Can't Uninstall Program? Not A Problem

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  • Опубліковано 1 гру 2024

КОМЕНТАРІ • 740

  • @bio3556
    @bio3556 2 роки тому +97

    I can not stress enough how much this video has helped. Within the past year I have had a virus on my PC and I essentially paralyzed it. I was still scared of if it could somehow comeback and even when I tried to delete the remnants of it, it would not delete. This video helped me remove it and I am very thankful because of it.

    • @monkeymonkermonke
      @monkeymonkermonke 7 місяців тому +1

      Same i had an app that always went on and i could not remove it from my screen for like 10 seconds (BUFF games or something)

    • @bear_cove11
      @bear_cove11 4 місяці тому

      @@monkeymonkermonke SAME!

  • @guidoocchiuzzi8572
    @guidoocchiuzzi8572 Рік тому +13

    This helped me a lot with a game i had problems uninstalling with the message "the feature you are trying to use is on a network resource that is unavailable". I did this exact same steps you did and I've been able to install it again with no further issues. Thanks a lot!

  • @hashimoto00
    @hashimoto00 2 роки тому +114

    i would recommend a video of deleting files in C drive that are protected or "opened with another app and cant be deleted" using unlocker or something

    • @Britec09
      @Britec09  2 роки тому +16

      I will take a look

    • @genlongtsang1093
      @genlongtsang1093 2 роки тому +2

      What about ressetting the pc?

    • @genlongtsang1093
      @genlongtsang1093 2 роки тому +7

      @@Britec09 i did a factory reset and it didnt delete the files and program that i download, what should i do?

    • @chichioroxon4569
      @chichioroxon4569 Рік тому +5

      i’m experiencing the same

    • @ScoundrullonYouTube
      @ScoundrullonYouTube 11 місяців тому +2

      This is the exact issue I'm having, with the freaking C file, I tried to erase everything that was on it to start fresh and now I have a 100 pop-ups telling me certain things can't be found and I have to click X on all of them just to use my computer every single time I turn the computer on and I can't freaking figure out how to make that stop

  • @jim5324
    @jim5324 2 роки тому +63

    I am pleased that Britec has spotlighted Revo Uninstaller. While I do not use it frequently, it is absolutely invaluable for my needs. I used the free version initially, it worked great and in fact, so well that I acquired the PRO version. The Engineers at Revo are most skilled in their ability to ferret out any "hidden" traces of MS bloatware and other problematic applications that resist the need to uninstall.

    • @Britec09
      @Britec09  2 роки тому +11

      Its a great program

    • @mqcapps
      @mqcapps 2 роки тому +4

      Same here...used it for years

    • @Whimp500
      @Whimp500 Рік тому +2

      @@Britec09 can u pls do it with mobigames? it wont unistall

    • @zynplayz
      @zynplayz Рік тому

      @@Whimp500 theres a mobile version also :) on the same website

  • @MehItsWhatever
    @MehItsWhatever Рік тому +6

    This was a god send, I've been trying to uinstall the EA desktop app for the past 24 hours and everything I did just wouldn't work. Thank you!

    • @Sk-mp4ik
      @Sk-mp4ik 9 днів тому

      lol same here with riot, all of those game apps are so annoying to uninstall for no reason

  • @DJizLurch
    @DJizLurch Рік тому +24

    Super helpful tutorial! I'm an IT myself and all the methods I tried didn't work except this one. Appreciate the time and effort put into this tutorial!

  • @ITMann
    @ITMann 2 роки тому +16

    Two very good programs. I have been using Revo Uninstaller for many years, the free version and never fails to uninstall those programs that the Windows OS fails to uninstall. Yes always a good idea to backup the registry first. The Revo development team have done a good job with registry cleaning without compromising your OS. Thank you Britec09 for this very useful video.

    • @leman8565
      @leman8565 7 місяців тому

      Ok, thank you. I had seen revo not too long ago and i am not too quick to trust so i skipped it over 😊

  • @brwntwn123
    @brwntwn123 Рік тому +5

    Thank you once again Britec, you've helped since highschool with all my annoying frustrating Windows problems, I can't thank you enough honestly

  • @kayli8339
    @kayli8339 2 роки тому +5

    Thank you, thank you, thank you!!! I've been struggling with this issue for months, maybe even over a year now lol. Your video is the only video that has been able to resolve my underlying issue. Thank you for taking the time to make this, I appreciate it! :)

  • @jonnyquest-qu8wn
    @jonnyquest-qu8wn Рік тому +30

    What a God send this tutorial was and I cannot possibly stress enough how grateful I am to have found this. It was 100% effective. Simple. And removed 2 programs that I previously was finding impossible to uninstall. Thank you ever so much !

