Hello! Same problem here. The screen isn't responding and I'm not able to take screenshots (because one of the buttons isn't working as well). Do you know if there's any hope for this :P?
@PixiRed - You don't need to turn on USB debugging to find your screenshots. You just need to find your screenshots folder. In the video I showed you how to find the screenshots folder for the phone I was using, it might be slightly different for your phone. Basically, just plug in your phone and find it in My Computer then click through the folders until you find one labelled "Screenshots".
Wow, you did a nice job! Your presentation was very professional, smooth and easy to understand. Thanks for the time and effort to show folks how to deal with an issue. Very much appreciated!
Thank you Olivia! Not many UA-camrs really seem to understand the problems with broken screens. Thank for your clear instructions and tips, helped me to gain older files from my broken phone
Most helpful video I have ever seen/used on UA-cam. I cannot tell you how glad I am that you made this. The screen mirroring was only working for a minute or two at a time for me so I just used the screenshot method. Got all my stuff off of my S8 Plus that had a broken screen but could use my fingertip to navigate my way through. You have no idea, thank you so so much.
The ah-ha moment went off in my head when you were showing going back and forth between doing a function and checking the screenshot to see if it was the correct function. When that happened I literally said out loud "She's a genius."
I want to use USB debugging in order to access my files. If I could access my files, I wouldn;t be interesting to use the debugger. Thanks for the work though.
I know that this comment was made 3 months ago, so maybe you have already found a solution to this problem, but if not, I recently made a part 2 to this video that may be able to help; no screenshots required: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
@Jake Thejeweller well, some stuff in it matter to me, like I have many memorable photos and videos, from family, to music, to friends and jokes etc, and I have many movies and clips that I converted to 60 fps, so they are pretty important to me honestly, and I don't know if I can retrieve them in anyway in this sitution. I have a samsung galaxy A70 broken, unresponsive, black screen, and when I connect to pc with usb, it shows only "samsung A70" but actually being empty, even though my phone is unlocked. Sorry for the long message, but I feel bad about myself, a stupid fall from just about a feet or half disabled my phone. Such thin phones can't be trusted
Thank you! This was a clever solution to the problem of a screen dying on a phone without USB Debugging enabled, I hadn't thought of this and likely wouldn't have without your video. With USB debugging enabled I was able to use Vysor to mirror the screen onto my desktop PC and will now be able to transfer everything over when my new phone arrives :)
I didn't actually need to enable USB debugging, but this helped me see codes that certain apps sent me. That is actually so smart - screenshot and then view the file on a computer - literally amazing, thanks so much!
This is AMAZING! You just got my Note 3 working after FIVE YEARS of trying to find a no-cost solution. The screen was completely broken but the touch still worked (with the S-Pen) and, let me tell you something, I have on-and-off these 5 years been trying to find a solution how to turn on USB Debugging without having any display what so ever. THIS TECHNIQUE SOLVED THE ISSUE IN TEN MINUTES! I cannot stress enough how thankful I am for your tip! THANK YOU!
You are a lifesaver! Took me like 30 minutes of constant screenshotting to get this done, and then another 20 to finally get the Samsung Switch turned on and working... but it's working! Thank you!
@@lionheart051droid lol i know right? And many that work is that the screen touch works still to hit enable when asked but my issue is touch broke and cannot see anything. Lol. Cracked up on your response i felt same way.
Thank you, and I'm sorry it didn't work for you. I know you left this comment a while back, but if you still haven't found a solution, I recently made a part 2 to this video that may be able to help: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
Amen mark krenson for that comment you don't have a pen phone. Maybe she'll make a video next on how to do it without a pen phone unless that's not possible I have a phone where the touch screen don't work I can see my touchscreen just don't process but I just use that phone to charge my other phone's battery. They're both the same phone
@@daniellusher916 sound like a tight squeeze i thought my phone would work for this but no my phone wasn't vibin with it hope you find a solution tho bro.
what if you need to allow the pc to connect first? i feel i hit a deadend i can't connect the phone to the pc because i can't press allow and enter ptp i can't connect the phone to the pc as well as a keyboard to hopefully press enter which will hopefully allow because i only have one connection
You can do 1 of 2 things; you can buy the splitter cable I talked about at the end of the video (second link in the description), or check out the part 2 I made to this video: ua-cam.com/video/YF-XNHMZlFU/v-deo.html Part 2 doesn’t require screenshots so you won’t have to give your phone permission to transfer data to your computer. However, if you do want to be able to transfer your files, I do show you how to do that at the end of part 2.
@@redmonstea im confused, my phone screen isnt black but im locked out of my phone how would i allow permission for the computer to access the files on the phone
Got any tips for the screen cast if I can't get to my screenshots folder? I don't mind that the phone is dead, I just want to recover pictures from my internal storage and can't navigate a black screen to turn on the USB Connection for file transfer :( (I have an LG3)
Best video ever, after spending 3hours and about 30 mins searching for videos, all really complicated with commands and all, I found this gem of a video, with the simplest trick yet most effective. I can't thank you enough as you saved all my mums contacts and important info after I allowed the Debugging and used the program vysor to use the phone screen on my computer. God bless you
Hey olivia i cannot find connect app in my windows 10 and as you mentioned that take the screenshot and followed it for enabling USB dubbing but my question is if usb dubbing is already disabled then how should i able to see my device in my laptop file section?
The Screenshots folder cannot be accessed by the pc until you turn on from the phone. The cable is considered for charging purposes only initially. To access phone storage, you need to turn on the file transfer function.
Exactly! I'm stuck with the same issue. My phone is charging as I connect it to my PC but I can't select the option (file transfer) on my phone bcoz the screen is blacked out. Any solution?
@@jamesmaleane889thinking to try connecting a USB hub to the phone, 1 cable to the PC and 1 keyboard. Hoping a pop-up appears when connecting to the PC asking if you want photo transfer/files/charging..good luck
Install Dropbox on your phone and on your PC. Screenshots on the phone will be copied to Dropbox/Camera Uploads on your PC. No need for a wire; it goes over Wifi.
