10 THINGS YOU SHOULD NOT SAY to CAR DEALERSHIPS - 2022 Auto Expert: The Homework Guy - Kevin Hunter
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- Опубліковано 15 кві 2020
- CAR SALESMEN ARE TRAINED TO CONTROL YOU. YOU DON'T WANT THAT. Stay in Control of your own car deal! Don't make these MISTAKES!
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With Titles like 11 Fake Fees, to Don't Say I'm Paying Cash at Car dealerships, and Car Shortage Crisis, and Car Dealer Says Bring the Car Back!... The Homework Guy Team publishes videos to help Car Buyers. Then we added Cash Buyer Negotiations, and Held Hostage at a Car Dealership, No Haggle One Price Car Dealerships, How Much do Used Car Dealers Pay for Cars?, 10 Things You Should Not Say to Car dealerships, and the Costco Auto Program. We hit all the topics, and we represent Car Buyers, a mission that’s often in direct conflict with Car Dealer goals.
A CAR DEALER WANTS TO:
1. SELL every car for the Highest Possible Price.
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4. TRADE / SELL their current vehicle for the Best Value.
For more than 40 years, dealerships have EARNED their lowly reputation by being the masters of predatory selling. Dealers stalk victims relentlessly, often ruthlessly treating the most vulnerable car buyers (like seniors, for example) with little or no conscience. Car Dealers and their Finance Officers have no problem creating financial devastation for their customers with over bloated car loans, and quite often do. We point out the traps and the flaws of the process, and help car buyers get by all the nonsense without being ripped off. We promote fairness, honesty, and transparency, and we’d love to see a few dealers join our mission!
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8. Buying a Car out of state.
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Don’t ever be afraid to just walk away. Don’t let the car become an emotional purchase.
Yep, put on a poker face and stand your ground.
True that
Exactly, it doesn't have to be a game. Tell them your price. And stick to it. If you are walking out and hes playing hardball, he will cave if its a doable offer.
This.... always this.....
I'm never afraid to tell the sales person I want the car, love the car, but I need to think about the second most expensive thing I may ever buy in my life.
Then I walk away at least once every time. I always park far away from what I'm looking at.
I've literally been chased across the parking lot by sales managers offering me extra discounts, telling me about their sales goals for the month, etc. Leave again.
I wouldn't say "don't be afraid to walk away." I would say "always walk away.". .. always... I get $500 to $1,000 every time I walk away!
As a 19 year old who grew up insanely poor, I have zero clue as to how to buy a car. I'm in the military, so now I have money, but just stepping foot in a dealership is nerve-wracking. Your videos really are amazing! It teaches me about everything I need to know
Find the car you want, then call around dealership to dealership and get their lowest price for it. When you call the next one, tell them the price the other dealerships gave you and ask them if they can beat the price. Keep doing this until you find the lowest one. It'll save you thousands.
I was a car salesman for a little over a month. I was trying to be a great, honest salesman. I saw your videos and wanted to avoid being a bad, high-pressure salesman. But my dealership was high-pressure. When I didn't do things they wanted me to, they began to chew me out. I quit. That kind of car sales was not for me.
Scott Benton That’s most dealerships.
You’re a good person for walking away.
Sadly most dealerships are like this.
A few years ago I tried being a Salesman at a large, popular dealership in Wichita. I quit after about two months as it was unbelievable how they treated people behind their backs. They called them all kinds of names while they were in the dealership and One of the sales managers told me that my customers were not nice people, And I was to treat them like dirt. I decided that was not for me and I left and went to work for a welding supply place where I could treat people with kindness and respect. I was so glad to be out of there.
Wow
I told a dealer one time that I was going to think about it. He proceeded to tell me that another buyer was in there earlier and left a deposit on the car! 🙄 I asked him if he always takes deposits from people on cars and then sells them to someone else? Freakin liar!
That line got me on my worst car purchase to date 😭 thank god I've learned, but man do i have a ways to go till i can pay it down and sell it.
Justin Turbo Pool sometimes you learn the most from mistakes like that. Next time you go to look at a car think about that bad deal and realize they all want to hose you like that.
427mike427 I’ve had this happen to me too. Walked out on my dream zl1 because he tried to fuck me.
@@justinturbopool9367 What happened exactly? If you can talk about it..
Situations like that make you smarter and now you know the business or the "game" of car salesmen.
I used these techniques when buying my Mustang, without knowing I was doing anything good. Dealer hated that I took 3 days to look over the deal. Hated it even more when I questions some of their fees, then refused to pay them. In the end, I bought my car for $6000.00 less, as I wouldn't pay their stupid add on fees, and I got it for a discounted price. They didn't really see me coming. Education is choice, people!
Yep I don't pay fees either, destination fee, nope its already on the lot, doc fee, nope don't pay that either, not paying the dealership to do their own paperwork that I do not need, I need 1 piece of paper from them to get the vehicle registered and title in my name, everything else I don't need and not paying them to fill out. Never buy a vehicle when you are in a hurry, and never skip reading paperwork they hand you either. Go to your bank and get a loan before heading to a dealership, lookup the prices on the vehicle you want, get the loan for close to that amount then go get what you want, not what the dealership wants to sell you.
Want to make it more fun, go to the dealership in horrible looking clothes, after securing your loan (you have a bank check in your hand to give them)...tell them you are interested in some new vehicle they'll most likely ignore you, or try to talk you into some entry level vehicle or something used and old because of how you are dressed...trust me, tried it, a dealership lost a sale on a $60k truck because of how I was treated because I was in my work clothes. Needless to say never been back to that dealership, and didn't buy that brand of vehicle either.
@@wildbill23c Meh. Sounds more like you sabotaged a chance of getting a deal. If you had an angle to your outfit other than "if they judge a book by its dirty old cover, I'm not going to buy from them" it might be helpful.
@@wildbill23c I do that so the pushy salesmen will leave me alone. One time no one wanted to talk to me so they sent some pimple faced kid out. He sold a 60K truck, I still laugh about that.
William Sevier nah you pay for destination fees on new vehicles no matter what. If you think you got a great deal then good for you. They made money as well.
