LV Pochette Metis Repair Quote
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- Опубліковано 17 бер 2024
- Part 3 of my Pochette Metis Repair/Replace Saga! After lots of back and forth, I was offered a repair quote...
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Jennifer V.
P.O. Box 193
Windermere, FL
34786
U.S.A
**NOT sponsored in any way. Nothing was given to me unless stated in the video. Some links may be associate links. All opinions are my honest truth. - Навчання та стиль
NEW INFO!! I spoke with yet another representative at Louis Vuitton repairs and have now decided to get the side bits of leather replaced and a vachetta leather zipper pull added to the back zipper!! (Additional cost $250) I'm very excited.
Great! I was going to suggest that.🙂
I have tried to get parts of vachetta made and it looked very strange.
So I sent the bag back and had the rest done and it looked much better.
Good luck😊
Good! I was going to suggest you have the old zipper put on the new flap and pay for change of leather on sides.
Fantastic!!
So glad to hear it! This is why I appreciate and buy LV. While not perfect, they stand behind their products by offering repairs. As long as it's authenticate, that's what counts. What if it was a gift or passed down. I think the repair costs they quoted you are pretty reasonable.
Such a shame that everyone is treated differently. Not a good business practice.
It was a defect product, preloved or not, it is a defect product. You shouldn’t pay anything for repair
Absolutely! Especially for a product that comes from a company whose reputation is supposedly bound by their superior craftsmanship.
Actually, it started having glazing issues in 2019 when I still lived in Illinois. It just wasn't bad enough at that time to make me want to replace it, knowing I would be getting the newer model. And during the move to Florida, I had all my bags in their dust bags, not the boxes and did not put them in storage with my furniture. (I even had them all in the car with me on the 3 day drive down here! Ha!) Also, when I denied the replacement, it was not a "now or never" situation. I asked my SA if I could think about it, and she said "absolutely".
Issues is bag should have been exchanged when the offer was made. I don’t think keeping a leather piece on the zipper was worth all this.
Thank you for sharing! This is so helpful for people who are considering pre loved bags. Your kindness goes a long way.
Glad it was helpful!
It’s very frustrating and certainly a difficult decision. I don’t know if I would invest any more money in this bag. I would probably count it as a loss and either be without the PM in my collection or maybe buy this particular bag, new, directly from LV, so if similar issues present in the future, they will replace it. All the options suck honestly but if you don’t like the repair, then you are stuck with the bag, without an option to refund the repair costs. 😢 So sorry you’re coming through this. I honestly feel your pain….🙏🏾
Thank you. I don't know if I made the right decision or not...but I am very curious to see how it turns out. If I really don't like it, for whatever reason, I have a better chance of selling it with all the new leather, glazing and new strap than I would if I didn't get the repair done.
You are so gracious and handling this so well. I would be so upset and griping all the time. I dont mind if companies have 1 rule across the board saying they will not replace for free for anything not bought from store directly. and if preloved you have to pay for repairs. Period. However if one person gets free bag the other gets free repair and some needs to pay hefty repair costs for exact same probem? That is very discriminating policy. I cannot tolerate this. I even get very angry when people just steal things when I have to work hard, save to buy something. Unfair world. I hope your bag comes out beautiful. You deserve the best.
Thank you!
I’m glad you got this resolved
I'm so glad it's on its way to being resolved. Love your shirt!
That sales manager messed with the wrong lady! You are so sweet and so kind AND you are an influencer with thousands of followers! I hope Corporate LV does the right thing and gets that gal some customer service training or let's her go.
I can't wait to see your Frankenstein bag! ❤
They shouldn't charge for "repairs" when it was a LV manufacturing defect. I was a t that mall last year looking for a Gucci bag. The salesperson tried to push all the bags in the store although I told her exactly what I was looking for. Never going back. Maybe you could look at the new bags and get them from your store in Chicago. Nobody needs the aggravation specially when spending that kind of money. Hope the bag comes back just the way you like it Jen!