@zachj7621 Mine was installed ages ago. It helped. Sorry if it's not your solution now but it might help someone else to prepare before they have the problem. Maybe your next phone after you give up on this one???
Not quite. I have USB debugging disabled *and* haven't set it to use USB mass storage automatically when you plug it in. Oh, and it's an older pixel device so no HDMI output. And I haven't got a TalkBack shortcut enabled. I think that's all the workarounds out. Frankly it blows my mind that Google have not fixed this. Do they think their phones are invincible?
not gonna lie... the Screenshot method is one of the most brilliant fixes I've seen in recent times. That's some 'stuff is broken in space and NASA ground control has to figure out a work around'. Just bravo!
Hey Olivia, Thanks a heap for the video, i didn't think to try the stylus, you rock! i used this screenshot method and and got it to screen mirroring on the TV and then went from there to do what i needed to get a backup file with samsung smart switch. the hardest part was trying to type the pin in and allowing file transfer when it prompted, took quite awhile and patience but smooth sailing after i was into it.
Will these methods work if a phone has been locked by the carrier it was purchased from? I need to turn it back in as it was not paid off, the screen is broken and i have my childs photos on it i need to get off of it!
@PeePoo Entertainment System - Sorry for taking so long to reply to your comment, but it wasn't until recently that I came up with another potential solution to this problem. The reason your phone's folder is empty is because your phone is either locked or doesn't have file transfer enabled. I recently made a part 2 to this video that solves both of these problems: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
@SimPrix - I recently made a part 2 to this video that may be able to help: ua-cam.com/video/YF-XNHMZlFU/v-deo.html With part 2 you should easily be able to unlock your phone. 🙂
@Ahmad Lutfi - I recently made a part 2 to this video that may be able to help: ua-cam.com/video/YF-XNHMZlFU/v-deo.html In part 2 there are no screenshots required, therefore you do not have to have data transfer already enabled. But if you do want to be able to access your files, I do show you how to do that at the end of part 2.
hi Olivia Henry thanks for the smart idea but i have a old phone it works but a black screen and has a lock of you have to swipe that kind of lock and i cant get the files without unlocking is there any hope?
There is a USB device that you can plug into your phone and display your screen on the wall as a projection, with its own mouse. I don't know what it is called, but my friend had one and it worked amazingly on newer phones
Love the idea but if I could see my phone storage it wouldn't be an issue as just want to copy my photos off it. When I click on my S7 it just says "the folder is empty" on my PC or on my laptop it says "you do not have permission to see this"
Well..Why it did not work with me ..i hv windows10 ..but it shows me (the folder is empty)..and i didn't lock my phone with anything ..my phone is galaxy a7 2016 ..i really need some help guys😓....I appreciate what did u did olivea..
Just had the same problem, you need to unlock your device. Once your device is on the home screen it will then show the phones files in the folder. Had to just do a pattern unlock until I got it correct.
If the Amoled screen is cracked, the screen will no longer function, the digitiser (which detects touch) will still work, but this is a good guide! It will probably work for any android phone!
Touch input is in settings - input devices. There is somewhere there that you can enable the connect app as an input device. You have to do this for Visor, Skype, etc also. The only three methods to control an android screen, ttbomk, is 1) Physically connecting a device, 2) allowing a app input device control, or 3) enable usb debugging (and authorize on the phone)
What to do when you can connect your device, but you can see any of documents, pictures .... (The screen doesn't working), and I can't turn on my USB debugging.... that's what I'm trying... TO TURN ON USB DEBUGGING VIA COMPUTER....
INCREDIBLY helpful: thank you. My Galaxy S10+ got a killer impact a work, and I have insurance, so when I got my duplicate phone, I could do the same moves to see the approx. place where the areas were, plus my screen was dimly visible thru the extreme bright screen. TIP: on the lock screen, look up a photo of your model; feeling from the bottom, I could 'find' the lowest button on the right by when it vibrated by touch (OK) button. then I mapped the next button (9) above it and for each I used a dry erase marker on the screen to label the grid; Then it was easy to do my PIN and OK to unlock the phone, a MAJOR help. Hope it helps.
My problem is that I cant have access to the photos in my phone from my pc when I connect my phone, it shows autorun drivers only. It would be great to know the way how to change that when my screen is black but it's responsive.
My Pixel says connected to computer but could not see it on file explorer to browse the screenshots am I'm missing an extra step? I think I need to select File transfer first?
While I didn't end up using your exact method, this was the most helpful article with regards to controlling/seeing your screen that I have seen. Everything else always says "just click permissions on phone," not realizing that...well, I couldn't see anything lol. I ended up connecting my phone to the TV so that I could see enough to download a mobile connect program and mirror my phone screen on my computer. From there, things became easier as I was able to connect my phone to my computer after downloading/signing into a program that allowed me to control things from my laptop. Then I was able to see and control everything from the same place.
Assume me also wow she's as smart as me very innovating smartass video I've seen since the pandemic 2 but what happens if you have a phone that don't have that stylus pen
God bless her for having a brain that works better than most that just give up n lose valuable data you don't wanna lose.. Amen Olivia Henry I'll put you in my next song for this video
Now I was trying to ask you this how can I use my k51 which is the LG which is my phone is broken and the glass and all locked out but it has a lock out cold how can I crack it open and all of I have no way to get to it.
my version of iwndsows 10 doesnt have connect app???? edit: and i cant use otg on my s3 for some reason and i dont have a stylus(its not a note) and it doesnt detect my touches
Nice, but the title should be changed to How To Turn On USB Debugging on SAMSUNG Galaxy With A Broken/Black Screen. My case: - Moto G4 Plus used like 3 years ago, - Cracked screen, can'ts see where I am and touch is not working. - Apparently debugger mode is disabled (vysor does not recognize it), despite I remember I always used my moto on colleges for launching android apps that I did on Android Studio. - The waking up alarm sound every 15min lol
I'm sorry to hear that this method didn't work for you. I recently made a part 2 to this video that may be able to help: ua-cam.com/video/YF-XNHMZlFU/v-deo.html In part 2, I still demonstrate using a Samsung, however, people in the comments have said that it worked on their Huawei phones too, so it could potentially work for your Moto G4 Plus aswell. 🙂
Have you given a try to the scrcpy project, that lets you to case phone's screen and controlling it using mouse and keyboard after you have enabled usb debugging? I had my phones display broken but with scrcpy I can do technically ever thing I would have done normally (also its open source).
