We had a similar experience recently where my nieces and nephew wasn’t allowed to visit with my kids. It was like requesting permission to visit at a prison. That silly policy will certainly lead to business failure. We will never stay there again and neither will we recommend it to anyone else.
I’m really sorry to hear about your experience. Policies that disrupt family time can be so frustrating, especially when all you want is to enjoy time together. Thank you for sharing your experience
So I listened to your video and I kind of felt like others did that you were complaining about your brother not being allowed. We booked this hotel and it was probably one of the worst hotels I've ever stayed in and I don't think my expectations are high. There was no water pressure, our air conditioner didn't work, our TV didn't work. There was one lock on the door and the second lock was broken off. We did not even have a washcloth for the restroom. I understood it was a transit hotel so my expectations are not high but when I had bugs in my bed and I am saying multiple bugs and not bed bugs bugs in my bed that was the last straw. The front desk is lovely and their service is great, the shuttle is amazing and the location is great but I want to feel safe and clean where I'm staying and I would never tell anyone to stay here if they want to feel safe and clean.
Thank you for sharing your experience. I’m so sorry to hear about the issues you faced during your stay. I can completely understand why you’d feel that way - a clean and safe environment is essential, and bugs in the bed and broken amenities are certainly unacceptable. Hopefully, these points help the hotel improve because they do have some great staff and a convenient location, as you mentioned. Thanks again for your honest feedback!"
Tokatoka is owned by Warwick Hotels now, management have changed. The good old Tokatoka before the change did not have this problems, we always had family outside join, celebrate birthdays, swim.etc.. Just a little heads up that this isnt like Tokatoka 2010 to 2016
Thanks for the heads up! It’s always sad to see such changes over time. Hopefully, the new management can work on bringing back the charm that made Tokatoka so special for families back then!
Sorry to hear you had a similar experience. It’s disappointing when expectations aren’t met. Hopefully, they’ll work on improving these issues for future guests.
Raffles Gateaway which is next door is much much better then Tokatoka. If you bpol at Tokatoka please don't have any expectations and you'll be disappointed. I'll rather stay at Airport Ace Hotel which is cheaper then Tokatoka. Tokatoka is run down and the worst
Thanks for sharing your experience and recommendations! It’s always helpful to know about better alternatives like Raffles Gateway and Airport Ace Hotel. Hopefully, Tokatoka takes this feedback seriously and works on improving their facilities.
The video would give a wake up call to the owners means someone out there is not doing there job,line managers should be heldresponsible I believe gmsis not receiving timely feedback from his team wake-up oryou will loose all your returnees looseyourreturneed
Thank you for sharing your thoughts! I hope the feedback reaches the right people and leads to improvements. It’s always important to ensure a great experience for everyone, especially return guests!
Tokatoka is the worst hotel in Fiji don't ever have a booking if you are coming to Fiji don't trust this company it better to check other cheaper hotel and motel around Fiji
Bro it's the hotel or the Resort owner to put up what ever rules and regulations upon his or her hotel or resort so if you paying for 2 people in a room then only 2 people is allowed no questions asked what so ever...It's Thier POLICY....
There was no sleepover, my brother was flying out of the country, and we just wanted to rest in the room for 2-3 hours and it came to our surprise that they didn't allow guests. He even showed his flight details which was departing in few hours. I strongly believe resorts should have that much flexibility
Being conservative my missus had a tea shirt on whilst swimming in the pool. She was asked to remove herself and have proper swimming attire like white folks.
Fiji Hotels are a rip-off. These Overseas based Hotel companies raise the rates to be in competition with the Australia and U.S. rates, yet provide a below average standard. I feel sorry for the staff who are on the frontline to deal with unsatisfied customers. Plus these staff still collect an average Fiji wage in comparison to Australia and U.S. hotel workers.
Thank you for sharing your perspective. It’s disheartening to see such disparities in pricing and standards. Hopefully, there will be changes to ensure fair wages for staff and a better value-for-money experience for guests.
We had a similar experience recently where my nieces and nephew wasn’t allowed to visit with my kids. It was like requesting permission to visit at a prison. That silly policy will certainly lead to business failure. We will never stay there again and neither will we recommend it to anyone else.
I’m really sorry to hear about your experience. Policies that disrupt family time can be so frustrating, especially when all you want is to enjoy time together. Thank you for sharing your experience
So I listened to your video and I kind of felt like others did that you were complaining about your brother not being allowed. We booked this hotel and it was probably one of the worst hotels I've ever stayed in and I don't think my expectations are high. There was no water pressure, our air conditioner didn't work, our TV didn't work. There was one lock on the door and the second lock was broken off. We did not even have a washcloth for the restroom. I understood it was a transit hotel so my expectations are not high but when I had bugs in my bed and I am saying multiple bugs and not bed bugs bugs in my bed that was the last straw. The front desk is lovely and their service is great, the shuttle is amazing and the location is great but I want to feel safe and clean where I'm staying and I would never tell anyone to stay here if they want to feel safe and clean.
