This could all be FedEX’s fault. I feel that more digging is required to actually pin this on Weber. After all, shipping companies are known for messing things up. If they got the weight wrong, they might have messed up the required signature as well. This is also a new product, so it might just be a big miscommunication.
I'm looking at a stainless Genesis base 3-burner right now, without all of the fancy doo-dads, and it seems like a great bargain, even if it's $900. Not gonna lie though....the Napoleon Prestige 500 looks amazing as well, but may be just a bit too big for my porch. That, and I've heard that their CS is severely lacking right now. So it looks like Weber might be it. It looks like BBQGuys wants to deliver it on a flatbed with a pallet, lmao. Guess I'm going to have to disassemble it on my driveway and take each piece indoors, or just try and build it on my front porch. And hey....the pallet gives me free wood to do something with!
That sort of service glitch drives me crazy. And it probably cost Weber way more to ship it that way. I guarantee it's an easy fix on their part too. It sounds like there's something going on between the customer service department and the shipping department. Hmmm. I wonder what it could be,..🤔
I bought Weber BBQ for twice the price of ordinary BBQ. The user experience is very ordinary! Grills can't be cleaned soon. Weber after-sales service, very rude and unreasonable, refusing to provide free Grill is a replacement. The new Grills are very expensive! I hope everyone can choose carefully!!!
@@GrillTopExperience do you recommend buying the cast iron grates or sticking with the regular grates. I only ask because the cast iron are like 130 or something like that
With all due respect this video is petty 😅 i thought it would be a critique of the grill but it sounds like you just had a crappy shipping experience. Which may not even be Weber’s fault and can easily be fixed by just buying in store. It kinda sounds like you just want Weber to see it and give you some free stuff lol. Anyway maybe I’m wrong. Personally in this scenario I’d leave a review, probably not make a video about it but hey what do I know.
Petty . . . maybe? Weber is known for amazing customer service and purchasing directly from them means they get full retail on the product rather than the wholesale price. It was Weber's fault because they used a different shipping method than the product page said and there were several fanboys that bought one the day it became available that complained about it on Reddit. The result? It took long enough to deliver that they started showing up in stores locally and it required that I take a day off work to receive it. I've easily had two dozen grills shipped to my house and had much heavier packages delivered by UPS/FedEX. I'm not asking for a hand out. I'm asking Weber to fix their problem for this grill and others. If they did that, I would unlist the video. Until then, I won't buy a grill (directly) from Weber.
Very odd. I only have a few Weber grills/smokers and they’ve always come FedEx. Both a custom colored Smokey Joe and a 14 WSM. No issues. Odd they’d go with freight for such a small griddle. Honestly, I almost bought that same griddle but I was able to find through Wal-Mart a new Blackstone 22 with their Omnivore griddle top with a newly designed bottom and built in wind guards. And with a stand to set it on for 187. The price was too good to pass up. The very even heating from the griddle top is great and is able to hit high 300’s on low as opposed to others I heard can’t get below 400. Enjoy the traveler. I want to see how it performs.
That’s interesting! Thanks for sharing that Ryan. I will remember that in the future when I purchase a Weber.
This could all be FedEX’s fault. I feel that more digging is required to actually pin this on Weber.
After all, shipping companies are known for messing things up. If they got the weight wrong, they might have messed up the required signature as well.
This is also a new product, so it might just be a big miscommunication.
Its spring again ... he's cooking...
Love this guy
...
Thanks! I grill all winter, but it's a lot harder to film when it is below freezing and gets dark early :)
You have a great stuff going on dude. I learnt from your videos and set up a weber classic. 🇨🇵
I barley missed a FedEx driver one day and later that day, had to pick up my package from their office.
Fed ex would have destroyed it. After shipping it all around the US first.
🤣
why was it so heavy tho? the video doesnt explain, or the weight was wrong?
The shipping weight was wrong. The griddle isn't over 100lbs.
I usually buy through Home Depot. I choose ship to store in case the package is badly damaged and I want to refuse it or document it in the store.
Never had this issue here in Australia , Weber are pretty good here in Aus
I'm looking at a stainless Genesis base 3-burner right now, without all of the fancy doo-dads, and it seems like a great bargain, even if it's $900. Not gonna lie though....the Napoleon Prestige 500 looks amazing as well, but may be just a bit too big for my porch. That, and I've heard that their CS is severely lacking right now. So it looks like Weber might be it.
It looks like BBQGuys wants to deliver it on a flatbed with a pallet, lmao. Guess I'm going to have to disassemble it on my driveway and take each piece indoors, or just try and build it on my front porch.
And hey....the pallet gives me free wood to do something with!
That sort of service glitch drives me crazy. And it probably cost Weber way more to ship it that way. I guarantee it's an easy fix on their part too.
It sounds like there's something going on between the customer service department and the shipping department. Hmmm. I wonder what it could be,..🤔
That is what I was thinking too. It had to cost more to ship it freight, schedule the delivery, and be willing to put it on my back porch.
@@GrillTopExperienceYeah. I guarantee Weber gets flat rate shipping with FedEx or UPS for like $10 any size package.
I bought Weber BBQ for twice the price of ordinary BBQ. The user experience is very ordinary! Grills can't be cleaned soon. Weber after-sales service, very rude and unreasonable, refusing to provide free Grill is a replacement. The new Grills are very expensive! I hope everyone can choose carefully!!!
I got a really nice 4 burner Weber grill with natural gas. $200 on Craigslist. Rich guy that didn’t use it.
Those are the best. It takes a little time and luck and you end up with something nearly new!
@@GrillTopExperience do you recommend buying the cast iron grates or sticking with the regular grates. I only ask because the cast iron are like 130 or something like that
With all due respect this video is petty 😅 i thought it would be a critique of the grill but it sounds like you just had a crappy shipping experience. Which may not even be Weber’s fault and can easily be fixed by just buying in store. It kinda sounds like you just want Weber to see it and give you some free stuff lol. Anyway maybe I’m wrong. Personally in this scenario I’d leave a review, probably not make a video about it but hey what do I know.
Petty . . . maybe? Weber is known for amazing customer service and purchasing directly from them means they get full retail on the product rather than the wholesale price. It was Weber's fault because they used a different shipping method than the product page said and there were several fanboys that bought one the day it became available that complained about it on Reddit. The result? It took long enough to deliver that they started showing up in stores locally and it required that I take a day off work to receive it. I've easily had two dozen grills shipped to my house and had much heavier packages delivered by UPS/FedEX. I'm not asking for a hand out. I'm asking Weber to fix their problem for this grill and others. If they did that, I would unlist the video. Until then, I won't buy a grill (directly) from Weber.
Very odd. I only have a few Weber grills/smokers and they’ve always come FedEx. Both a custom colored Smokey Joe and a 14 WSM. No issues. Odd they’d go with freight for such a small griddle. Honestly, I almost bought that same griddle but I was able to find through Wal-Mart a new Blackstone 22 with their Omnivore griddle top with a newly designed bottom and built in wind guards. And with a stand to set it on for 187. The price was too good to pass up. The very even heating from the griddle top is great and is able to hit high 300’s on low as opposed to others I heard can’t get below 400. Enjoy the traveler. I want to see how it performs.
Perez Donald Robinson Jeffrey Garcia Mary