Youre a genius. Even though my phone didnt come with screen mirroring, with the help of the screenshots I managed to turn on USB debugging. Thanks alot and word to the wise turn it on from now if you havent already. It can be very useful in the long run as Ive always heard people talking about it an never listened.
Thank you and you’re welcome, I’m glad I could help! 😁 And that’s a good tip to share with others; with each new phone, turn on USB Debugging just in case you may need it. 😊
@Olivia Henry Will this function on a locked screen? It appears that you didn't need to unlock your mother's phone initially, which simplifies things. Olivia, I've encountered situations where some of my previous phones had black screens primarily due to accidental drops and cracked screens. Are you familiar with the usual remedy for fixing a black screen caused by a broken screen? Thanks!
Extra-Tip: Resize the screen shot to approximately match your screen phone size then hold it close to the PC image to get an approximate location of your touchscreen buttons
hi I am having a problem with my iPhone. the screen is broken that is why I cannot unlock it, I already bought an OTG to try to connect it with the phone but it says unlock iPhone to use accessory could you please tell me what I should do now?
Thanks a lot for the great trick!! You literally saved my phone and lots of important things in it. It is real relief to see that still there are people smarter than the "smart" phones :D
Mam finally i connected my broken phone screen mirror into computer Thank u for doing this video I tried many videos but they are all posted fake videos U only show the truth thank you Like from india
Hi, I'd like to ask, how do I turn on my phone/tablet that has broken power and volume buttons? My tablet is working but when it shutdown, its hard to open plus I have a (while functional, it's defective) battery. "Charging is paused, the battery's temperature is too low." It said....
Hello Olivia, thank you for these tutorials but for me they did not work. I bought the OTG adapter and unlock my phone with it but the problem is that when I take a screenshot while connected to the connect application it does not appear (I tried with a working phone and I don't couldn't find the screenshots on my pc). In addition, I noticed that when I launched connect it did not display the same thing as you, there was this message written in addition to what was written on your screen: "Unable to display the content protected from this device". I checked that my phone is mhl and OTG compatible and it is. I hope you find a solution and thank you in advance.
i have my phone connected to my computer, it shows up on my "devices and drives" thing on my computer in the this pc section but when i click on the phone icon it says this folder is empty??
You have to unlock the phone so that windows can access the files, this can be very difficult if you cant use the screen, but for example if you have a fingerprint on the back of the phone that will unlock the phone even if the screen doesnt work.
@)jimjackyeye( - Sorry for taking so long to reply. The reason your phone file is empty is either because your phone is either locked, on charging only mode, or both. I made a part 2 video that may be able to help with both of those problems: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
I ordered exact same usb cable thing that you have listed. Mouse/keyboard plugs in perfectly fine but it doesn't have reaction with the usb (when I connect it to the computer) 😑 probably broken?
I'm unable to access the screenshots folder. My devices shows up but only as a device, no folders or file browsing. My screen is black but touch works. Moto G8 Power doesn't seem to support OTG display like HDMI... I think im screwed.
Then your phone is either locked or on charging only mode. I made a part 2 to this video that may be able to help with both of those problems; no screenshots required: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
Just a heads-up, for people who own Samsung S9 or above or Huawei P20 and above you can use a USB-C to HDMI adapter to get into desktop mode for the phone and hook it up to a PC monitor or TV and control your phone through there, it's a good way to bypass the blacksceen
@SKYE LOVER 2003 - I recently made a part 2 to this video that may be able to help: ua-cam.com/video/YF-XNHMZlFU/v-deo.html In part 2 I show you how to both see your screen and control it in real time even if the screen is broken. It involves an HDMI and a mouse; HDMI to see your screen and a mouse to control your phone.
Hi, I know it’s a little late to reply, but do you think this will still work if the phone is locked from restart? Like the phone was dead but then charged up but hasn’t been unlocked since restarted. Also the device I wanna try it on is a Galaxy A90 5G, you think it’ll work?
Hi Olivia , can you please tell me how can I enable usb debugging in a Samsung A51 that’s in a boot loop or is there any other way to transfer/recover my files/data from phone to PC ???
Hi Olivia thank you so much! This video really helped me with my broken phone!!! I was in panic, because I was unable to force a backup of many things...and you made my day! You are so nice and smart!!! Thank you and cheers from Italy!!
Hi, I have a one plus Nord2 5g, and its screen is broken, but it is still switched on as it rings when someone calls but I cannot see the screen. I connected with Type C to HDMI, even the mouse, but I can't see anything. also when connected via usb, I can't get the screenshots folder. Please help me recover some files and access them.
We need to allow transfer of files from the phone. Without that nothing is visible on the PC screen. So this screenshot technique cannot work here in this case. What to do?
I tried to do that but when i take a screenshot and try to open it from my latpop it says that the screenshot seems that it not support file form what i should do pls help
My phone connects to pc but can't see the screen as I wiped phone thinking I would get it repaired.. its an s9 galaxy in new phone mode any idea how to connect screen mirror screen thanks in advance..
Great video, @OliviaHenry! Unfortunately, in my case, touch screen doesn't work anymore and needs to be unlocked so the computer can even start "seeing" the connected phone. :-( Anyway, I'll try OTG way and check if I'm lucky to input code the right way - and if that will be enough. Wish me luck!
@@JURO768KUJO Yep. And to be true, I had to do it twice, back 11 months ago and recently I had the screen repaired, broken again, and had to do it again. I have used a USB dongle, connected a keyboard to it, typed the PIN code, ENTER. Then connected it to the computer and it recognized it, showing me that the unlock was successful. Then I've used scrpy (a "remote" Android screen, that needs USB debugging and ADB), and promptly removed security, so even if I turn it off, I never have to worry about unlocking it again.