Thank you for sharing your experience. I’m so sorry to hear about the issues you faced during your stay. I can completely understand why you’d feel that way - a clean and safe environment is essential, and bugs in the bed and broken amenities are certainly unacceptable. Hopefully, these points help the hotel improve because they do have some great staff and a convenient location, as you mentioned. Thanks again for your honest feedback!"
That sounds like hexagon nadi
Tokatoka is owned by Warwick Hotels now, management have changed. The good old Tokatoka before the change did not have this problems, we always had family outside join, celebrate birthdays, swim.etc.. Just a little heads up that this isnt like Tokatoka 2010 to 2016
Thanks for the heads up! It’s always sad to see such changes over time. Hopefully, the new management can work on bringing back the charm that made Tokatoka so special for families back then!
Very true Same thing happened to us..
Visitors were not allowed.
Worst dark rooms
Sorry to hear you had a similar experience. It’s disappointing when expectations aren’t met. Hopefully, they’ll work on improving these issues for future guests.
I feel sorry for you mate. It's sad to learn our local resorts treat our own locals like this. Really sad.
It's better u book denarau it's expensive bt it's worth spending holidays..
Totally agree with you, especially if you are spending holidays in Fiji!
Raffles Gateaway which is next door is much much better then Tokatoka. If you bpol at Tokatoka please don't have any expectations and you'll be disappointed. I'll rather stay at Airport Ace Hotel which is cheaper then Tokatoka. Tokatoka is run down and the worst
Thanks for sharing your experience and recommendations! It’s always helpful to know about better alternatives like Raffles Gateway and Airport Ace Hotel. Hopefully, Tokatoka takes this feedback seriously and works on improving their facilities.
I stayed at crown plaza!Had an awesome experience ❤❤
That’s awesome to hear! Crown Plaza is known for its great service-glad you had such a wonderful experience!
Looks very RUNDOWN mire like a MOTEL THAN A HOTEL⛺
Its true, they haven't done much renovation
This is a good warning to all travelers
Thank you! I'm glad you found it helpful. Hopefully, it helps other travelers make informed decisions too!
The video would give a wake up call to the owners means someone out there is not doing there job,line managers should be heldresponsible I believe gmsis not receiving timely feedback from his team wake-up oryou will loose all your returnees looseyourreturneed
Thank you for sharing your thoughts! I hope the feedback reaches the right people and leads to improvements. It’s always important to ensure a great experience for everyone, especially return guests!
Under new ownership 10years now
I guess that explains..
What kind of legend are you bro?
😎🤙
I worked here, so I will agree with you on that
That’s interesting to hear! it’s always great to get insight from someone who’s been on the inside.
So sad we can't come this kind of place
😢😢😢
That price for the last room, better go and stay at denarau
Run down motel
@Manasa Nasoga Run down motel ga you.stop talking cheap.Can't build a Motel.
❤❤❤❤❤
They call us Kaidia, we are not treated the same , in our country 🇫🇯
It’s unfortunate when people don’t feel equally valued in their own country.
Tokatoka is the worst hotel in Fiji don't ever have a booking if you are coming to Fiji don't trust this company it better to check other cheaper hotel and motel around Fiji
It’s unfortunate! I hope future guests find accommodations that better meet their expectations
Admit you are short of budget😂😂😂😂😂
Watch the vedio properly ...people go according to their budget...there is nothing to laugh about
I will not come .Thank you so much Bhai
Bro it's the hotel or the Resort owner to put up what ever rules and regulations upon his or her hotel or resort so if you paying for 2 people in a room then only 2 people is allowed no questions asked what so ever...It's Thier POLICY....
Don't be full of shit 2 people or what they are allowed guest but not to sleepover..
There was no sleepover, my brother was flying out of the country, and we just wanted to rest in the room for 2-3 hours and it came to our surprise that they didn't allow guests. He even showed his flight details which was departing in few hours. I strongly believe resorts should have that much flexibility
Disgrace, looks very dirty yess nd rundown . Tell dem to do maintenance first..
That's sad 😢😢😢
😢
Being conservative my missus had a tea shirt on whilst swimming in the pool. She was asked to remove herself and have proper swimming attire like white folks.
That's terrible.
Everyone should feel comfortable and respected.
Just buy one house service yourself rather than complaining
Fiji Hotels are a rip-off. These Overseas based Hotel companies raise the rates to be in competition with the Australia and U.S. rates, yet provide a below average standard. I feel sorry for the staff who are on the frontline to deal with unsatisfied customers. Plus these staff still collect an average Fiji wage in comparison to Australia and U.S. hotel workers.
Thank you for sharing your perspective. It’s disheartening to see such disparities in pricing and standards. Hopefully, there will be changes to ensure fair wages for staff and a better value-for-money experience for guests.
Why don't you go and look for another hotel?Whinnig like a child.
Ooh bhaii
😎
A good waste of money, Waste time,
I agree!