The Quality Installation Conundrum with Brian Feenie
Вставка
- Опубліковано 26 вер 2024
- This presentation is one of the sessions from the 2024 HVACR Training Symposium: The Quality Installation Conundrum with Brian Feenie.
Technology has recently evolved to provide transparency; in the HVAC world, apps like measureQuick allow us to share important data with customers and educate them, which provides a lot of value and builds brand loyalty. Brian draws parallels between the automotive industry's focus on transparency, consistency, and added value - and how HVAC contractors can adopt similar principles.
Brian also covers various roles and personalities at play in HVAC sales transactions, particularly the hero/fixer (technician) and the buyer/holder of money (homeowner).
Brian discusses the impact of callbacks on profitability and how implementing standardized processes using tools like measureQuick and ACCA QI certifications can mitigate callbacks and build customer trust and loyalty. measureQuick can give Vitals Scores, which are like report cards of an HVAC system's performance; this feature shows customers what their system is doing well and what it can improve on, which helps with transparency and trust. It's also a verification tool for ACCA QI certification.
The ACCA QI (quality installation) verification builds confidence and provides peace of mind for the customer. Verified equipment operation (VEO) is an additional certification that acknowledges that a system meets high standards in airflow and other performance indicators.
Brian provides a compelling vision for proving your quality installs, exceeding customer expectations, and securing a competitive edge. Whether you're an owner, technician, or part of the sales team, his session will challenge you to raise the bar and explore innovative ways to deliver unmatched service and transparency to homeowners. The motto of ACCA QI certification, which perfectly captures Brian's session, is: "Install it. Test it. Prove it."
Buy your virtual tickets or learn more about the 5th Annual HVACR Training Symposium at hvacrschool.co....
Read all the tech tips, take the quizzes, and find our handy calculators at www.hvacrschoo... or the HVAC School Mobile App on the Google Play Store (hvacrschool.co...) or App Store (hvacrschool.co....
acca industry standards
The car industry would have to be the worst industry to be compared to. Just saying.
Yeah I have like 4 co-workers that left the auto industry because it’s very challenging to make a living fixing cars. Which is ironic since a new vehicle can cost 2-3x what a new ac unit will cost. It’s not the technology per se, just that the technology and industry norms have been leveraged to make workers less valuable.
Perhaps a question to ask would be which of these industries is more starved for good techs and why?
Unfortunately, quality installation is contrary to the business goal - making profit. I would say it is for non-profit organizations. Ugly truth. 😁
Very sad. This is why customers rarely trust contractors.
@Ryan-RM that is the reality of life. Customers prefer price over quality, and contractors have to respond accordingly in order to stay in business. So, there is a mutual lack of trust 😁
Put it on a tee for me. Thanks. 😊
@@thecurious6721You can still deliver quality installations and service and charge the customer. Plenty of companies out in my area that charge high prices and deliver high quality and the value they said they would. The issue is all the other low quality contractors that “guarantee” the same quality and value delivery with equally high prices and don’t actually deliver. Hence the customer’s distrust as they have hard time telling who’s telling the truth so to speak. I hear you, but contractors control the quality they deliver. No one forces them to do bad work, that’s a choice.
Thats why we work for people with money
This, i believe is the worst video on this channel.