How Amazon Is Trying To Get Rid Of Checkout Lines At Stores
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- Опубліковано 5 жов 2024
- When Amazon first launched its "Just Walk Out" cashierless checkout solution in 2018, analysts say it had the potential to revolutionize retail. But in April, Amazon pulled the tech from Whole Foods and its U.S. line of Fresh grocery stores. Instead, Amazon focused on selling it to outsiders and installed it in 200 third-party stores in NFL stadiums, arenas, colleges, airports and more. CNBC got the first on-camera tour of the lab used to develop the tech and its new "multi-modal" AI system.
Chapters:
1:43 Exiting U.S. grocery
5:03 Cameras, sensors and AI
8:10 Concerns and cost
Produced and Shot by: Katie Tarasov
Edited by: Evan Lee Miller
Supervising Producer: Jeniece Pettitt
Animation: Christina Locopo, Jason Reginato
Additional reporting: Annie Palmer
Additional Footage: Amazon, Getty Images
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How Amazon Is Trying To Get Rid Of Checkout Lines At Stores
Did the documentary just forget to tell that Amazon " hired Indians to do the job " and lied about AI is doing the job...
this is an ad, not a documentary
They weren't doing the job for the AI, they were mentoring it which is parts of its learning process, over time it less and less help with the aim of if becoming fully automated
@@backacheache That is what Amazon claimed after being found out using their so called AI; thousands of workers in foreign countries watching cameras. There was no advanced AI back then just algorithms to stock shelves that all grocery stores had using the bar codes on the packaging. Most AI were not that functional back in 2018. Amazon basically fake it in hopes they could make it; but failed.
It’s literally explained at the 3minute mark. Every ML system needs quality data and subset of data is reviewed by humans to correct for errors and reuse for training. The original article claiming 1000s of Indians had 0 proof or substance to it. The system is more like waymo, autonomous most of the time and needs some assistance in complex/unknown scenarios.
Yes, the ai was double-checked by humans in India, but Amazon can implement its features however they want. Are you upset humans still have jobs?
Anybody else see that $18 beer and cry a little?
Yes, you are not alone brother.
I guess Amazon trying to hire entire India.
Seems so.
🤣🤣
This technology has the potential to solve India's youth unemployment problem!
The title should not say “checkout lines”, but “checkout staff”. We all know this is not for customers’ convenience.
It's both.
Real cashiers are somewhere in MUMBAI watching what you buy over cameras😌
It takes "tens of minutes" to send you a receipt because someone is entering the data manually. :)
AI = All Indian
OH YU SO SMAAAT
durka slurpa?
Datz race-izm! 😲
Maybe American Indian?
@@cschmitz100 American Indian helping create this nonsense and people in India are actually doing the job that allows them to walk out
This tech has been debunked and Amazon Go stores in America have closed. Is this an old story that got accidentally released?
How? (Genuinely asking)
Amazon Go stores are still open in America, just not many. My best guess is that CNBC had already done all the filming and then the big news broke that most of the "AI" was actually just human contractors in India. They sat on the video for a while to let the controversy fade, and then released it now because they didn't want it all to go to waste. The interview with the former (gee I wonder why) Amazon employee was really good content, for example.
@@trogdorstrngbd Probably right but the news 'broke' months ago.
They're pointing out that it will pop up elsewhere. It will be refined and implemented more and more places.
@@lllmmm3572 They are recycling 8 minutes of an old story in a 10 min video - What I want to know is how it will be different how it would actually be real and this piece does not provide that.
One issue that this news story fails to address is pushback from local politicians who pass laws requiring that the store accepts cash for payment so as not to "discriminate" against people who don't have credit or debit cards, such as the homeless.
