The service from Fujifilm USA has been excellent. I would do exactly the same thing you are doing if I went through what you did. Your videos are extremely detailed and informative.
Thanks for watching Russell and for sharing your experience in the USA. I’m glad to hear it’s been positive. Also thanks for your kind words about my videos, many thanks.
I am sorry to hear that you have had problems with your camera repairs. Fortunately I haven't had any problems with my Fujifilm equipment, but even so I understand your frustration with your experiences. Hopefully, you will have better experiences with your new camera system.
I think like with many service departments it depends who you get, because people are the problem. I would personally find the email address for a CEO if possible and give them a full account of your customer experience, I’ve had good responses when doing this with other companies and the bad eggs supposedly reprimanded.
Thanks Paul and I totally agree with you. In this case I was informed by management that, although I would not hear of the outcome, it was to be investigated at a higher level (I didn’t ask for that to happen though). I’d just had enough and didn’t want to wait and see if service would improve. Best wishes and I appreciate you watching.
I had a similar experience with my lens Fujifilm 18-135. The AF was failing focusing at long distance with a severe backfocus. I send the lens to Fujifilm and they fix long distance focusing but then AF start failing focusing at mid distance with severe backfocus. I send it again asking they check all autofocus distances before send it back to me and then they return me the lens telling the autofocus was completely ok and no need fixing. But of course the lens was still failing at mid distance. A shame.
So, it is all about technical feedback from Fujifilm UK maintenance on what they did or didn't do to your camera problems. I understand that and it is a problem I see with a lot of service departments in a variety of product service departments. It speaks to the individual companies customer support standards or lack thereof.
Yes that’s part of it - they never fixed any of my camera problems, and it was clear that if they did try to fix anything they never checked if the fix had worked as my cameras always returned identical to as when sent away. They also (one time that I asked) couldn’t give me information as to what they did or didn’t do. I also got some bad advice from them as well. Also they were responsible for dealing with an online application (not connected to any camera issues) and they didn’t do that and it took multiple phone calls to get done. I also didn’t like how a phone conversation went. All customer support/service related as you say.
To best suit my own requirements it will be a full frame camera. I’ve some decisions to make but will cover what I end up with in my next video. Thanks for watching.
It’s so frustrating to hear about your poor customer service experience. However fulfilling a camera platform may be, if the manufacturer’s repair services are sub par and no viable third party repair service providers are available, leaving its ecosystem is a rational conclusion. I have yet to find myself in need of their repairs with my X-T5, so I am still very satisfied with my camera but were I in your position I would consider leaving due to the moderate to high costs associated with buying into Fujifilm cameras and associated equipment and accessories. Ultimately I’m not a pro photographer so my livelihood is not dependent on my fujifilm equipment, so it’s possible I would have more patience. But if my paycheck was the direct result of their camera gear I would want the best quality customer service to boot. Very informative video. I look forward to seeing what platform you choose to switch over to next.
Thanks very much for watching and for your very nice and understanding comment. I fully agree with what you have said. Best wishes with your photography.
WHEN IS THE 30mm Tilt shift going to be available??? It was promised in October, no stores in America sell them yet. WTF is going on Fuji? Why doesn't fuji put out any updates on this major problem?
I hope this video will be a reason for a big review of the Fuji's customer support at your location... that's insane. Hope your transition will bring you good (and new, which is also important) experience.
My Fujifilm X-T4 doesn't work when I turn it on, sometimes. I have to turn it off and then back on, sometimes a few times to get it so I can take a picture. I did a firmware update and I thought it might have been a little better(?), but it still is happening, sometimes. Anyone else have this problem? The screen says turn off and then back on. I generally like the Fuji X-Ts, more than digital Canons I've used, I always thought Canon seemed like a soulless corporation. I had a very similar experience with Canon's costumer service for their scanners.
Thanks for watching and for your comment. I personally never encountered that problem with any of the Fuji cameras that I owned but perhaps someone else can share their experience.
I had a freezing problem while taking a picture, and the only fix was to take out the battery and then put it back in and everything was fine. I had to do this a couple of times, even once with my XT5, but I believe they did a firmware update that fixed that.
I got that error message with my X-T2 - discovered it was probably a lens problem. Had different lens groups replaced (according to their invoices) in the particular lens it was happening with, but it only seemed better after they said they had cleaned the lens of fungus - but recently it happened again. I do still feel it is not the camera at fault but the lens so that might be worth you investigating further if it is just happening with one lens, rather than some or all of them.
@@SkylarkFields That never occurred to me. I assumed that would be a problem with older photo equipment, good to know. Reason, to consider buying new(?).
I found the same problem with Fuji support. It just does not exist and I will not put up with it seeing I too have a huge collection of lenses and bought many cameras from the xt3 xt4 x100v xh1 xt5 xh2 sx20. The x100v was sent back twice and was sent back to me the first time with a fix that was not related to the problem I sent it back with. So something lacking I feel with management in the UK. Second time I sent back as a read write problem came up, so I then refuse to accept it and got a cash back but was very dissapointed seeing the camera had good reviews and great sales and increase in value on the used market.
Thanks for sharing your experience John and I know how you feel. Since making this video I’ve learned of a few others who have had bad experiences too. It is really disappointing and for me I decided it was best for me to move on. Best wishes with your photography and I appreciate you watching.