Retha Cordovano
I wish you had video of it edited down to 11 minutes.
While the “what not to do” videos are definitely helpful. I’d be interested to see a “how it should go” type of video.
Yes please! This would be awesome!
If you watch the videos properly, they are telling you what to do. By telling you what to avoid it sets the blueprints to how to actually steer the sales in your favor. Use your discretion on each sales situation.
James Robinson before going to the dealership shop online to find out what vehicle you want. For the best experience don’t be to specific. For example you go to a dealership knowing you want a Toyota Camry but unsure what trim or packages. Maybe even go saying I want either a Toyota Camry or a Honda Accord.
If you have the time get your own financing before you go in but still allow the dealer to shop and see if they can beat the offer. (They usually can) you may need the offer when your negotiating but it will get you past the sticker shock and will let you know what to expect for payments.
Show up early right when they open and spend all the time driving the cars and having someone explain all the differences touch the materials use the features and see if you’ll enjoy it. Find the vehicle you want. (If you’ve gotten your own approval you’ll know what payments will be on the car you’ve selected so you should’ve selected a car your comfortable making the payments on).
If you’ve gotten your own approval you should know what your credit is and they can estimate the payments based on that number without having to run credit again. Have them explain the differences between leasing, financing, and different finance products. Hear them out and decide what works best for you. As for pricing you can find several sites like true car, car gurus, and KBB. These sites will tell you exactly what you should pay. Ask for those prices if you want a great deal ask for slightly better. Keep in mind if your asking for better then YOU are causing back forth not them. Those sites typically offer amounts that dealerships will make virtually $0 profits and will sometimes lose hundreds of dollars.
If you are working with an honest and good salesman they will be able to show you all the differences in the cars and give good recommendations based on your lifestyle. Explain all the different financing options and products based on your lifestyle. And will immediately honor a good deal. You will have a very fun and exciting day and will get a great deal without any back and forth and will enjoy the experience.
Yes, split screen Dos and Donts would be super cool!
OMG, what a useless question... if you want to know how it should go..... DO NOT do anything mentioned in his what NOT to do videos..
Why, in the year 2020, do we have to deal with middle men to begin with? Car dealerships are outdated.
Benjamin Keith To protect you and to ensure that you have a direct point of contact. If you buy something online you are going to get some guy in India giving you tech-support. Or you can come in and say hey Tam I forgot how to sync my phone to the system. Can you show me real quick and I will do it. Hey Tam my car is making a funny noise can we get that checked out? And it’s taken care of. Try that on a computer
Benjamin Keith check your state laws and federal too, it’s all rigged.
@@SeriouslyAutomotive I think I'd rather save 2 grand and learn to sync my phone myself, thanks.
@@SeriouslyAutomotive Check out Lehto's Law channel. He talks about grief that Tesla was given from the Dealers Union, or something like that, for trying to sell cars without a dealership. He also talks about a law in Michigan that says dealers are not required to report damage under a certain amount, if the car was repaired to like new. It is definitely rigged as someone else says
Our elected officials have in shrined these into law. No different then when our government signed slavery into law. The politicians love that money.
This video has so much good info. You’re never at a dealership to make friends. I’ve pissed off a lot of car salespeople by making last minute changes to contracts right before I sign. Maybe I’m wrong, but I always view car salespeople as those who are trying to prevent me from getting the best deal. It may seem like BS, but I was once offered a job at a dealership because of my knowledge about the car and my method of negotiating. It is a good idea to leave and sleep on it. Don’t let car salespeople make you believe that their car is the only car available.
Clásica this si the last one
"Would you like the extended warranty?"
"Is the car reliable?"
"Yes."
"Then I don't need one."
Moving parts are bound to break, even on the most reliable of cars. It's impossible to have 100% reliability.
TheTruthHurts732 the point is the risk ratio is not to your benefit. I never get warranties on iPhones because I know my personal risk/payment ratio. The money I save by not buying insurance I could just save towards the next iPhone vs the risk of actually destroying my iPhone where it becomes unusable, plus I always have a good phone case that makes it so it won’t ever get cracked from normal use. It’s not worth it. Is it possible my phone could get destroyed by someone shooting it or something unusually rare? Yeah but I’m not paying hundreds over 2 years to count on it.
It’s the same with any insurance. The cost of getting into a car accident vs the risk is still significant even if the risk is smaller but the cost is higher you make your assessment based off the ratio. That’s why extended warranty on cars are mostly just a waste of money. Depends on the car and warranty and cost though.
@@TheTruthHurts732 99% of extended warranties aren’t worth the paper they’re written on! Another car industry money grab! I’ll take my chances on not getting one. I’m 52 years old and I’ve purchased 16 vehicles in my lifetime of all makes and models. Never once have I regretted not purchasing the extended warranty.
I bought a small battery powered hand held vacuum to use to clean computers and such from Radio Shack. The guy asks if I want the extended warranty. I asked how much that cost. He said twenty dollars. I said, this thing cost me twenty one dollars so why don't I just buy two? He had nothing to say after that and I didn't buy two of them.
@@TheTruthHurts732 warranties are cash grabs. They want you to spend a little more up front. I remember they tried to sell me a 7 year warranty on a Toyota 4runner--one of the most reliable vehicles on the planet. It made me smile.
Even if I'm buying a Chrysler vehicle I'm still not paying for a warranty. They aren't reliable, but major problems don't typically start before 100K or 150K miles. Of course, there are some exceptions. I've seen some Jeeps, Cherokees and Liberties, that got a bad roll. But those are the exception. It's no different for car insurance. I would need to crash once a year to make my car insurance worth it, but then they'd just raise the premium or kick me out altogether.
My favorite line (and it's true) is "I'm in the research phase, and there are several models I'm interested in looking at."
Same. I was in the market for a mid sized truck. First thing i said is that I've test driven the new ford ranger, but still need to test drive the GMC Canyon and Chevy Colorado as i was looking their jeep. I had already test driven all the vehicles and really wanted their jeep wrangler. It is pretty sound to say you are in the market for more than one vehicle.
