Hi there! It sounds like your light's cap might be experiencing some pressure issues. This can happen if the light was secured at a higher altitude and then brought to a lower altitude (like moving from the mountains to the coast), causing a pressure differential. The same thing can happen with large temperature changes - if the unit was packed in a hot environment and then moved to a colder one, the pressure inside the light can create a vacuum or too much pressure, making the cap difficult to open. We recommend you avoid forcing it open, as this could damage the thread. Instead, it’s best to take the light to the dive centre or agent where you purchased it for them to assist. If you’ve been diving in saltwater, there may also be some salt build-up. In that case, soaking the light in fresh, room-temperature water for a few hours might help dissolve any salt and make it easier to open. Let us know if you need more assistance!
I received mine and paid for 2-day shipping because I was leaving on a cruise. The company neglected to include the battery and I needed to buy it elsewhere. The lamp head was extremely tight so much so that I could not readjust the angle or charge or insert the battery. If I shouldn't use tools, how do I open it?
The unit should always be shipped with the battery casing open. As if it changes altitude IE it gets packed and sealed in an area above sea level and shipped to a coastal area the pressure inside is way less then the pressure outside creating a vacuum making it almost impossible to open. You could try soaking in warm water to expand air inside battery chamber to open it or your only other option is to take it where pressure is equalised to open it. * What you have is a case of mask squeeze but in your battery casing with no way to equalise it with out damaging housing.
Helo my lamp is super tight rightnow what should i d?
Hi there! It sounds like your light's cap might be experiencing some pressure issues. This can happen if the light was secured at a higher altitude and then brought to a lower altitude (like moving from the mountains to the coast), causing a pressure differential. The same thing can happen with large temperature changes - if the unit was packed in a hot environment and then moved to a colder one, the pressure inside the light can create a vacuum or too much pressure, making the cap difficult to open.
We recommend you avoid forcing it open, as this could damage the thread. Instead, it’s best to take the light to the dive centre or agent where you purchased it for them to assist.
If you’ve been diving in saltwater, there may also be some salt build-up. In that case, soaking the light in fresh, room-temperature water for a few hours might help dissolve any salt and make it easier to open.
Let us know if you need more assistance!
super stoked ! cant wait to get mine and try it out!
I received mine and paid for 2-day shipping because I was leaving on a cruise. The company neglected to include the battery and I needed to buy it elsewhere. The lamp head was extremely tight so much so that I could not readjust the angle or charge or insert the battery. If I shouldn't use tools, how do I open it?
The unit should always be shipped with the battery casing open. As if it changes altitude IE it gets packed and sealed in an area above sea level and shipped to a coastal area the pressure inside is way less then the pressure outside creating a vacuum making it almost impossible to open. You could try soaking in warm water to expand air inside battery chamber to open it or your only other option is to take it where pressure is equalised to open it. * What you have is a case of mask squeeze but in your battery casing with no way to equalise it with out damaging housing.
but u cant get it on wrong!!