I've always found the "in store" experience of looking for bags (LV, Hermes, Chanel, etc) to be awkward and uncomfortable! Even when everything works well, it just makes me so self conscious and I just hate it! I'm more likely to order a bag sight unseen and return it if it doesn't work for me after I've inspected it and tried it on in the comfort of my own home. Thank you!
Well I hope it works out. I totally understand cause I love my pre love bags and I’d done the same thing . Can’t wait to see it when you get her back ❤
I wish you the very best! Customer service is so important! I commend you on showing such diplomacy as I'm sure you could've taken a completely different route. I hope you are pleasantly surprised by the outcome. You deserve it!
Thank you so much!
I hope it comes back perfect! Definitely frustrating - you are handling it so well! Kindness goes a long way 😊
Thank you.
So frustrating, but like you I can see the business side of this and not wanting to encourage second hand sales. Glad you have a resolution that will at least make the bag useable! Thank you for talking about this because while many of us buy second hand in order score great deals on these bags, there are also people paying well over retail for sold out styles…it would be devastating to spend that kind of money but not be able to benefit from replacement/repairs if there was a recall or issue with the bag. Definitely something to consider.
I’m so invested in this!
Good news! The bag is repaired and on it's way back to me! I can't wait to see what it looks like now, and show everyone!
I'm glad you decided to do it, either way, you'll get a nice bag back. The last 2 repairs I did, they ended up not charging me even with the 2 quotes that I accepted. One bag took over a year and the other was a vintage key case with the glazing peeling. I did not have receipts and I am a not vip either. You never know, you maybe lucky! Good luck.
That's wonderful! Thank you.
I hope your bag comes back beautiful and you'll be very happy! Anxious to hear your thoughts once you get it back ~
Thank you! I'm anxious, too 😉
I hope everything gets fixed and you can enjoy your bag❤
Thank you!
@@JustJennifer your welcome
Just saw your update and you did exactly what I was suggesting. 🎉
Yes! It seems like the more times I called and the more, different people I spoke to...the more and different information I got. I'm now hopeful it will all be well matched and nice in the end!
I hope it all comes out beautifully for you 💕
Thank you so much!
Hi Jennifer. Could you ask to pay extra to get the side tabs changed? Also why can’t they put the back zip tab back on your new bag even though it would be a different colour xx💖
I was told that changing the side tabs would be an ordeal and would cost a lot. (I don't remember the total...) So, I thought I'd see what it looks like and then go ahead and have the side pieces replaced if it bothered me enough. As for the vachetta pull tab, it is stained with the soft glazing and would not look great. Plus they weren't willing to add a new vachetta pull tab.
@@JustJennifer I hope it looks lovely and you’re pleased when you receive it xx💕
I was quoted $100 to replace both side tabs on my Métis pochette in TX. Love your videos!❤
Hi Jennifer!! I’m glad you have an offer to repair it. I think I would ask to pay the extra to have the two side tabs replaced as well and have all new vachetta!!
I’m a millenia mall customer as well, and I’m surprised you have not had the same experiences as me.😢
Hopefully your next experience there will be better.
NEW INFO!! I spoke with yet another representative at Louis Vuitton repairs and have now decided to get the side bits of leather replaced and a vachetta leather zipper pull added to the back zipper!! (Additional cost $250) I'm very excited.
@@JustJennifer perfect!!
Is there a guarantee that it won't get sticky again... especially being in Florida?
Thanks for sharing your story! I hope you enjoy your "new to you" bag.
Thank you!
Hi Jennifer, I saw your update and all the vachetta will be replaced including the zipper pull! I think that is fantastic! I know you are paying and that is less than ideal but the bag will basically be new! Win, win IMO. I would do the repairs and pray they are perfect!
I'm hopeful that it will all work out enough to be worth it all! Thanks :)
May I ask you what your color profile is, ie., seasonal color analysis, ?