  • @johngoard8272
    @johngoard8272 2 роки тому +5

    Great video Brian I have used the Revo in the past and didn't know that the free version doesn't work as well as the paid for. Plus thanks for the tips on the registry Find and Edit I didn't know you could do that like that so a big shout out to you from me. I used open the registry and hunt through the listings until I found the ones I wanted. This is going to be one of my favourite videos by you because you are just a wizz with this stuff. Top stuff mate because as you know there are one or three programs that are so persistent.

  • @mda5003
    @mda5003 2 роки тому +6

    Just beware when searching and deleting anything in the Registry as a combination of similar letters can show up within various keys which may not refer to what you are looking for.

  • @NERVESxxOFxxSTEEL
    @NERVESxxOFxxSTEEL 3 місяці тому

    (WORKED!!) EVEN AFTER FORCE UNINSTALL couldn't uninstall the software!! THIS literally worked! You are a legend!!!!!!

  • @williamlinington9166
    @williamlinington9166 2 роки тому +3

    I have been using Revo uninstaller and Everything for a or a while now. An excellent programme. This beats having to do a manual uninstall, which I have had to do previously. Good video Brian!

  • @ukrancsaj97
    @ukrancsaj97 17 днів тому

    I don't know what to say. I searched for hours and downloaded many programs (unfortunately without success) when I finally found this vid. Thank you very much. :)

  • @Mendo_hs
    @Mendo_hs Рік тому +1

    Been trying to delete a program since 8 months and found this finally, easy tutorial and works like a charm. Thank you!

  • @freedomearthmoon1
    @freedomearthmoon1 2 роки тому +1

    I had a program that wouldn't launch the uninstaller, it said I lacked sufficient access, yet, it was my home computer. I ran REVO and it removed a lot of files but left many behind.I had to run it 2 more times before it fully uninstalled and was removed from uninstall manager list on Windows and in the REVO program menu. REVO got me there and solved my problem, The program refused to update for a very long time. I kept getting an error message I must uninstall the old exe installer first, which was odd but all is better now. Thanks for the video.

  • @SLICK2801
    @SLICK2801 Рік тому +2

    OH MY GOD!
    You saved me! after so many useless videos and articles I found your video and it finally worked!

  • @JoeNathanWhite
    @JoeNathanWhite 5 місяців тому +1

    Miss the times where uninstall meant uninstall, an offline game was offline and i wasnt spyed by 20 different companys on the deepest lvl with forced autostart 24/7

  • @zakirhussain4193
    @zakirhussain4193 Рік тому

    I tried to uninstall my sql server files whole day & night but ended up with nothing.. Today morning i found your video & followed all the steps and finally got unistalled..
    Thank you so so so much bro..
    May god bless you...👍👍👍

  • @HHS-Blue
    @HHS-Blue 7 місяців тому +54

    my problem is that i cnat press "unistall" and the "modify" button, its like a ghost folder, i cant find it nowhere in my computer only at the "installed apps" and it wont let me press unistall WTF do i do LOL

    • @prabalsingh4402
      @prabalsingh4402 6 місяців тому +3

      Is it solved bro

    • @HHS-Blue
      @HHS-Blue 6 місяців тому

      @@prabalsingh4402 yes, went through A LOT of trouble, but I got it LOL

    • @Joshua-ho4hj
      @Joshua-ho4hj 6 місяців тому

      Same for me

    • @HHS-Blue
      @HHS-Blue 6 місяців тому

      @@prabalsingh4402 YES🙌🏾

    • @Weeklyfrida
      @Weeklyfrida 5 місяців тому

      The first step he did automatically helped get rid of it. I was also having that problem

  • @ThatOneHuman101
    @ThatOneHuman101 28 днів тому +1

    YOU ARE THE LIFE SAVIOR BRO!!!!!!! TYSMMMMMM!!!!!!!

