SDI Update - Updates to the Service Desk Analyst & Manager Professional Standards

The new SDI service desk professional standards, now aligned with ITIL 4, have been revised to provide service desk analysts and service desk managers the latest in best practice guidance, training courses and qualifications.
In this webinar SDI's Jamie Bell, Lynne Nash and John Noctor uncover the key influences informing the refresh - including the rise of AI automation, increased focus on workplace wellbeing and the launch of ITIL 4 - and talk in depth about what's changed in the Standards.