I truly have no idea. I do know that I look awful in yellow.
Wow blows my mind 😕 those bags cost alot they absolutely need to set same rules for every store same policy the world has gone upside down, glad to see you my sweet friend ❤️ 💕 still doing chemo got 3 more treatments been sick and really tired love you Jennifer hope you have a wonderful week 💙 ❤️ 💜
Well, sweet Marticia, my bag troubles are nothing compared to all you are going through! 💕 You are incredibly strong! I'm always thinking of you.
I know what you mean about the pull tab! I love the one on the front zip pocket of my monogram Iena 😊
Yes! I love that pull tab, too. I really need to get my Iena out and use it more often. What a great bag!
I'm sorry you had such a bad experience at your local LV boutique. The only issue I've had with my boutique is my new SA didn't follow up as promised when I inquired about locating a bag. I don't tolerate bad customer service, especially at high-end stores, so I promptly called the manager and explained everything. She was very nice and very apologetic so I've contacted her ever since. I've bought 3 pieces over the past couple of years. I contact the boutique manager, provide her with the item number and she promptly has the item couriered to me within 2 hours. Unbelievable customer service! I hope you reported the manager you dealt with to someone above her. I look forward to your follow-up video!
You handle this situation better than me. I was so stressed with mine and just wanted to cry when they said they would not replace mine too. Especially after the CA told me it was a known issue and that she is sure it will be replaced! But at the end of the day i realized that…it was just a bag! A silly little bag. They end up replacing my flap for free and did a canvas care i was quoted $510 (they didn’t charge me due to miscommunication) Also they lost my strap in the process so i got a brand new one. And yes the handle on top of mine is different color than the rest.
Oh my goodness! It sounds like you had to go through a lot to get yours worked on, as well. And you are right, in the grand scheme of things, it's just a bag. (an expensive, lovely, fun bag.... but a bag nonetheless).
$1020 is exuberant! Can’t wait to see the final result 😊
Yep! Me too 😘
Woohoo!!! I was just going to tell you to get the side leather pieces replaced and the back pull tab too …along with the rest🙌🏻😃🙌🏻😃💓 now it will be a fully new bag[I personally feel they should have repaired the glazing for free or at least a gift card]
Yes, I am hopeful it will all look nice and be worth it all in the end!
LV at mall at millenia is super busy and the SA there are super rude!!!!!!! Try the Jax LV at the St. John’s town center….
Glad you’re getting it fixed. I would use this as a teachable moment for your store’s manager and let her know that she likely gave you bad info. How many others have been told wrong info as well? Maybe she was just confused about company protocols? Or maybe LV gives her autonomy to make these decisions and there are no rules for her to follow? If I was the manager I would want to know if my clients were having to go above my head to get things taken care of.
I brought my PM brand new from the boutique in 2015 and I had the 3rd generation. The first one without the leather pull tab. In 2019 I noticed the glazing prob and took it to LV. I didn’t want a new bag because I too loved the canvas on my bag and it was a MIF bag❤❤. LV told me my bag couldn’t be fixed and they would give me a new bag. I got a new bag because at the time it was my fav handbag but the new one had the more pliable canvas and it wasn’t MIF 😭. I still have my old strap from my old bag and you can tell the difference. So sorry you have to jump through so many hoops to get your bag fixed. I hope everything works out. I still watch my new bag because I don’t want the edges on the flap to curl.
Oh my goodness, that is frustrating. I'm wondering if the canvas on the new flap of my bag will match (color and thickness) of my old bag. It will be interesting. Thank you for your story and I'm so sorry you had that not so happy result.
Hi, is your watch strap Hermes?
Hi! No, but it's almost identical to an Hermes strap for only $30! go.magik.ly/ml/2138f/
Thank you! Love it❤
I think it's a fair solution, hope you get a fabulous bag back ❤
Thank you! Me too 😊
I find that with any store and even with over the phone customer service it depends who you speak with. I had a similar experience with a gold bracelet I purchased that broke within 60 days. When I brought it to the location I purchased at they said sorry it’s over 30 days we can’t do anything. When I went to another location they offered to send it out and fix it. If I’m on the phone and don’t like the answer I get I call back and ask someone else and usually get a different response.