  • @yoruswordd
    @yoruswordd Рік тому +1

    Revo uninstaller was on the spot. It helped me when a program can't scan for its msi/installer so it cannot be uninstalled. But with revo uninstaller it just uninstalled it like air. Best thanks to this guy for helping many people with this problem with this video. My man saving people's computer for real!!! i subbed and liked!! (I Am not a bot btw :) )

  • @ConyeOSRS
    @ConyeOSRS 6 місяців тому

    Omg omg Revo actually worked!! I had previously installed a videogame launcher on a 2nd drive on my laptop, and when I moved that drive to a new PC, the remnants of the registry/appdata/etc on the main C drive on the laptop were not letting me uninstall, reinstall, or repair the launcher when I was trying to use it on my laptop today. Spent a good 4 hours looking for a solution today. Tried manually finding all the associated registry values to delete, but couldn't. So glad Revo worked and thank you for this video!!!

  • @reginatan
    @reginatan Рік тому +2

    Absolutely helpful! I have been stuck trying to uninstall a file since 2022 but now I was able to successfully uninstall it after watching this video. Thank you so much! 😭🙏

  • @acedraharris-hand4156
    @acedraharris-hand4156 5 місяців тому

    Thank you for this video. It helped to get rid of a remote access app on my computer. Please continue producing content for you are truly a blessing.

  • @cplcabs
    @cplcabs 2 роки тому +7

    Been using revouninstaller for many years. I think its great, but it doesn't always remove such programs. For those programs I use wmic. If that doesn't work, I remove the files from the hard drive and then go through the registry as you showed to remove all entries from the registry which can be quite time consuming. Not used *everything*, but will have a look as it may save a little time.

    • @Britec09
      @Britec09  2 роки тому +6

      I have not had it fail me yet

  • @yramid6770
    @yramid6770 2 роки тому +3

    I use Revo almost daily. I do IT support for the elderly and use this all of the time to remove applications that have been installed.

    • @Britec09
      @Britec09  2 роки тому +2

      Nice

    • @-RAYZ-
      @-RAYZ- 2 роки тому

      Do they pay you in google play cards.

  • @DrWickk
    @DrWickk Рік тому

    Thank you !! , my blood pressure was about to go through the roof because of a software not being uninstalled. btw your voice sounds like Albert from Batman. love it.

  • @bengtmowitz5012
    @bengtmowitz5012 2 роки тому +3

    I saw a video from you some time ago and installed it and is using it as standard Uninstaller 👍

  • @justchilling8875
    @justchilling8875 3 місяці тому +1

    holy shi managed to delete an already deleted file, revo is amazing, this video helped me to delete a file that i have been trying to delete for years, it was a voice mod not allowing me to delete which made it so that my mic wouldnt even work in any game at all, finally it works thank you so much

  • @horus777
    @horus777 Рік тому +1

    IT ACTAULLY WORKED. FINALLY, A GOOD AND GENUINE TUTORIAL. THANKS A LOT MAN!!!

  • @kronosarchangel
    @kronosarchangel Рік тому

    damn...this actually worked. i'm stunned. this uninstalled a program designed specifically to not be able to be uninstalled. Outstanding!

  • @andree121
    @andree121 2 роки тому

    You are an OG!!! So, I've been watching a lot of gaming computer videos and found out people using MSi afterburner. So I went to Google and searched for it, and pressed the link and download it. Little did I know i installed a copy called msiafterbuumer (and started doing weird things to my computer). It wasn't letting me uninstall it. Until i watched ur video. Thanks a lot!!!

  • @gg0r102
    @gg0r102 3 дні тому

    You don't know how much this helped me. I was getting a problem with a game installed with the shitty EA Desktop App that wasn't uninstalling it correctly, and because of that I couldn't even reinstall the game (Mirror's Edge) to play it. Ty.

  • @lqvlys6035
    @lqvlys6035 Рік тому +1

    THANK YOU SO MUCH... I HAVE BEEN TRYING TO UNINSTALL BLUESTACKS FOR SO LONG AND U MADE IT POSSIBLE THANK U SO MUCH!!!'!!!!!!

  • @CommRichard
    @CommRichard Рік тому

    This is exactly what I needed. I uninstalled Vegas Pro 18, but the next day I went to uninstall something else and noticed vegas pro was still there, so i tried uninstalling it again, and it refused to uninstall. Then I found this and...come to find out...the REGISTRY was being an ass, telling my PC that it's still installed when it wasn't, so I nuked the registry with everything vegas pro related using the tool you used and it's finally gone from my PC for good.