Zachary Icenhower g
Good advice, but let me add one more thing for your consideration (I used to be a tech in a dealership):
What I do is I look online for the model and trim I'm interested and see which dealer has the best price on it, drive there and act like I'm in no hurry, and negotiate for things other than money. They hate lowering the price, but an oil change cost them $10 and saves me $40 (CAD)...So I tell them to throw 5 oil changes, one transmission flush ($120 for me, $25 for them), plus a set of winter wheels (Tires+rims) for 300 CAD (which is around cost), plus a set of winter mats (MSRP 200 CAD, cost about 40 CAD to them), plus brakes and rotors for cost (150 CAD instead of 450). That way, I saved over $900, but they didn't lose $900, they lost about $400...So it's a win-win. The price of the car was already the lowest I found (even compared to private listings), and I can't get any dealer to lower the price...Even when I actually left. The "Add-On" method worked for me every time.
P.S. I'm talking about used. I never buy new...I let someone else take the biggest depreciation hit.
Anything you buy at a dealership (new or used) will have the gift of depreciation. Not being an insider, I suggest depreciation is the same either way you go. There is a reason why it has been said that a car depreciates 20% once you drive it off the lot. If you wish to avoid the depreciation?? "for sale by owner". Myself, I like the Idea of buying new because I know where the car has been and how well it has been maintained; worth the depreciation as far as Im concerned.
@@SW-tj7rp Agree. Don't mind dropping $65K for my 2017 F-350 or $50k for my 2019 Mustang Convertible. It better have LESS than three miles on it. I don't want to drive something that's even been test driven by someone other than me! Serious! I'll eat the depreciation.
@@williamnoll7935
That's great. In order for guys like me to buy used, there's a need for other people to buy new.
@@SW-tj7rp
If you read my entire comment (Sorry it was so long), you'll see that I actually couldn't find a private seller with a better price than a dealer. The depreciation is not the same. The biggest drop is in the first 2 years (about 30%, depending on the model) and in year 5. I only buy a car that has a full maintenance log, so there's no problem there. I always bought used and never had a problem. Plus, when you buy from a dealer you get a 30 days full money-back guarantee if there's a problem with the vehicle, and I usually a 2000 CAD for an aftermarket warranty. Mine covers everything non-perishable, no time limit, until 180K Km. It didn't pay for itself yet (had maybe 1000 CAD worth of repairs by now...Which was 2 parts, and I'm on 156K Km).
But If people won't buy new, I won't be able to buy used...So the market needs both of us :-)
@@williamnoll7935 I agree. I want to be the first one that farts in my car!
I've not met a (bad) car salesmen that can hold a candle to a timeshare sales person. Those guys have been know to take people hostage for a weekend to make a sale.
I sat through one of those presentations last year. As a former salesperson I was floored lol.
There’s a whole South Park episode about that! 😁
I agree. I laughed at them and walked out.
We spent a lovely weekend at nice timeshare resort, and at the sales meeting, we just said, "no." How difficult is that?
@@patring620 So did we but we sat through it because we got vouchers for a bunch of free shows in Pigeon Forge, TN.
I personally like the line "I'm shopping around for a dealership..."
That is indeed a good line. Now you can focus on what you like or dislike about the dealership. They want you to focus on cars, not on them. It will be a great turn of events for them.
This is how you find out if the dealership gets you free oil changes, inspections, etc.
I'm in the market for a vehicle and I started using that approach to probe the dealerships a bit
Never show them that you’ve fallen in love with a vehicle.
Also never show a girl thay you've fallen in love with her keeps them wanting you more....
Fall in love with your vehicle after you have it at home and have driven it for a while.
That goes under not telling them about a specific vehicle.
The thing about falling in love with a vehicle...there are tens of thousands just like it out there. Automakers don't make one-of-a-kinds. Don't like the deal? Walk. The dealer across town has the same car.
Play poker face
Walking out the door is the most powerful tool. I spent many hours over several weeks and decided to purchase on visit number seven. They were getting fed up by then. After agreeing in principle to the price, I went back to the finance manager and he just couldn’t let go of the extended warranty. I told him he’d given me second thoughts about the car and I just couldn’t buy a car whose reliability was so questionable. I walked away, went down the road to the next dealership, got the same deal, and the manager took no for an answer on the warranty the first time. So important to know that you can walk at any time when there Is no signature
Thanks. Sleeping on it was something I didn’t do last time and regretted my purchase.
I LOVE this guy! These are tips you can definitely live by.
Thank you Kevin.. Awesome content! I bought a car a few years ago instead of spending money on renting a car for two weeks to go on a drive from PA to Arizona. I made a lot of the mistakes you talk about in this video and I really appreciate your taking the time to put this out there!
#thehomeworkguy
I’m not even trying to car shop at the moment but I just came across your channel and ran through a bunch of your videos. All pretty consistent and filled with valuable information. Thank you for you services. Here’s a sub
I just discovered this fantastic channel. I'm in the process of buying two cars and the content is second too none. Thank you Kevin Hunter.
I certainly wish I'd had this kind of information when I bought my last car from a dealer in 2016. It was a bad experience. My best experiences have been buying cars on-line or from a used car lot near my mechanic. Thanks for all you do, Kevin.
Thank you very much for the great content and guidance on new car purchases
Great tips and the fact that you take the time to review deals is a blessing, much appreciated!
I contacted a dealer several times and told them I wanted one of their cars and I would pay cash. They never contacted me back. Now I know why. Thanks for the help.
Yeah they hate cash buyers, they don't reap more money from you from the interest
Thanks for the great advice.. I'll be watching this again just before I step to a dealership. Can you make a video if now ( during pandemic is a good time to buy?)
This is definitely how they train salesman where I am. I don’t miss being a car salesmen.
Great video. Honesty like yours is rare. You have 100% of my respect.
I've gone through several of your videos and you've helped me build a very nice cheat sheet. I'll be memorizing the Dos and Don'ts and be ready when I start truck-shopping next year. =) Thank you!
Good tips dude, and a well made video!