Yes, I'm finding that to be the case, as well. After I posted this video, I called LV yet again and asked another person the same questions....ended up being able to order the new leather pieces for the sides AND a leather zipper pull to be put on the bag.
My goodness! What an ordeal for you. Like the other comments, I truly don’t think you should have to pay for those repairs since it was a known defect. Your bag will be returned in perfect condition after the repairs ❤ Thank you for sharing your experience.
Thank you!
What a journey! Would they consider changing the leather on the two side tabs as well? I realize they would charge you for that but that may be an option. That way you start off with all of the leather being the same colour.
NEW INFO!! I spoke with yet another representative at Louis Vuitton repairs and have now decided to get the side bits of leather replaced and a vachetta leather zipper pull added to the back zipper!! (Additional cost $250) I'm very excited.
@@JustJennifer That’s fantastic that they are adding the leather zipper pull! It is just wrong that you’re being charged for any of this though. Everyone who knows anything about the brand worldwide knows the issues they had with the Pochette Métis. And the fact that you bought it pre-Love should not make a difference at all. I bought mine pre-loved as well but so far I’ve been lucky with the glazing.
Oh thanks for sharing your experience with your preloved piece and had it repaired. It’s good it’s repairable. 🤎
Thank you! I agree.
Jennifer, LV has certainly taken a Big hit in negative Press. That second Store Manager certainly needs retraining in Customer Service. There should be a Corporate Policy, but hope this is a true learning tool for all.
Hopefully you will get the Best repairs from LV and we can all enjoy our LV’s in our closets without future fear!
Can’t imagine what they would do if this was jewelry!
I've heard enough stories of LV not standing behind their product when it is clearly a manufacturing defect, added to the ridiculous rate of price increases, and I think I am done with LV for good.
I love pre-loved, but I always hesitate for this exact reason so I just buy from the store which sucks for those who don’t live near a store😞
Wouldn't you think they would change the chapes as goodwill? ( They may do that- ive heard of them doing extea for no charge). Or offer a discount on a new bag? These bags cost so little to make that offering you a new bag at the cost of the repair would still give them a profit.
NEW INFO!! I spoke with yet another representative at Louis Vuitton repairs and have now decided to get the side bits of leather replaced and a vachetta leather zipper pull added to the back zipper!! (Additional cost $250) I'm very excited.
So glad that it will al be replaced. Yay! Though I agree you shouldn't have to pay for their mistake. Hope it all goes well.
Thank you! It seems like the more people I spoke to at LV, the more and different information I received. I'm hopeful it will come back looking nice!
Hello Jennifer! I had a similar experience with my Metis. It started off bad but ended well. I will link the video in case you will like to view it. LV ended up re-glazing the bag complimentary. I know how frustrating this process can be for sure! At the price they quoted you, me personally I would just re-purchase the bag at LV so that everything looks cohesive, new, and warrantied. What if you get this repaired then a year down the line, this glazing issue happens on the bottom/or another part of the bag? Will you be back at square one after you paid 1K+ to fix it? I would sell this Metis and get some of your money back (people buy them to repurpose them and make other things) and buy a new one from the boutique. You can also, ask them to replace the leather on the sides so that it will look cohesive with the new leather but the thing with that is, it will cost you more money and you risk having to do this all over again if another part of the bag does the same thing. Good Luck and I hope it all works out for you. Here is the link to my experience ua-cam.com/video/u1rMbjwYzS8/v-deo.html
I am not at all sure I made the right decision...but I am hoping for the best. I did end up (after the video) calling yet again and getting all the leather replaced, plus a leather pull tab added. I'm hopeful that will look cohesive and that the canvases will match well enough. Thanks for the video link and for your story!