I’ve had to take my XT4 back twice to Fuji, once for the screen going dead, and then the second time for the shutter button locking up and freezing! I’m seriously wondering about the quality of these cameras, considering this hasn’t been my only Fuji camera with a problem. My pro two camera viewfinder fell off and the repair wasn’t worth doing, it’s also a known problem. As far as them fixing the issues of the XT4, they did that ok. I just feel the cameras seemed to be a better quality if they’re made in Japan versus China. The film cameras of yesterday seem to be of better quality. All except the nightmare problems I had with 2 Olympus OM4’s.
I wonder if I could ask for some advice from current Fujifilm GFX50S II owners. I purchased my one new in early November and am generally very happy with it. I have considerable experience with Hasselblad H3DIIs and H4D-50 cameras and still own my H4D-50. The original Hasselblad H being a body designed by Fuji. I wonder if any current owners of the Fujifilm 50S II find that when first powered on you get a slightly annoying clonk noise? I thought this might be IBIS, but it does exactly the same with IBIS completely turned off. I find this happens with my 35-70mm lens and haven’t actually tested with the body only, which I will do. Any assistance current owners of the 50S II could offer would be greatly appreciated. All have a Happy New Year. Michael London(UK)
Hi Michael, although I don’t have the camera now I did have the exact same model. I’m sure mine was the same as yours with the same lens; when turned on there was a noise and I felt the vibration in my hands. I hope that helps and best wishes, Wayne.
Dear Wayne, Many thanks for your comment regarding your GFX 50S II. I think I will experiment with a few Nikon lenses (old style manual focus Nikkor ones) I have and also some of my Canon EF lenses which I use with Viltrox AF adapter to see if it also happens. I’ve been delighted with the quality of the results with my Nikon 135mm F3.5 Nikkor on a dumb adapter that produces truly outstanding results. I like the GFX’s IBIS as I have a major spine problem and I find handholding the camera without IBIS quite difficult. Thanks again and Happy New Year.
No problem and it’s worth trying some other lenses as you said to see what happens. I found that the GF 35-70mm produced nice results especially considering its price. Good luck and best wishes for the New Year.
I've had cause to contact Fuji UK repair quite a few times since 2019 - for my X-T2, my 100-400mm lens, and for my new X-T5 which threw a wobbly after a firmware update. They have given me a quick collect and return service and each time I have had to pay when items have not been under guarantee they have replaced various parts such as top and back covers, and in the lenses they have replaces lens groups, etc. One time I needed a lens repair and then tried to sell the lens on, only to be told by the buyer that there was fungus in the lens - I went back to Fuji and told them they had had it and not noticed that at the last repair, so they cleaned the lens for free and got it back to me quickly. For the X-T5 problem with the firmware update they had it much longer but it got referred to their Japan people who worked out a firmware fix in the next update and that solved the problem for me. So all in all I have basically had a good experience with their repair department. However, it is the 100-400 lens I am disappointed with - every repair to it has not lasted more than a few months and I don't even use it that often as it is really too heavy for me! So my gripe is more with the equipment in that case rather than the repair service. I found emails with Fuji UK to be polite and replied to in a timely manner so it seems such a shame that you have been treated so badly by them. Each repair ticket I have received back has fully listed what they have replaced inside the camera or lens - although they did not actually state what they had found to be wrong, I must admit! Shame you are changing brand as I have only just found your channel and enjoyed the couple of videos I have so far watched! However I do agree that if all this had happened to me I would definitely be changing to a new brand too!!
Thanks very much for watching this and some of my other videos! Also for your comment sharing your experiences. It sounds like you have had quite a few issues but fortunately better luck with the service department which I am glad to hear. I agree the collection/return of equipment to the repairs section works well and often is quite quick in some cases. I just haven’t had any success getting anything checked or repaired properly! Best wishes and I hope you’ll continue to have a look at my channel in the future 😊
@@WayneRobertsonPhotography I think I have been lucky with the service but not with that particular lens! After it went wrong yet again I too considered changing to another brand in frustration! I still might as I am curious about other brands now for wildlife photography. Maybe with faster and more accurate AF. I will probably subscribe to your channel to see 'what happens next' - even if not the same brand as I use, it is still possible to pick up useful bits and pieces about photography from people using other brands. (And I can look back on your older Fuji videos too when I have time.) I like the calm and concise way you present your videos from what I have seen of them so far.
@SkylarkFields There are certainly some cameras available now with great AF for wildlife photography. We are somewhat spoiled for choice! Thanks for your nice words about my videos and I appreciate you subscribing and watching!
It's useful for technical support if you write really concise notes with bullet pointed steps to reproduce plus the expected result and actual result. Long descriptions are not helpful.
Two issues - You need your tell us what happened with the problem 4 years ago, did they rectify things and if not then why did you stay with Fujifilm? Secondly I think you owe it to your viewers to tell us what the two issues were, both 4 years ago and with the current GFX. Thanks.
Thanks for watching and for your comments Chloe. For your first point I do answer all that in the video. In case I wasn’t clear: For the problem I had with a camera 4 years ago it was quite new and the store I bought it from (not Fuji but a retailer) wanted me to return the camera to them first and they then passed it to Fuji for repair. That happened twice over a few weeks and Fuji repair did nothing to fix it on attempt one nor in attempt 2. As I said in the video the retailer offered me a full refund or a new replacement camera. So Fuji failed to fix the problem twice, the retailer gave up with them and resolved the issue as I said here and in the video. For your second point I’m afraid I won’t go back on what I said in the video. The issues were incredibly simple to identify and fix, and if they couldn’t be fixed it would signal to Fuji they need to replace the camera. It was clear they either did not attempt a fix, or they did but certainly did not check their fix. It was a persistent issue not an intermittent one. I think the important point is not the fault but rather the poor service and that it was one of the simplest faults a camera company could have to fix. Also I did mention in the video one of the concerns I had with a command dial on my GFX which Fuji gave me no feedback on therefore I don’t even know if they looked at it/tested it. I hope that helps and best wishes, I appreciate you watching.
