Smart move on the refund. Take serial numbers too so they don’t have their friend send it back in. Folks like this is what ruins good hearted people. You do quality, professional work Tony. Hats off to your expertise and patience!
About that other comment, the GPU showed a 3070 because it was an incorrect BIOS version when he had the "no audio" issue. After that, he found the correct version.
@@silverback2773 But then if he did NOT touch the GPU BIOS and it was WRONG, then when did it become the WRONG BIOS? You're pointing directly to yourself. You messed with both BIOS and didn't communicate that properly. You left it as a trap.
1. I would NOT have given back a refund as the laptop was working when you sent it back to him. 2. I would post a link to this video on the Reddit thread so that people on that thread can see exactly what happened.
@@bearde_mut9731 according to the costumer it isn't, the gpu isn't boosting properly and when the costumer tried to change the performance profile to max they got a black screen
You shouldn't even worry about what people on Reddit think. An inaccurate description of events with no evidence is all people on Reddit need to get their pitchforks out.
Now the guy is in the comments publicly stating that he messed with both the System BIOs and the GPU BIOS and that, as a result of what he did, the laptop was no longer compatible with the third party software he used. He's literally saying "I messed the whole thing up so I bashed the big UA-camr for a cash back". 😑
Now why would anyone in their right mind mess up with the system bios and gpu bios just to get a stupid software to work?! This beyond stupid, this is clinically insane!
Yep, the customer did everything right and did nothing wrong. It’s amazing you got it working again from the state that it was in. Of course no one saw that and of course the idiot customer bricked it and blames you.
@@akierum This. So many repair shops go under because they do not do the basic paper work to cover their ass. Mechanics have to do it by law for safety reasons, but it's a good practice to have regardless of what you're repairing.
Thank you for the reply on the reddit post that was later deleted, wanted to let you know i was able to see the reply and found this video that you so kindly provided. Absolutely amazing that you were able to repair this cluster but just sad for the customer to ruin it and attempt to smear you while trying to skirt their own actions and blame you for anything! Keep up the amazing work and the incredible channel!
Yep. I had a customer send in a laptop with a no power issue which I fixed. She paid the invoice and I handed the machine back over. 2 weeks later, she called me up demanding I fix the laptop because the battery was no longer working (the laptop worked fine otherwise). I told her that the battery failing has no relation to the repair I did and that I wouldn't be replacing it free of charge under warranty. She threatened to sue me at which point I mentioned the terms and conditions she'd agreed to. She never messaged again. Some people just try it on. It's shameful.
I found the reddit post. I wanted to comment. Then I read some posts and refrained myself. OMG. I would have sent it back when they failed to send the PSU.
I am an electronics technician in Argentina, a country where this type of scammer abounds. The repair work was carried out with the usual excellence. The gaming notebook arrived in very poor condition, handled. Despite all that, it was repaired correctly. The customer again touched what he shouldn't have and that indisputably invalidates the repair warranty. Perhaps the refund was to get rid of the problematic customer. I send my customers an email with the technical service conditions and limited warranty, which must be answered by the customer accepting the conditions before doing the work.
Thats Exactly what I do. Limited Warranty. clear and precise Bold Printed even. Full write up of service done, video Proof if needed I record all my repairs/service. I stopped servicing laptops Years ago though, too much pain in the arse to be bothered with them. Desktop Only now. Much simpler to work on, parts avail;able everywhere with same day o4r next shipping. can have a turn around in 2-3 days tops. No need to Soldier, just replace the faulty part or sort the software/User foul ups in a couple hours time. Ill leave it to Tony for board level repair is need be. If my RMA of my new 7800xt doesnt go through hes getting It sent to him for a fix. Thats if Sapphire doent honour the warranty. I wouldnt trust Anyone else to fix it but this bloke. HEs got my Full endorsement/recommendation.
Sorry for the terrible experience you got. This is why we have very few good repair shops. Cause the good ones get punished and the bad ones don't care about anything. Hope this doesn't discourage you completely
Man I have so much respect for you. You went out of your way you diagnosed fixed as well as documentated and taught all of us. I now understand firmware just a little bit better if I ever have a sound problem ever again. Thank you. I have an old Alienwear M17x R4 laptop I bought used years ago for cheap that was broken, bought a new motherboard for it. It has been an absolute misery getting it to work but if I cannot diagnose it with the new parts I bought and after getting a new CPU soon I will send it to you.
Sorry you got treated so badly by the customer.....honestly you did what is right by allowing your conscience to remain free from accusations.....not saying you would have been wrong to keep his money but at least you are now free from his accusations.....the life of a repair tech doing complicated repairs for uneducated people, I suppose.....hopefully UA-cam can help make up the difference. Honestly you are the only one I would recommend for repairs.....
If you're deep enough into the rabbithole that you perform unsuccessful amateur solder-jobs and flash your device's BIOS, you're not doing things like this because you're "uneducated" You do this because you're not a good person, and will never be a good person.
Absolutely hate those kind of people that are entitled horrible customers trying to blame hard working people for their own failures and incompetence. The worst part is, you can do everything right, still give them their money back and you will still get bad publicity from it because they want other people to suffer. Sorry for the loss, at this point it's best to ignore the toxic feedback when you know you've done everything right.
Same reason why there are less and less honest repair shops willing to go beyond for customers. Most repair shops that last will bleed you your money without repair honestly have a contract agreement for repair. My local trustworthy repair shop for laptop has a contract and terms explaining in detail that repair/partial repair still cost you your time and they should already accept the fact that their device was broken to begin with (more over the fact that some unqualified repair has been done, here it would already be rejected if touched by other repair shops) and fixing should have the customers liability that it could have a "NO FIX"
Keep up the great work! You took the best course of action. This is just someone you write off as a customer for good. Unfortunately, they're everywhere and regardless of the trade you're in, you'll experience one of them eventually.
I used to work as a sales assistant for a teleco and the amount of people who would take their brand new high end phones, that they couldn't afford so they opted to pay 3 times the cost over a 2 year bill contract, into the very dodgy repair shop next door instead of coming to us for warranty was utterly baffling. Of course, I then got eaten alive for reminding them that any and all third party repair invalidates any warranty and they had to take it up with that dodgy shop, which routinely changes hands and registered business name to avoid prosecution.
@@bearde_mut9731I mean based on warenty law no that's not how it works. If you can prove the damage was related to the repair done then yes you can void the repair on that part. Sounds like normal telco scummy policy and this illegal operation is very common in tech. Can/us warenty laws Edit To prove this point if you have your seat replaced in your car than your engine blows up does the auto maker get to claim you put a seat in therefore we don't have to cover your engine warenty?