I've already known most of these stuff but i got some new info from this, and this video will help alot of non car people and car buyers in general.
It's simple, you just do an in depth research online or with a mechanic friend that you turst on the vehicle/vehicles that you want to buy.
Most of the people don't really buy a car from a dealership cause usually they're shady and pricey but it depends on where you're from, it varies....
Before buying a car or checking it out just call the dealership or the guy and ask the important details with confidence and basic knowledge that you've gained from your research, and don't show too much interest towards the car that you really like, and try not to pay the suggested price, lower it down by spotting minor problems (such as bad car market, mediocre reliability, etc....) and bargaining and you'll save lots of money.
And ALWAYS take the car to a garage or a car inspection site for a full inspection so that they will check the car and confirm that it has no problems and has legit documents, will cost you like 100$-200$+ depends on your country....
Point #3. I used this tactic when looking at a new truck. The salesmen manipulated me into hanging around the dealership for about 7 hours by constantly offering me a "better deal". During my third call to my wife, she mentioned that every time I called the price of the truck was more than the previous calls. While I was pondering this, one of the salesmen tried to convince me that it was us men against that evil woman who was trying to stop the purchase. Finally I got it and walked out. One of the consolations was knowing that I tied up a whole team of salesmen for 7 hours only for them to fail in the sale. Karma.
Those guys were just tacky, disrespecting you and your wife like that. I had a similar situation with a salesman, he was trying to sale me Life Insurance, at a certain point I told him I was interested, but I had to talk to the Wife first. Well he really ramped up the pitch, wanting financial information so that they could make premium payment arrangements. After telling him that I'd have to run things past her, he sold harder and harder, to the point of basically telling me to do an end run of my wife... disgusting! At that point I ended the negotiation.
@@dewaynecoleman1989 The thing is, reputation is everything. If they would just be honest, people would be more willing to work with them. I have property that I was having difficulty insuring. I went to a State Farm guy and, after explaining my situation, he mentioned that my current insurer had a clause for that. He even called my carrier to help explain the situation which got me coverage from my existing carrier at no extra cost. Now THAT'S the kind of person I am willing to work with.
@@albodakine1 Exactly, there are still some ethical business people out there, and like you, it's a relief to deal with someone who has YOUR interest ahead of profits.
Well, they're expecting the "talk it over with my wife " bit.
Why not just bring the wife to the dealership with you?
@@lisag18 - Ahh, one of those unscrupulous car salesmen......
Thanks for this - great tips!
Gives me confidence in dealing with the dealers that are dishonest.
Your videos just confirm how much I got hosed the first time I went and bought from a car dealership. I’ll definitely be more educated thanks to your videos next time! Thanks so much!
I just bought a 2010 H Santa Fe. Dude gave me keys and keys for 2 other similar vehicles and sent me on my way to look and see which one we liked etc. When we came back inside after an hour and half he asked if we liked any of them. We did, quoted a price $1000 less than was on the website (which was the low KBB fair market range for a dealer), then wrote a check for that amount and was on my way. (Here is Iowa, you don't have to pay sales tax, license etc at the dealer, you can pay it at the court house).
I use a broker to buy cars and trucks. I send them an email with the make, model, year, color, options, etc. They send me back an email to let me know if they found the vehicle I want and how much it costs. I send them an email letting them know if we have a deal or not. Once we have a deal, the vehicle (usually in a nearby city) gets shipped to the dealership of my choice. When it arrives, I go in and inspect it from top to bottom. If I am happy, I sign the paperwork and drive it home. No pressure. No tricks. No unnecessary add-ons. Easy as pie. (I always pay cash or arrange my own financing through my credit union before I even begin looking at cars.)
Before I started using a broker, I would go to several different dealerships to find the vehicle I want. Then I would take some test drives and ask for their best price. After visiting three local dealerships and spending hours of my time trying to get a good deal, the best offer I got on a 2019 4Runner Limited was $41,000. My broker got me the exact same vehicle with the exact same options and color (silver) for $36,000. I picked the truck up from the same dealership who tried to sell it to me for $5,000 more, and I drove it home with a big smile on my face.
P.S. I never trade in my old vehicles. I generally buy Toyota 4x4 trucks or SUVs, and I live in Colorado - so I can usually sell my used vehicle by putting a sign in the window, parking it on the corner where I live and waiting 30 minutes. (That's exactly how I sold my old Tacoma, and I got full KBB private-party price for it. The first guy who drove it said he wanted it, and we went straight to his bank to get the money and sign over the title.)
Where do you find these brokers and how do you tell the difference between legit brokers and scam or incompetent brokers?
Haven't had a car payment in 2 years, it's been nice. I am starting school in the fall, I have an old van that has been so good to our family, we have had a couple not as good vehicles since that purchase. Your videos are making me feel more calm about the process. Thank you
I find myself coming back to this channel just to remind myself of all the mistakes I’ve made in past car deals and to reinforce the things I’ve learned. Thanks, THG channel!
I came across the “don’t say you are paying cash” video a few months ago. I wasn’t in the market for a car, but it was very informative.
I got lured into a dealership today with talk of a large trade-in on my car. Tried to chat on-line to get more information & restrictions; they were vague. I ended up going by to talk to someone.
Test drove the car & they work all the numbers. But when they come back, there’s no mention of the alleged large trade in value, or any trade in value. No itemized list of charges & fees either. Just a number written in marker that was WAY over what I was willing to pay. Never told me the price of the car either.
Then, the best part was when they could get me down to a payment that would “work”. Suddenly I needed a fraction of the original down payment. I have no idea how that was going to work, partially because they didn’t have anything in writing.
I just thanked them for their time & re-iterated that I only wanted information from the get-go.
I know this was long, but if I hadn’t seen your video, I might have made a very bad decision today.
I was told that no matter how good the deal seems, never do it on the same day. I agree with everything you said. This information is priceless ammunition for any customer.
Kevin, I've learned so much from you, over the last year. I love being able to take your tips and advice while I'm talking to a sales consultant. Now I don't put up with their nonsense and know exactly how to act & what to say, so thank you, Kevin.