That's such a shame. Fuji are good quality and for me, I have only had to use the repair department once (I have 3 cameras currently) and the service was quick and repaired perfectly under guarantee. Do you want to share which camera company you have chosen as your replacement?
Thanks and yes I really liked the cameras. Had I not had these issues with the repair department I'd still be using them. As for what I will be using now I looked at many options and considered a lot of factors and decided upon Nikon. I will release a video in the coming days covering what I bought.
Many thanks for your reply. I will be interested as to how you get on with the bigger and heavier camera as well as the bigger and heavier lenses for FF....and of course the costs!!
I did use full-frame DSLR for many years with the heavy f/2.8 lenses and it was a lot of weight to carry. If all other factors were equal I would always prefer to carry as little weight as possible. I think many of the latest mirrorless camera bodies are still quite large and heavy but it is possible to save some weight (depending on requirements of course) due to the great lenses that we can now buy. I'm used to the size having been using the GFX camera.
Thank you for watching and for your nice comment. It’s a busy time of year but I will definitely share my new setup when the festive period is over and I have it. Best wishes.
Fujifilm UK have always been great with me the 2 times i've had to contact them, never had an issue (touch wood) with a camera body, and both times it was wear and tear issues, not manufacturing. however, if i'd experienced several problems that were not rectified i'd probably do the same. I still refuse to use certain companies due to poor customer service many years ago.
Hi and thanks for sharing your experiences I appreciate it. I agree with your points and we are fortunate in photography to have plenty options. Best wishes.
Sorry for your experience. I've used Fuji for 7 years professionally. No major issues. I came to Fuji from Nikon. I'll never go back. I live in the USA.
I've been a Fujifilm shooter for over a decade, Nikon before that. If I were ever to leave Fuji, this would be why. Their service doesn't hold a candle to NPS. You'd have had a loaner in 2 days from Nikon while waiting on your repair.
I'm sorry that you went through this, but since you have decided to leave Fuji, you should have talked about the problems specifically because others might be having them and potential customers can know what to look out for. Sometimes, you should use your platform to make a change in the way a business does business and let Fuji know that you aren't happy through a video, by getting tons of views from it and letting Fuji know, can but not always make a change. You did the right thing at first, going to Fuji before discussing it. You have given them the opportunity, and if enough people see this and are having issues, they will lobby Fuji for a change. Businesses have customers and angry customers going viral, causes changes. I wish you well with your next camera purchase and I hope that you don't have problems. Good luck.
Fuji have always been very quick, helpful and sorted any problems very quickly ..... often at no charge even though out of warranty. Most of the problems were user related or random failures that you would expect with time. I think you may be going from the frying pan into the fire. My last contact was a direct call enquiring about a damaged viewfinder cup unit ..... they sent me a replacement part FOC the same day. Without you being more informative about the actual 'faults' it's hard to see whether you are being reasonable about all this. Try moving to Leica ..... any problems and you will need to send both gear and chequebook to Germany for a minimum of 6 months .....
Hi Steve, thanks for sharing your experience which I am glad to hear has been really good. Talking specifically about the UK repair department I believe I said in my video that I’m aware many people will have had good experiences. I have read many people say they have had good experiences and many people say they have had bad ones (including worse than mine). In my video I discussed more than camera faults, but when I had a fault the speed of the item being looked at and returned to me was always good - it just never returned fixed. Fuji UK repair management themselves were bothered enough about my experiences that last year they were going to investigate it and it was escalated to other management divisions outwith the UK. Ultimately we tend to make decisions based on our own experiences and what we think is best for us and our business if we have one. I felt I was very reasonable and did what was best for me.
I haven’t had any issues whatsoever with my XT3 since buying it new in 2019… I’m just sick of their poor choices in lens releases & (still) terrible autofocus system. Prob gonna switch to Nikon.
After 10 years as Fuji user, I now completely moved from Fuji to Sony with few reasons. First, Fuji now is not active with photography business anymore, last few years no new technology and innovation. While other brands keep launching new exciting features. Fuji now enjoy profit from medical business not photography. Second, a choice of third party lense is very limit. Fuji lenses are very good but some time I want to save money buying the third party lens for focal rage that I want to use but not often. Third, Fuji auto focus system is left behind all competitors now. Forth, there are many arguments between APSC and FF. However FF is absolutely winner for low light condition. Fifth, Fuji battery is far left behind Sony battery. Finally, Fuji used to have advantage of compact size and low weight. But it is not anymore.
Fuji autofocus is so bad on GFX 50s II and 100s with the 80mm , it's such a shame. I mainly focus manually now. But honestly Im quitting digital photography to return to film photography with vintage cameras. Im too bored. it is very disapointing
Thanks for sharing your own experience and decisions. I think you have some valid points there. While the newer X series cameras have improved AF I fully agree that competitors are better.
You are really dissapointed...as you should, and good riddance with them! 21 days you think is a long time? They took 10 months and numberless emails to replace a paltry XF18-55 they lost when I sent it to repair here in Spain last year.
Thanks for watching and for sharing your experience. I’m sorry to hear about your lens problem that’s terrible… You are correct I am genuinely very disappointed.