Great job on giving apt video about the repair and especially how you handle business and work ethics. What I took from that was that you give a total responsible work ethic; you did the work and did it right to the job, and that was it. What happened was, and is the overall consensus, his fault for the device errors again. The money returned for work put in and out of labor costs on your end is perfect example of showing that you don't BS people for money. Kudos to you, and if my friends come to me that need any computer component repairs I'd gladly hand out your business card and hands down say "the guy does quality work. Pay him for what he asks and he wont give you the runaround." 👍 I'm sure its been brought up to you but have you given any thought to maybe helping the retro gaming community to restoring older consoles to make sure they last even longer and touching up components inside them?
Yeah of all the gaming/ IT related groups/ communities the retro crowed is overwhelmingly chill. Probably because they're mostly all adults with a handful of lazy teenagers sat at home. They know how it be.
Tony, awesome work, as always! Your work ethic is second to none, and your price is extremely reasonable! US$370 does not even cover a battery+screen replacement on a flagship SAMSUNG Galaxy Phone, let alone fixing so many different issues on an ASUS gaming laptop. I do understand why you returned all the money, though, and that only shows how good a person you are! Keep doing what you're doing! Even more success will find you for it.
i have similar issues with fixing car stereo amplifiers. i would replace driver mosfets charge a low price, lower than most repair centers, they would hook it up bridge it down below operating specs and blow it again and try to say i never fixed it right to begin with. so then i had to become a teacher to show them what they did wrong. some people do learn, but others do not.
I have followed this issue, it is clear that the customer is to blame for his reckless behavior of meddling with BIOS chip using third-party Github software G-Helper (that is made by one man without thorough testing on all different BIOS version of Asus laptops), all for the sake to use his RTX 3060 external GPU. Remember, the customer received the laptop from Tony in working condition except with weak wifi signal which the customer said did not bother because he can simply buy wifi dongle. And for those who are saying that the repair is easy and should be cheap because it is just flashing the BIOS: you can see the video itself, the repair that cost $370 is NOT just flashing BIOS, there are some issues alongside that including knocked components. I do highly respect Tony decision to refund completely the fee, which I do see unnecessary.
Ermm.....what do you mean "just for the sake to use his RTX3060"? Are you a clown? Do you not know how to use your brain? Are you so easily manipulated? You gullible fool. You buy a gaming laptop primarily for the dGPU, that is what allows you to game at high framerates on the damn thing. If you don't use the dGPU why would you buy a laptop that has one in it? And if it stops working you'd want it repaired. Would you take your car to the mechanic to repair your 6 cylinder engine to get your car back and realise only 3 cylinders work? Then the mechanic refuses to repair because you drive your car too fast and the 3 cylinders he repaired are also damaged again? If the mechanic did not "fully" repair what he was paid to do then he has to take it back and complete his job.
G-helper did not cause this. Something is going on with the MUX switch that bypasses the igpu connecting the dedicated gpu directly to the laptop monitor. The customer would be in the same situation had he used armoury crate (the official software) to switch to the dedicated gpu. The modes are already embedded in the bios. All these programs do is access it and make the switch.
@@randyedelen5770 thank you for being the one person to say this. G-Helper only would have changed the BIOS option, same as armoury crate or as doing it yourself in BIOS. There was something wrong with the laptop to begin with.
Hey Tony, you did perfect with fixing the laptop to your best abilities. Unfortunately the crowd coming to you are having different flavours. If this was an unpleasant flavoured one as proved, leave it behind and keep in miond the lesson well learned. Avoid such dramatic customers. Maybe introduce a basic diagnostic fees to be paid in advance, so that you are not out of pocket because of such idiots. God Bless! 👍👍
That's it. A very good job Tony. I know u're a responsible kinda guy. GG Edit : and for the laptop's owner, if the laptop was fully repaired, Tony deserves the payment (that 370). He is taking the blame for his lack of experience on the 1st try, and he did fix it on this second one. So yeah, Tony deserves the payment.
Holy crap you just gave me some dejavu on the Audio / Laptop revisions. Nightmare of a time fixing one a couple yrs back... Same thing. too many versions and I had wrong bios. Good times eh mate?! Cheers,
I have a GX701GXR Zephyris. First thing that failed after a few months was on of the cooling fans. Got a new one on aliexpress and fixed it myself. Been good for 3 years now.
what a nice guy, he broke his stuff and then blame you for not using crystal ball to know what he did :D Thanks for showing us... I guess he will not admit that he is wrong here
No he won't he is in this comment section still trying to peddle his completely falsified version of event's despite the video evidence to the contrary. People like this never get the help[ they need because they won't entertain the notion they need it.
@@bearde_mut9731 No need to be rude here. NWR omitted the entire email conversation that he had with this person, not actually explaining the way this computer was supposedly bricked, nor naming the software that supposedly did it. The claim in this video is that he knows for a fact that the software bricked it, when that isn't really the case. The customer claims to have bricked the laptop by switching it to dGPU mode, using the MUX switch built into the laptop. In case you don't know, a MUX switch essentially switches the laptop from the iGPU to the dGPU. NWR admitted on Reddit to not knowing what a MUX switch was, and admitted to not testing it in the laptop. The name of this third party software itself is also omitted in the video, that software being G-Helper. G-Helper is simply a replacement for ASUS' Armoury Crate, which uses the same underlying code while trimming the fat to be lighter on CPU. It doesn't inherently do anything that Armoury Crate doesn't. It uses the same endpoints as armoury crate, and as such I don't believe it could have caused the issue.
@@Polyeith The warning on git hub says that it had a high probability of doing precisely what happened to the laptop. Seems pretty open and shut to me. The owner tried to scam him for a free repair. Sod off back to reddit with your subjective bs.
This was saddening, you got an expensive paperweight and fixed it mostly, he broke it again and now demanding to fix for free. He deserves Alex's service, that's why I think generosity of heart can be a terrible deal if you're doing business, same things happened with me, I eventually ran out of a computer selling and repair shop
Some customers don't deserve your servicing, from what I have seen so far, you know more than the professional, and you get it fixed even when you shouldn't touch it. This video will show those that wrote his post, he was lying, the truth will always come out in the long run, just brush it off and forget about it.
But it's fun. It's satisfying to get one working again. This was the most expensive laptop repair I ever attempted I think. The most expensive for me 😃
@@Itsjustrey97 true... asus gaming laptop owners think they r on top of the world for being an asus zephyrus laptop owner... everybody should hail them...
And if working for Corporate America has taught me anything... The only acceptable answer to give those people is: "No refunds." Also, being the guy that broken stuff gets sent to, when no one else can/will fix it?... Put's NWrepair in a power position. Use that powwwa mon!
Why did you even refund? Should have just released this video, you have a large enough community for them to make sure that the information does not stay one-sided on the lynch thread, would have happily done so.
@@silverback2773your side is just that you flashed the wrong bios after getting back a working laptop and then asked for a free re-flash, then opened a reddit thread where you put choice information that just happened to get it turned into a lynch thread. Is this inaccurate?
@@silverback2773 You f ed not only Tony, but his future customers and people that want to help them customers. By your own stupidity and shamelessness . Hope you're proud, your kind always is.