  • @DjRobalx
    @DjRobalx Рік тому +1

    Thaaank you sooo sooo much this was Awesome me from sweden robin 🤩🤩🤩

  • @Poooookieeeee
    @Poooookieeeee 8 місяців тому

    Can't thank you enough for this video, was breaking my head over an app I couldn't uninstall which was triggering my ocd, thank you so much for sharing this!!

  • @M1szS
    @M1szS Рік тому

    thx for the video, this is the first solution that actually worked, every time i tried to uninstall virtualbox it just kept rolling back without any explanation, but now it finnaly worked

  • @mcuwikiph
    @mcuwikiph Рік тому +1

    Thank you so much are an angel ! I been looking for answer how to remove the app that i installed and you are the only one the provided a legit tutorial, Keep up the great work! You got additional 1 subscriber because of that.

  • @mtahndazoncube7517
    @mtahndazoncube7517 6 місяців тому

    Thank you man, you have no idea how much this relieved me😢😂 I am subscribing instantly

  • @panzertiger7845
    @panzertiger7845 Рік тому

    Dude, it worked!!!!!! thank you so much for this video, I had already tried everything and I was pulling my hair out until I saw you video and the program is gone, thanks again!

  • @brendalu4665
    @brendalu4665 Рік тому +1

    Do you have any idea the satisfaction I feel when I try for hours to do something on the computer, and then I find a video like this one that solves it for me, and the world is “right” again? 😊 Thank you!!!

  • @XenoGooder
    @XenoGooder Рік тому

    thank u so much, i had this thing called "Alservice" no matter how many times i "ended task" or ran the uninstaller it just would not be removed. u earned ur self a sub

  • @yousifwinning
    @yousifwinning 2 роки тому

    you don't understand how helpful this app is, literally saved my life

  • @southpaw3351
    @southpaw3351 Рік тому +1

    YOO THIS WORKS!!! I MOVED MY M.2 SSD to my new pc and didnt bother to delete those files but this fixed my issue! many thanks

  • @BloxySong
    @BloxySong 7 місяців тому

    Revo worked man! i've been trying for atleast 30 minutes by now but all thanks to you, you fixed me problem in just 6 minutes, Thank you man!

  • @michaelspencer4929
    @michaelspencer4929 7 місяців тому

    Yoooooo SUUUUUUUUUPER helpful!!! You have no idea how helpfiul this was. I had a program on my computer that was malware. My spotify was hacked and a few other things.. After some search i found the problem after utilizing a few tools i have in my book of tricks. I couldn't remove it from my computer and i tried everything. Then i came across your video and omg! THANK YOU!

  • @dacrow-caws
    @dacrow-caws Рік тому

    Literally needed this video, thank you!! I couldn't undownload a few apps because they were being stingy, easy to follow vid that got the job done😃

  • @Europemix
    @Europemix Рік тому

    After hectic day, an efforts of 8 hours was solved in just 10 min wowwwww. Thankyou so much.

  • @ipman3249
    @ipman3249 5 місяців тому +1

    I wanna say thanks, man, I finally got rid of Adobe without signing their outrageous TOS. It should be illegal to stop users from uninstalling

  • @andydbedford
    @andydbedford 2 роки тому +2

    I wonder if this would work with Edge? Good video Brian.

    • @Britec09
      @Britec09  2 роки тому +1

      got to be careful with Edge

  • @jerryg50
    @jerryg50 2 роки тому +1

    I have manually uninstalled programs. I searched the registry and deleted the associated keys. I then removed the folder and any other links for the program. Manually takes a lot of time. Before doing this I make an backup of both the registry and the system installation.

  • @BritInvLvr
    @BritInvLvr 2 роки тому +1

    It’s weird hearing Michael Caine demonstrate how to uninstall a program. Nice.