I have Samsung google nexus S but could not do your method to get my contacts from my broken screen. I even used OTG but it did not work with my phone. I really hope that there is an other way to resolve my problem.
I cannot access the phone's files and hence cannot access the folder where screenshots are saved. My phone shows up when I connect it via USB but as an empty 0 GB folder.
Hmmm, so when you go to "My Computer" then click on your phone, there are no files at all? No DCIM or Camera or Photos? Does your phone have a password lock on it? If so, that might be why.
Ok, I found this website with a solution that you could try: www.androidphonesoft.com/resources/access-android-phone-broken-screen.html Scroll down to Method 3, I think it might work for you. *I've never tried this before, but the website says it works.
It says to make sure your phone is unlocked but obviously i cant but i know that it still works because it vibrates and my alarms still go off. What should I do now?
How does this work if i have no acces via pc? The folders do not show up any data because in order to show the phones data it needs usb debugging to be turned on or at least to allow acces??! its a never ending loop. Please help i have a galaxy s9 with broken screen i cant see anything on it and it doesnt work
USB Debugging has nothing to do with viewing your screenshots. If you are unable to view your screenshots when you plug your phone into your computer then your phone is either locked, on charging only mode, or both. I made a part 2 video showing a different method for turning on USB Debugging with a broken/black screen; no screenshots required. However, for this other method to work your phone has to be both OTG & MHL compatible: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
@@OliviaHenry Maybe the android os got more secure recently, one can't just access file system, or turn on OTG, or turn on usb debugging when the phone is locked. Only screen replacement is the solution.
"For God so loved the world that he sent His only begotten Son that whosoever shall believe in Him shall not perish but have everlasting life." John 3:16
my phone touch screen is crash so i cant touch it but I can see it, my phone support otg but it need to activated first to use, so do you have a way because I cant use the mouse because the otg connection still off to
Hi my sumsung galaxy s7 screen is black and debugging is on but issu is that when i connect it through usb cable with my laptop mobile pop up window RSA key which i can't access to give permission from mobile becuse it's screen is black so how can i share screen with my laptop now? Any sulotion??
I can't see my phone in the "devices and drives" section. I tried to use several USB cables, but they didn't work. If you by any chance know how to fix this, jt would mean a lot to me.
Did this help you turn on USB debugging?
Thanks for sharing this, however my screen is not responding to touch. Is there a way to enable debugging with non-responsive screen?
Can you see the screen at all? Or is the screen black and you can't touch it?
Hello! Same problem here. The screen isn't responding and I'm not able to take screenshots (because one of the buttons isn't working as well). Do you know if there's any hope for this :P?
Great video, but how do I access the screenshot folder without debugging? I'm on Window's 7... :)
@PixiRed - You don't need to turn on USB debugging to find your screenshots. You just need to find your screenshots folder. In the video I showed you how to find the screenshots folder for the phone I was using, it might be slightly different for your phone.
Basically, just plug in your phone and find it in My Computer then click through the folders until you find one labelled "Screenshots".
Wow, you did a nice job! Your presentation was very professional, smooth and easy to understand. Thanks for the time and effort to show folks how to deal with an issue. Very much appreciated!
You’re welcome, I’m glad I could help! 😁
The screenshot idea is genius! My favorite type of janky, but super satisfying ingenuity.
Lol, thank you! I' m glad you enjoyed the video! 😁😊
You know what, my mind blown! I have searched this for an hour and nearly give up. Thanks for uploading this video!
You're welcome, I'm glad I could help! 😁
Thank you Olivia! Not many UA-camrs really seem to understand the problems with broken screens. Thank for your clear instructions and tips, helped me to gain older files from my broken phone
You're welcome, I'm glad I could help! 😁
Most helpful video I have ever seen/used on UA-cam. I cannot tell you how glad I am that you made this. The screen mirroring was only working for a minute or two at a time for me so I just used the screenshot method. Got all my stuff off of my S8 Plus that had a broken screen but could use my fingertip to navigate my way through. You have no idea, thank you so so much.
The ah-ha moment went off in my head when you were showing going back and forth between doing a function and checking the screenshot to see if it was the correct function. When that happened I literally said out loud "She's a genius."
I’m so happy it worked for you! 😊
I want to use USB debugging in order to access my files. If I could access my files, I wouldn;t be interesting to use the debugger. Thanks for the work though.
I know that this comment was made 3 months ago, so maybe you have already found a solution to this problem, but if not, I recently made a part 2 to this video that may be able to help; no screenshots required: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
@Connor Curtin beast mode?
@Jake Thejeweller I did all you said, but still no access to files, just empty on pc :( I can't do anything
@Jake Thejeweller well, some stuff in it matter to me, like I have many memorable photos and videos, from family, to music, to friends and jokes etc, and I have many movies and clips that I converted to 60 fps, so they are pretty important to me honestly, and I don't know if I can retrieve them in anyway in this sitution. I have a samsung galaxy A70 broken, unresponsive, black screen, and when I connect to pc with usb, it shows only "samsung A70" but actually being empty, even though my phone is unlocked. Sorry for the long message, but I feel bad about myself, a stupid fall from just about a feet or half disabled my phone. Such thin phones can't be trusted
@Jake Thejeweller about the programming, I wish I have the skills and knowledge about that :(
Thank you! This was a clever solution to the problem of a screen dying on a phone without USB Debugging enabled, I hadn't thought of this and likely wouldn't have without your video. With USB debugging enabled I was able to use Vysor to mirror the screen onto my desktop PC and will now be able to transfer everything over when my new phone arrives :)
You’re welcome, I’m happy to hear everything worked out! 😁
I didn't actually need to enable USB debugging, but this helped me see codes that certain apps sent me. That is actually so smart - screenshot and then view the file on a computer - literally amazing, thanks so much!
You’re welcome, I’m glad my video was able to help you retrieve the information you needed. 😁
@@OliviaHenry can u teach me how to break passwords n pattern using a computer
This is AMAZING! You just got my Note 3 working after FIVE YEARS of trying to find a no-cost solution. The screen was completely broken but the touch still worked (with the S-Pen) and, let me tell you something, I have on-and-off these 5 years been trying to find a solution how to turn on USB Debugging without having any display what so ever. THIS TECHNIQUE SOLVED THE ISSUE IN TEN MINUTES!