@@silverback2773 there is no coherent telling of your side under this video. You are telling a slightly different story under all the main ones, just like your last message here, which is not the same as activating the mux switch as you said in another thread. The fact is the main bios was magically also corrupt, and the board had amateurish repair work all over. Tony fixed all those. You cannot expect the guy to go through all the asus repair checklist for all their proprietary features. Asus usually rolls their own standards on consumer laptops, people really should never mod their hardware. As far as an electronics repair guy who is trying to make the machine work, I think he has done a great job. If you had been messaging him all throughout the process, you should've asked him to explicitly flash vbios and provided the factory vbios yourself. Tony is indeed aware vbios's exists, as he has flashed them before on his videos. I still can't see good intentions from your side on this.
Seen heated reddit comments, was about to make long angry comment to those people, but.... meh. I'm sorry you had this experience. I hope you will get more nice clients and if they like to tinker with software or whatever they will let you know and stay in touch and will tell what they want to test and what is the goal and it willbe much easier to proceed. don't listen to them, love your videos ✨ Regarding one of them "when claiming warranty, never say you used unofficial software to do changes" >__
Customer blames you… for what? In my shop if there is evidence of shoddy different shop work we immediately reject any boardwork. He should be thankful you even agree to touch the board and even gave warranty.
Ya that's what warranty is for it protects both party. I have also seen similar situations where customer claim are seeking free replacement/repair at my expense, Stick to your warranty terms and deny the warranty in such situations.
I mean I've done that plenty of times with Lenovo legion laptops. Not sure about Asus laptops. I avoid those things like the plague. I've had more Asus laptops fail than any other vender. I strongly prefer Lenovo machines these days. I recommend their precision, entry business thinkpads, and highest end legion laptops. I personally have a 14900hx and 4090 legion 9i laptop I picked up for $1800 used and I've been quite happy with it. Very acceptable ml performance. MacBooks can hold larger models due to their shared memory but those things cost $7k. Yikes.
To be clear, all the customer did was enable Asus' ultimate mode where the igpu is disabled and the dgpu outputs to the screen directly. Not "fiddling with the bios". Customer caused many problems, but not from this specific program (Edit for clarity)
@@matthewl419yup it was the GPU bios and not the system bios, which is why I got a black screen when setting it to ultimate mode. Tony only flashed the system bios which is why I was having problems. I reflashed the GPU bios and now everything is working as it should.
@@matthewl419 Customer is on Reddit talking about how he flashed the GPU bios and then removed the BIOS chip himself (why?) and knocked a bunch of components off... Kid messed with stuff he doesn't know about.
So the costumer corrupt his own BIOS, and than you come in, fixin it reprograming it. Whatever the costumer does the think again😂 absolute cinema what da dawg doin. Btw great job, i like your content❤
Great work. As for the smart ass customers like that, revert the device to the original state you got it in and return it as no fix before doing the refund
That reddit post in the asus rog forum was ridiculous dude, i'm sorry that happened. You did not have to "redeem" yourself here. This kid did not explain the issue properly from the start then cried like a *****
Yep...always a customer that you just do not need. Good job on the refund. That is not easy. Smart move though. May you have many many more good customers in the future.
Caring about what reddit says was your first mistake. These people are only there for drama and bandwagonning. I doubt many of them are even your potential clients.
Well, thankfully, they certainly aren't now and who cares. They're pretty insignificant in the grand scheme of things. Tony will always have business because he is very transparent no matter what the situation.
What thermal paste did you use? The Laptop uses liquid metal so replacing it with normal paste made for PCs is just going to result in it pumping out then throttling. Most people recommend Honeywell PTM7950 for Laptops just curious as it can be the reason why the original seller complained about bad performance
Tony, you saved me a lot of money by fixing my GPU, very quickly on top of that. I suggest you doing some kind of evaluation on the next item and confirm it with the customer what the obvious preexisting issues are. That way, others don't try and screw you over. It sucks, more work for you and delays for the customer, all because some people are impossible to please. These kinds of situations are why they have warning labels on cleaning products not to be consumed...
I have seen this guy reddit post and I have to say this is his fault and the way he title and writes in the reddit post paint himself as the victim, the way the reddit people only pay attention to the wifi antenna and completely forget about the all of the other repairs is funny, to me,
You read the reddit post and say he paints himself as the victim... And this video where NWR cries about being called out on reddit in some whiny "court of public opinion" bs while simultaneously falling back to his OWN court of public opinion (this channel's subs) isn't playing victim???? He conveniently downplayed the fact that he did not repair the WiFi connectivity for the customer yet still charged him for it. Barring all of the customer's prior stupid decisions this alone is a scummy move. Then, he still reinforces the suspicious GitHub software, which is G-helper, which also uses the exact same endpoints as armory crate, the official asus software. He does repair the laptop, yes, but the customer has paid for it. People are focusing on the fact that he did not fix the wifi antenna (suggested the customer to buy a USB dongle out of his own pocket, what a shitty thing to say) and flashed the wrong bios, causing the ultimate mode preset to result in a black screen.
That's not how this works my guy, if (and yes I agree Tony didn't in this case) you fuck up you have to give it back. It's the law. What you're saying has more to do with trading and people getting cold feet at the first sign of a dip in the market, totally different ball game.
People who dont know what they are doing need to leave well enough alone. Why mess with the bios chip? Dude just needs to stop. Tony you should turn him down based on principle alone.
He can do whatever he like, just don't blame others if something goes wrong. He can set it on fire for what I care, just don't expect that it will work after that. Or that someone *should* fix it.
To be fair, i couldn't conclude anything from these repair session because I'm not sure what is exactly going on but you shouldn't let the repair to be free at least you did fix something
This was an exellent repair and an enjoyable video! Laptop repairs always look annoying and make me glad a desktop fits my needs. I looked through the reddit thread and those guys are a piece of work. You really shouldnt mess with the bios if you dont have to, and ESPECIALLY if you dont know what you're doing with custom software. It may just turn around and bite you, as the customer found out. Its for the best that the customer got refunded. The customer is a liability and the revenue loss is worth it to be free of the headache.
- He send a broken Laptop to you to repair it. - You fix it (except BT antenna) - He brick it with a random BIOS and want a free repair? *clap clap clap* What a idiot of customer.
The customer used ghelper to switch the performance modes. From the reddit post you just have half of the context. The customer just mentioned that only BIOS was flashed and nothing else. All the other repairs were not mentioned. If you just have to context of a BIOS reflash for 370$ then that is expensive but the video proofs that the effort was waaaaay more to fix that thing.
