Pretty sure you install the door plate upside down on the video. It looks flipped the other way in all the other videos. Either way it’s not clear which way it should go.
Hi there! The video is showing the correct way! Sorry if it wasn't totally clear, we will certainly feed this back to the team. Thank you so much for the feedback ☺️
The built in thermometer is a quick and easy way to see if your oven is hot. It shows you the ambient temperature inside the oven, but we always recommend checking your stone's temperature with an IR thermometer, too. For the best experience, we recommend aiming for a temp of at least 750 °F or 400 °C in the center of the stone. 🔥
Hello. This video was great Congratulations for this good and beautiful idea. I really like it. How can I buy your oven? I am from Iran. I would appreciate it if you could help me❤❤
The gas burner for Karu 12 is only compatible with propane. If you'd like to make Natural gas-powered pizzas, we'd recommend our Ooni Koda 16 or Ooni Karu 16 (with the additional natural gas burner). Those are only available in North America at the moment. Feel free to compare our ovens here: ooni.com/pages/oven-comparison 😉
These products might be fantastic. Or they might be garbage. I can't tell because the one I ordered has not arrived and I cannot get an actual delivery date because customer support is too slow and takes too long!
Hey! We're so sorry to hear that you're still waiting for our reply. Please get in touch with us with your order umber at support.ooni.com/contact/contact-form-r1prEEEGj; we'll do our best to help you! Thank you so much 😊
i received, returned, was refunded, reordered different oven, and received the new one all in 9 days. was honestly the fastest most efficient customer service iv ever experienced in my life
I needed this a month ago. However all straight forward assembly. Loving it so far.
Just ordered the Propane attachment accessory. Very good product when the grid goes down.
Enjoy pizza making! 🍕
Glad I viewed this video. Going to go and unpack my oven right now and can’t wait to try my first pizza (And I love the girl’s accent).
Pretty sure you install the door plate upside down on the video. It looks flipped the other way in all the other videos. Either way it’s not clear which way it should go.
Hi there! The video is showing the correct way! Sorry if it wasn't totally clear, we will certainly feed this back to the team. Thank you so much for the feedback ☺️
I agree, when you install it the way round you have in the video the door will not open. Unless I’ve missed something?!
Yeah, the door plate works better if it bends down not up like this vid shows it.
Nice! 👍🏻
Can you please explain what the built in thermostat is for?
The built in thermometer is a quick and easy way to see if your oven is hot. It shows you the ambient temperature inside the oven, but we always recommend checking your stone's temperature with an IR thermometer, too. For the best experience, we recommend aiming for a temp of at least 750 °F or 400 °C in the center of the stone. 🔥
Hello.
This video was great
Congratulations for this good and beautiful idea.
I really like it.
How can I buy your oven?
I am from Iran. I would appreciate it if you could help me❤❤
Thank you for your support! Though we don't ship direct to your region, we'd recommend checking out our distributor here: www.woodandgas.com/ 😊
Can I use the natural gas hookup attached to my house?
The gas burner for Karu 12 is only compatible with propane. If you'd like to make Natural gas-powered pizzas, we'd recommend our Ooni Koda 16 or Ooni Karu 16 (with the additional natural gas burner). Those are only available in North America at the moment.
Feel free to compare our ovens here: ooni.com/pages/oven-comparison 😉
Will there be a 24g for large party’s ?
All of our products are top secret until they launch - but thanks for letting us know what you hope to see next. 😎🔥
Will there be a 16g?
We can't confirm this yet, but innovation is at the heart of what we do! 😉
Tve tray is too small, cant keep warm and does not heat prorperly with charcoral or wood 😢
Oh no, that doesn't sound right! Please reach out to us at socialteam@ooni.com, we will be happy to take a look at your Ooni Karu 12G! 🍕💛
These products might be fantastic. Or they might be garbage. I can't tell because the one I ordered has not arrived and I cannot get an actual delivery date because customer support is too slow and takes too long!
Hey! We're so sorry to hear that you're still waiting for our reply. Please get in touch with us with your order umber at support.ooni.com/contact/contact-form-r1prEEEGj; we'll do our best to help you! Thank you so much 😊
i received, returned, was refunded, reordered different oven, and received the new one all in 9 days. was honestly the fastest most efficient customer service iv ever experienced in my life
Thank you! 💛@@davidchicchi9826