I cannot stress enough how thankful I am for your tip! THANK YOU!
You’re welcome, I’m so happy to hear that everything worked out! 😁
You absolute genius! You've saved me so much time and hassle. Subscribed!
Thank you, I’m glad I could help! 😁
@@OliviaHenry what about not have windows 10, and also not have connect aplikasion in my computer?
You are a lifesaver! Took me like 30 minutes of constant screenshotting to get this done, and then another 20 to finally get the Samsung Switch turned on and working... but it's working! Thank you!
You’re welcome, I’m happy to hear everything eventually worked out! 😁
To avoid all of this headache it should be a good rule of thumb to ALWAYS enable USB debugging on your new Android phone as soon as you buy it.
That could be a security risk, which is why it’s turned off by default.
No do not do that. The cost benefit is not worth the security threat.
Nobody enables USB debugging dude...
@@lionheart051droid lol i know right? And many that work is that the screen touch works still to hit enable when asked but my issue is touch broke and cannot see anything. Lol. Cracked up on your response i felt same way.
@@lionheart051droid i do lol
I didn't work for me but i give you your props for being smart
Thank you, and I'm sorry it didn't work for you. I know you left this comment a while back, but if you still haven't found a solution, I recently made a part 2 to this video that may be able to help: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
@@OliviaHenry My "You are a step to be a developer" is not working on Android 8.1.0
Amen mark krenson for that comment you don't have a pen phone. Maybe she'll make a video next on how to do it without a pen phone unless that's not possible I have a phone where the touch screen don't work I can see my touchscreen just don't process but I just use that phone to charge my other phone's battery. They're both the same phone
@@OliviaHenry thx I'll check it out.
@@daniellusher916 sound like a tight squeeze i thought my phone would work for this but no my phone wasn't vibin with it hope you find a solution tho bro.
what if you need to allow the pc to connect first? i feel i hit a deadend
i can't connect the phone to the pc because i can't press allow and enter ptp i can't connect the phone to the pc as well as a keyboard to hopefully press enter which will hopefully allow because i only have one connection
You can do 1 of 2 things; you can buy the splitter cable I talked about at the end of the video (second link in the description), or check out the part 2 I made to this video: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
Part 2 doesn’t require screenshots so you won’t have to give your phone permission to transfer data to your computer. However, if you do want to be able to transfer your files, I do show you how to do that at the end of part 2.
bro take your mouse and otg and plug it in ur phone , and control it and unplugit plug a usb to ur pc to take screenshot to know what r u doing ....
@@redmonstea im confused, my phone screen isnt black but im locked out of my phone how would i allow permission for the computer to access the files on the phone
I have the same problem
I need some help, I use a Galaxy J7 prime and when I connect it it doesn't show any folder for me to access it, it just said this folder is empty
Got any tips for the screen cast if I can't get to my screenshots folder? I don't mind that the phone is dead, I just want to recover pictures from my internal storage and can't navigate a black screen to turn on the USB Connection for file transfer :( (I have an LG3)
Best video ever, after spending 3hours and about 30 mins searching for videos, all really complicated with commands and all, I found this gem of a video, with the simplest trick yet most effective. I can't thank you enough as you saved all my mums contacts and important info after I allowed the Debugging and used the program vysor to use the phone screen on my computer. God bless you
You’re welcome, I’m happy I could help! 😁
Hadn't quite thought of this, very helpful thanks so much.
You’re welcome, glad I could help! 😁
Hey olivia i cannot find connect app in my windows 10 and as you mentioned that take the screenshot and followed it for enabling USB dubbing but my question is if usb dubbing is already disabled then how should i able to see my device in my laptop file section?
Your device will always show up in the files screen
The Screenshots folder cannot be accessed by the pc until you turn on from the phone. The cable is considered for charging purposes only initially. To access phone storage, you need to turn on the file transfer function.
Exactly! I'm stuck with the same issue. My phone is charging as I connect it to my PC but I can't select the option (file transfer) on my phone bcoz the screen is blacked out. Any solution?
@@jamesmaleane889thinking to try connecting a USB hub to the phone, 1 cable to the PC and 1 keyboard. Hoping a pop-up appears when connecting to the PC asking if you want photo transfer/files/charging..good luck
Install Dropbox on your phone and on your PC. Screenshots on the phone will be copied to Dropbox/Camera Uploads on your PC. No need for a wire; it goes over Wifi.
@@bbrehm6525 Oh yea, let me just quickly install dropbox on the phone that has a broken screen and I can't see anything on it!
@zachj7621 Mine was installed ages ago. It helped. Sorry if it's not your solution now but it might help someone else to prepare before they have the problem. Maybe your next phone after you give up on this one???
Thanks Olivia, this tutorial actually helped me a lot! Mad respect! :)
You’re welcome, I’m glad I could help! 😁
This is such a life saver. The other ones are just partially broken screen.
THis one is the best as it applies to the worst situation
Not quite. I have USB debugging disabled *and* haven't set it to use USB mass storage automatically when you plug it in. Oh, and it's an older pixel device so no HDMI output. And I haven't got a TalkBack shortcut enabled. I think that's all the workarounds out. Frankly it blows my mind that Google have not fixed this. Do they think their phones are invincible?
Hi do you know if this works on Windows 11? I can't find the Connect app, and my phone won't show up next to my C drive when plugged in :(
not gonna lie... the Screenshot method is one of the most brilliant fixes I've seen in recent times. That's some 'stuff is broken in space and NASA ground control has to figure out a work around'. Just bravo!
Lol, thank you! I'm glad you enjoyed the video! 😁
Hey Olivia,
Thanks a heap for the video, i didn't think to try the stylus, you rock!
i used this screenshot method and and got it to screen mirroring on the TV and then went from there to do what i needed to get a backup file with samsung smart switch.
the hardest part was trying to type the pin in and allowing file transfer when it prompted, took quite awhile and patience but smooth sailing after i was into it.