@@lKurosakiltrue. but what I can tell you is that G-Helper reasonably couldn't have broken the laptop, and based on the fact that NWR admitted to not knowing what a MUX switch is, I would tend to believe the customer on this one.
customer bricked it the 1st time, and he also bricked it twice, i hope he will learn now, i also believe he has to pay for 2nd time aswell, bios related issues its a 70-80% to users error the rest goes to windows capsule updates(aka windows is upgrading your machines firmware)
"But whatever, I paid 370 dollars just to get sent a damn brick" Says this prior... "but simply changing modes caused it to not work anymore" means it was working when he got it. This means that person is lying about something. It can't be "sent a damn brick" if it was working when he received it back. Admits it bricked because of something he did and not what northwestrepair did. There are people out there that will deliberately try to waste your time and try to tank you and your reputation. I suspect that this is one of them.
Why people? Why put liquid metal on something thats not meant to have liquid metal on it? Things with liquid metal have barriers on them to keep the liquid metal where its supposed to be! Its not worth a 5 degree drop in temps. Stop ruining your laptops.. and gpus.
Liquid metal is very common in Gaming Consoles and Laptops actually. Practically an industry standard these days. However, it's more likely the owner/ customer nocked it around being due to a lack of experience.
@@lemagreengreen Most high end and some mid tier laptops (both for gaming and productivity) come with liquid metal as standard these days. It's been common in gaming consoles for quite some time also.
Hello🤝good job Tony, the client is just another idiot, it's a pity that you spent so much time on it, but all is not lost, we have a video and experience with your repair, best regards
To power this laptop, you can probably use USB C PD. Many Asus laptops include it like the Zephyrus G series. This one probably has the components for it.
Please can you do laptop upgrade videos? It would be very interesting if you swapped a laptop's gpu with a more powerful one and also upgrading the vram.
I got half way through a repair (I fix laundry equipment) and left it there because the customer wanted to do the testing instead of me to save money. Then the wife called me and said it didn't work and I owed her the rest of the repair for free. I said no, she yelled and hung up and gave me a bad review on google and went to the credit card company and demanded the money back. I suspect she'll get it, since I hadn't gotten them to sign any paperwork.
Laptops are a pain to fix. If you buy a gaming laptop, Max out that warranty if you can. It's worth it. The issues with gaming laptops are never ending. Failure rates above 80% after 5 years. Tiny thermal envelope, 100c temps, plus constant user abuse, yeah they're not going to last very long. Plus they're pricey for what you get. For the price of a nice laptop you can build 2 desktops to use at 2 different locations. Imo buy a MacBook if you can and call it a day. Those don't fail quite as much. If some software refuses to run on that MacBook with the various emulation it provides... Best of luck.
Yeh software can throw a wrench into diagnosing hardware ,even for a diesel mechanic.Like replacing a starter when the TCM unit was flashed wrong by previous dealer,then you get it.Why do a starter when you can easily jump the selinoid to test first?I said TCM or update or lets not touch it.We bought the program and updated and it had the wrong revision.Had a snapon scanner hooked to an International and it called it a chevrolet.Wasnt sure if it was the wrong software for scanner or the truck side ecm.Crazy shit sometimes.And sometimes I just see engine code and know what to change without testing,it is a mixxed bag diagnosing.And sometimes takes 4 hours just to get to the part reprogram let alone remove just to get a number off of it to make sure you have the correct PN and module year and what vehichle model and engine.It is insanity.
Get some seminars on customers handling especially for Laptops from Sorin.... He now started to upload courses in his channel, so asked him to make one.
Good business thats what keeps businesses open. Yeah you lost money on this deal but think about it like this. The customers not all there I mean he didnt even send the power cable. Cheaper to wash your hands and never help him again. Sorry you had to deal with a person like that, there will be more unfortunately in your line of work. Thanks for posting the videos you do.
At least you were honest and generous. Could have said sure I'll fix it, take it and keep it until he pays the original repair fee and new fee. You have never seen a more wretched give of scum and villainy
Smart move on the refund. Take serial numbers too so they don’t have their friend send it back in. Folks like this is what ruins good hearted people. You do quality, professional work Tony. Hats off to your expertise and patience!
That is why you need to sign agreements, dont you know that in usa?
True bro is a pro but he somehow gets some of the weirdest customers
You fixed it, you deserve the money. If the customer is stupid enough to brick the laptop on his own, that's his problem not yours
I wouldn't give this guy any money back. You did fix it !
About that other comment, the GPU showed a 3070 because it was an incorrect BIOS version when he had the "no audio" issue. After that, he found the correct version.
@DenjiW he did found the correct version and flash it so problem fixed
@@nikolaygeorgiev2921no he flashed system bios. Not the GPU bios. Atleast I don’t think. He sent my laptop back with the wrong GPU bios.
@@silverback2773are you the guy that send this laptop?
@@silverback2773 But then if he did NOT touch the GPU BIOS and it was WRONG, then when did it become the WRONG BIOS? You're pointing directly to yourself. You messed with both BIOS and didn't communicate that properly. You left it as a trap.
You are a good gentlmen... dont loose the good in you for those that are not... keep up the good work...
1. I would NOT have given back a refund as the laptop was working when you sent it back to him.
2. I would post a link to this video on the Reddit thread so that people on that thread can see exactly what happened.
There is no satisfying reddit mobs. Best not feed the insanity any further.
Reddit is a bot infested cesspool.
According to the costumer the gpu wasn't boosting properly and the gpu bios was still defective
@@Ashayiii Yeah because the customer messed with it, again.... We can clearly see it running perfectly in the video as it should be.
@@bearde_mut9731 according to the costumer it isn't, the gpu isn't boosting properly and when the costumer tried to change the performance profile to max they got a black screen
I went on Reddit to get some computer advice and they advised that I get a divorce.
have you hit a lawyer yet?
And therapy
Great advice tbh
Lol
Then answer to them fuck joe biden
Bro you are a lot nicer than most lol , that guy didn't deserve his money back
You shouldn't even worry about what people on Reddit think. An inaccurate description of events with no evidence is all people on Reddit need to get their pitchforks out.
I have email receipts to prove everything. His side isn’t 100% wrong but is very biased to make it look like he did no wrong.
Isn’t Reddit just people with pitchforks though? Every / has a conspiracy theory lmao
@@silverback2773 where is this email receipt? And how'd we know it is not fake?
@@silverback2773 Cry harder
@@silverback2773 From the looks of your laptop to begin with, you're a loser.
That customer didn't deserve a refund.
Now the guy is in the comments publicly stating that he messed with both the System BIOs and the GPU BIOS and that, as a result of what he did, the laptop was no longer compatible with the third party software he used. He's literally saying "I messed the whole thing up so I bashed the big UA-camr for a cash back". 😑
Wait, really??
Now why would anyone in their right mind mess up with the system bios and gpu bios just to get a stupid software to work?!
This beyond stupid, this is clinically insane!
Yup, dude is nothing but a spoiled tard brat withtraces of tism lmao🤡
@@derthevaporeon Yeah reading his Reddit posts now, kid is an idiot.
Not true, I only messed with GPU bios before sending it to Tony. I never messed with system bios
Yep, the customer did everything right and did nothing wrong. It’s amazing you got it working again from the state that it was in. Of course no one saw that and of course the idiot customer bricked it and blames you.