@@WayneRobertsonPhotography film has a personnality you dont find in digital. But it costs a lot and you will need a good scanner or you can use your dlsr with a macro lens.
It's unfortunate that you feel you received poor service from Fujifilm, but if you think any of the other brands offer better service, you may be in for a rude surprise.
Fujifilm didn’t fix any of my camera problems and I had a whole range of other issues some of which I summarised in the video. I know there may, occasionally, be issues with any brand/company offering any type of product but this was ridiculous and a company has to provide better support than this. I didn’t have any good experience when it came to support/repairs. Not one. Not once was a fault fixed. I don’t expect every experience to be perfect but I have dealt with other camera companies and my experience was worlds apart from this. Products, service and support can’t be 100% perfect all the time but support/service has to be better than this.
Sorry to hear about your bad experiences. It's disappointing, to say the least. I'm sure you've probably started to notice, however, that *both* customer service *and* competency have begun to disappear everywhere. Nobody gives a damn anymore in our current culture. The implications of all this are a bit terrifying, honestly.
Thanks Robert. I do agree that I’ve seen, and heard others mention, quite a few examples of poor service etc. from a variety of sources. It is disappointing but hopefully a few companies etc. will continue to offer good service. Best wishes.
Sorry Wayne, some feedback, spending 20 minutes to talk about your issues with Fujifilm customer service, yet not name the issues, even as you said a “simple issue”doesn’t make sense. You deflect people’s questions by saying google instead, you can google any camera & find issues. I also find it interesting that you have Medium Format gear & now shifting totally to Full frame, was your problems technical or gear quality related? Anyway your decision, I feel the title was clickbait.
Thanks for your feedback. I believe that I have one of the least clickbait channels on UA-cam. I never set out to create clickbait because it’s not me and I’m sure any longterm subscriber to my channel, or anyone who knows me in person, will know that. 20 minutes to cover many issues some 4 years ago some this year seemed fair and I didn’t fill it with heaps of B roll, fancy editing or flashy music to pad it out or increase the video length. I definitely covered the issues and my issues were with the repairs department and I detailed them well. It’s a straightforward honest video. If someone made a video saying they loved a car but had so many problems with the manufacturers repair department I’d accept that. The cars faults would be of no interest to me. If they are of interest to you that’s fine too, we are all different.
I understand your wish not to name the problems . I have a feeling that some people would like to know the faults to see if there are some common faults with those cameras. But like you say people see things differently, and there's no right or wrong way @@WayneRobertsonPhotography
Thanks very much for understanding. For anyone wondering about a common fault I am not aware of one. Potentially any camera from any company could have something go wrong. If I didn’t have problems when I needed the help of the repair department I’d still be using the cameras. @Sotangy247
I have not watched the video on principle and have unsubscribed. I subscribed as a fujifilm wildlife photographer - so if you are abandoning the brand or creating click bait titles - I need to unsubscribe. But I wanted to thank you for the positive content that you’ve created over the years. It really helped me on my journey. All the best.
Thanks for watching my videos over the years. I think you’ve made a mistake to think I’ve created any sort of clickbait as I’d never do that. I’m completely against clickbait. I’m not using Fujifilm anymore but rather than abandon them I felt I had little choice and it was causing me problems to continue using them. I genuinely appreciate what you’ve said about my content over the years so thank you for that. I am equally genuinely disappointed though (not in you) how an honest video about bad experiences can be received on the internet.
I actually think you are doing something to the camera I have never seen anyone with so many problems with one camera brand in my life I've been a professional photographer now for probably 5 years and I Ve shot Uber 500000 photos in my life and I Ve actually never had anything go wrong with any camera it's people like you that seem to find problems in things and then get the camera back maybe it's you maybe the common denominator is you
What absolute nonsense. The problem I had 4 years ago with a brand new camera was glaringly obvious AND was verified by the camera stores professional staff who I bought it from. The same goes for the problem I had recently with my GFX again it was obvious AND verified by the camera stores staff. They checked both cameras to verify the faults before sending to Fuji. I’m not going to waste my time going over any of my other issues as your comment is ridiculous.
I do not agree with you. Problems start with the camera and then the service should correct the problem. It should not come back with the problem not fixed. Or another unseen by you. It should have been fully tested by the service centre which clearly could not have been. the common denominator is the sevice.
@WayneRobertsonPhotography We're only getting one side of the story.... Like I said I've been a professional photographer for 10 years and taken I don't know Youth Emily shot with 4 different cameras and never had a problem with any ...hmmmm
The service from Fujifilm USA has been excellent.
I would do exactly the same thing you are doing if I went through what you did.
Your videos are extremely detailed and informative.
Thanks for watching Russell and for sharing your experience in the USA. I’m glad to hear it’s been positive. Also thanks for your kind words about my videos, many thanks.
I am sorry to hear that you have had problems with your camera repairs. Fortunately I haven't had any problems with my Fujifilm equipment, but even so I understand your frustration with your experiences.
Hopefully, you will have better experiences with your new camera system.
Thank you Catherine I appreciate that.
I am glad to have left Fuji and I'm now a very happy Nikon full frame shooter :)
Watch this space!
You must be ZFing it........ FUJ people love that cam
@@sdhute Nope, I'm Z9ing it :)
@@johnbanks9392 Niice
Move to Australia, I have had one repair on my xt4 and I could not fault the service I got.
I had a rattle in a lens and it came back fixed and beautifully polished. Excellent service down under.