You're welcome! I'm glad I could help! 😁
So clever! I just needed to read a text on my phone with a broken screen and this worked. Thank you so much!
Thank you and you're welcome, I'm glad I could help! 😁
If I have not screen and sensor 😂
Will these methods work if a phone has been locked by the carrier it was purchased from? I need to turn it back in as it was not paid off, the screen is broken and i have my childs photos on it i need to get off of it!
Finally someone explains this in a pleasant human voice!
Hey Olivia , basically when I plug my phone into my *Windows 10 laptop and I found my phone folder …. is empty nothing in there
yeah, got the same problem. I think its cause its locked .. and i dunno what to do now :D
Data transfer not enable..
@PeePoo Entertainment System - Sorry for taking so long to reply to your comment, but it wasn't until recently that I came up with another potential solution to this problem. The reason your phone's folder is empty is because your phone is either locked or doesn't have file transfer enabled. I recently made a part 2 to this video that solves both of these problems: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
@SimPrix - I recently made a part 2 to this video that may be able to help: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
With part 2 you should easily be able to unlock your phone. 🙂
@Ahmad Lutfi - I recently made a part 2 to this video that may be able to help: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
In part 2 there are no screenshots required, therefore you do not have to have data transfer already enabled. But if you do want to be able to access your files, I do show you how to do that at the end of part 2.
This is so stupid and so perfect! Thank you! You saved me a lot of time. I would have never tought of this
Lol, you're welcome. I'm glad I could help! 😊😁
cant find connect on my laptop, but when i go to the phone files anyway on this PC, it says the folder is empty so i cant see screenshots
hi Olivia Henry thanks for the smart idea but i have a old phone it works but a black screen and has a lock of you have to swipe that kind of lock and i cant get the files without unlocking is there any hope?
There is a USB device that you can plug into your phone and display your screen on the wall as a projection, with its own mouse. I don't know what it is called, but my friend had one and it worked amazingly on newer phones
This tip is awesome. I appreciate, miss Olivia.
Thank you, I’m glad I could help! 😁
my computer can't detect my blacked out phone though, seems like it's set on charge only but how do I change that.. pls help
thanks
Love the idea but if I could see my phone storage it wouldn't be an issue as just want to copy my photos off it. When I click on my S7 it just says "the folder is empty" on my PC or on my laptop it says "you do not have permission to see this"
Well..Why it did not work with me ..i hv windows10 ..but it shows me (the folder is empty)..and i didn't lock my phone with anything ..my phone is galaxy a7 2016 ..i really need some help guys😓....I appreciate what did u did olivea..
Just had the same problem, you need to unlock your device. Once your device is on the home screen it will then show the phones files in the folder. Had to just do a pattern unlock until I got it correct.
same, fuck that i need my fotos :((((
@@CookieGTAS i tried everything ..nothing work with it
@@rudyp.260 same here..i think that we shall fix the screen💔...
i fix my screen Today =))
If the Amoled screen is cracked, the screen will no longer function, the digitiser (which detects touch) will still work, but this is a good guide! It will probably work for any android phone!
Touch input is in settings - input devices. There is somewhere there that you can enable the connect app as an input device. You have to do this for Visor, Skype, etc also. The only three methods to control an android screen, ttbomk, is 1) Physically connecting a device, 2) allowing a app input device control, or 3) enable usb debugging (and authorize on the phone)
What to do when you can connect your device, but you can see any of documents, pictures .... (The screen doesn't working), and I can't turn on my USB debugging.... that's what I'm trying... TO TURN ON USB DEBUGGING VIA COMPUTER....
INCREDIBLY helpful: thank you. My Galaxy S10+ got a killer impact a work, and I have insurance, so when I got my duplicate phone, I could do the same moves to see the approx. place where the areas were, plus my screen was dimly visible thru the extreme bright screen. TIP: on the lock screen, look up a photo of your model; feeling from the bottom, I could 'find' the lowest button on the right by when it vibrated by touch (OK) button. then I mapped the next button (9) above it and for each I used a dry erase marker on the screen to label the grid; Then it was easy to do my PIN and OK to unlock the phone, a MAJOR help. Hope it helps.
Yasss !!!!! I turned on my wifi. Thats all I needed from it and it worked just fine. Thanks alot
You’re welcome, I’m glad I could help! 😁
I also want this only 🎭
My problem is that I cant have access to the photos in my phone from my pc when I connect my phone, it shows autorun drivers only. It would be great to know the way how to change that when my screen is black but it's responsive.
My Pixel says connected to computer but could not see it on file explorer to browse the screenshots am I'm missing an extra step? I think I need to select File transfer first?
While I didn't end up using your exact method, this was the most helpful article with regards to controlling/seeing your screen that I have seen. Everything else always says "just click permissions on phone," not realizing that...well, I couldn't see anything lol. I ended up connecting my phone to the TV so that I could see enough to download a mobile connect program and mirror my phone screen on my computer. From there, things became easier as I was able to connect my phone to my computer after downloading/signing into a program that allowed me to control things from my laptop. Then I was able to see and control everything from the same place.
how did you do connect your phone to your tv?
Smartest thing I've seen since the pandemic. Thank you
You’re welcome, I’m glad I could help! 😁
Assume me also wow she's as smart as me very innovating smartass video I've seen since the pandemic 2 but what happens if you have a phone that don't have that stylus pen
God bless her for having a brain that works better than most that just give up n lose valuable data you don't wanna lose.. Amen Olivia Henry I'll put you in my next song for this video
Now I was trying to ask you this how can I use my k51 which is the LG which is my phone is broken and the glass and all locked out but it has a lock out cold how can I crack it open and all of I have no way to get to it.
my version of iwndsows 10 doesnt have connect app????
edit: and i cant use otg on my s3 for some reason and i dont have a stylus(its not a note) and it doesnt detect my touches
Nice, but the title should be changed to How To Turn On USB Debugging on SAMSUNG Galaxy With A Broken/Black Screen.