I hate customers like these
Sign agreements before repair
@@akierum This. So many repair shops go under because they do not do the basic paper work to cover their ass. Mechanics have to do it by law for safety reasons, but it's a good practice to have regardless of what you're repairing.
Thank you for the reply on the reddit post that was later deleted, wanted to let you know i was able to see the reply and found this video that you so kindly provided. Absolutely amazing that you were able to repair this cluster but just sad for the customer to ruin it and attempt to smear you while trying to skirt their own actions and blame you for anything! Keep up the amazing work and the incredible channel!
Warranty is for fixing things that you broke or made worse, There are customers who never sattisfied. Thumbs up for the repair
Yep. I had a customer send in a laptop with a no power issue which I fixed. She paid the invoice and I handed the machine back over. 2 weeks later, she called me up demanding I fix the laptop because the battery was no longer working (the laptop worked fine otherwise). I told her that the battery failing has no relation to the repair I did and that I wouldn't be replacing it free of charge under warranty. She threatened to sue me at which point I mentioned the terms and conditions she'd agreed to. She never messaged again. Some people just try it on. It's shameful.
I found the reddit post. I wanted to comment. Then I read some posts and refrained myself. OMG.
I would have sent it back when they failed to send the PSU.
I am an electronics technician in Argentina, a country where this type of scammer abounds. The repair work was carried out with the usual excellence. The gaming notebook arrived in very poor condition, handled. Despite all that, it was repaired correctly. The customer again touched what he shouldn't have and that indisputably invalidates the repair warranty. Perhaps the refund was to get rid of the problematic customer. I send my customers an email with the technical service conditions and limited warranty, which must be answered by the customer accepting the conditions before doing the work.
Thats Exactly what I do. Limited Warranty. clear and precise Bold Printed even. Full write up of service done, video Proof if needed I record all my repairs/service. I stopped servicing laptops Years ago though, too much pain in the arse to be bothered with them. Desktop Only now. Much simpler to work on, parts avail;able everywhere with same day o4r next shipping. can have a turn around in 2-3 days tops. No need to Soldier, just replace the faulty part or sort the software/User foul ups in a couple hours time. Ill leave it to Tony for board level repair is need be. If my RMA of my new 7800xt doesnt go through hes getting It sent to him for a fix. Thats if Sapphire doent honour the warranty. I wouldnt trust Anyone else to fix it but this bloke. HEs got my Full endorsement/recommendation.
Sorry for the terrible experience you got. This is why we have very few good repair shops. Cause the good ones get punished and the bad ones don't care about anything. Hope this doesn't discourage you completely
Man I have so much respect for you. You went out of your way you diagnosed fixed as well as documentated and taught all of us. I now understand firmware just a little bit better if I ever have a sound problem ever again. Thank you. I have an old Alienwear M17x R4 laptop I bought used years ago for cheap that was broken, bought a new motherboard for it. It has been an absolute misery getting it to work but if I cannot diagnose it with the new parts I bought and after getting a new CPU soon I will send it to you.
literally everybody tried to blast ellie in the last of us... still no mod exists that lets you do so. this is the most important issue ever
Sorry you got treated so badly by the customer.....honestly you did what is right by allowing your conscience to remain free from accusations.....not saying you would have been wrong to keep his money but at least you are now free from his accusations.....the life of a repair tech doing complicated repairs for uneducated people, I suppose.....hopefully UA-cam can help make up the difference.
Honestly you are the only one I would recommend for repairs.....
If you're deep enough into the rabbithole that you perform unsuccessful amateur solder-jobs and flash your device's BIOS, you're not doing things like this because you're "uneducated"
You do this because you're not a good person, and will never be a good person.
Absolutely hate those kind of people that are entitled horrible customers trying to blame hard working people for their own failures and incompetence. The worst part is, you can do everything right, still give them their money back and you will still get bad publicity from it because they want other people to suffer.
Sorry for the loss, at this point it's best to ignore the toxic feedback when you know you've done everything right.
Same reason why there are less and less honest repair shops willing to go beyond for customers.
Most repair shops that last will bleed you your money without repair
honestly have a contract agreement for repair. My local trustworthy repair shop for laptop has a contract and terms explaining in detail that repair/partial repair still cost you your time and they should already accept the fact that their device was broken to begin with (more over the fact that some unqualified repair has been done, here it would already be rejected if touched by other repair shops) and fixing should have the customers liability that it could have a "NO FIX"
Keep up the great work!
You took the best course of action. This is just someone you write off as a customer for good. Unfortunately, they're everywhere and regardless of the trade you're in, you'll experience one of them eventually.
I used to work as a sales assistant for a teleco and the amount of people who would take their brand new high end phones, that they couldn't afford so they opted to pay 3 times the cost over a 2 year bill contract, into the very dodgy repair shop next door instead of coming to us for warranty was utterly baffling. Of course, I then got eaten alive for reminding them that any and all third party repair invalidates any warranty and they had to take it up with that dodgy shop, which routinely changes hands and registered business name to avoid prosecution.
@@bearde_mut9731I mean based on warenty law no that's not how it works.
If you can prove the damage was related to the repair done then yes you can void the repair on that part.
Sounds like normal telco scummy policy and this illegal operation is very common in tech.
Can/us warenty laws
Edit
To prove this point if you have your seat replaced in your car than your engine blows up does the auto maker get to claim you put a seat in therefore we don't have to cover your engine warenty?
Great job on giving apt video about the repair and especially how you handle business and work ethics. What I took from that was that you give a total responsible work ethic; you did the work and did it right to the job, and that was it. What happened was, and is the overall consensus, his fault for the device errors again. The money returned for work put in and out of labor costs on your end is perfect example of showing that you don't BS people for money. Kudos to you, and if my friends come to me that need any computer component repairs I'd gladly hand out your business card and hands down say "the guy does quality work. Pay him for what he asks and he wont give you the runaround." 👍 I'm sure its been brought up to you but have you given any thought to maybe helping the retro gaming community to restoring older consoles to make sure they last even longer and touching up components inside them?
Yeah of all the gaming/ IT related groups/ communities the retro crowed is overwhelmingly chill. Probably because they're mostly all adults with a handful of lazy teenagers sat at home. They know how it be.
Keep your heart do not let the selfish take your kindness!! Best videos ever! More laptop repair!!!
You and us all gained in the process. Hats off to you for the patience!
Tony, awesome work, as always! Your work ethic is second to none, and your price is extremely reasonable! US$370 does not even cover a battery+screen replacement on a flagship SAMSUNG Galaxy Phone, let alone fixing so many different issues on an ASUS gaming laptop. I do understand why you returned all the money, though, and that only shows how good a person you are! Keep doing what you're doing! Even more success will find you for it.
Tony you are genius man, i learn lot of things via your tutorials and fix my own mistakes.