I think like with many service departments it depends who you get, because people are the problem. I would personally find the email address for a CEO if possible and give them a full account of your customer experience, I’ve had good responses when doing this with other companies and the bad eggs supposedly reprimanded.
Thanks Paul and I totally agree with you. In this case I was informed by management that, although I would not hear of the outcome, it was to be investigated at a higher level (I didn’t ask for that to happen though). I’d just had enough and didn’t want to wait and see if service would improve. Best wishes and I appreciate you watching.
I had a similar experience with my lens Fujifilm 18-135. The AF was failing focusing at long distance with a severe backfocus. I send the lens to Fujifilm and they fix long distance focusing but then AF start failing focusing at mid distance with severe backfocus. I send it again asking they check all autofocus distances before send it back to me and then they return me the lens telling the autofocus was completely ok and no need fixing. But of course the lens was still failing at mid distance. A shame.
Thank you for watching and for sharing your experience. I can understand your frustration with the situation when things don’t get resolved.
So, it is all about technical feedback from Fujifilm UK maintenance on what they did or didn't do to your camera problems. I understand that and it is a problem I see with a lot of service departments in a variety of product service departments. It speaks to the individual companies customer support standards or lack thereof.
Yes that’s part of it - they never fixed any of my camera problems, and it was clear that if they did try to fix anything they never checked if the fix had worked as my cameras always returned identical to as when sent away. They also (one time that I asked) couldn’t give me information as to what they did or didn’t do. I also got some bad advice from them as well. Also they were responsible for dealing with an online application (not connected to any camera issues) and they didn’t do that and it took multiple phone calls to get done. I also didn’t like how a phone conversation went. All customer support/service related as you say.
Thank you for the video! What system would you like to join now?
To best suit my own requirements it will be a full frame camera. I’ve some decisions to make but will cover what I end up with in my next video. Thanks for watching.
@@WayneRobertsonPhotography waiting for video
@@bopiyeffyou waiting for the next is the point of why he does the vids the way he does.
It’s so frustrating to hear about your poor customer service experience. However fulfilling a camera platform may be, if the manufacturer’s repair services are sub par and no viable third party repair service providers are available, leaving its ecosystem is a rational conclusion. I have yet to find myself in need of their repairs with my X-T5, so I am still very satisfied with my camera but were I in your position I would consider leaving due to the moderate to high costs associated with buying into Fujifilm cameras and associated equipment and accessories. Ultimately I’m not a pro photographer so my livelihood is not dependent on my fujifilm equipment, so it’s possible I would have more patience. But if my paycheck was the direct result of their camera gear I would want the best quality customer service to boot. Very informative video. I look forward to seeing what platform you choose to switch over to next.
Thanks very much for watching and for your very nice and understanding comment. I fully agree with what you have said. Best wishes with your photography.
What system are you going to?
WHEN IS THE 30mm Tilt shift going to be available??? It was promised in October, no stores in America sell them yet. WTF is going on Fuji? Why doesn't fuji put out any updates on this major problem?
I hope this video will be a reason for a big review of the Fuji's customer support at your location... that's insane. Hope your transition will bring you good (and new, which is also important) experience.
Thank you.
My Fujifilm X-T4 doesn't work when I turn it on, sometimes. I have to turn it off and then back on, sometimes a few times to get it so I can take a picture. I did a firmware update and I thought it might have been a little better(?), but it still is happening, sometimes. Anyone else have this problem? The screen says turn off and then back on.
I generally like the Fuji X-Ts, more than digital Canons I've used, I always thought Canon seemed like a soulless corporation. I had a very similar experience with Canon's costumer service for their scanners.
Thanks for watching and for your comment. I personally never encountered that problem with any of the Fuji cameras that I owned but perhaps someone else can share their experience.
I had a freezing problem while taking a picture, and the only fix was to take out the battery and then put it back in and everything was fine. I had to do this a couple of times, even once with my XT5, but I believe they did a firmware update that fixed that.
@@simon359 I'll give that a try next time. Thx
I got that error message with my X-T2 - discovered it was probably a lens problem. Had different lens groups replaced (according to their invoices) in the particular lens it was happening with, but it only seemed better after they said they had cleaned the lens of fungus - but recently it happened again. I do still feel it is not the camera at fault but the lens so that might be worth you investigating further if it is just happening with one lens, rather than some or all of them.
@@SkylarkFields That never occurred to me. I assumed that would be a problem with older photo equipment, good to know. Reason, to consider buying new(?).
I found the same problem with Fuji support. It just does not exist and I will not put up with it seeing I too have a huge collection of lenses and bought many cameras from the xt3 xt4 x100v xh1 xt5 xh2 sx20. The x100v was sent back twice and was sent back to me the first time with a fix that was not related to the problem I sent it back with. So something lacking I feel with management in the UK. Second time I sent back as a read write problem came up, so I then refuse to accept it and got a cash back but was very dissapointed seeing the camera had good reviews and great sales and increase in value on the used market.
Thanks for sharing your experience John and I know how you feel. Since making this video I’ve learned of a few others who have had bad experiences too. It is really disappointing and for me I decided it was best for me to move on. Best wishes with your photography and I appreciate you watching.
Just discovered your channel. I really like the image quality of this video. May I ask which camera and lens you used for this?
I’ve had to take my XT4 back twice to Fuji, once for the screen going dead, and then the second time for the shutter button locking up and freezing!
I’m seriously wondering about the quality of these cameras, considering this hasn’t been my only Fuji camera with a problem. My pro two camera viewfinder fell off and the repair wasn’t worth doing, it’s also a known problem.