I mean it definitely makes sense. If grocery stores start to bar anyone without a bank account from buying food that could cause a lot of people to be unable to get basic necessities. Even if the readers accept EBT cards, EBT doesn’t cover any bag fees or anything besides food (soap, toothpaste, toilet paper). This isn’t just homeless people either it’s anyone who doesn’t have enough savings to meet the minimum without fees
Credit unions don't charge fees for basic checking or savings. Even some regular banks have minimum fee accounts@@amberspark9434
AI= Actually Indian but ok
California has had "just walk out" since 2014 when shoplifting was changed to a misdemeanor. :)
You beat me to it 🤣
Brilliant idea,,,I got home and found out my credit card was charged 1000 dollars for 2 soft drinks,,,and how are poor kids going to be able to steal candy bars
Only poor people steal? Fool
@@UndergroundRaww According to Kamaliar that's a fact
@@UndergroundRawwI mean if the kids parents are rich their parents can eat the $1000 dollars at least without going to jail.
Though I wouldn’t be surprised if it’s so much so they can make it a felony if people shoplift
I honestly am beginning to hate the future. Everything is too AI-focused.
Ai cameras are not perfect. Our local amazon store is very inacruate. You spend more time on the help line fixing inaccurate orders than you do ease of convienence. You need to be careful of piggy backers that walk up grab an item (system charges it to you). Another issue with this system is if someone requests you to grab an item off the shelf (uses an excuse) then you hand it to them out of courtesy; the system charges it to your card. (not convienient.)
I tried our fresh store when it first came and had more issues ofit not charging correctly and amazon is aware of this. Even a local x-manager quoted this on a google review stating how the system was full of bugs, holes and errors.
There's a lot of shoppers that do not have amazon accounts and know how to fruad the system. Amazon looses millions to theft and because there's no one to stop them they can't do squat about it unless their theft amt tallies to the dollar amount in which they can do anything about it and that amt is so high they technically can not do anything about it.
00:05 look at those cold drink prices!
The India offshore workers that'll be watching customers for who took what for charging them will really like using these new tech items to aid them in their job.
I’m confused about why they’re trying to act like this is a new idea, Amazon has been trying this for 10 years and it’s not a seamless process where the cameras catch everything they have lots of people in the background that are having a look through all the camera footage, which is why it was never adopted the way that they said it was going to be at other stores
I buy my lunches in one of thier stores in London, England. It solves the issue of the lunchtime surge of customers that otherwise you've have to hire staff for (a relative small amount of time), all the other shops around have queues for cashiers
This video completely ignores the human exploitation of Indian workers. It’s not AI, it’s a way of outsourcing cheaper labour.
Time for people to learn a trade or work for the public sector!
Trying to solve this as a vision problem seems misguided. Isn’t it easier and cheaper to field a scanning machine into which customers can dump their haul and it picks individual items and scans them? It’ll add a few seconds compared to “just walk out” but who really cares?
The Dash Carts shown at 4:19 are already very close to what you're describing. With Scan & Go at grocery stores, you just take a wireless barcode scanner with you and use a regular shopping cart.
Considered by itself, using computer vision for this task is obviously an excessively expensive and overly complicated approach. But it builds toward a not-so-distant future where police, businesses, and homeowners will want AI to be able perform sophisticated surveillance at all times without needing bathroom breaks or sleep, and I bet that Amazon wants to be the frontrunner in that gigantic new market.
This is how checkout works at Decathlon shops in Paris. You drop everything into a wooden box and the system reads all the tags and prices the items into the register.
decathlon has already been doing this for years lol, thats how i shop there
I thought this just had people in India frantically working?😂😂😂
A dream for shoplifters
You must not understand what tracking is. 😂
4:44 I can't post links in UA-cam comments, but today there's a TechCrunch article "Amazon closes more of its cashierless convenience stores"
CNBC is spewing outdated info.
I went to a Walk Out Store and asked the employee how many times the system got the items wrong. He told me 1 out of 3 times baskets
1:16 No way that lady is paying 19 dollar for a can of whatever gods nectar that is
I'll continue shopping at ALDI thank you very much
How much does all of this tech cost, compared to employees?