You are a good man... definite thumbs up. Thank you.
i have similar issues with fixing car stereo amplifiers. i would replace driver mosfets charge a low price, lower than most repair centers, they would hook it up bridge it down below operating specs and blow it again and try to say i never fixed it right to begin with. so then i had to become a teacher to show them what they did wrong. some people do learn, but others do not.
I have followed this issue, it is clear that the customer is to blame for his reckless behavior of meddling with BIOS chip using third-party Github software G-Helper (that is made by one man without thorough testing on all different BIOS version of Asus laptops), all for the sake to use his RTX 3060 external GPU. Remember, the customer received the laptop from Tony in working condition except with weak wifi signal which the customer said did not bother because he can simply buy wifi dongle.
And for those who are saying that the repair is easy and should be cheap because it is just flashing the BIOS: you can see the video itself, the repair that cost $370 is NOT just flashing BIOS, there are some issues alongside that including knocked components.
I do highly respect Tony decision to refund completely the fee, which I do see unnecessary.
RTX 3060 Desktop is barely faster (or even slower) than the RTX 3070 mobile. Customer must be a real pro. 🤡
Ermm.....what do you mean "just for the sake to use his RTX3060"? Are you a clown? Do you not know how to use your brain? Are you so easily manipulated? You gullible fool.
You buy a gaming laptop primarily for the dGPU, that is what allows you to game at high framerates on the damn thing. If you don't use the dGPU why would you buy a laptop that has one in it? And if it stops working you'd want it repaired.
Would you take your car to the mechanic to repair your 6 cylinder engine to get your car back and realise only 3 cylinders work? Then the mechanic refuses to repair because you drive your car too fast and the 3 cylinders he repaired are also damaged again? If the mechanic did not "fully" repair what he was paid to do then he has to take it back and complete his job.
G-helper did not cause this. Something is going on with the MUX switch that bypasses the igpu connecting the dedicated gpu directly to the laptop monitor. The customer would be in the same situation had he used armoury crate (the official software) to switch to the dedicated gpu. The modes are already embedded in the bios. All these programs do is access it and make the switch.
Big coincidence, that everytime after G-helper wrote the UEFI-block the image disappears.
@@randyedelen5770 thank you for being the one person to say this. G-Helper only would have changed the BIOS option, same as armoury crate or as doing it yourself in BIOS. There was something wrong with the laptop to begin with.
Damn, kinda sucks, but at least you gained more experience and knowledge from this
Yes. It's all good.
You are one of those people who can't stop until you fix it👍👍👍👍👍👍. Don't change your awesome
Hey Tony, you did perfect with fixing the laptop to your best abilities. Unfortunately the crowd coming to you are having different flavours. If this was an unpleasant flavoured one as proved, leave it behind and keep in miond the lesson well learned. Avoid such dramatic customers. Maybe introduce a basic diagnostic fees to be paid in advance, so that you are not out of pocket because of such idiots. God Bless! 👍👍
That's it. A very good job Tony. I know u're a responsible kinda guy. GG
Edit : and for the laptop's owner, if the laptop was fully repaired, Tony deserves the payment (that 370). He is taking the blame for his lack of experience on the 1st try, and he did fix it on this second one. So yeah, Tony deserves the payment.
Holy crap you just gave me some dejavu on the Audio / Laptop revisions. Nightmare of a time fixing one a couple yrs back... Same thing. too many versions and I had wrong bios. Good times eh mate?! Cheers,
I have a GX701GXR Zephyris. First thing that failed after a few months was on of the cooling fans. Got a new one on aliexpress and fixed it myself. Been good for 3 years now.
You are an amazing technician, dont let them drag you down. What an amazing fix you made.
what a nice guy, he broke his stuff and then blame you for not using crystal ball to know what he did :D Thanks for showing us... I guess he will not admit that he is wrong here
No he won't he is in this comment section still trying to peddle his completely falsified version of event's despite the video evidence to the contrary. People like this never get the help[ they need because they won't entertain the notion they need it.
@@bearde_mut9731I feel that this video leaves out some important context as well
@@Polyeith Okay well when you have something other than a "feeling" get back to me.
@@bearde_mut9731 No need to be rude here. NWR omitted the entire email conversation that he had with this person, not actually explaining the way this computer was supposedly bricked, nor naming the software that supposedly did it. The claim in this video is that he knows for a fact that the software bricked it, when that isn't really the case.
The customer claims to have bricked the laptop by switching it to dGPU mode, using the MUX switch built into the laptop. In case you don't know, a MUX switch essentially switches the laptop from the iGPU to the dGPU.
NWR admitted on Reddit to not knowing what a MUX switch was, and admitted to not testing it in the laptop.
The name of this third party software itself is also omitted in the video, that software being G-Helper. G-Helper is simply a replacement for ASUS' Armoury Crate, which uses the same underlying code while trimming the fat to be lighter on CPU. It doesn't inherently do anything that Armoury Crate doesn't. It uses the same endpoints as armoury crate, and as such I don't believe it could have caused the issue.
@@Polyeith The warning on git hub says that it had a high probability of doing precisely what happened to the laptop. Seems pretty open and shut to me.
The owner tried to scam him for a free repair. Sod off back to reddit with your subjective bs.
This was saddening, you got an expensive paperweight and fixed it mostly, he broke it again and now demanding to fix for free. He deserves Alex's service, that's why I think generosity of heart can be a terrible deal if you're doing business, same things happened with me, I eventually ran out of a computer selling and repair shop
Very sad to hear
Plz don't lose support for us laptop users 🙏
Some customers don't deserve your servicing, from what I have seen so far, you know more than the professional, and you get it fixed even when you shouldn't touch it. This video will show those that wrote his post, he was lying, the truth will always come out in the long run, just brush it off and forget about it.
Lesson of repair: Don't fix laptops. Laptop people are like spandex bikers
But it's fun.
It's satisfying to get one working again.
This was the most expensive laptop repair I ever attempted I think.
The most expensive for me 😃
I would disagree. Laptop repair is second most common repair after GPU repairs.
Hey! not all laptop people are this bad like the owner of the ASUS laptop
@@northwestrepairYou got EXP ,thats whats important.
@@Itsjustrey97 true...
asus gaming laptop owners think they r on top of the world for being an asus zephyrus laptop owner... everybody should hail them...
i havent darkened reddits doorstep for over 12 years.. I will not go there again. Good job regardless of the trouble.
I collect old Wi-Fi modules just to salvage the stupid connectors. Good video and good repair as always. You made the right call.
Remember. Some people simply can not be made happy.
And if working for Corporate America has taught me anything... The only acceptable answer to give those people is: "No refunds."
Also, being the guy that broken stuff gets sent to, when no one else can/will fix it?... Put's NWrepair in a power position. Use that powwwa mon!
Wow its was a sad end of the video. At least you paid for experience dealing with crooked customers.