These tips are spot on! I made most of these mistakes as a young, uniformed buyer. Over the years of buying, selling, trading and leasing cars and motorcycles, I’ve learned a lot about the different ways you can set yourself up for a bad experience if you don’t know better. It’ll leave a bad taste in your mouth when you realize what you signed up for, but at the end of the day it falls on the consumer to know what they’re getting into and be prepared to have the dealer work for them to make it a win/win situation for everyone involved.
Loving your channel! Many of the stuff you shared my father-in-law told me, that's why I took him with me. Now I'm contemplating buying another car armed with your advice and him. #TheHomeworkGuy
When I was a kid I went to a car dealer with my dad to buy a car. They took his car keys to test drive the trade in, but after they drove our car they couldn't come up with his keys! They kept asking people, "Did you find Mr. Sova's keys?" "Did YOU see where his keys are?" My dad got madder and madder and the guy just kept sliding the paperwork over to our side of the desk. It went on for more than an hour. Fast forward to when I bought my first new car and a dealer did the same thing to me! After the salesman made his third trip back to say they were looking for my keys (and sliding the paperwork back to my side of his desk) I followed him at a distance and saw him walk into the manager's office. With the door cracked open I could see my keys on the corner of the manager's desk. I kicked the door open, grabbed my keys and left....with them staring with their mouths open. From then on I always handed the salesman a single spare key to drive a trade in.
Great information
Woooooooooooooooow!!!!!
Russell Sova - I’ve had the exact same experience. Never went back.
Politician's, lawyer's and CAR SALESMAN ARE CROOK'S!!!
I'm glad that you took initiative!!!
@Kelly Holloran LOL
I am sure Kevin covers this on one of his videos, one of the best things you can do it to maintain a good credit score. This opens up finance options and keeps the cost of credit low. i worked for a manufacturer's finance division once. It was really sad to see how badly dealers treated people with low credit scores who really needed a vehicle. Most dealers are only in business to enrich themselves. THEY ARE NOT YOUR FRIENDS. Great series, Kevin!!!
Your research and helpful information is most appreciated. Thank you for sharing this info. Blessings.
Kevin is amazing, and so informative. Thank you, kind sir!!!
When buying my C7 Stingray I had the finance guy pushing an extended warranty on me. I told him maybe I shouldn’t buy this car. It appears it might be unreliable. He stopped pushing that product and moved on to the next scam. I never purchase anything from dealerships.
Lmao good one!
Genuine conversations r refreshing. U want 2 make customers feel comfortable. They r usually scared coming into this situation. Rightfully so. Its a big financial decision. When I tell customers the truth they remember it and they come back. No making them feel uncomfortable in any way. They will run if they have sense. I work 4 the most successful used car dealership in Smyrna Georgia's history.
I have just recently discovered your channel. I enjoy the content and presentation very much!
Being up here in Alberta I wondered how relevant this info was, but after watching several of your videos I would say that it all applies. I’ve used many of the strategies you recommend and almost always feel that I’ve come out on top, or at least made a fair deal.
I liked the video about not telling the dealer you intend to pay cash which I’ll admit I have done in the past not realizing that that tactic was outdated, never again!
Most recently, I purchased a pre owned f250. I feel this was my most successful transaction ever. I went in with a trade in and after they lowballed me I just took it off the table. My wife and I drove the truck, sat in the guys office and walked away with some information. I then figured out an “all in” price that I would be willing to pay and stuck to it. After several phone calls I got the truck for my number!
I learned from this that you should always walk away. It drives the sales staff nuts and gives you a more powerful position.
The temporary phone number is a fantastic idea for this tactic though and I will do that in the future for sure.
Thanks for all the valuable information and insight you share! It helps give the consumer an extra hand.
Great info. I plan to buy a mini-SUV this fall, and I'll be using all of these tips. I have never bought a vehicle [only a few...I keep them a long time] without feeling at least a little taken advantage of. NOT THIS TIME!
My favorite tip when I'm at a car dealership if a Salesman approaches me I usually tell him I'm just looking around window shopping and tell him thank you.
I tell them im just looking while my car is getting service done. Or I'm picking up a friend who's getting a brake job
I've made many of these mistakes. I'm very glad to have discovered your channel. Subbed.
I was so glad to get your advice before I actually reacted to a Dealer Offer for my Truck!! I did some research on the Value and current buying/selling Situation and I had my numbers already in my mind ! When the Dealer contacted me and received all my Car Info , they offered me already a Amount below my Truck Value!! I kept it nice and friendly with them over some days , but sturdy ..!.. After a back and forth conversation with them and knowing what I tried to accomplish for myself, they finally accepted my offer.. came around.. checked everything out and I received almost my asking Price .!! I'm very thankful to have you on my Site!! Thanks Kevin for helping the Consumer and not the Big Profiter Company!!;/
First let me say thank you for all the information. I used the looking at several vehicle at what I thought was different dealerships and the salesman told me they were all owned by the same company. He could sell from any of those lots if I found what I wanted. To me that eliminates competitive bidding for my business.
You're exactly right. Shopping different lots under the same ownership really doesn't do anything to help you competitively shop.
POSITIVELY UPBEAT AND RIGHTEOUS!!! I AM SO GLAD THAT I FOUND YOUR VIDEO'S!!! MAY YOU AND YOUR BE WELL!!! STAY COOL😎!!!
Thank you kindly!
This is great information. After the second video I subscribed.
Number five is my worst enemy. Always have my eye on one particular car and the sales people read me like a book.
This is very helpful.
#TheHomeworkGuy
Just want to say thank you again!!!!! I have definitely made a few of these mistakes, but because of Kevin he saved me from making a financial mistake!!! Keep it up! The more informed people the better as a whole buyers community we will have against these money hungry dealers!!!!👍👍👍
Your videos are golden. I'm 64 and have bought many new and used cars. Long ago I researched the psychology and tactics the dealer circus uses. I actually enjoy dealing with the hot rod salesperson that thinks they will smoke this geezer. I'm the guy our family members and friends take with them to the dealership lol.