My case:
- Moto G4 Plus used like 3 years ago,
- Cracked screen, can'ts see where I am and touch is not working.
- Apparently debugger mode is disabled (vysor does not recognize it), despite I remember I always used my moto on colleges for launching android apps that I did on Android Studio.
- The waking up alarm sound every 15min lol
I'm sorry to hear that this method didn't work for you. I recently made a part 2 to this video that may be able to help: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
In part 2, I still demonstrate using a Samsung, however, people in the comments have said that it worked on their Huawei phones too, so it could potentially work for your Moto G4 Plus aswell. 🙂
OMG!
Olivia you helped me so much!
Thank you!
You’re welcome, I’m glad I could help! 😁
Have you given a try to the scrcpy project, that lets you to case phone's screen and controlling it using mouse and keyboard after you have enabled usb debugging? I had my phones display broken but with scrcpy I can do technically ever thing I would have done normally (also its open source).
Youre a genius. Even though my phone didnt come with screen mirroring, with the help of the screenshots I managed to turn on USB debugging. Thanks alot and word to the wise turn it on from now if you havent already. It can be very useful in the long run as Ive always heard people talking about it an never listened.
Thank you and you’re welcome, I’m glad I could help! 😁
And that’s a good tip to share with others; with each new phone, turn on USB Debugging just in case you may need it. 😊
@Olivia Henry Will this function on a locked screen? It appears that you didn't need to unlock your mother's phone initially, which simplifies things. Olivia, I've encountered situations where some of my previous phones had black screens primarily due to accidental drops and cracked screens. Are you familiar with the usual remedy for fixing a black screen caused by a broken screen? Thanks!
Extra-Tip: Resize the screen shot to approximately match your screen phone size then hold it close to the PC image to get an approximate location of your touchscreen buttons
That's a good tip, thanks for sharing. 🙂
hi I am having a problem with my iPhone. the screen is broken that is why I cannot unlock it, I already bought an OTG to try to connect it with the phone but it says unlock iPhone to use accessory could you please tell me what I should do now?
Thanks a lot for the great trick!! You literally saved my phone and lots of important things in it. It is real relief to see that still there are people smarter than the "smart" phones :D
You’re welcome, I’m glad I could help! 😁
Very smart. So kool that you know this. Great vid.
Thank you! 😊
It was all a matter of trial and error over the course of a few days. I’m glad you enjoyed the video! 😁
Mam finally i connected my broken phone screen mirror into computer
Thank u for doing this video
I tried many videos but they are all posted fake videos
U only show the truth thank you
Like from india
You're welcome, I'm glad I could help! 😁
Hi, I'd like to ask, how do I turn on my phone/tablet that has broken power and volume buttons? My tablet is working but when it shutdown, its hard to open plus I have a (while functional, it's defective) battery. "Charging is paused, the battery's temperature is too low." It said....
Hello Olivia, thank you for these tutorials but for me they did not work. I bought the OTG adapter and unlock my phone with it but the problem is that when I take a screenshot while connected to the connect application it does not appear (I tried with a working phone and I don't couldn't find the screenshots on my pc). In addition, I noticed that when I launched connect it did not display the same thing as you, there was this message written in addition to what was written on your screen: "Unable to display the content protected from this device". I checked that my phone is mhl and OTG compatible and it is. I hope you find a solution and thank you in advance.
be careful with plugging two devices with otg adapter, sometimes it can burn the motherboard because its too much stuff plugged in at the same time
betul ko bos
i have my phone connected to my computer, it shows up on my "devices and drives" thing on my computer in the this pc section but when i click on the phone icon it says this folder is empty??
You have to unlock the phone so that windows can access the files, this can be very difficult if you cant use the screen, but for example if you have a fingerprint on the back of the phone that will unlock the phone even if the screen doesnt work.
@)jimjackyeye( - Sorry for taking so long to reply. The reason your phone file is empty is either because your phone is either locked, on charging only mode, or both. I made a part 2 video that may be able to help with both of those problems: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
I ordered exact same usb cable thing that you have listed. Mouse/keyboard plugs in perfectly fine but it doesn't have reaction with the usb (when I connect it to the computer) 😑 probably broken?
I'm unable to access the screenshots folder. My devices shows up but only as a device, no folders or file browsing. My screen is black but touch works. Moto G8 Power doesn't seem to support OTG display like HDMI... I think im screwed.
You know the problem in my case is that I can't even acces the "phone" folder
So I can't see the screenshots
Then your phone is either locked or on charging only mode. I made a part 2 to this video that may be able to help with both of those problems; no screenshots required: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
Download Dr.Fone to remove your password
Just a heads-up, for people who own Samsung S9 or above or Huawei P20 and above you can use a USB-C to HDMI adapter to get into desktop mode for the phone and hook it up to a PC monitor or TV and control your phone through there, it's a good way to bypass the blacksceen
But unfortunately can't touch screen broken
@Joe Vilaysone - That is a very helpful solution! 😁
@SKYE LOVER 2003 - I recently made a part 2 to this video that may be able to help: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
In part 2 I show you how to both see your screen and control it in real time even if the screen is broken. It involves an HDMI and a mouse; HDMI to see your screen and a mouse to control your phone.
Hi, I know it’s a little late to reply, but do you think this will still work if the phone is locked from restart? Like the phone was dead but then charged up but hasn’t been unlocked since restarted. Also the device I wanna try it on is a Galaxy A90 5G, you think it’ll work?
my pc doesnt have this App 'Connect' is there another way that i can find or a site for install this connect app?
@@alyssagilman597 can that help? my screen is complete broken
Hi Olivia , can you please tell me how can I enable usb debugging in a Samsung A51 that’s in a boot loop or is there any other way to transfer/recover my files/data from phone to PC ???
Hi Olivia thank you so much! This video really helped me with my broken phone!!! I was in panic, because I was unable to force a backup of many things...and you made my day!
You are so nice and smart!!!
Thank you and cheers from Italy!!