It cost us all ALOT of jobs. One day we won’t need humans for any jobs, and items will cost more than ever to makeup the decrease in consumer smh
How about this: hire more people to work all those cash registers?
this wouldn't work in Chicago
Ahh yes! The dint du nuttinz community will have a free for all in this store. 😃😃😃😃😃😃😃😃😃😃😃
netflix had infraestructure in AWS before AWS decided to do prime video, I guess netflix didn't expect that, so is not a good example of why any company should trust the biggest competitor to handle data in a secure way or not exploiting competitors data, this tech wont fly with competitors, or... at the least that's my opinion
Prices will stay same though 😏
I go to a Kraken game at least once a year with the family and these things are great. Those first period intermission beer lines are no joke at any other arena but here you’re in and out in no time and no one is making you open the beers before you walk out. Only annoying thing is that if you want a receipt you have to go to some kiosk every time and type in your email. It’s easier to just check your bank statements a day or so later.
What if you come together with a family and it alone but only one person taps the card?
Am i still gonna be followed around the store even by AI robots while im trying to find the non-dairy milk? "Customer, may i help you! Arming rocket launcher! Get down on the ground now, Customer!!"
So they hit u up when u come through the gate? Got it! Now they are really about to eliminate all mom and pop stores and Walmarts.
Walmarts are not going anywhere
@@UndergroundRaww major Walmart locations are closing doors. A busy Walmart in downtown closed and everyone was so shocked. Also the Walmart isn’t 24 hours anymore at many locations. I don’t like Walmart now since they stock while the store is open and it’s chaotic
@@757Princess That was most likely closed due to organized shoplifting rings. North America is currently facing plague of organized thieves going around robbing various types of businesses.
Why would we believe for a single second that Amazon isn't just employing remote Indians and acting like it's A.I., when they *literally just did* and got caught for it? 😂
They just keep giving our data, IP, and over all consumer product information to other countries and wonder why we keep having security breaches 😂
I’m just wondering what happens when systems are down ? I know all the time debit systems still go down and you need cash, so how does that work when you need food and it’s all automated?
Since you don't have to physically pay for the food, does this mean supermarkets are now all you can eat buffets then?
Nah im starting to hate all the data mining. Self checkout is fine.
Your self checkout also tracks your shopping items, method and time of payment and face with security cameras
@Bambarbia2447 I think it's the lesser of 2 evils because it's not connected to any online accounts that could change what sponsored videos and ads you see in UA-cam or anything like that to make you think about buying something. Self checkout is kinda a closed loop that only knows what you already discribed. I don't think a regular checkout is much different than self checkout with the overhead cameras.
I’d rather not share my purchase history with India, thank you very much
No, but I can. Just walk out. It's free! 😳
This is no different from any store. Those who steal will always find a way to steal.
RoboNerd will be guarding the door! Just show him your receipt! They are not fooling around! 😃😃😃😃😃😃😃😃😃😢
Literally watched 11 minutes and still have no idea if it’s a functional idea for the future or not.
Imagine if Walmart tried using smart carts. They can barely keep the wheels on their shopping carts as it is. They would be broken within a week.
Actually in California they already have this "technology", in the impoverished parts of various cities, except it's solely done by the consumer.
1:50 GrAbANGo. It's pronounced grab-an-go. It's literally on the tin. Stop trying to be extra.
What about returns??? No thanks
Playing with words on RFID. Same goal.
Shoplifting is why this doesn’t work. And if pricing is wrong and they undercharge you, people just say “whatever” and walk out.
customer will take one and computer will read it and charge customer for two or twenty things
Check your bill. It is all fine & dandy until there's a mistake, then the onus is on you to dispute the issue, & they already have your money. Be wary of the posted prices, they may "change" when you get the bill. Best to keep an accurate running tab, but it's not that easy with taxable & non taxable items. Anyways, caveat emptor.
$18.75 for a drink?? Imma keep shopping at Walmart.
Answer: no.
If you thought that bison are under threat, they're actually shopping at amazon.
Ughh, that's a lot of technology to accomplish something humans can do easily. My ongoing theory is that the shittiest jobs will never be automated profitably.
