another angle!
Great topic! I'm a short curvy girl, and I look long and hard at every item I purchase, especially online!
I also tend to stick to brands I've actually worn, so I know most of their sizing quirks.
I wanted to buy a gorgeous Rag and Bone wool dress, it had a leather strip attached to the back as a design detail. I assumed it was faux leather so that I could at least dry clean the dress, but it was real leather so the care instructions said it had to be taken to a leather cleaner in order to clean it. The dress fit perfect, but I couldn't buy it because it would probably cost me $50 to clean it, and my dry cleaner takes a month for leather. It's so annoying how designers design only for the garment to sell, but never for long term care. If more people learn about fabrics and how to care for them they can demand better from the industry. How many garments have we all thrown away after washing it? The industry needs to be taxed for landfill waste from their poor choices.
About the leather - I wanted to clean my husband's leather jacket and took it to the salon where the professional told me the cleaning damages the leather and should be only done if there are visible stains. I usually clean it gently with water to brush the dust and dry it before storing after the cold season is over.. In your case, you should wash the dress by hand, avoiding the leather detail, it sounds like a bother but if you absolutely love the dress and it fits you, why not?
There's plenty of leather cleaning products at shoe stores. They are used for taking care of shoes, bags, belts, leather jackets, ets.
These tips are very helpful. The laundry facilities that I have at my apartments aren't very good but knowing these tips will help me to take care of my clothes and gives me confidence to purchase well made garments, since I now know how to take care of them.
Oh Justine, I hear you. I have the opposite situation to you; I have a very short torso and very long legs and arms. So although I am only 170 cms I have to buy skirts and tops from Long Tall Sally. One lives and learns. :] One tip of my own when buying from a online shop new to you is to read independent reviews of the site before parting with any money or giving them your credit card details. I learned that one the hard way......
This was very helpful to me as I sell clothes online - thanks Justine!
"8 yr. old wearing her Dad's pants" 😂
Charlie Chaplin style 🤣
virgon vegan
My husband ordered,a son is wearing, sizes were XXL but it wasn't clear they were for juniors
A BIG thank you Justine! :) This video was great. It's really useful to know how to avoid these frustrating mistakes. My body is very similar to yours. I'm quite tall (180 cm) and I've had issues with the length of tops and even jeans before. And I'm guilty :) I've never even bothered to look at the length of a garment.
Angela van Rose I'm in the same boat, 179 and 36 and I recently started to experiment with online shops. To my surprise, dedicated Tall collections from New Look and Dorothy Perkins what claim their dresses fit women 179 and above were too short for me, and I don't even have a long torso at all... The waist level of the dresses I ordered were like 5 cm off minimum. I also had the impression that these brands were extremely cheaply made. Never order from them again and never order anymore without checking the exact length of the garment.
Like Barbara says, there's brands that have specific Tall and Petite lines, they're very useful, I always prefer to shop on petite so I am sure it will fit me right. Missguided for example.
I salute you tall ladies experimenting with online shopping. I lately have only proceeded with online purchases when they are part of tall series. Without this condition I am not even bothering anymore. I have noticed normal sizes rarely fit me. I usually fall between medium and large sizes. In tall series I am always an extra small and clothes fit nicely
One of the reasons I love your channel is because I'm tall , too (I'm 6'1" or 1.85 m). It's so nice to hear advice from someone who shares the same challenges! I really appreciate that. :D
Thank you for this video. I have made many mistakes ordering online and I'm much more careful now. It helps me to put things I like in my cart and then go back for a very close read and look at fabric, measurements, etc. When I'm in doubt, I usually pass on it now; however, I just had a wonderful experience with a company. I really liked their skirt, so I emailed customer service and they were SO helpful! Sometimes it's worth asking questions. Thank you for these tips!!!
You seriously have the best most educational channel in the whole wide world!
Thank you. This is going to really help me better choose my new duvet cover. I want a crisp white cover similar to the actual duvet but easier to wash and just realized after listening to your video that the covers I saved in my amazon account might not work. I do t know. I hadn’t done my due diligence and I’m really grateful for all of these suggestions: measurements, pattern, washing instructions and material fiber make up. Now I need to figure out how to choose best fabric for my bed so it looks smart and luxurious at the same time but is easy to fluff and clean. I’m thinking that $19 microfiber one would make my hot flashes intolerable.
This was so awesome! I've been recently looking at online shopping and head aches are constant with all the different sizing. The difference between EU sizes, Chinese/Japanese sizing, and American sizing is so different! Thank you so much for an honest and through video!
You are welcome 😊😁
Stumbled upon your channel because I was looking for ideas on what to pack for my upcoming trip to france. What I found was pure gold! Subscribed and now binge watching. Thanks! You are most exceptional.
Wekcome here! Glad you like it 🤗
Dear Justine -- so full of sound information that is worth thinking about. I almost didn't watch. I have almost completely given up on online ordering. But as happens so often with your videos, I have learned some new things (!) especially about fabric/construction material (acetate?). Of course, I'm watching this right after your video on Vegan fashion. Again, not a headline topic that is personally riveting for me (I'm not vegan) but so much thoughtful information. Thank you.