Why did you even refund? Should have just released this video, you have a large enough community for them to make sure that the information does not stay one-sided on the lynch thread, would have happily done so.
Read my side of the story and the update where I fixed my laptop above.
@@silverback2773your side is just that you flashed the wrong bios after getting back a working laptop and then asked for a free re-flash, then opened a reddit thread where you put choice information that just happened to get it turned into a lynch thread. Is this inaccurate?
@@silverback2773 You f ed not only Tony, but his future customers and people that want to help them customers.
By your own stupidity and shamelessness .
Hope you're proud, your kind always is.
@@ozziegggclearly didn’t read my story. I didn’t flash the bios, only changed performance profiles on the laptop.
@@silverback2773 there is no coherent telling of your side under this video. You are telling a slightly different story under all the main ones, just like your last message here, which is not the same as activating the mux switch as you said in another thread. The fact is the main bios was magically also corrupt, and the board had amateurish repair work all over. Tony fixed all those. You cannot expect the guy to go through all the asus repair checklist for all their proprietary features. Asus usually rolls their own standards on consumer laptops, people really should never mod their hardware. As far as an electronics repair guy who is trying to make the machine work, I think he has done a great job. If you had been messaging him all throughout the process, you should've asked him to explicitly flash vbios and provided the factory vbios yourself. Tony is indeed aware vbios's exists, as he has flashed them before on his videos. I still can't see good intentions from your side on this.
Seen heated reddit comments, was about to make long angry comment to those people, but.... meh. I'm sorry you had this experience. I hope you will get more nice clients and if they like to tinker with software or whatever they will let you know and stay in touch and will tell what they want to test and what is the goal and it willbe much easier to proceed.
don't listen to them, love your videos ✨
Regarding one of them "when claiming warranty, never say you used unofficial software to do changes" >__
Customer blames you… for what?
In my shop if there is evidence of shoddy different shop work we immediately reject any boardwork. He should be thankful you even agree to touch the board and even gave warranty.
Ya that's what warranty is for it protects both party. I have also seen similar situations where customer claim are seeking free replacement/repair at my expense, Stick to your warranty terms and deny the warranty in such situations.
Customer should not fiddle with bios or anything if they don’t know anything about them
I mean I've done that plenty of times with Lenovo legion laptops. Not sure about Asus laptops. I avoid those things like the plague. I've had more Asus laptops fail than any other vender.
I strongly prefer Lenovo machines these days. I recommend their precision, entry business thinkpads, and highest end legion laptops. I personally have a 14900hx and 4090 legion 9i laptop I picked up for $1800 used and I've been quite happy with it. Very acceptable ml performance. MacBooks can hold larger models due to their shared memory but those things cost $7k. Yikes.
To be clear, all the customer did was enable Asus' ultimate mode where the igpu is disabled and the dgpu outputs to the screen directly. Not "fiddling with the bios". Customer caused many problems, but not from this specific program (Edit for clarity)
@@matthewl419yup it was the GPU bios and not the system bios, which is why I got a black screen when setting it to ultimate mode. Tony only flashed the system bios which is why I was having problems. I reflashed the GPU bios and now everything is working as it should.
@@matthewl419 the customer tampered with the BIOS chip, Tony even shows this in the video.
@@matthewl419 Customer is on Reddit talking about how he flashed the GPU bios and then removed the BIOS chip himself (why?) and knocked a bunch of components off...
Kid messed with stuff he doesn't know about.
Good repair. I have an Asus laptop as well and their model system is a nightmare.
Hello so were are back and this time we have a nice laptop to repair check here
Lol sorin🤣
Leave the laptops for allex. You're the gpu KING.
Screw that guy, you did a better job than most.
we all been through a customer like this
And that boyz is why we have so few actual good repair shops for high end electronics ... it's hardly ever worth the labor.
So the costumer corrupt his own BIOS, and than you come in, fixin it reprograming it. Whatever the costumer does the think again😂 absolute cinema what da dawg doin.
Btw great job, i like your content❤
Great work. As for the smart ass customers like that, revert the device to the original state you got it in and return it as no fix before doing the refund
That reddit post in the asus rog forum was ridiculous dude, i'm sorry that happened. You did not have to "redeem" yourself here. This kid did not explain the issue properly from the start then cried like a *****
Yep...always a customer that you just do not need.
Good job on the refund.
That is not easy.
Smart move though.
May you have many many more good customers in the future.
In this case of situation is like my father always says "Sometimes you win and another one's you learn"
Caring about what reddit says was your first mistake.
These people are only there for drama and bandwagonning. I doubt many of them are even your potential clients.
Well, thankfully, they certainly aren't now and who cares. They're pretty insignificant in the grand scheme of things. Tony will always have business because he is very transparent no matter what the situation.
They will be after spending money at other places for the 'no fix'. LOL.
dont listen to them, good fix. good content!
What thermal paste did you use? The Laptop uses liquid metal so replacing it with normal paste made for PCs is just going to result in it pumping out then throttling. Most people recommend Honeywell PTM7950 for Laptops just curious as it can be the reason why the original seller complained about bad performance
Tony, you saved me a lot of money by fixing my GPU, very quickly on top of that. I suggest you doing some kind of evaluation on the next item and confirm it with the customer what the obvious preexisting issues are. That way, others don't try and screw you over. It sucks, more work for you and delays for the customer, all because some people are impossible to please. These kinds of situations are why they have warning labels on cleaning products not to be consumed...
I have seen this guy reddit post and I have to say this is his fault and the way he title and writes in the reddit post paint himself as the victim, the way the reddit people only pay attention to the wifi antenna and completely forget about the all of the other repairs is funny, to me,
Isn't this the same laptop NWR was talking about in a community post a couple days ago?
Probably Left ist D 3 I raised!
@@Lero_Poyes it is.
You read the reddit post and say he paints himself as the victim...
And this video where NWR cries about being called out on reddit in some whiny "court of public opinion" bs while simultaneously falling back to his OWN court of public opinion (this channel's subs) isn't playing victim????
He conveniently downplayed the fact that he did not repair the WiFi connectivity for the customer yet still charged him for it. Barring all of the customer's prior stupid decisions this alone is a scummy move. Then, he still reinforces the suspicious GitHub software, which is G-helper, which also uses the exact same endpoints as armory crate, the official asus software. He does repair the laptop, yes, but the customer has paid for it. People are focusing on the fact that he did not fix the wifi antenna (suggested the customer to buy a USB dongle out of his own pocket, what a shitty thing to say) and flashed the wrong bios, causing the ultimate mode preset to result in a black screen.
@@randomsauce6803 BIOS problems aren't wifi problems.
You'd like to do to a dentist and fix your brain, too? :)
Redit logic TM
on laptop, u should watch out battery unplugged first and bios update software / bios brick part. very sensitive and not easy to repair.
the first rule of acquisition: once you have their money, you never give it back
That's not how this works my guy, if (and yes I agree Tony didn't in this case) you fuck up you have to give it back. It's the law. What you're saying has more to do with trading and people getting cold feet at the first sign of a dip in the market, totally different ball game.