@@JustJennifer You're welcome and I hope that everything works out for you!
I was thinking - the LV store that offered you a brand new bag in 2019, did they know your bag was preloved ? Just curious, maybe they offered to give you a new bag while presuming that you bought your bag brand new. Just a thought. And you are absolutely correct, once everyone knew about the Metis issues I think many people were buying preloved and exchanging them for new ones.
Yes, they knew it was preloved at the time.
I would have done the same thing! At least you have a bag. 😊 I wish they would have reused your back zipper pull. Any cobbler could have done that. 🤔
NEW INFO!! I spoke with yet another representative at Louis Vuitton repairs and have now decided to get the side bits of leather replaced and a vachetta leather zipper pull added to the back zipper!! (Additional cost $250) I'm very excited.
LV don’t stand behind their products, they only offer to sell parts for replacement with HEFTY PRICES. Refrain from purchasing big items like bags…etc. I only buy their SLG that made in FRANCE that said watch out for their design flaws as well. THE Alma BB has designs flaws-A friction at the METAL which hold long strap metal has rubbed against the handled and caused the glazing to completely peel- LV refused to repair the glazing but wanted me to replace the handle which will cost $600-700.
**If you noticed most similar brand designs such as Hermes Bolide, Balenciaga the handles of the bag stood up straight which is best designed.
That is interesting about the Alma BB. I didn't have mine long enough to have that happen, but I can see where that could be a problem.
I have seen other people sell bags for scrap canvas and pieces. Certainly wouldn't make a ton of money, but at least wouldn't be out any more money in the long run. You have owned it long enough to get your monies worth out of it now.
Jennifer I am sure you are making the right choice! You would always always always miss the bag if you did not have it but you will very quickly get over the money you spent to fix it. Money comes, money goes 😄. I am also very sure that they will NOT send back a very mismatched and strange looking bag back as it is their advertisement and reputation at stake!! I can't remember if you said the little leather pull tab will remain and if not, ask them if they can attach that same one back on your bag! I know you will be happy once you get your bag back!! 😀😃 ❤❤
NEW INFO!! I spoke with yet another representative at Louis Vuitton repairs and have now decided to get the side bits of leather replaced and a vachetta leather zipper pull added to the back zipper!! (Additional cost $250) I'm very excited.
It is always a hit or miss with LV when it comes to repairs/replacements. I’d like to think know that I have a pretty decent history with Louis Vuitton and one would think that based off of that you would be treated accordingly. I went in to purchase a bag last summer ( Diane in Empreinte) and while there I made mention to my CA that my key pouch that had just made the one year mark was knotting up around the edges. He looked at it and agreed and told me $120 to repair it. I was floored because here I am spending $2900 with you and I have a pretty lengthy purchase history with LV. I expected him to replace the $350 pouch, not quote almost half to repair it. My sister on the other hand was able to get her Neverfull in empreinte replaced twice. Hit or miss. TFS.
That is exactly the problem! Hit or miss, regardless of purchase history/relationship. So unfortunate. TFS your story.
Such a bad experience. LV’s service is getting worse with time. I sent my wallet for repair because one slot of cards was sticky because of the glue, didn’t seem like a big deal but they replied it was unfixable and that’s that. The wallet is 5-6 years old 😡
That is very frustrating. I can't imagine why that wouldn't be fixable.
I just took in two LV bags that are 3 years old purchased new from boutiques with glazing issues and they refused to exchange the bags and said they stopped offering replacements in 2016. It feels really unfair, after spending thousands for new bags at the boutiques, I expect them to stand behind their products especially being only a couple of years old. 😢
Were the bags you brought in with glazing issues Pochette metis' or other designs? That is awful that they are still selling bags with bad glazing as of 3 years ago after having to deal with this huge glazing issue since 2015, or so. I'm so sorry.