What an eye opener Justine-so many things that I hadn’t thought about. Thank you for another amazing video!❤️😀👍🇨🇦💋🌎
I find the same in trying on clothes at the store. Some tops I need to buy small, while others I need to buy medium. I also remember trying on jeans. Brand sizes were SO different in for. Size 5 in one brand was size 10 in another brand!
Good video, thanks so much. One thing I would add is customer comments/reviews can sometimes be found and are an invaluable resource of quality and sizing information.
I needed this video... I have had so many failed online shopping experiences. Not yet watched full video but I already know it's gonna be useful.
Great information as always.....I have had a hassle with ordering clothing online. Garment was not as advertised....sending it back for a credit was a nightmare....it ended up that I had to pay for the returned parcel because the shipping address did not exist! Learnt the hard way...never again I say... never again! Justine, thanks for your wonderful vlogs.
Just found your channel and spent the last couple of evenings watching all the videos. Its the best channel for fashion tips and thank you so much for sharing your knowledge. I learned so much and plan to put the new knowledge in practice - going to shop for a new bag in Amsterdam. Plese please please keep uploading videos
Justine, I wish I had this video 2 weeks ago! I am returning to the work force, after a significant amount of time. I am updating my wardrobe, and made everyone of these mistakes!!!! Ugh! But, you put me on the right track, thank you for all you do.
Hello Justine! Just wanted to thank you for all of your videos so far- each of them has been very to the point and easy to understand. (and your accent+voice just makes it all so pleasant!) I showed my mum some of your videos and now you've got two fans in my household :)
Thank You for this. So many people must know these informations. I learned the hard way to ALWAYS check te fabric (not only when shopping online). It may look pretty on the picture but the clothes are not only to look.
This was very helpful. I have a long torso and only knew it was an option in swimming suits.
I discovered you about 2 hours ago and now I don't know how could I live without your tips :D plus, you have the most beautiful smile of all times :)
Another excellent video. I learned a few new things. Being petite and a bit curvy, it is often hard for me to estimate sizes, and size charts in the U.S. are often "vanity sizing", so that complicates matters even further.
Again, thank you. Such an informative and helpful video. You’re so right about NOT hitting purchase, as so many impulse buys (and even well thought purchases) can go way wrong in the click of a button. At least I’m not the only one who has made some bad Amazon choices.
I love watching your videos and listening to you Justine. I feel I am learning information that will assist me life-long. I really value your knowledge and your willingness to share practical information. Thank you for being so warm, down to earth and to the point.
Thanks Justine! Such a helpful video!! Actually, while you are talking about online shopping, it came to my mind about a Coach bag that I had got as a gift from my husband. We both had no clue anything about bags, because the country where we came from it was simple- it was leather if it was expensive. So we went to the Coach factory in Michigan, and the sales lady there really upped the salesmanship, and I got this bag from her. She told me it was not from the outlet, it was a rare price from the actual store, and that it was genuine leather. I bought for close to $250 (a large amount for a post doc’s stipend; it was the first exorbitantly priced Valentine’s gift). Fast forward now, when I have figured out a few things, I realized that it was patent leather and that its catalog number started with F, meaning it was a outlet piece. I feel bad when I see it. I haven’t had the heart to tell this to my husband. It wasn’t nice on that lady’s part to lie and fleece us of our hard earned $$$ on Valentine’s Day! So my advice- do your research and don’t trust those ladies who talk nice.
One of our online shops has a possibility to ship to their “release places” with cabbines and you can order your stuff for free and try it on there and take or not take what you want, it is great, because often I was disappointed with the fabric or fit, also I tend to order more sizes.. It avoided me a lot of trouble this way :)
Thank you so much for videos like these! Since I started following your channel, it has changed the way I look and shop for clothes.
Here in the United States, sizing is all over the place! A medium at one store is a large at another store. I have learned, thanks to you Justine, to check the sizing chart. Other than that I have made the same the mistakes you have mentioned in this video and now I know how to avoid them!
Thank you Justine! Great channel with very useful information ! Would be great if you make a video and give some general hints for petite women. I am small, 155 cm, a bit curvy and always find it difficult to buy shirts/ sweaters etc., in shops because usually they are too long for me and I need to spend days in shops. The funny part is that I am successful with buying clothes (except trousers, shorts) online, because some famous web stores have a "department" for small women, but still they can be a "headache" sometimes, as the material/ color and even shape can differ from the photos.
By the way (regarding material), I sometimes look at products of known designers on their official sites. And I found products that are very very expensive, but what surprised me was that the material was entirely polyester sometimes. I mean, I know that designer name sells, but they weren't even that elaborate. Why does that happen?
Because they count on people no checking... or they hope people are not able to tell what os quality and what isn't. One of the reasons why I started this channel 😊
Right! I also cannot believe it sometimes what they ask for polyester, viscose etc.
I wondered this too! I saw an Alexander McQueen dress online for $25,000 and looked at the composition - 100% polyester.