@bearde_mut9731 no, that's not what i'm saying. Look up star trek ferengi, rules of acquisition
People who dont know what they are doing need to leave well enough alone. Why mess with the bios chip? Dude just needs to stop. Tony you should turn him down based on principle alone.
He can do whatever he like, just don't blame others if something goes wrong.
He can set it on fire for what I care, just don't expect that it will work after that. Or that someone *should* fix it.
To be fair, i couldn't conclude anything from these repair session because I'm not sure what is exactly going on but you shouldn't let the repair to be free at least you did fix something
Gotta do the work for you. You did a great job.
Well now you know why so many of us wont even bother dealing with end users.
People suck... all there is to it mate. Youre a soldier. Keep on keeping on brother Cheers.
You're nicer than me. I don't work for free. Probably why you make a living doing this and I don't. lol
This was an exellent repair and an enjoyable video! Laptop repairs always look annoying and make me glad a desktop fits my needs.
I looked through the reddit thread and those guys are a piece of work. You really shouldnt mess with the bios if you dont have to, and ESPECIALLY if you dont know what you're doing with custom software. It may just turn around and bite you, as the customer found out.
Its for the best that the customer got refunded. The customer is a liability and the revenue loss is worth it to be free of the headache.
Considering the backchatter created by this, i found the vid amusing.
my god. what a nightmare...sorry tony 😩
Hi at 8:06 you didn't censor customers name and email
Oh.. damn.... :p
I am so happy you didnt use a uv light to check the Laptop! 😂
- He send a broken Laptop to you to repair it.
- You fix it (except BT antenna)
- He brick it with a random BIOS and want a free repair?
*clap clap clap*
What a idiot of customer.
The customer used ghelper to switch the performance modes.
From the reddit post you just have half of the context. The customer just mentioned that only BIOS was flashed and nothing else. All the other repairs were not mentioned.
If you just have to context of a BIOS reflash for 370$ then that is expensive but the video proofs that the effort was waaaaay more to fix that thing.
@@lKurosakiltrue. but what I can tell you is that G-Helper reasonably couldn't have broken the laptop, and based on the fact that NWR admitted to not knowing what a MUX switch is, I would tend to believe the customer on this one.
Good work, fixed laptop!
customer bricked it the 1st time, and he also bricked it twice, i hope he will learn now, i also believe he has to pay for 2nd time aswell, bios related issues its a 70-80% to users error the rest goes to windows capsule updates(aka windows is upgrading your machines firmware)
Ahhhh yes. Laptop owners. Keeping repair businesses alive
Not this one in particular, judging by the refund
Another video with the OG music! 😍
"But whatever, I paid 370 dollars just to get sent a damn brick"
Says this prior... "but simply changing modes caused it to not work anymore" means it was working when he got it.
This means that person is lying about something. It can't be "sent a damn brick" if it was working when he received it back. Admits it bricked because of something he did and not what northwestrepair did.
There are people out there that will deliberately try to waste your time and try to tank you and your reputation. I suspect that this is one of them.
Why people? Why put liquid metal on something thats not meant to have liquid metal on it? Things with liquid metal have barriers on them to keep the liquid metal where its supposed to be! Its not worth a 5 degree drop in temps. Stop ruining your laptops.. and gpus.
TO spill it all over other components, just cos people like Tony exist, to fix the mess....
Or just because stupid people are entitled and feel smart.
I think those come with liquid metal? or is that the MSI gaming laptops?
Liquid metal is very common in Gaming Consoles and Laptops actually. Practically an industry standard these days. However, it's more likely the owner/ customer nocked it around being due to a lack of experience.
@@lemagreengreen Most high end and some mid tier laptops (both for gaming and productivity) come with liquid metal as standard these days. It's been common in gaming consoles for quite some time also.
@@bearde_mut9731 Those are *made* for liquid metal, have protection that liquid metal not spill on other components.
Hello🤝good job Tony, the client is just another idiot, it's a pity that you spent so much time on it, but all is not lost, we have a video and experience with your repair, best regards
To power this laptop, you can probably use USB C PD. Many Asus laptops include it like the Zephyrus G series. This one probably has the components for it.
The laptop came with liquid metal from the factory. It's visible by the OEM gaskets they used to keep it from leaking out.
Please can you do laptop upgrade videos? It would be very interesting if you swapped a laptop's gpu with a more powerful one and also upgrading the vram.
I got half way through a repair (I fix laundry equipment) and left it there because the customer wanted to do the testing instead of me to save money.
Then the wife called me and said it didn't work and I owed her the rest of the repair for free.
I said no, she yelled and hung up and gave me a bad review on google and went to the credit card company and demanded the money back.
I suspect she'll get it, since I hadn't gotten them to sign any paperwork.
Please tell us when Alex gets to this labtop!
I want to c him repair it.
Laptops are a pain to fix. If you buy a gaming laptop, Max out that warranty if you can. It's worth it.
The issues with gaming laptops are never ending. Failure rates above 80% after 5 years. Tiny thermal envelope, 100c temps, plus constant user abuse, yeah they're not going to last very long. Plus they're pricey for what you get. For the price of a nice laptop you can build 2 desktops to use at 2 different locations.
Imo buy a MacBook if you can and call it a day. Those don't fail quite as much. If some software refuses to run on that MacBook with the various emulation it provides... Best of luck.
Yeh software can throw a wrench into diagnosing hardware ,even for a diesel mechanic.Like replacing a starter when the TCM unit was flashed wrong by previous dealer,then you get it.Why do a starter when you can easily jump the selinoid to test first?I said TCM or update or lets not touch it.We bought the program and updated and it had the wrong revision.Had a snapon scanner hooked to an International and it called it a chevrolet.Wasnt sure if it was the wrong software for scanner or the truck side ecm.Crazy shit sometimes.And sometimes I just see engine code and know what to change without testing,it is a mixxed bag diagnosing.And sometimes takes 4 hours just to get to the part reprogram let alone remove just to get a number off of it to make sure you have the correct PN and module year and what vehichle model and engine.It is insanity.
Get some seminars on customers handling especially for Laptops from Sorin.... He now started to upload courses in his channel, so asked him to make one.
Good shit dude, throw dirty money back at that cry baby and move along. Keep up the good work.
Good business thats what keeps businesses open. Yeah you lost money on this deal but think about it like this. The customers not all there I mean he didnt even send the power cable. Cheaper to wash your hands and never help him again. Sorry you had to deal with a person like that, there will be more unfortunately in your line of work. Thanks for posting the videos you do.
WTF.. screw that customer, work is valuable and needs to be paid for. Second repair is completely separate transaction.
At least you were honest and generous. Could have said sure I'll fix it, take it and keep it until he pays the original repair fee and new fee. You have never seen a more wretched give of scum and villainy