But I've listened and learned from the info you've posted. It's a huge help to anyone.
My hope is that this outdated sales model will go by the wayside. But I've sat and listened to sales clowns pitch all sorts of stuff to other buyers, especially the young ones. I guess they'll do it as long as they can get away with it.
Keep up the good work.
"I'm recommending you be your own judge on the validity of the information I have given you"
So I went to buy my first vehicle a few months ago. I'm fresh out of college starting a career in my degree field, meaning I don't have too too much money to throw at a car, but I know what I loved and was looking for a jeep wrangler.
We called up a jeep dealership and was shown a willys edition wrangler which was beautiful. I made a lot of the mistakes seen in this video. I told them that I was looking to get something today if the price was right, told them that I loved the vehicle, and argued on price per month rather than total cost of the vehicle. At first everything seemed nice and relaxed, but once the salesman had us sitting down at his desk, everything changed. It felt like a formal shake down that he and the finance guy in the back had coordinated. I think they were expecting us to pay 800 a month for like 70+ months and kept pushing that 70+ months payment schedule and it was very uncomfortable.
When we told the salesman that we wanted to go home and think about it, he begged and insisted that we talk to the finance guy, which we, reluctantly, did. The dude had tried to talk to us like we already purchased the vehicle and we shut it down asap. He was extremely mad how much we kept pulling back and was basically yelling at us about how unsure we were.
He offered like 650 a month for like 70 months and made it seem like he was practically giving the vehicle away, I told him I needed to sleep on it and he was extremely pissed. The next morning, they didnt want to take our calls and we went elsewhere a found a vehicle for the price that I liked, which I will end up enjoying a lot more
What a perfect example of what I illustrated on the video. You've earned yourself a free shirt, Ant! If you send me an email to info@thehomeworkguy.com with where to send it, along with a size and color preference, I'll get it on the way for you! Thanks for such a great story!
@@KevinHunter wow, thanks a bunch, Kevin! Will get the email out to you asap
They like getting angry at you. Makes you feel like you owe them something.
zvczvcvzxcv I have no problem yelling right back at them. I even got kicked out of a dealer one time. No sweat off my back! I despise cheaters and will call one to the carpet when I smell one!
@@PumaPete Congratulations?
Very quick and concise info. Thanks for not wasting my time.
I am in the process of doing online research for a car purchase. Not only comparing similar vehicles, but watching what "not" to do/say, which fees are negotiable, etc. I've been widowed for 3 years and this will be my first time making a vehicle purchase on my own. I appreciate the tips. I will take a friend with me when I go to test drive vehicles. #TheHomeworkGuy
With regard to #3, I didn't own a car business but my business did revolve around sales. Anytime someone mentioned they had to talk to their spouse, I would offer a 10% "head of household" discount on the spot. It worked about 70% of the time. That 10% was our wriggle room anyway- it would be offered at some point for some reason if people didn't sign up right away- but that "head of household" really fed into people's egos.
Never tell a dealer, " I've always wanted one of those." ; " It's a beauty!"; "I had one just like it when I was younger." or within 20 minutes, "I'll take it." Best approach is as a Vulcan (from Star Trek) - Outwardly unemotional. Don't make the big mistake I did and buy from a Repo man!
Thank you very much Kevin for your excellent car buying tips! I look back now at some of my previous car deals and I was ripped off!
What you were saying is spot-on they do train ask our salespeople to say certain things I try to be one of the good car sales people that actually listen to my customers and help find a solution that's right for them
Excellent info for sure. My wife has always been a “we are going to sleep on it” person. Also made the mistake of giving them my home phone number; never again. Thanks. #thehomeworkguy rocks.
I have been watching all of #thehomeworkguy videos and sharing them on FB and messengering them to friends and family. Such excellent info well and clearly delivered with bits of well placed humor. Really like them.
Google voice number. My phone doesn't ring. Any texts or voicemails generate an e-mail I can look at when I wish.
I always wanted to see a lawyer buy a vehicle. Now that’s some fun shit to watch.
Or furniture. Not all lawyers, but some at checkout will literally read every little detail of print over the course of an hour, asking questions above my pay grade lol. I'm like, hey boss have fun!
@@KinoStudentX I'm not a lawyer but a retired Atlanta Georgia firefighter after 30 years, so I've seen a lot of $hi7 go down. But I am one of those that will read every line of any type of legal document that is put in front of me to sign. It has added extra time at doctor's appointments, especially if it's my first visit to a new doctor's practice or hospital for outpatient testing.
I have been burnt when I purchased a new mobile home when I was in my very early 20's and it cost me several hundred dollars to do work that should have been done by the dealer that sold me the home. I should have known that I got scammed on that particular issue, when I called the dealer he knew exactly where to tell me to look in the multi-part, multi-page contract that I had signed when I purchased the home way back in the early 1980s. So now I do go over EVERYTHING with the old fine tooth comb...
I'm a 3L law student (1 year from graduation). My focus is on contracts. Just purchased a car with my fiancé. We sat in finance for almost 2 hours with me reviewing everything with a calculator. It got to the point where the finance manager stopped talking, left the room, and the GM came in to talk to me. I asked him to leave so I can review in quiet. I told them I will go find the finance manager once everything was signed. They were taken aback when I kicked them out of the office. My fiancé and I had a laugh over some drinks that night.
@@butters6295 - But did you buy the car?