Whats the coincidence that someone leaves the company after an interview when they have been working there since 2004. Pretty sure he said something he wasnt meant to say in this interview
i dont understand why are we replacing the simplest jobs with AI, i see so many self check out lanes in walmart too these days. Dont all need to work ?
many locations actually closed tho. the secret of this tech is that there are 100s of indians in india who are reviewing the video...
Wait, what if you replace a bag of Skittles with a large marble? Would the sensor detect the difference in object/weight?
What is going on with a single can of Coca-Cola being $21 and the simply spiked lemonade being $19? 1:18 timestamp
why did they remove it from their own stores? simple, say it with me kids..... SHOPLIFTERS. just jump the gate grab all the merch and run out.
Why go through all this trouble when you can just employ human beings to earn a living there? Put that effort into healthcare please.
No thanks. Not coming here anytime soon.
Amazon is going to 💩 faster then the dollar is devaluing.
I've had numerous returns from incomplete products from them this year alone.
Amazon is definitely not my 1st choice anymore.
And what happens when you are charged for something you didn't walk out with?
what if I put item on the wrong shelf? then I need to spend 30 minutes on a call with an Indian to explain what happened?
I will not shop anywhere, that's getting rid of people. Our kids and seniors need jobs.
so only people who are buying something can enter? What if I am with a friend? Do I wait outside?
If you think Amazon is going to use that biometric data for its own uses show how naïve people are 😂
6:06 what if they took 2 chocolates and place something else from store in the box now tell me how will the combination of box and Camera work ?
They their are many Indian techs working in the background so is that really AI?
Haha u have stores in America that have items locked up and u won’t even prosecute shoplifters. Imagine if shoplifters know about this type of store
This way of shopping is the way of the future until even fast device-free account linking is introduced.
Except it takes a significant amount of time to dispute any discrepancies & they're hoping you won't bother. Caveat emptor.
John Jenkins Left or Fired lol?
Clicked for the comments.
lol no prices on anything. Digital receipts and what not. Problem no coupons or weekly deals. Just for people who want to use the tech to feel cool and are willing to (or are naïve to the fact that) pay 2x on each item just to use it.
Imagine dexterous shoppers doing "slight of hand" replacement of items with small rocks. Don't even need to be a professional magician or card player. Whoops. Too bad.
Amazing idea not
This won’t work large scale
Amazon go different from Amazon walkout?
Nope! I'm only shopping where human beings are working. I'll shop a mom-and-pop grocery store and the Farmer's Market. These automated models, even the monitoring is not done by American workers. I want people working in my community, not offshore.
Yeah we had Amazon go in San Francisco. It failed big time and Covid was to partially to blame
Put these at the border and call it “just walk in”
Put that store in the hood and see what happen. 😂😂😂
Who are these people saying that they are tired of the checkout experience? This language is dangerous af. Just hire more cashiers.
They don't want that! less cashiers less jobs so replace those jobs with AI. Soon all jobs will be replaced with AI and we will all suffer the consequences.
It’s bound to happen due to retail theft and threats of strikes
No Thanks!
Ahmedabad Indians?
another stupid idea, how is going to maintain all cameras, who is going to stack the items, how to prevent people leaning towards and stealing
That's why they were charging $18 for a lemonade drink. Did you see the prices?
What if you don't own a CC???
Didn't Japan already did this
@7:30 pixar is the new simpsons, they predict the future. watch wall-E
No Bagging ......
How does this works? I mean, If you walk out with your groceries items, how does it will know, person has taken those many items & It should be charged of those respective items. Hows the tech working behind this. If anyone knows, pls tell
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They keep delivering useless tech..work on something important
Nope
People can just hop over grab something and leave
why are we eliminating human interaction lol
It’s eliminating unwanted human interaction. Never once have I actually enjoyed small talk with a checkout person.
You mean why are we eliminating the need to wait in long lines and checkout
@@bradzillabrave6856maybe just once?
It's about eliminating pay and the taxes and other fees associated with employment
Indian intelligence
8 billion?
Nay
@@kurdt-l8cno