As far as them fixing the issues of the XT4, they did that ok. I just feel the cameras seemed to be a better quality if they’re made in Japan versus China.
The film cameras of yesterday seem to be of better quality. All except the nightmare problems I had with 2 Olympus OM4’s.
Thanks for watching and discussing your experience. I’m sorry to hear you have had problems as well; I know how frustrating and disappointing it is.
I wonder if I could ask for some advice from current Fujifilm GFX50S II owners. I purchased my one new in early November and am generally very happy with it. I have considerable experience with Hasselblad H3DIIs and H4D-50 cameras and still own my H4D-50. The original Hasselblad H being a body designed by Fuji.
I wonder if any current owners of the Fujifilm 50S II find that when first powered on you get a slightly annoying clonk noise? I thought this might be IBIS, but it does exactly the same with IBIS completely turned off. I find this happens with my 35-70mm lens and haven’t actually tested with the body only, which I will do.
Any assistance current owners of the 50S II could offer would be greatly appreciated.
All have a Happy New Year.
Michael
London(UK)
Hi Michael, although I don’t have the camera now I did have the exact same model. I’m sure mine was the same as yours with the same lens; when turned on there was a noise and I felt the vibration in my hands. I hope that helps and best wishes, Wayne.
Dear Wayne,
Many thanks for your comment regarding your GFX 50S II. I think I will experiment with a few Nikon lenses (old style manual focus Nikkor ones) I have and also some of my Canon EF lenses which I use with Viltrox AF adapter to see if it also happens.
I’ve been delighted with the quality of the results with my Nikon 135mm F3.5 Nikkor on a dumb adapter that produces truly outstanding results.
I like the GFX’s IBIS as I have a major spine problem and I find handholding the camera without IBIS quite difficult.
Thanks again and Happy New Year.
No problem and it’s worth trying some other lenses as you said to see what happens. I found that the GF 35-70mm produced nice results especially considering its price. Good luck and best wishes for the New Year.
I've had cause to contact Fuji UK repair quite a few times since 2019 - for my X-T2, my 100-400mm lens, and for my new X-T5 which threw a wobbly after a firmware update. They have given me a quick collect and return service and each time I have had to pay when items have not been under guarantee they have replaced various parts such as top and back covers, and in the lenses they have replaces lens groups, etc. One time I needed a lens repair and then tried to sell the lens on, only to be told by the buyer that there was fungus in the lens - I went back to Fuji and told them they had had it and not noticed that at the last repair, so they cleaned the lens for free and got it back to me quickly. For the X-T5 problem with the firmware update they had it much longer but it got referred to their Japan people who worked out a firmware fix in the next update and that solved the problem for me. So all in all I have basically had a good experience with their repair department. However, it is the 100-400 lens I am disappointed with - every repair to it has not lasted more than a few months and I don't even use it that often as it is really too heavy for me! So my gripe is more with the equipment in that case rather than the repair service. I found emails with Fuji UK to be polite and replied to in a timely manner so it seems such a shame that you have been treated so badly by them. Each repair ticket I have received back has fully listed what they have replaced inside the camera or lens - although they did not actually state what they had found to be wrong, I must admit! Shame you are changing brand as I have only just found your channel and enjoyed the couple of videos I have so far watched! However I do agree that if all this had happened to me I would definitely be changing to a new brand too!!
Thanks very much for watching this and some of my other videos! Also for your comment sharing your experiences. It sounds like you have had quite a few issues but fortunately better luck with the service department which I am glad to hear. I agree the collection/return of equipment to the repairs section works well and often is quite quick in some cases. I just haven’t had any success getting anything checked or repaired properly! Best wishes and I hope you’ll continue to have a look at my channel in the future 😊
@@WayneRobertsonPhotography I think I have been lucky with the service but not with that particular lens! After it went wrong yet again I too considered changing to another brand in frustration! I still might as I am curious about other brands now for wildlife photography. Maybe with faster and more accurate AF. I will probably subscribe to your channel to see 'what happens next' - even if not the same brand as I use, it is still possible to pick up useful bits and pieces about photography from people using other brands. (And I can look back on your older Fuji videos too when I have time.) I like the calm and concise way you present your videos from what I have seen of them so far.
@SkylarkFields There are certainly some cameras available now with great AF for wildlife photography. We are somewhat spoiled for choice! Thanks for your nice words about my videos and I appreciate you subscribing and watching!
"...which threw a wobbly after a firmware update."
Sorry, but what does this mean?
@@VegasHyruler Just a phrase to describe it had a tantrum and decided not to work properly after the update!
It's useful for technical support if you write really concise notes with bullet pointed steps to reproduce plus the expected result and actual result. Long descriptions are not helpful.
Two issues -
You need your tell us what happened with the problem 4 years ago, did they rectify things and if not then why did you stay with Fujifilm?
Secondly I think you owe it to your viewers to tell us what the two issues were, both 4 years ago and with the current GFX.
Thanks.
Thanks for watching and for your comments Chloe. For your first point I do answer all that in the video. In case I wasn’t clear: For the problem I had with a camera 4 years ago it was quite new and the store I bought it from (not Fuji but a retailer) wanted me to return the camera to them first and they then passed it to Fuji for repair. That happened twice over a few weeks and Fuji repair did nothing to fix it on attempt one nor in attempt 2. As I said in the video the retailer offered me a full refund or a new replacement camera. So Fuji failed to fix the problem twice, the retailer gave up with them and resolved the issue as I said here and in the video.
