DOWNLOAD: Cancellation Capture System™ - The Flow, Design and Copy You Need To Save Cancellations & Learn as Much as You Can Before a Customer Leaves - bit.ly/3jIRGRW
Reducing your churn rate is the quickest way to grow your SaaS into high profit margins. But there are multiple types of churn. Let’s simplify and master your churn calculations.
Hi Dan, I'm so glad that I found your channel! Thank you so much for all the videos which are very helpful to me as I recently started working for a SaaS company as a CSM. My book consists of mid-market accounts. My biggest struggle is keeping customers from our main competitor whose pricing is much more competitive and who also enables some key functionality that our customers have been asking us for in vain for a long time. Apart from keeping on communicating customers' needs and wants to the Product team, what would you do to keep your customers if you were in my shoes?
Figure out what your target customer's pain points are, which isn't always what they need or want, then explain how your company's product resolves those pain points. Start there
@@danmartell That's very thought-provoking as I always had an assumption that customers' needs and wants are aligned with their pain points. I'll follow your suggestion and always ask more questions to uncover their pain points. Thanks again, Dan!
DOWNLOAD: Cancellation Capture System™ - The Flow, Design and Copy You Need To Save Cancellations & Learn as Much as You Can Before a Customer Leaves - bit.ly/3jIRGRW
Reducing your churn rate is the quickest way to grow your SaaS into high profit margins. But there are multiple types of churn. Let’s simplify and master your churn calculations.
Thank you Dan for all your coaching
Absolutely my pleasure Andre!
Just amazing video... Love it
Glad you liked it
04:11 is setup fees consider as upsell if it's one time payment?
Hi Dan, I'm so glad that I found your channel! Thank you so much for all the videos which are very helpful to me as I recently started working for a SaaS company as a CSM. My book consists of mid-market accounts. My biggest struggle is keeping customers from our main competitor whose pricing is much more competitive and who also enables some key functionality that our customers have been asking us for in vain for a long time. Apart from keeping on communicating customers' needs and wants to the Product team, what would you do to keep your customers if you were in my shoes?
Figure out what your target customer's pain points are, which isn't always what they need or want, then explain how your company's product resolves those pain points. Start there
@@danmartell That's very thought-provoking as I always had an assumption that customers' needs and wants are aligned with their pain points. I'll follow your suggestion and always ask more questions to uncover their pain points. Thanks again, Dan!
Awesome!
Hey Dan great video. Can you give us advice on how to choose the right name for a SaaS business, thanks
Search my channel.. I've got a video on that.
I pretty much have a video on anything you might be curious about :P