Yes, like Stella McCartney (and other designers too, I’m sure) shoes and bags that cost so much but are made of “vegan leather” i.e. plastic.
I was recently shocked to see a bunch of Calvin Klein dresses sold little under $200. And they had my size which never happens. But all horrible polyester. No thanks, I would like my body to breathe.
You are absolutely amazing. Your advice makes me feel empowered and smarter in the choices I will make from here out. I have learned so much from you. If I have any questions about clothing or fashion I will defiantly look to see if you have a video that covers my question. THANK YOU
Another great video, Justine. You packed so much content in just 10 minutes. Of course, I've probably made all these mistakes over the years, but you say all so concisely and effortlessly. Brava!
Thank you!!
Love love love your videos! I will save so much heartache and regret by applying the principles you teach. Thank you for the knowledge you have imparted upon your viewers!
Brilliant information!!! I have to admit that I roll the dice and hope that a garment will fit and spend a percentage of my time returning purchases. This is quite helpful; although, I will need to put more of my effort in noticing measurements (not just sizes), to ensure less returns. I truly appreciate this video, as I buy more things on-line than in stores. Thank you!
U r great! Somehow u find topics that r super important but doesn't have solutions readily available!
I learnt the hard way of lots of losses, as to how to judge in online shopping!
As always I enjoyed your presentation very much. They are so informative, practical, topical and eloquently delivered. I look forward to your next insightful snippet of life, fashion and style. I treated myself to a ring from your collection and love wearing it. Thank you.
There's not a lot of options where I live so most of the clothes I have were purchased online. The biggest shopping fail I used to have was usually because of poor materials. But thanks to your videos about types of fabric I have since been more careful :) Nowadays the issue is colours not looking the same (or even completely different) than how they are on screen, but I guess that's just unavoidable.
Justine, you are so sympathetic! I love your videos and your explanations. Thanks!
Justine, your videos are all wonderful! I could watch one after another into the wee hours of the night! And I just love to hear you talk!
Thank you Justine!! As always, very educational, high quality content. You never disappoint! :)
I had to buy one INSANELY beautiful and also obnoxiously expensive skirt from Stella McCartney just to realize it had all the care icons crossed. I almost fainted! But it was so beautiful, my heart didn't allow me to return it, and so I wore it. And washed it gently by hand in lukewarm water, and the softest soap imaginable. And it's alright. Still alive :D
Upscent congratulations!
I didn't even know that garments like that existed😨 My experience has been only: it's either dry clean or washing machine
so many garments read "dry clean only" but if u read the fabric content, many times the fabric is known to wash beautifully at home (like a polyester made to look like wool) in the machine... my sis told me that... she does it with basics like pencil skirts or simple dress items... wash on cold and delicate cycle with no harsh spinning...
That's a good point. Sometimes the care labels are so the makers can avoid returns. I wash almost everything myself with few problems. You can even wash baseball caps in your dishwasher. So American, I know. LOL
Whew! I read your story breathlessly, and am glad it has a happy ending
Your english is impeccable! Well done, I rarely come across a french person with such mastery of the language. Plus, you are super sweet and relatable. I'm hooked :-)
Great tips as always! I'm tall too 6'1" and most stores here in the states will only carry Tall sizes online and it is such a pain. I can wear some of the regular size tops but I find that few stores include the length of the garment. It's a lot of trial and error based on model height.
Yes, being petite or tall is challenging when trying to judge by looking at the model...
I do not know about the return policy where you bought the umbrella, but if the good you bought comes broken, it still should be possible to contact customer service to send it back and get a new one or get a full refund.
Very informative video :) I really enjoyed it as I am an avid online shopper despite environmental concerns.
Thank you for summarizing your points in the description (very helpful after having watched it) and for all your informative videos in general!:)
I think i am actually addicted to your videos ;) I have made some whopping mistakes when shopping online. I think the most costly was ordering a dress from USA to where I live in the UK, and like you, thinking returns were free. Huge mistake! The dress was lovely but had a very low neckline (for a lady of my age) and so I needed to return it. However due to customs & excise charges it cost nearly £50 to return. I was horrified but have learnt my lesson and I stick to the UK for shopping now :(
Thank you for another informative video! I learned some additional things to pay attention to before ordering even though I always read the reviews before ordering anything online.
Thank you 😗
I’m just gonna leave a like for now cause it’s time to go to bed.
Knowing you, watching this video tommorow would be a refresh for my brain, a good way to start the day :)
Good tips! I'm always so weary of buying clothes online.
I love online shopping but on clothes or shoes I still prefer trying them on before buying ;) thank you, your videos are very usefull
I very, very rarely shop online for clothing, because of many of the reasons you specified. When I do, one thing I always look for is online clothing retailers that allow customer reviews *with photographs* of the garments. The clothing site Modcloth, for example, lets customers upload photos of them in the clothes, and it is SO helpful! You get to see real people, of all shapes and sizes, wearing the item you are interested in. You also get to look more at the construction and quality of the garment, how it drapes on people, etc, and how it fits on a model that is not six feet tall and 80lbs. My only wish is that more online retailers allowed customers to upload photos of their purchases.