  • @dawnjones7577
    @dawnjones7577 5 місяців тому

    WOW!!! Thank you so much. What a fantastic help this was. I'm so grateful for people like yourself who teach resolving issues with PC's 🙏

  • @4_2
    @4_2 7 місяців тому

    May God bless you i was trying to delete the application since yesterday, and you solved the problem in a few minutes. Thank you. Thank you. ❤❤❤

  • @saakshishandilya
    @saakshishandilya 6 місяців тому

    this is a life saver. Thankyou so much. I had issues uninstalling AutoCAD, I was about to cry

  • @lostsoul528
    @lostsoul528 Рік тому

    OMG OMG THX U SOOO MUCH IT WAS SUPER HELPFUL I WAITED FOR 2 WEEKS FOR THIS

  • @NikWFrLmao
    @NikWFrLmao Рік тому

    Thank you So much!! i had a virus downloaded and i had no idea how to delete it untill this video just shows up! i was scared that my pc was going to need a Reset PC but this App Helped Me!! thank you so much and now im gonna keep this app if anything ever happens again, you are the best. thank you again!

  • @adu0918
    @adu0918 Рік тому

    Thank you so much bro, i was finding difficulties trying to remove a certain app and now its gone all thanks to you

  • @frequentflyer56
    @frequentflyer56 2 роки тому

    I've been using Revo Pro forever and love it. It's never let me down. Thanks for highlighting.

  • @D4av1d.
    @D4av1d. 6 місяців тому

    Best tutorial ever will subscribe after this. Preciate it man!

  • @MikeOrekeng
    @MikeOrekeng 7 місяців тому

    i tried all methods I watched on UA-cam but this one is super perfect. I managed to uninstall Autodesk completely

  • @jasonli7896
    @jasonli7896 Рік тому

    I am really coming back to you, this was amazing. thanks man!
    EDIT, i came back. THANK YOU SOO MUCH.

  • @UK-ScOpE
    @UK-ScOpE Рік тому

    great little program this is. i had norton anti virus being the biggest goat ever, tried all the ways stated in this vid which was perfectly explained and showed to us. 18 years of computer love and hate knowledge can still stump us with little things like this. thanks mate :)

  • @ThatAvGeek54
    @ThatAvGeek54 11 місяців тому +1

    Something was downloaded on my PC, it physically will not uninstall and keeps opening for no reason randomly.
    ((Program is called “aimfury”, I have no idea what it is and it was downloaded whilst I was updating Opera GX))

  • @doctorrobert60
    @doctorrobert60 2 роки тому +2

    Been using Revo for many years. Great software that makes easy work of uninstalls. The free version works great. Thanks for adding Everything program and how to use search in the registry.

  • @smsunder
    @smsunder 2 роки тому +1

    Thank you for sharing this invaluable pc tool! I've used Revo Uninstaller since 2008 or so and it has saved the day to rid the system of a pesky program.

  • @undertaker7239
    @undertaker7239 Рік тому

    Hello i am a student from India , thank you for this video , it was very helpful , was trying to uninstall a virus and i was finally able to do it

  • @bombz.
    @bombz. Рік тому

    thank you so much! this really helped, i was trying to delete valorant so that i could have more space and it didn't work. so i tried your method and it realy helped! THANK YOU BROOOO YOUR A LIFE SAVER😆

  • @inconsistent.
    @inconsistent. 2 місяці тому

    holy what a savior i had something on my computer for the longest it was so annoying and it was stuck on my desktop thank god! IT WORKS

  • @marvc9048
    @marvc9048 8 місяців тому

    Thanks you for making this video. There's absolutely no reason why Microsoft should make it difficult to remove their apps on your own computer. This is a lawsuit waiting to happen

  • @flioink
    @flioink Рік тому

    I was very skeptical but this program actually did the trick.
    Had a broken add/remove entry that was unable to find the registry key for.

  • @ky42
    @ky42 Рік тому +1

    Extremely helpful..thank you so much! I had to use the revo and it worked great! New subscriber to your channel now! :)

  • @MsActor2009
    @MsActor2009 6 місяців тому

    This helped me a lot uninstalling an old version of Zoom. Even though it wasn’t appearing in apps/programs, couldn’t proceed with the new version.