For your second point I’m afraid I won’t go back on what I said in the video. The issues were incredibly simple to identify and fix, and if they couldn’t be fixed it would signal to Fuji they need to replace the camera. It was clear they either did not attempt a fix, or they did but certainly did not check their fix. It was a persistent issue not an intermittent one. I think the important point is not the fault but rather the poor service and that it was one of the simplest faults a camera company could have to fix. Also I did mention in the video one of the concerns I had with a command dial on my GFX which Fuji gave me no feedback on therefore I don’t even know if they looked at it/tested it. I hope that helps and best wishes, I appreciate you watching.
I can relate.
That's such a shame. Fuji are good quality and for me, I have only had to use the repair department once (I have 3 cameras currently) and the service was quick and repaired perfectly under guarantee. Do you want to share which camera company you have chosen as your replacement?
Thanks and yes I really liked the cameras. Had I not had these issues with the repair department I'd still be using them. As for what I will be using now I looked at many options and considered a lot of factors and decided upon Nikon. I will release a video in the coming days covering what I bought.
Many thanks for your reply. I will be interested as to how you get on with the bigger and heavier camera as well as the bigger and heavier lenses for FF....and of course the costs!!
I did use full-frame DSLR for many years with the heavy f/2.8 lenses and it was a lot of weight to carry. If all other factors were equal I would always prefer to carry as little weight as possible. I think many of the latest mirrorless camera bodies are still quite large and heavy but it is possible to save some weight (depending on requirements of course) due to the great lenses that we can now buy. I'm used to the size having been using the GFX camera.
Peeps, please like and comment to share the video. Thank you Wayne for your video. Good luck with your new brand and let us know.
Thank you for watching and for your nice comment. It’s a busy time of year but I will definitely share my new setup when the festive period is over and I have it. Best wishes.
Fujifilm UK have always been great with me the 2 times i've had to contact them, never had an issue (touch wood) with a camera body, and both times it was wear and tear issues, not manufacturing.
however, if i'd experienced several problems that were not rectified i'd probably do the same.
I still refuse to use certain companies due to poor customer service many years ago.
Hi and thanks for sharing your experiences I appreciate it. I agree with your points and we are fortunate in photography to have plenty options. Best wishes.
Sorry for your experience. I've used Fuji for 7 years professionally. No major issues. I came to Fuji from Nikon. I'll never go back. I live in the USA.
Thank you David.
I've been a Fujifilm shooter for over a decade, Nikon before that. If I were ever to leave Fuji, this would be why. Their service doesn't hold a candle to NPS. You'd have had a loaner in 2 days from Nikon while waiting on your repair.
Fuji repair service is excellent had no problem with them.
I'm sorry that you went through this, but since you have decided to leave Fuji, you should have talked about the problems specifically because others might be having them and potential customers can know what to look out for.
Sometimes, you should use your platform to make a change in the way a business does business and let Fuji know that you aren't happy through a video, by getting tons of views from it and letting Fuji know, can but not always make a change. You did the right thing at first, going to Fuji before discussing it.
You have given them the opportunity, and if enough people see this and are having issues, they will lobby Fuji for a change.
Businesses have customers and angry customers going viral, causes changes.
I wish you well with your next camera purchase and I hope that you don't have problems. Good luck.
Thank you for your kind wishes I appreciate it.
Fuji have always been very quick, helpful and sorted any problems very quickly ..... often at no charge even though out of warranty. Most of the problems were user related or random failures that you would expect with time. I think you may be going from the frying pan into the fire. My last contact was a direct call enquiring about a damaged viewfinder cup unit ..... they sent me a replacement part FOC the same day. Without you being more informative about the actual 'faults' it's hard to see whether you are being reasonable about all this. Try moving to Leica ..... any problems and you will need to send both gear and chequebook to Germany for a minimum of 6 months .....
Hi Steve, thanks for sharing your experience which I am glad to hear has been really good. Talking specifically about the UK repair department I believe I said in my video that I’m aware many people will have had good experiences. I have read many people say they have had good experiences and many people say they have had bad ones (including worse than mine). In my video I discussed more than camera faults, but when I had a fault the speed of the item being looked at and returned to me was always good - it just never returned fixed. Fuji UK repair management themselves were bothered enough about my experiences that last year they were going to investigate it and it was escalated to other management divisions outwith the UK. Ultimately we tend to make decisions based on our own experiences and what we think is best for us and our business if we have one. I felt I was very reasonable and did what was best for me.
...... you'll be back.......
I can honestly say I won’t even though I enjoyed using the cameras.
I haven’t had any issues whatsoever with my XT3 since buying it new in 2019… I’m just sick of their poor choices in lens releases & (still) terrible autofocus system. Prob gonna switch to Nikon.
After 10 years as Fuji user, I now completely moved from Fuji to Sony with few reasons. First, Fuji now is not active with photography business anymore, last few years no new technology and innovation. While other brands keep launching new exciting features. Fuji now enjoy profit from medical business not photography. Second, a choice of third party lense is very limit. Fuji lenses are very good but some time I want to save money buying the third party lens for focal rage that I want to use but not often. Third, Fuji auto focus system is left behind all competitors now. Forth, there are many arguments between APSC and FF. However FF is absolutely winner for low light condition. Fifth, Fuji battery is far left behind Sony battery. Finally, Fuji used to have advantage of compact size and low weight. But it is not anymore.