@@TheBerkeleyBeauty yes we did
This is all very valuable information. I recently purchased a new Truck as well as motorcycle in the past several months and happy to say the sales person I dealt with on both occasions were consultative in their approach and asked me a ton of questions about what I wanted, in other words, they added value. Now, I also went into these dealers with a boat load of knowledge and had actually decided on what I wanted, including options, financing and warranty. I think it's important to note that sales people are doing "their job" and that's moving product. I mean, this applies to any retail sales store. If a person thinks for one second that by entering any retail store that they aren't going to be "sold", give your head a shake. From the moment you even look at the store, you're being sold. So expect it and realize, you are always in control 100% of the time, unless you choose not be (in other words, you become victim to the process)! While I will always say, it's 100% the responsibility of the consumer to be informed; it makes it more challenging when the sales processes used, especially in vehicle sales, are not "fair" and are misleading more than 80% of the time. Good news is, EVERYONE knows this! As you eluded in your video's, many of these tactics have been used for decades. I mean, I shopped at 3 different motorcycle stores for the same exact model and experienced the same tactics you've mentioned. In one such experience, I actually called them out on their BS (handing me off to multiple people, attempting to change the subject constantly, not "showing me" the numbers, making me wait, signing their BS offer sheet to agree to buy the bike etc, etc) and after closing the deal at their competitor, emailed their GM and owner to advise him of my experience and the deal they lost because of these shenanigans. A deal, that I know they would have wanted. What saved me, I was informed (about all the aspects), I knew what I wanted and I made them play at my pace and my terms. The funny thing is that THE most successful sales people are the ones that take a consultative and service first approach. They dont even have to ask for introductions, their customers fall over themselves to introduce their friends and family - TRUST is either cultivated or eroded with every interaction. Walk away from the transaction based sales person, they are dangerous and toxic. One final question I asked at the "bad" dealer I was at, was how long tenured each of their sales staff were at their store. It kinda knew it wasn't good, when the longest tenured sales person, was less than 2 years! One final comment, HAVE FUN! As the buyer, you have a responsibility to create your experience and drive your buying experience. If you don't like the sales person, walk away and dont be too serious. Hell, I made the young guy at the Ford dealer I bought at wait 2 days, just to see how serious he was LOL!
Kevin is the real deal here, love watching his education videos
I was attempting to buy a 3rd vehicle from my local dealership, and after I told them which vehicle I was interested in, I tried this tactic. I said, I didn't want to play the back and forth game, the "let me check with my manager" nonsense. He said that yes, he would make me a one and done offer, the best deal possible. I told him that if it was what I was looking for, I would buy the truck. He came back with an offer, and I said no and began to leave. He asked why I was leaving and I said because his offer was unsatisfactory. The manager chased me to the parking lot and offered to come down an additional $4k. I told him that I wasn't interested, because now I knew they were trying to screw me out of at least $4k, probably more. I said that I wanted a one time best offer, they agreed and then told me that I needed to learn how to play the game. Never again at that dealership.
"I'm playing a different game and you just lost a sale." Car salesman love clever rebuttals, so don't feel bad about throwing a few in their faces.
Same thing happened to me, dealer came back 5K less, so I walked out. But I went back next week to show the salesman the competitors car I bought so they would continue to contact me.
While I understand why you walked away, you kinda lost sight of why you were there....to get a good deal on a vehicle. You could have used that piece of knowledge to knock off another $1000 and got a hell of a deal. You’d have screwed them that way too
You can use that tactic on your vehicle insurance too. Get a quote from another company and ask them what they want to do. Then when they come down ask them why it was ever that high and they should make it right. Most times you'll end up with a lower rate and a credit .
I have made Those Mistakes! I once brought a Brand new looking Car in 2013 that had front end damage & no luxuries plus a High Car note to boot! I had to spend $5,000 to get out of that bad deal! Thanks to Nissan of Bowie! Free Oil change & Car Wash for the life of The Car now! You live & learn! He is so right, Do Your Homework first!
good on you Kevin, best regards and hope you have a speedy recovery.
Recently discovered this channel and am pouring thru every video as I will be buying in a few weeks
Such a clean thumbnail, it's perfect!
Sadly, I’ve made several of the mistakes you mentioned here and in other videos. Thanks for the tips! #thehomeworkguy
@Seumas MacKinlay...indeed...such as 'detailing the finish' for 150 bucks....we feel like idiots after the sale. lol. Thanks.
#thehomeworkguy so me and my homeboy just visited a dealership and got a price quote (mainly focused on the monthly payments). After watching your 11 Fees not to purchase video, we looked back at the paperwork and saw they added the following: Automotive theft protection - $220, resistall - $1495, Tire and Wheel (T&W) - $1395, DriveSure Krex $19.95, Doc Fee $295, Non-tax Fees - $25.50, Extended service contract - $2995. OUTRAGEOUS! After seeing your video, that's an up-charge of over $6K. Never again will I allow any dealer to screw over me or my friends. Absolutely NOT! Thank you SO MUCH for your videos.
My wife and I just leased a vehicle today. Initially we couldn't come to a good monthly payment and the salesman encouraged us to wait a few weeks to see if some more incentives came out. We talked some more and got to the payment we wanted. The salesman wasn't pushy and worked with us. Ive had some bad experiences, but some salesman/dealerships will work with you
I like the common lines when you ask about a specific vehicle,
"A young person was just looking at this.."
"I just showed this one to someone earlier.."
I was just told today.....make a decision quick. We have a lot of people looking at this one ( after we dropped the price).
Thank you for the tips. Very timely for me. I was recently talking with a dealership and made the mistake of telling them what payment I was looking for. Salesman came back with payments that were at or just above what I wanted, with a sales figure $2000 higher than the vehicle was listed for. He got defensive and argumentative after that. I still haven't bought a car, but need to. Unfortunately, my state has closed all avenues for buying a car right now, but I really need to, which is why I was looking into it before the Covid-19 stuff. Now I'll have to go 3 hours away to a different state to buy a car, and that kind of automatically gives them some of that info. #TheHomeworkGuy
Kevin, l am in the market for a new car. Out of the list of 10 things not to say at the dealership you saved me at least 5. I’m going in now a better informed purchaser. Thanks and I enjoy enjoy your videos very much. I have recommended you to my friends and family. Stay safe....
Great videos Kevin. I actually shared the video about not paying cash at the dealer with a co-worker just today!! Anyway, keep up the good work and I look forward to seeing more of your video library now that I've subscribed!
#TheHomeworkGuy
Its weird to me that car dealers are using the same strategy they taught me selling vacuums door to door.
It's weirder to me that during this COVID-19 shutdown, dealers are still acting like pricks when I call them for info on a car I'm interested in from their website.
Please tell me it wasnt Kirby lol I got roped into that unexpectedly for not quite 1 month before I just stopped showing up.