Lol I came here looking for a solution but your voice & the way you talk is just sooo good 😌
Plus, you ended up saving my ass 😫🤟🤟 thanks a bunch
Lol, you're welcome, I'm glad I could help! 😁
Hi, I have a one plus Nord2 5g, and its screen is broken, but it is still switched on as it rings when someone calls but I cannot see the screen. I connected with Type C to HDMI, even the mouse, but I can't see anything. also when connected via usb, I can't get the screenshots folder.
Please help me recover some files and access them.
We need to allow transfer of files from the phone. Without that nothing is visible on the PC screen. So this screenshot technique cannot work here in this case. What to do?
holyShit!!! method takes abit to get right but you a life saver!!! thank you :)
You’re welcome, I’m glad I could help! 😁
Very Clever Brain Abt ScreenShots Even I didnt think of that thank you soo much very helpful
Thank you and you’re welcome, I’m glad could help! 😁
Hello miss i juts wanted to know that my laptop is not showing tgis thing and also my mobile screen is clixking randomly what to do please tell me
I tried to do that but when i take a screenshot and try to open it from my latpop it says that the screenshot seems that it not support file form what i should do pls help
My god I think your one of the most smartest person ever I would have never thought of this method
Glad I could help! 😁
Hey how to change from charging to usb mode?
Yea thats what i am looking for
Yess
I also want to know
mee too dude
(that susks)
@@VijayKumar-lc2qo i figured out a way if u want to know(only if ur screen has become touch irresponsive but is turning on) ?
My phone connects to pc but can't see the screen as I wiped phone thinking I would get it repaired.. its an s9 galaxy in new phone mode any idea how to connect screen mirror screen thanks in advance..
recently microsft has retired connect as an application and we can no longer use it are there any other ways i could access my black screen
OMG it worked
Thankyou so much
You’re welcome, I’m glad I could help! 😁
what if my phone is locked and the screen is clack and broken
I made a follow up to this video showing different ways to unlock your phone with a broken/black screen: ua-cam.com/video/iVx5gpU4prs/v-deo.html
I am Shocked To See Your Sub Count. You Make Videos Like a Professional. You Just Got A Sub😊😊
Hy, I have a problem. When I click on my phone in the file manager, there is no folder there. Can you please help me?
Great video, @OliviaHenry! Unfortunately, in my case, touch screen doesn't work anymore and needs to be unlocked so the computer can even start "seeing" the connected phone. :-(
Anyway, I'll try OTG way and check if I'm lucky to input code the right way - and if that will be enough. Wish me luck!
hello did youfind a way ? my touch screen doesn't work as well i'msearching for a tips
@@JURO768KUJO Yep. And to be true, I had to do it twice, back 11 months ago and recently I had the screen repaired, broken again, and had to do it again. I have used a USB dongle, connected a keyboard to it, typed the PIN code, ENTER. Then connected it to the computer and it recognized it, showing me that the unlock was successful. Then I've used scrpy (a "remote" Android screen, that needs USB debugging and ADB), and promptly removed security, so even if I turn it off, I never have to worry about unlocking it again.
Hi how are you
My A3 Samsung broken glass and screen is lock .how recover my data ?
did you manage to recover your data because i been in the same situation a while now
Still Not recover
same situation.. did you recovered it?
@@simonepompei281 no bro
I have Samsung google nexus S but could not do your method to get my contacts from my broken screen. I even used OTG but it did not work with my phone. I really hope that there is an other way to resolve my problem.
I cannot access the phone's files and hence cannot access the folder where screenshots are saved. My phone shows up when I connect it via USB but as an empty 0 GB folder.
i cant access my screenshots😓 is there something i can do still?
Why can't you access your screenshots? Are you unable to find the folder? Is your computer not recognizing the phone?
O. Henry my computer does recognize my phone but there are no files in it for some reason
Hmmm, so when you go to "My Computer" then click on your phone, there are no files at all? No DCIM or Camera or Photos?
Does your phone have a password lock on it? If so, that might be why.
O. Henry yes it does but since my screen is black i dont know how to unlock it
Ok, I found this website with a solution that you could try: www.androidphonesoft.com/resources/access-android-phone-broken-screen.html
Scroll down to Method 3, I think it might work for you.
*I've never tried this before, but the website says it works.
It says to make sure your phone is unlocked but obviously i cant but i know that it still works because it vibrates and my alarms still go off. What should I do now?
How does this work if i have no acces via pc? The folders do not show up any data because in order to show the phones data it needs usb debugging to be turned on or at least to allow acces??! its a never ending loop. Please help i have a galaxy s9 with broken screen i cant see anything on it and it doesnt work
😅Your USB Debugging is already enabled that's why you can see screenshot folder and other folders .
USB Debugging has nothing to do with viewing your screenshots. If you are unable to view your screenshots when you plug your phone into your computer then your phone is either locked, on charging only mode, or both.
I made a part 2 video showing a different method for turning on USB Debugging with a broken/black screen; no screenshots required. However, for this other method to work your phone has to be both OTG & MHL compatible: ua-cam.com/video/YF-XNHMZlFU/v-deo.html
@@OliviaHenry Maybe the android os got more secure recently, one can't just access file system, or turn on OTG, or turn on usb debugging when the phone is locked. Only screen replacement is the solution.
"For God so loved the world that he sent His only begotten Son that whosoever shall believe in Him shall not perish but have everlasting life." John 3:16
Amen!
That's right!
Amin❤❤❤
I dont have connect app and my share screen is not on ehat should I do? Can you help me
I can't see my files on my laptop because usb debugging isn't enabled. How am I supposed to see the screenshot?
my phone touch screen is crash so i cant touch it but I can see it, my phone support otg but it need to activated first to use, so do you have a way because I cant use the mouse because the otg connection still off to
Hi my sumsung galaxy s7 screen is black and debugging is on but issu is that when i connect it through usb cable with my laptop mobile pop up window RSA key which i can't access to give permission from mobile becuse it's screen is black so how can i share screen with my laptop now? Any sulotion??
Hello just want to say my windows cannot recognize my android device as I can't choose to transfer files you know the reason
I can't see my phone in the "devices and drives" section. I tried to use several USB cables, but they didn't work. If you by any chance know how to fix this, jt would mean a lot to me.