@@JustJenniferthank you ! Also thank you for sharing your journey. The bags I took in were the Montsouris backpack in empreinte ( barely used and the glazing was peeling off while stored in dust bag ) and damier ebene Speedy ( glazing melted on handles ).
I have a PM that I am checking every now and then because it seems like glazing issues are happening to bags while they are stored properly !
I personally think if for around 1500$ you would be getting a like new PM it is better than selling it for cheap then buying a new one, however, I have heard that some bags come back from repair with new issues ( such as cracks in canvas ) so please keep that in ind and good luck on whatever you decide to do !
Hello!! I feel like with this bag in particular there should be a heavy discount on the repair price. I fully understand having to pay people to repair it, materials, time, etc. But this bag has been a known problem and LV should make concessions with that.
Im so happy that it is being fixed! Its too bad that they won't reuse your old vachetta instead of making you pay for new leather
I had glazing issues with my reverse PM…. They replaced the flap free of charge and did a horrible job, and at the end of the day, they gave me a new one. I hope this is the case for you. Inspect it carefully.
Oh no! Thank you for telling me. I will inspect mine very carefully!
Jennifer, maybe they would transfer the zipper with the pull to the new bag portion or maybe they’d transfer the tab to the new zipper? Just a thought…..Good luck.
NEW INFO!! I spoke with yet another representative at Louis Vuitton repairs and have now decided to get the side bits of leather replaced and a vachetta leather zipper pull added to the back zipper!! (Additional cost $250) I'm very excited.
Hi Jennifer, I hope you are doing well. Just finished watching and listening to your unfortunate experience with your bag. I'm wondering if the reason the manager shut you down was because the bag was purchased preloved. Even though it shouldn't make a difference, I feel it did. I believe some stores look down on when their items are not purchased from the store, and the feeling is if something goes wrong, why should we help you. It appears that was the attitude the manage had. But I'm glad you are able to get it repaired ❤.
Hi Lynnette. Yes, I'm sure being a pre-loved bag was definitely a factor in her response. However, the customer care people at LV all said the stores are supposed to send the bag in for evaluation, not just tell me it can't be done and leave me to deal with it on my own. I think of it this way, if you buy a used car and it has a manufacturing defect/recall, you can take it to a dealer and get it fixed. They don't just send you away and say it can't be done. Mostly, I'm just unhappy with how so many people with the same problem as me have had so many different solutions depending on who they spoke to and where. It is what it is though, and I'm happy I can get it repaired! ♥️
@@JustJennifer Oh I completely agree with you. They should have the same protocol across the board, especially since this is a typical problem for this bag. Her attitude towards you was unprofessional because of how she felt that you purchased a preloved bag. So she decided she just wasn't going to help you at all.
I feel like if they lie to you once, they will lie to you all the time. Don’t trust that
I dislike the store at that mall. Very much! Oh, I should add that it’s my store.
I've had quite a few people say the same thing. I wonder why it has so many issues? Perhaps being such a major tourist area? Although, I don't see why that would effect customer service. It's unfortunate.
But it is the same across the board, you turned down the offer when they were going to exchange the bag. Then 4 yrs later you can expect then to honour what you turned down previously.
If the repair job that they do isn’t to your satisfaction what are your guarantees on anything?
Honestly, Jennifer, at that repair costs level, I would have asked the LV repair department for the replacement of ALL leather pieces except the tab you like so much. That way you would receive back an almost new bag with all leather pieces in the same light color, without patina. Is it too late to ask LV to add some small repair works?
NEW INFO!! I spoke with yet another representative at Louis Vuitton repairs and have now decided to get the side bits of leather replaced and a vachetta leather zipper pull added to the back zipper!! (Additional cost $250) I'm very excited.
@@JustJennifer I'm so happy for you that you can get these additional repair works done. I'm excited to see your 4th and last (?) video on this topic consisting on you unboxing your new old Pochette Métis out of its new dust bag. Have a great week!