  • @mohammedriswan7676
    @mohammedriswan7676 Рік тому

    Good Job bro Thanks a lot, i can't install and uninstall a software.. Your video helped a lot..keep it up

  • @ZavXD
    @ZavXD 7 місяців тому

    Thank you so much there was this app that I could NOT uninstall and now that I used this tutorial it is removed thank you so much

  • @wiseheartmedia
    @wiseheartmedia 9 днів тому

    YOU ARE A LIFE SAVER, WHAT BLACKMAGIC REPS COULDNT RESOLVE FOR ME, YOU DID IT. THE TRIAL VERSION OF REVO WORKED LIKE FIRE. THANK YOU

  • @Lush3un
    @Lush3un Місяць тому

    HOLY! this video is amazing, looking for this solution for FOREVER! tysm bruda

  • @lakshandx5270
    @lakshandx5270 Рік тому

    YT hve many videos bt i cnt find. My problem fix video bud now your video very helpful thnx a lot dr❤

  • @lilsdon
    @lilsdon 2 роки тому +1

    I still can’t delete Edge, no matter what MS shoves it down our throats, I went from windows 11 back to 10, unbelievable in todays world, MS is still forcing you to have stuff you don’t want, revo doesn’t uninstall edge.

  • @rymgloria2838
    @rymgloria2838 Місяць тому

    thank you so much for this! the revo uninstaller works in my pc. very helpful as a first time pc owner 💖

  • @shyamsundaraich1965
    @shyamsundaraich1965 10 місяців тому

    Thank You so much after 6 months i uninstalled my useless software

  • @Ecobia.
    @Ecobia. Рік тому

    What an amazing tutorial ive subscribed straight away you ay the best!

  • @MartyrMachine
    @MartyrMachine 5 місяців тому

    Brilliant! Had a cracked game that wouldn't let me uninstall taking up 94 gigs. This did the trick!

  • @nonsuch
    @nonsuch 2 роки тому

    Great! I had a few stubborn programs that wouldn't uninstall and I've tried other programs that would give the same errors as if I just clicked the uninstaller. But, Revo worked! Thanks a bunch!!! 🥂

  • @magnum1165
    @magnum1165 Рік тому

    Thank you so much, I was having a problem with a old school PC game I download that wouldn't uninstall

  • @una2000
    @una2000 2 місяці тому

    Method number 2 works for my acer laptop. Thank you so much for sharing this video. Really helpful.

  • @letmebehomeless270
    @letmebehomeless270 Рік тому

    thanks man i was bouta be paralyzed if i did not found this amazing vid but im not sure if it work but i deleted most of it hahaha left a sub for u mate

  • @trixz_alpha3064
    @trixz_alpha3064 2 роки тому +1

    OMG THANK YOU SOOOOOOOOO MUCH I WAS STRUGGLING ALL DAY AND THIS HELP ME SO MUCH 🥺🥺!!!!!!!!!!!!!

  • @JayJay-uz5nf
    @JayJay-uz5nf 4 місяці тому

    2 years later and still helping 😊

  • @archangelyap875
    @archangelyap875 3 місяці тому

    This helps me when I try to uninstall the app that cant be remove in my program files or in my control panel thanks a lot I used the free version still helps. Thank you so much!

  • @ItzAzlan
    @ItzAzlan 7 місяців тому +1

    Hey I can’t seem to find the app I want to uninstall but it always starts on my pc

  • @ChickenExotic
    @ChickenExotic Рік тому +1

    i cannot remover Icue Corsair 5 from my computer.... this software could not even find it, i am dying!!!

    • @adraniumcaelum1591
      @adraniumcaelum1591 Рік тому

      dude same my ctrl panel doesnt show it i tried everything i cant find icue anywhere to uninstall to repair

  • @klause2s
    @klause2s Рік тому

    damn, up until now i had no idea that control panel even existed. thank you for making me aware of this wonderous technology

  • @aarns4642
    @aarns4642 8 місяців тому

    Shout out to you for making a video that actually helps people

  • @Phoen_xD
    @Phoen_xD 2 роки тому +1

    bro this is "how to uninstall" guide, this is not for the "cant" category

    • @Britec09
      @Britec09  2 роки тому

      Thanks for educating me on that, much appreciated

  • @GabrielRodriguez-um8fi
    @GabrielRodriguez-um8fi 3 місяці тому +1

    The issue is, that the program is there on my computer but it's not showing up on the windows uninstaller and the program that I downloaded to remove the software. The program is showing up on the apps via settings but it's not letting me uninstall. I'm trying to remove the Corsair icue software since I get a message saying Failed to start icue services.

  • @twizzy.299
    @twizzy.299 Рік тому

    Didn't work. it still says "There is a problem with this Windows Installer package. A program required for this install to complete could not run."