Fuji autofocus is so bad on GFX 50s II and 100s with the 80mm , it's such a shame. I mainly focus manually now. But honestly Im quitting digital photography to return to film photography with vintage cameras. Im too bored. it is very disapointing
Thanks for sharing your own experience and decisions. I think you have some valid points there. While the newer X series cameras have improved AF I fully agree that competitors are better.
You are really dissapointed...as you should, and good riddance with them! 21 days you think is a long time? They took 10 months and numberless emails to replace a paltry XF18-55 they lost when I sent it to repair here in Spain last year.
Thanks for watching and for sharing your experience. I’m sorry to hear about your lens problem that’s terrible… You are correct I am genuinely very disappointed.
Come to film photography and get a large format camera, you will have more fun.
That’s certainly tempting for landscapes!
@@WayneRobertsonPhotography that costs a lot in films but for landscapes, that's awesome
Although I’ve personally never used one I have seen the results and the photographs have a fantastic genuine quality about them.
@@WayneRobertsonPhotography film has a personnality you dont find in digital. But it costs a lot and you will need a good scanner or you can use your dlsr with a macro lens.
As long as he’s willing to sell his house to pay for it.
It's unfortunate that you feel you received poor service from Fujifilm, but if you think any of the other brands offer better service, you may be in for a rude surprise.
Fujifilm didn’t fix any of my camera problems and I had a whole range of other issues some of which I summarised in the video. I know there may, occasionally, be issues with any brand/company offering any type of product but this was ridiculous and a company has to provide better support than this. I didn’t have any good experience when it came to support/repairs. Not one. Not once was a fault fixed. I don’t expect every experience to be perfect but I have dealt with other camera companies and my experience was worlds apart from this. Products, service and support can’t be 100% perfect all the time but support/service has to be better than this.
Sorry to hear about your bad experiences. It's disappointing, to say the least. I'm sure you've probably started to notice, however, that *both* customer service *and* competency have begun to disappear everywhere. Nobody gives a damn anymore in our current culture. The implications of all this are a bit terrifying, honestly.
Thanks Robert. I do agree that I’ve seen, and heard others mention, quite a few examples of poor service etc. from a variety of sources. It is disappointing but hopefully a few companies etc. will continue to offer good service. Best wishes.
Sorry Wayne, some feedback, spending 20 minutes to talk about your issues with Fujifilm customer service, yet not name the issues, even as you said a “simple issue”doesn’t make sense. You deflect people’s questions by saying google instead, you can google any camera & find issues. I also find it interesting that you have Medium Format gear & now shifting totally to Full frame, was your problems technical or gear quality related? Anyway your decision, I feel the title was clickbait.
Thanks for your feedback. I believe that I have one of the least clickbait channels on UA-cam. I never set out to create clickbait because it’s not me and I’m sure any longterm subscriber to my channel, or anyone who knows me in person, will know that. 20 minutes to cover many issues some 4 years ago some this year seemed fair and I didn’t fill it with heaps of B roll, fancy editing or flashy music to pad it out or increase the video length. I definitely covered the issues and my issues were with the repairs department and I detailed them well. It’s a straightforward honest video. If someone made a video saying they loved a car but had so many problems with the manufacturers repair department I’d accept that. The cars faults would be of no interest to me. If they are of interest to you that’s fine too, we are all different.
I understand your wish not to name the problems . I have a feeling that some people would like to know the faults to see if there are some common faults with those cameras. But like you say people see things differently, and there's no right or wrong way @@WayneRobertsonPhotography
Thanks very much for understanding. For anyone wondering about a common fault I am not aware of one. Potentially any camera from any company could have something go wrong. If I didn’t have problems when I needed the help of the repair department I’d still be using the cameras. @Sotangy247
I have not watched the video on principle and have unsubscribed. I subscribed as a fujifilm wildlife photographer - so if you are abandoning the brand or creating click bait titles - I need to unsubscribe. But I wanted to thank you for the positive content that you’ve created over the years. It really helped me on my journey. All the best.
Thanks for watching my videos over the years. I think you’ve made a mistake to think I’ve created any sort of clickbait as I’d never do that. I’m completely against clickbait. I’m not using Fujifilm anymore but rather than abandon them I felt I had little choice and it was causing me problems to continue using them. I genuinely appreciate what you’ve said about my content over the years so thank you for that. I am equally genuinely disappointed though (not in you) how an honest video about bad experiences can be received on the internet.
Make a video of the fault you're having
Karen.
I actually think you are doing something to the camera I have never seen anyone with so many problems with one camera brand in my life I've been a professional photographer now for probably 5 years and I Ve shot Uber 500000 photos in my life and I Ve actually never had anything go wrong with any camera it's people like you that seem to find problems in things and then get the camera back maybe it's you maybe the common denominator is you
What absolute nonsense. The problem I had 4 years ago with a brand new camera was glaringly obvious AND was verified by the camera stores professional staff who I bought it from. The same goes for the problem I had recently with my GFX again it was obvious AND verified by the camera stores staff. They checked both cameras to verify the faults before sending to Fuji. I’m not going to waste my time going over any of my other issues as your comment is ridiculous.
I do not agree with you. Problems start with the camera and then the service should correct the problem. It should not come back with the problem not fixed. Or another unseen by you. It should have been fully tested by the service centre which clearly could not have been. the common denominator is the sevice.
@WayneRobertsonPhotography We're only getting one side of the story.... Like I said I've been a professional photographer for 10 years and taken I don't know Youth Emily shot with 4 different cameras and never had a problem with any ...hmmmm
You are very naive if you think you will get better service from other systems