Hi Jennifer. I had the same issue with this bag a few years ago. I had bought it in Miami but then had moved to Nice, France, when this issue of the melting glazing started. I went to the boutique there, they asked me to leave it and that they will take a look at it and then let me know what to do with it. A few days later when I didn’t receive any call, I went to the store where they brought out the bag with a new reglazing done….which sadly wasn’t very neat. I was shocked that without asking me they had gone ahead and done that and it didn’t look great! When they realized my unhappiness they offered to give me a new one instead. I did take the new one but at the expense of giving up on the back zipper little leather piece as mine was from the “original” design. For some weird reason I haven’t used the newer version at all, maybe because I liked my original one and was disappointed with what they had done. They probably thought I was a tourist there and did the repair in a hurry sadly. I hope yours will be repaired in a better way. Can’t wait to see the results. Good luck!
Wow, that is a very strange situation. I'm glad they offered you a new one, but I completely understand how that one isn't "the same" as your older version. I am concerned the canvas of the new flap won't match the older (possibly darker an thicker) canvas of the rest of my bag.... but we will see!
Can’t they let you pay to get😅 the two little side pieces of leather replaced at your expense while they fix the proposed areas needing fixing?
NEW INFO!! I spoke with yet another representative at Louis Vuitton repairs and have now decided to get the side bits of leather replaced and a vachetta leather zipper pull added to the back zipper!! (Additional cost $250) I'm very excited.
I just wish they had offered to replace the zipper pull. It takes so little vachetta and would be a small thing to do gratis or not.
Yes, that would have been very nice.
It seems that you can get the bag repaired by leather surgeons…….for probably $500. You can then decide if you’re happy or not. If you’re not happy with the results, you can sell it and buy a new one.
👀
I am sorry you are having a not so pleasant experience with LV. Hate that these Lux stores do not have a Stella customer service as they are charging arm and a leg for their goods. I used to be really into Lux bags but not sure it is worth to send the $$ anymore. Hope you get a beautiful one back. I exchanged mine to Emprant leather in 2019.
Exchanging yours in 2019 to empreinte was a fabulous move!!
Wow I really don’t like this! I understand the pre loved market issues but this is a well documented issue with this bag!
That sounds like the best option for your situation, but still don’t think you should have to pay for repairs. I’ve been sad about customer service with LV with one of my bags as well, but it is what it is. My husband wants me to not buy anymore from LV. I have started enjoying other brands more anyway. I personally think some of my other bags from other designers have immaculate quality. I have never had issues with any other designer house as far as quality. Just my thoughts.
I wonder if they can reuse your old leather tabs? Did you bring this mis match of leather to their attention as they may be able to age the new leather to match if made aware. As for the store manager I would send an email complaint to head office as if they look at your records you've spent a fortune with them over the years and deserve better customer service going forward. Xx
I was told that the flap that they are replacing comes with the leather already attached and they don't put old leather on new bags. I did end up (after calling them yet again and speaking to someone new) ordering all new leather AND they are attaching a leather zipper pull, as well. At extra cost, but at least it has a better chance of looking good and being more useable. If I truly don't like it in the end, I can sell it with the new leather, new glazing and new strap....whereas I could not have sold it for anything the way it was. Xx
does this sour you on buying pre-loved bags? Not the best customer service on bags that are extremely expensive & should stand behind them.
Shame on Louis Vuitton for not offering to fix their defective product at their cost!
Get a new bag. It’s a 10 year old bag. It’s crazy to expect free of charge repairs. You were lucky to be offered a swap and you decline. Too bad but it is what it is. All these troubles for a bag seems too much of a hassle. You enjoyed the bag, then it’s time for a new bag. Every ot hat is enjoyed will deteriorate. Either way, 1k for repairs it’s not worth it.
Husband has offered to buy me a luxury handbag.. seeing how this company has dealt with you, I will definitely not be purchasing a LV
That’s why i don’t buy LV anymore. The quality is not there. LV didn’t even proposed to fix it for free. it just a ripped off. Their customer service is horrible yikes!