@@alexschemmel4392 of course it was Kriby
The Kirby people hate me. I got my stairs, and my hallway cleaned before they realized I wasn’t going to buy the damn $1000 vacuum.
Also beware of the “valet” service. This is where your keys may be obtained. I worked with a guy that said this tactic is often used at car dealerships. Just politely decline and park yourself and hold onto your keys.
Great Video!!! #The Homework Guy!!! I literally just started the process of buying a car so coming across this video was perfect timing! Thanks for the great tips!! Greatly appreciated thanks again!
You do a good job. I've watched many of your videos. Good advice! I always want to leave a dealership with my head, my wife's virtue, and my checkbook intact!
I’ve had a local dealer ask for my drivers license before a test drive with a salesman. I did not buy a car from them but received calls and letters for months afterwards
I have dealers make a copy before going on a test drive. I always ask for the copy back after the test drive.
"Well, too bad it isn't pink" will get you out of there anytime.
I buy old classic cars for myself and wife, and fix em up to be daily drivers. I like this channel because I know its inevitable that one day I'll have to finally get a new car, and every video here prepares me for what's to come. Good work sir, i appreciate your honesty and help towards others
Very helpful tips! Many things l never knew about. At least we have someone on our sides in you! Thanks.
Thanks. I wish I thought of the email and phone a few weeks ago 😢
I'm right there with you lol they finally stopped calling me. But they won't stop emailing me...I'm pretty sure that's my punishment for nOt buying! 😆 I have found it better to just let whoever know I bought a car already...even if I didn't. They understand they lost the game and stop calling.
Oops. I already gave em my info!
Great post Kevin. Thanks.
Hi I just happened to come across your vides at the right moment...im currently car shopping and the info i learned from you was extremely helpful when I went to the dealer yesterday...I ended up walking away because they were trying to strong arm me after we made a deal...thank you 😁
A few years ago I went to a Honda dealer who took my keys to get a trade in value. I was shopping for a new Accord. I asked for them to be returned to me promptly and somehow they could not or would not do that. Frustrated, I said to the salesman: I want my keys back now, or I call the cops in 15 minutes and report my car stolen. They were promptly returned.
This tactic has a name in car sales known as "dehorsing". They've taken your horse away so you can't ride away unless you buy their horse. Then act mock offended as if asking for your own keys back is rude.
When I was shopping for my car the dealership “lost” my driver’s license. They told me to come back the next day, as it was close to closing. It was a 1.5 hour drive home for me, so I told them I would sit and wait. After the staff ran around the dealership frantically trying to find my license, they magically found it at the front desk in a drawer.
Anna Horn - Next time just give them a “copy” of your license. I never give up my actual license anymore.
@@annalouisehorn Right, like how do they expect you to drive home without a license at that point. I would have asked them if they were suggesting I break the law.
@Chevy Dude should see this.
James L agreed
This is so refreshing. I am beginning to feel so armed against the foolery. Have made my mistakes in the past, even at trying to be savvy, and don’t intend to anymore. Thank you for this clear and informative wisdom. . #thehomeworkguy
Great videos! I know I get bad deals every time I car shop. I have no negotiating skills. Your tips are giving me a lot of confidence to shop for the best deal on my next car!
Kevin, u need to talk about the ads that run here on the radio. “Push, drag, or tow your clunker in and we’ll give u $5,500 for it towards your new car.” Lol.
100% scam, they overcharge on their vehicles to cover the so called "trade in values". A couple dealerships where I live have similar stuff going on all the time. There's no way they're paying you $2,000 for a car that doesn't run, with a blue book value if it did run that is under $1,000. The vehicle they sell you is marked way up to cover for all these clunker deals they try and do.
#TheHomeworkGuy I'd love to see this.
Try not to trade your car. There is never a good deal in a trade
@@donaldgeorge6656 I just sell private party, get better deals that way, at least in my experience I've gotten a lot more by just putting a for sale sign in the vehicle and parking it by the road. Same goes for buying used vehicles I've gotten better deals just buying from a private seller and I can ask all the questions you'd want to know, and get some history of the vehicle in the process too.
If you dare listen closely enough, those stupid ads are usually followed by a long speed talking disclaimer, in a barely audible voice, drowned out by music, telling you that everything you just heard applies to nobody, is a big fat lie, and that you are an imbecile if you give them any money.
That sort of thing is why I haven't listened to the radio in decades. Cassettes instead, then CD's, and now USB sticks full of my favorite MP3's. If the commercials intended for the stupidest people capable of turning on a radio aren't bad enough, how anyone tolerates the DJ's and talk shows with all those idiots who think they are oh so clever is beyond me.
Absolutely right on saying, "I need to discuss this with my wife!" Yes, that has saved me so many times at dealerships.
David Clayton Would you like to borrow my phone? I’ll give you some time. We invented cell phones in the 90s. That’s not a good one anymore. Those sales people just have no respect for you and they let you leave. I did this job for 10 years. We don’t believe any of the crap anymore. I am recently out of the business and if you want to know how you should go about things where it is a mutual respect. Check out some of my videos. I’m going to post one here probably within the next 20 or 30 minutes. And I am going to address some of these things.
@@SeriouslyAutomotive I did have a saleperson say that to me. I told him I didn't want to give my GF's number out. Then I walked OUT!
Also, I found out, NEVER negotiate on an empty stomach. When it is growling and you want to eat, they feel that they need to keep you longer so you WANT to get out of there FASTER!
Steven Wisneiski as I stated. I’ve done this over 10 years. I’ve heard every excuse in the book, when people are upfront with me (and this goes for most of us) You’re going to get a far better deal and it’s gonna take a lot less time. If you give us the runaround and things of that nature. You’re just making it take longer for yourself.
@@SeriouslyAutomotive where you been they invented cell phone's in the 70s
#TheHomeworkGuy always gives me useful information. Thanks!
I worked at a branded dealer for years. This guy has spot on tips. Sneaky car salesmen are trained to uncover the hot buttons. A good salesmen is trained to ask what is important to you